Dear [redacted] [redacted], Thank you for contacting the Thrifty Toll and Violation Processing Service Center in regard to Notice Number [redacted]. We apologize for any confusion in regards to the sticker on the windshield. As electronic tolling areas are becoming more prevalent,...
rental vehicles are required to have coverage through the license plate. This coverage protects the vehicle and the renter from incurring a toll violation in the event a toll cannot be paid by cash or is missed. This coverage is also available at an additional cost as a convenience option if the renter chooses not to carry cash or chooses to use the electronic tolling lanes. Thrifty Rent a Car offers PlatePass All-Inclusive as the tolling service available for purchase with the rental. The rate of the PlatePass All-Inclusive service depends on the rental location and the rental duration. In the event the Toll Authority reports a toll to a license plate, we verify if the tolling service was purchased with the rental. If the customer did not purchase the tolling service at the time of rental, they are billed the toll amount plus a $15 administrative fee. More information regarding this can located on the standard Thrifty rental contract. Our records indicate that we spoke with you on 8/10/2016, an offer was accepted to reduce the administrative fees by 50% as a one-time courtesy. Therefore, we adjusted the account by $7.50 on 8/11/2016. As we value you as a renter, we will extend our previous offer to include a refund of the remaining $7.50 in administrative fees. Please allow up to 5 business days for processing. We hope that you find this matter to be resolved. Thank you for choosing Thrifty. Natalie G.| Customer Service RepresentativeThrifty Toll and Violation Processing Service CenterPhone: [redacted] Fax: [redacted] [redacted]
Dear Amit K[redacted] I have reviewed your response concerning rental agreement [redacted]. The District of Columbia provides the opportunity for a driver to pay fines or contest the citation placed on the rental vehicle beginning on the date of issuance. Our records indicate that this citation was issued on 07/05/2017. If the District of Columbia does not receive payment or contest within 30 days, the fine is doubled and notification is sent to the registered vehicle owner. As previously advised, our records indicate that we received notification from the Department of Motor Vehicles on 08/17/2017 reflecting an unpaid parking ticket. This was after the 30 day grace period had expired and the fine amount had doubled. As a business partner to Budget Rent a Car, we are obligated to issue a payment on an outstanding citation to avoid further fines and penalties to the vehicle and the renter. I apologize for any frustration this situation may have caused. Thank you for choosing Budget. Michelle D. [redacted]Budget Violation Processing Service CenterPhone: ([redacted]1 | Fax: [redacted]
Dear [redacted], Thank you for contacting us in regards to Notice Number [redacted]. As a business partner to Dollar, we administer the charges for tolls when a tolling service has not been preselected for the rental. Our records indicate that 2 tolls were reported to the vehicle...
license plate during your rental. As per the terms of the rental contract, these toll charges, plus an administrative fee, $15 per event, is billed to the credit card on file. The administrative fees are capped at 6 fees per rental. Dollar offers PlatePass® All-Inclusive as an electronic prepaid toll pass. This pass gives your rental vehicle unlimited 24-hour toll usage for a daily or weekly flat rate. The pass can be purchased at the counter, and added to the rental fees. The service is only available if the rental originated in a PlatePass® location. As we value you as a Dollar renter, we have reduced the administrative fees by 50% as a one-time courtesy. The current balance on the account is $19.00 which is set to charge the card on file January 22, 2017. Thank you for choosing Dollar. William J. | SupervisorDollar Toll and Violation Processing Service Center
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I hope in the future the business will consider instituting policies and employee training that ensure renters will have full disclosure and transparency of fees related to open tolling.
Regards,
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We show that your account was refunded in...
the amount of $21.78 on 6/19/2015 It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $15.05.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear M[redacted] M[redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $97.50. Please allow up to 5 business days for this to appear on the account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear [redacted] Thank you for contacting us. It is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. Your inquiry has been forwarded to our refund department to remove the complete balance for...
the amount of $65.28 as of 03/24/2016. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
April 13, 2016[redacted] [redacted]RE: Complaint ID# [redacted] Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any...
inconvenience this matter has caused.We have forwarded your Inquiry to our refund department to remove the administrative fee for the amount of $30.00. Please allow up to 5 business days for this to appear on your accou11t and thank you for your patience.It is our hope that you find this rnatter to be resolved. Thank you,ATS Processing Services
Dear [redacted]Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the full balance in the amount of $8.70. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted]® Customer ServiceI[redacted] Monday -
Friday, 6:00 AM to 4:00 PM PST |
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Mrs. C[redacted] Thank you for contacting the Thrifty Processing Service Center concerning Notice Number [redacted] As a business partner to Thrifty, American Traffic Solutions processes any tolls and/or violations reported during a customer’s rental period. I apologize if the PlatePass® All...
