Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $90.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear Mr. R[redacted], Thank you for taking the time to contact us concerning rental agreement [redacted]. I apologize for any frustration this situation may have caused. Our records reflect a dispute was submitted on 04/17/2017 and completed on 04/18/2017. Our Research Department was able...
to locate a discrepancy in the transponder records associated with this vehicle. The transponder has disassociated with the vehicle to prevent further errors. At this time, the account has been adjusted in full and a full refund, $70.75 was submitted to your financial institution on 04/18/2017. You will receive no further toll charges related to this rental. We appreciate the feedback you have provided as we are working on continuously improving our customer service experience. Please let me know if there is anything further that I can assist with and I hope that we have addressed your concerns. Thank you for contacting PlatePass®. Michelle D. | Supervisor PlatePass® Phone: (877) 411-4300 | Fax: ###-###-#### [redacted] | [redacted]
Dear B. Dave, Thank you for your response. Thank you for your response. We remain unable to assist you with your request, as American Traffic Solutions has no authority, jurisdiction, or ability to dismiss a lawfully issued citation by any law enforcement agency. Therefore, we must again recommend that you contact the Issuer for your dispute. Respectfully, Brad J. J[redacted] | Director of Service DeliveryAmerican Traffic Solutions Inc.™1150 N. Alma School Road | Mesa, AZ 85201
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.ATS voluntarily did not handle this alleged violation in a timely or professional fashion, therefore violating my right to due process. By law the issuing authority has to send a notice of violation to an alleged offender within 15 days. Why would it be ok for ATS to take almost 5 months to contact me? This is a shady unethical practice that takes away my right to face my accuser and contest this ticket in a court of law. I should have equal protection under the law as anyone else who receives a violation whether it be by photo enforcement or by a human officer. The photo provided does not reveal a violation and ATS is not a legal authority to determine guilt. They are a private for-profit organization who's job is to generate revenue for their client. As I stated before, an officer from the [redacted] stated that they 1st contacted [redacted] back on November 24, 2014; in which that documentation was stamped December 10th by [redacted]. I also have documentation from the Superior Court which shows that they were contacted a 2nd time, January 27th. This was 2 months later, giving them yet another opportunity to reach out to me or simply transfer liability. The officer also stated that they DO ALLOW the transfer of liability and the only way that it wouldn't have been done is if the rental company decided not to. I have the copy of the blank affidavit that was sent to [redacted] to allow them to transfer responsibility to me. When I asked them to advise why it took so long to contact me they opened a claim to "research" it, never got back to me, and decided to take the money from my bank account without any authorization. It appears in most of these Revdex.com complaints that this is a regular practice for them. Also, my rental agreement terms does not say that they have free reign to take whatever they want from my credit card that I entrusted them with as a loyal customer. Nor does it say that I forfeit any of my rights. I rent from or used to rent from Dollar/[redacted] exclusively for my personal rentals for years and just started using them for my clients in my profession in Television Production. I will absolutely never use Dollar again and I will make sure that I spread the word about this to all of my colleagues and everyone I know. No one would appreciate this type of treatment. Attached is a similar Revdex.com case which proves as an example of how this is a regular business practice for them. I also attached sections from their web site where they promise to provide excellent customer service, timely processing, and the transferring of liability to the renter so that we may retain our right to due process. The last attachment "No Presumption of Guilt", which in their words, states that a camera ticket is not a presumption of guilt, it is a summons to be able to go to court. Its clear that I was not treated fairly and do not owe this citation.