Inclusive toll service was not explained at the time of rental. PlatePass® All Inclusive is a convenience product offered by Thrifty within their rental vehicles. Our records indicate that 36 tolls were reported to the license plate of the vehicle over 7 separate days of the rental. Per the standard Thrifty rental contract, accessing an electronic toll road without a personal tolling device activates billing of tolls and a $15 administrative fee accessed for the first 6 tolls. I show that the pass available for this rental was $104.98. I have attached a copy of your signed agreement for reference. I also show that you spoke with one of our representatives on 08/28/2017 regarding the charges and a possible reduction. An offer of a 50% reduction of administrative fees was made and accepted during that call. This brought the balance to $87.98 for the remaining $45 in administrative fees and $42.98 in tolls. Per the process outlined in the rental agreement, these charges are automatically billed to the credit card on file with the rental. I apologize for any frustration this situation may have caused. I also show that your account has been submitted to Thrifty for further review. Thank you for choosing Thrifty. Michelle D. | [redacted]Thrifty Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
James M[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $38.35 on 07/02/15.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service[redacted]) [redacted] | Monday -Friday, 6:00 AM to 4:00 PM PST |
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Joshua S[redacted]
Dear Mrs. [redacted] Thank you for contacting us in regard to rental agreement [redacted]. I apologize for any frustration this situation may have caused. Our records indicate that we received report of 9 tolls from 5 different Toll Authorities. American Traffic Solutions processes any tolls...
reported to rental vehicles when the PlatePass All-Inclusive service is not added at the time of rental. Per the standard Thrifty contract, when a renter decides to use the transponder during the rental, by opening the device, the renter is charged the applicable PlatePass All-Inclusive Daily/Weekly rate. This rate is based on how long the vehicle is rented and can be a combination of the daily or weekly rate. Our records indicate that the rates for the Philadelphia International Airport location are $15.99 daily and $79.99 weekly. As the rental was from 07/20/2017 through 08/27/2017, you were billed for 5 weeks at $79.99 ($399.95) and 3 days at $15.99 ($47.97), totaling $447.92. I have instructed our accounting department to remove the Platepass All Inclusive toll pass from this account. This will generate a new bill under the incidental tolling process. The new bill will break down all tolls reported with their subsequent fees. This will reduce the account balance to $142.96 for the tolls and associated administrative fees. Please allow up to 3-5 days to receive the updated notice. I hope that we have addressed all of your concerns. Feel free to contact us for any further question or concerns you may have and thank you for choosing Thrifty. Michelle D.| SupervisorThrifty Toll and Violation Processing Service CenterPhone: [redacted] | Fax: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Keeble B[redacted]
Dear Dr. [redacted], Thank you for contacting us in regards to Notice Number [redacted]. We are sorry to read about your experience at rental pickup. We would recommend to contact the rental location directly regarding the experience when picking up the vehicle. As a business partner to Dollar,...
we process reported tolls when the toll service was not elected at the time of rental. Our records indicate that four tolls were reported to the vehicle license plate during your rental. Per the terms of the rental contract, these toll charges, plus an administrative fee, $15 per event, is billed to the credit card on file. The administrative fees are capped at 6 fees per rental. Dollar offers PlatePass® All-Inclusive as an electronic prepaid toll pass. We show that the cost of the pass for your rental would have been $31.98. This pass gives your rental vehicle unlimited 24-hour toll usage for a daily or weekly flat rate. The pass can be purchased at the counter, and added to the rental fees. The service is only available if the rental originated in a PlatePass® location. As a one-time courtesy, we have reduced the administrative fees to one fee for the day of reported tolls. This will reduce the account by $45, leaving a balance on the account is $18.59. We have also extended the due date by one week to 03/07/2017. Thank you for choosing Dollar and we hope that you find the matter regarding the tolls to be resolved. Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: [redacted] | Fax: [redacted]
Dear [redacted] [redacted], Thank you for contacting the Thrifty Toll and Violation Processing Service Center in regard to Notice Number [redacted]. We apologize for any confusion in regards to the sticker on the windshield. As electronic tolling areas are becoming more prevalent,...
rental vehicles are required to have coverage through the license plate. This coverage protects the vehicle and the renter from incurring a toll violation in the event a toll cannot be paid by cash or is missed. This coverage is also available at an additional cost as a convenience option if the renter chooses not to carry cash or chooses to use the electronic tolling lanes. Thrifty Rent a Car offers PlatePass All-Inclusive as the tolling service available for purchase with the rental. The rate of the PlatePass All-Inclusive service depends on the rental location and the rental duration. In the event the Toll Authority reports a toll to a license plate, we verify if the tolling service was purchased with the rental. If the customer did not purchase the tolling service at the time of rental, they are billed the toll amount plus a $15 administrative fee. More information regarding this can located on the standard Thrifty rental contract. Our records indicate that we spoke with you on 8/10/2016, an offer was accepted to reduce the administrative fees by 50% as a one-time courtesy. Therefore, we adjusted the account by $7.50 on 8/11/2016. As we value you as a renter, we will extend our previous offer to include a refund of the remaining $7.50 in administrative fees. Please allow up to 5 business days for processing. We hope that you find this matter to be resolved. Thank you for choosing Thrifty. Natalie G.| Customer Service RepresentativeThrifty Toll and Violation Processing Service CenterPhone: [redacted] Fax: [redacted] [redacted]
Dear Amit K[redacted] I have reviewed your response concerning rental agreement [redacted]. The District of Columbia provides the opportunity for a driver to pay fines or contest the citation placed on the rental vehicle beginning on the date of issuance. Our records indicate that this citation was issued on 07/05/2017. If the District of Columbia does not receive payment or contest within 30 days, the fine is doubled and notification is sent to the registered vehicle owner. As previously advised, our records indicate that we received notification from the Department of Motor Vehicles on 08/17/2017 reflecting an unpaid parking ticket. This was after the 30 day grace period had expired and the fine amount had doubled. As a business partner to Budget Rent a Car, we are obligated to issue a payment on an outstanding citation to avoid further fines and penalties to the vehicle and the renter. I apologize for any frustration this situation may have caused. Thank you for choosing Budget. Michelle D. [redacted]Budget Violation Processing Service CenterPhone: ([redacted]1 | Fax: [redacted]
Dear [redacted], Thank you for contacting us in regards to Notice Number [redacted]. As a business partner to Dollar, we administer the charges for tolls when a tolling service has not been preselected for the rental. Our records indicate that 2 tolls were reported to the vehicle...
license plate during your rental. As per the terms of the rental contract, these toll charges, plus an administrative fee, $15 per event, is billed to the credit card on file. The administrative fees are capped at 6 fees per rental. Dollar offers PlatePass® All-Inclusive as an electronic prepaid toll pass. This pass gives your rental vehicle unlimited 24-hour toll usage for a daily or weekly flat rate. The pass can be purchased at the counter, and added to the rental fees. The service is only available if the rental originated in a PlatePass® location. As we value you as a Dollar renter, we have reduced the administrative fees by 50% as a one-time courtesy. The current balance on the account is $19.00 which is set to charge the card on file January 22, 2017. Thank you for choosing Dollar. William J. | SupervisorDollar Toll and Violation Processing Service Center
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I hope in the future the business will consider instituting policies and employee training that ensure renters will have full disclosure and transparency of fees related to open tolling.
Regards,
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We show that your account was refunded in...
the amount of $21.78 on 6/19/2015 It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $15.05.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear M[redacted] M[redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $97.50. Please allow up to 5 business days for this to appear on the account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear [redacted] Thank you for contacting us. It is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. Your inquiry has been forwarded to our refund department to remove the complete balance for...
the amount of $65.28 as of 03/24/2016. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
April 13, 2016[redacted] [redacted]RE: Complaint ID# [redacted] Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any...
inconvenience this matter has caused.We have forwarded your Inquiry to our refund department to remove the administrative fee for the amount of $30.00. Please allow up to 5 business days for this to appear on your accou11t and thank you for your patience.It is our hope that you find this rnatter to be resolved. Thank you,ATS Processing Services
Dear [redacted]Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the full balance in the amount of $8.70. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted]® Customer ServiceI[redacted] Monday -
Friday, 6:00 AM to 4:00 PM PST |
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Mrs. C[redacted] Thank you for contacting the Thrifty Processing Service Center concerning Notice Number [redacted] As a business partner to Thrifty, American Traffic Solutions processes any tolls and/or violations reported during a customer’s rental period. I apologize if the PlatePass® All...