Regards,
[redacted]
Dear Mr. and Mrs. [redacted] We have reviewed your response in regard to Notice Number [redacted]. We understand that your request is regarding the fees associated with the toll violation issued to [redacted]a. We apologize that we are unable to assist in the removal of these fees as they are issued by [redacted] As [redacted] is the original issuer of the violation, a request of waiver for their fees must be directed to [redacted] directly. Once the violation is transferred into the name of the renter, [redacted], only the original issuer, [redacted], has the authority to adjust or dismiss the violation. Therefore, we must advise to contact [redacted] directly with your request. Dollar Toll and Violation Processing is only able to adjust the $30 fee that we had issued and have already adjusted in full. We hope that you find this matter to be resolved and thank you for choosing Dollar. Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: [redacted] | Fax: ([redacted] | [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Daniel G[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to...
our refund department to complete a partial refund. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted] [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to...
our refund department to remove the full balance in the amount of $27.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear Adam * G[redacted] ,Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our...
refund department to remove the full balance in the amount of $14.40. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted]® Customer Service[redacted](877) 411-4300 | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to...
remove the complete balance for the amount of $48.28. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have removed the complete balance for...
the amount of $16.00 from your name as you were not the renter during this violation. We apologize for any inconvenience this matter has caused you.It is our hope that you find this matter to be resolved. Thank you, Customer Service[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted],
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to...
remove the complete balance for the amount of $30.00.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.
Thank you,
ATS Processing Services
The representative of Thrifty Processing Center responded to my complaint by asking questions. I have attached two documents that include my responses to her questions. Please know that the complaint remains unresolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Nathan P[redacted]
Dear [redacted], Thank you for contacting the Dollar Toll and Violation Processing Service Center in regard to Notice Number [redacted]. As a business partner to Dollar Rent A Car, we process tolls and violations reported to the rental vehicles. In the event a toll is reported by...
the transponder to the rental vehicle the PlatePass All Inclusive Toll Pass is activated. The renter is then accessed a daily and or weekly rate based on the duration of the rental. Our records indicate that the Spring Street toll reported on October 28, 2016 is what activated this service. As this was a 5 day rental you’re assessed the weekly PlatePass All Inclusive Pass rate of $54.95. We also show that we have previously reviewed a dispute submitted on January 5, 2017. The research indicated no discrepancies were found and additional documentation was requested. We apologize for any inconvenience this situation may have caused. As we value you as a Dollar renter, we have adjusted the account in full as a one-time courtesy. Please allow up to 5 business days for the refund, $54.95, to be processed. In the future, this type of situation would require additional documentation to be submitted for further review. Thank you for choosing Dollar. William J. | SupervisorDollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted]@atsol.com | www.dollarrentalfine.com
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry toour refund...
department to remove the complete balance for the amount of $64.35. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® [redacted] | Monday -Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted] *Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. A full refund was issued to your account on 12/09/15 in the amount of $26.07. We attached
a copy of your rental agreement on page 4 you will findthe details about Plate Pass service. It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer [email protected][redacted] | Monday -
Friday, 6:00 AM to 4:00 PM PST |
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. However, I feel a fraud investigation should be opened against this company as it seems they have done this one too many times and to too many people.
Regards,
[redacted]
Dear Mr. [redacted], Thank you for contacting the Thrifty Toll and Violation Processing Service Center in regard to Notice Number [redacted]. We apologize for the delay in the receipt of the letter issued on July 7th. Our records indicate that this toll was reported at the Delaware...
River Bridge tolling location. As of January 3rd, 2016, the Pennsylvania Turnpike Commission converted this bridge from Cash Payable to EZPass and license plate imaging only. Therefore, if a vehicle travels through the toll with no device, the license plate is charged. This electronic tolling process is how the toll service was activated. Thrifty Rent a Car offers PlatePass All-Inclusive as the tolling pass available for purchase with the rental. In the event that a toll is processed to the license plate without purchase of the toll pass, the renter is billed the toll amount plus a $15 administrative fee. This is the rate stated on the standard Thrifty rental contract. We apologize for any confusion pertaining to the process. As we value you as a renter, we have refunded the $15 dollar administrative fee as a one- time courtesy. Please allow up to 5 business days for processing. It is our hope that you find this matter to be resolved. Thank you for choosing Thrifty. Alicia R. | Customer Service Representative Thrifty Toll and Violation Processing Service Center [redacted] [redacted]
[redacted] [redacted]
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to...