Inclusive toll service was not explained at the time of rental. PlatePass® All Inclusive is a convenience product offered by Thrifty within their rental vehicles. Our records indicate that 36 tolls were reported to the license plate of the vehicle over 7 separate days of the rental. Per the standard Thrifty rental contract, accessing an electronic toll road without a personal tolling device activates billing of tolls and a $15 administrative fee accessed for the first 6 tolls. I show that the pass available for this rental was $104.98. I have attached a copy of your signed agreement for reference. I also show that you spoke with one of our representatives on 08/28/2017 regarding the charges and a possible reduction. An offer of a 50% reduction of administrative fees was made and accepted during that call. This brought the balance to $87.98 for the remaining $45 in administrative fees and $42.98 in tolls. Per the process outlined in the rental agreement, these charges are automatically billed to the credit card on file with the rental. I apologize for any frustration this situation may have caused. I also show that your account has been submitted to Thrifty for further review. Thank you for choosing Thrifty. Michelle D. | [redacted]Thrifty Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
James M[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $38.35 on 07/02/15.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service[redacted]) [redacted] | Monday -Friday, 6:00 AM to 4:00 PM PST |
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Joshua S[redacted]
Dear Mrs. [redacted] Thank you for contacting us in regard to rental agreement [redacted]. I apologize for any frustration this situation may have caused. Our records indicate that we received report of 9 tolls from 5 different Toll Authorities. American Traffic Solutions processes any tolls...
reported to rental vehicles when the PlatePass All-Inclusive service is not added at the time of rental. Per the standard Thrifty contract, when a renter decides to use the transponder during the rental, by opening the device, the renter is charged the applicable PlatePass All-Inclusive Daily/Weekly rate. This rate is based on how long the vehicle is rented and can be a combination of the daily or weekly rate. Our records indicate that the rates for the Philadelphia International Airport location are $15.99 daily and $79.99 weekly. As the rental was from 07/20/2017 through 08/27/2017, you were billed for 5 weeks at $79.99 ($399.95) and 3 days at $15.99 ($47.97), totaling $447.92. I have instructed our accounting department to remove the Platepass All Inclusive toll pass from this account. This will generate a new bill under the incidental tolling process. The new bill will break down all tolls reported with their subsequent fees. This will reduce the account balance to $142.96 for the tolls and associated administrative fees. Please allow up to 3-5 days to receive the updated notice. I hope that we have addressed all of your concerns. Feel free to contact us for any further question or concerns you may have and thank you for choosing Thrifty. Michelle D.| SupervisorThrifty Toll and Violation Processing Service CenterPhone: [redacted] | Fax: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Keeble B[redacted]
Dear Dr. [redacted], Thank you for contacting us in regards to Notice Number [redacted]. We are sorry to read about your experience at rental pickup. We would recommend to contact the rental location directly regarding the experience when picking up the vehicle. As a business partner to Dollar,...
we process reported tolls when the toll service was not elected at the time of rental. Our records indicate that four tolls were reported to the vehicle license plate during your rental. Per the terms of the rental contract, these toll charges, plus an administrative fee, $15 per event, is billed to the credit card on file. The administrative fees are capped at 6 fees per rental. Dollar offers PlatePass® All-Inclusive as an electronic prepaid toll pass. We show that the cost of the pass for your rental would have been $31.98. This pass gives your rental vehicle unlimited 24-hour toll usage for a daily or weekly flat rate. The pass can be purchased at the counter, and added to the rental fees. The service is only available if the rental originated in a PlatePass® location. As a one-time courtesy, we have reduced the administrative fees to one fee for the day of reported tolls. This will reduce the account by $45, leaving a balance on the account is $18.59. We have also extended the due date by one week to 03/07/2017. Thank you for choosing Dollar and we hope that you find the matter regarding the tolls to be resolved. Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: [redacted] | Fax: [redacted]
Dear Connor V[redacted],
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service.
As a courtesy, we have removed the $30 administrative fee. Please allow 3-5 business days for the refund transaction to...
process.
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
Best Regards,
ATS Processing Services