remove the complete balance for the amount of $15.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $90.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear Mr. R[redacted], Thank you for taking the time to contact us concerning rental agreement [redacted]. I apologize for any frustration this situation may have caused. Our records reflect a dispute was submitted on 04/17/2017 and completed on 04/18/2017. Our Research Department was able...
to locate a discrepancy in the transponder records associated with this vehicle. The transponder has disassociated with the vehicle to prevent further errors. At this time, the account has been adjusted in full and a full refund, $70.75 was submitted to your financial institution on 04/18/2017. You will receive no further toll charges related to this rental. We appreciate the feedback you have provided as we are working on continuously improving our customer service experience. Please let me know if there is anything further that I can assist with and I hope that we have addressed your concerns. Thank you for contacting PlatePass®. Michelle D. | Supervisor PlatePass® Phone: (877) 411-4300 | Fax: ###-###-#### [redacted] | [redacted]
Dear B. Dave, Thank you for your response. Thank you for your response. We remain unable to assist you with your request, as American Traffic Solutions has no authority, jurisdiction, or ability to dismiss a lawfully issued citation by any law enforcement agency. Therefore, we must again recommend that you contact the Issuer for your dispute. Respectfully, Brad J. J[redacted] | Director of Service DeliveryAmerican Traffic Solutions Inc.™1150 N. Alma School Road | Mesa, AZ 85201
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.ATS voluntarily did not handle this alleged violation in a timely or professional fashion, therefore violating my right to due process. By law the issuing authority has to send a notice of violation to an alleged offender within 15 days. Why would it be ok for ATS to take almost 5 months to contact me? This is a shady unethical practice that takes away my right to face my accuser and contest this ticket in a court of law. I should have equal protection under the law as anyone else who receives a violation whether it be by photo enforcement or by a human officer. The photo provided does not reveal a violation and ATS is not a legal authority to determine guilt. They are a private for-profit organization who's job is to generate revenue for their client. As I stated before, an officer from the [redacted] stated that they 1st contacted [redacted] back on November 24, 2014; in which that documentation was stamped December 10th by [redacted]. I also have documentation from the Superior Court which shows that they were contacted a 2nd time, January 27th. This was 2 months later, giving them yet another opportunity to reach out to me or simply transfer liability. The officer also stated that they DO ALLOW the transfer of liability and the only way that it wouldn't have been done is if the rental company decided not to. I have the copy of the blank affidavit that was sent to [redacted] to allow them to transfer responsibility to me. When I asked them to advise why it took so long to contact me they opened a claim to "research" it, never got back to me, and decided to take the money from my bank account without any authorization. It appears in most of these Revdex.com complaints that this is a regular practice for them. Also, my rental agreement terms does not say that they have free reign to take whatever they want from my credit card that I entrusted them with as a loyal customer. Nor does it say that I forfeit any of my rights. I rent from or used to rent from Dollar/[redacted] exclusively for my personal rentals for years and just started using them for my clients in my profession in Television Production. I will absolutely never use Dollar again and I will make sure that I spread the word about this to all of my colleagues and everyone I know. No one would appreciate this type of treatment. Attached is a similar Revdex.com case which proves as an example of how this is a regular business practice for them. I also attached sections from their web site where they promise to provide excellent customer service, timely processing, and the transferring of liability to the renter so that we may retain our right to due process. The last attachment "No Presumption of Guilt", which in their words, states that a camera ticket is not a presumption of guilt, it is a summons to be able to go to court. Its clear that I was not treated fairly and do not owe this citation.
Regards,
[redacted]
Dear Mr. and Mrs. [redacted] We have reviewed your response in regard to Notice Number [redacted]. We understand that your request is regarding the fees associated with the toll violation issued to [redacted]a. We apologize that we are unable to assist in the removal of these fees as they are issued by [redacted] As [redacted] is the original issuer of the violation, a request of waiver for their fees must be directed to [redacted] directly. Once the violation is transferred into the name of the renter, [redacted], only the original issuer, [redacted], has the authority to adjust or dismiss the violation. Therefore, we must advise to contact [redacted] directly with your request. Dollar Toll and Violation Processing is only able to adjust the $30 fee that we had issued and have already adjusted in full. We hope that you find this matter to be resolved and thank you for choosing Dollar. Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: [redacted] | Fax: ([redacted] | [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Daniel G[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to...
our refund department to complete a partial refund. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted] [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to...
our refund department to remove the full balance in the amount of $27.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear Adam * G[redacted] ,Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our...
refund department to remove the full balance in the amount of $14.40. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted]® Customer Service[redacted](877) 411-4300 | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to...
remove the complete balance for the amount of $48.28. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have removed the complete balance for...
the amount of $16.00 from your name as you were not the renter during this violation. We apologize for any inconvenience this matter has caused you.It is our hope that you find this matter to be resolved. Thank you, Customer Service[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted],
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to...
remove the complete balance for the amount of $30.00.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.
Thank you,
ATS Processing Services
The representative of Thrifty Processing Center responded to my complaint by asking questions. I have attached two documents that include my responses to her questions. Please know that the complaint remains unresolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Nathan P[redacted]
Dear [redacted], Thank you for contacting the Dollar Toll and Violation Processing Service Center in regard to Notice Number [redacted]. As a business partner to Dollar Rent A Car, we process tolls and violations reported to the rental vehicles. In the event a toll is reported by...
the transponder to the rental vehicle the PlatePass All Inclusive Toll Pass is activated. The renter is then accessed a daily and or weekly rate based on the duration of the rental. Our records indicate that the Spring Street toll reported on October 28, 2016 is what activated this service. As this was a 5 day rental you’re assessed the weekly PlatePass All Inclusive Pass rate of $54.95. We also show that we have previously reviewed a dispute submitted on January 5, 2017. The research indicated no discrepancies were found and additional documentation was requested. We apologize for any inconvenience this situation may have caused. As we value you as a Dollar renter, we have adjusted the account in full as a one-time courtesy. Please allow up to 5 business days for the refund, $54.95, to be processed. In the future, this type of situation would require additional documentation to be submitted for further review. Thank you for choosing Dollar. William J. | SupervisorDollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted]@atsol.com | www.dollarrentalfine.com
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry toour refund...
department to remove the complete balance for the amount of $64.35. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® [redacted] | Monday -Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted] *Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. A full refund was issued to your account on 12/09/15 in the amount of $26.07. We attached
a copy of your rental agreement on page 4 you will findthe details about Plate Pass service. It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer [email protected][redacted] | Monday -
Friday, 6:00 AM to 4:00 PM PST |
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. However, I feel a fraud investigation should be opened against this company as it seems they have done this one too many times and to too many people.
Regards,
[redacted]
Dear Mr. [redacted], Thank you for contacting the Thrifty Toll and Violation Processing Service Center in regard to Notice Number [redacted]. We apologize for the delay in the receipt of the letter issued on July 7th. Our records indicate that this toll was reported at the Delaware...
River Bridge tolling location. As of January 3rd, 2016, the Pennsylvania Turnpike Commission converted this bridge from Cash Payable to EZPass and license plate imaging only. Therefore, if a vehicle travels through the toll with no device, the license plate is charged. This electronic tolling process is how the toll service was activated. Thrifty Rent a Car offers PlatePass All-Inclusive as the tolling pass available for purchase with the rental. In the event that a toll is processed to the license plate without purchase of the toll pass, the renter is billed the toll amount plus a $15 administrative fee. This is the rate stated on the standard Thrifty rental contract. We apologize for any confusion pertaining to the process. As we value you as a renter, we have refunded the $15 dollar administrative fee as a one- time courtesy. Please allow up to 5 business days for processing. It is our hope that you find this matter to be resolved. Thank you for choosing Thrifty. Alicia R. | Customer Service Representative Thrifty Toll and Violation Processing Service Center [redacted] [redacted]
[redacted] [redacted]
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to...
remove the complete balance for the amount of $15.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,ATS Processing Services