Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $30.25. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear Ms. [redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted]. We apologize for any frustration this situation has caused. Our records indicate that we initially spoke with you on 07/21/2016 regarding the [redacted]® service charge. We show...
that a courtesy adjustment was made for $19.80, reducing our fees to one day of use, $4.95. This adjusted amount covered the additional tolls reported, and a refund was initially issued for $1.20. The tolls were reported via the license plate from 5 different Tolling Authorities. As the plate is registered with [redacted]®, no violations were incurred. Unfortunately, toll images are only available to us in the event an actual violation is issued. In this case, 5 of the tolls reported were electronic tolling bridges which no longer have a cash payment option. As there were 24 tolls reported in cash payable areas, we require receipts to confirm the respective Tolling Authorities. Under normal circumstances, there is not charge to the plate if a payment is made with cash. These charges from the Toll Authorities are what activated the [redacted]® service for your rental. More information regarding the [redacted]® service and billing process can be located on page 3 of the rental contract. Upon further research of the rental account with Hertz, we were able to identify a possible discrepancy within the rental information. Therefore, we have refunded the remaining amount charged by [redacted]® of $272.30. There will be no further toll charges to your account for this rental. Please allow up to 5 business days for processing. We value you as a renter and sincerely apologize for this experience. Attached is a copy of the account summary showing the credits and zeroed out balance. It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer Service [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Ms. [redacted], Thank you for contacting the Thrifty Toll and Violation Processing Service Center in regard to Notice Number [redacted]. American Traffic Solutions processes Tolls and Violations issued to Thrifty rental vehicles. As business partner, we are able to address the tolls and...
administrative fees. We would advise to contact the Thrifty location directly in regard to request for rental credits. In regard to tolling, Thrifty Rent a Car offers PlatePass All-Inclusive as the tolling pass available for purchase with the rental. In the event that a toll is processed to the license plate without purchase of the toll pass, the renter is billed the toll amount plus a $15 administrative fee. This is the rate stated on the standard Thrifty rental contract. We make every attempt to bill all tolls in a timely manner. Unfortunately, our process cannot begin nor complete until the Toll Authorities have finished processing the tolls to the vehicle. Our records indicate that we spoke with you on 07/18/2016 and an offer was extended to honor the original rate of the toll pass, $52.49. PlatePass All-Inclusive pass is a flat rate tolling service that covers all tolls during the rental regardless of when reported. Acceptance of this pass would cease any further charges, reduce, and refund the difference of $26.89. As we value you as a renter, we can offer a one time courtesy reduction of 50% of the administrative fees. This would reduce and refund $37.50 to the card charged. The caveat of this offer is that it does not cease billing if further tolls were reported. We apologize for any frustration with this process and look forward to your response regarding the offers above. It is our hope that you find this matter to be resolved. Thank you for choosing Thrifty. Alicia R.| Customer Service Representative Thrifty Toll and Violation Processing Service Center Phone: ###-###-#### | Fax: ###-###-#### [redacted]@atsol.com | www.thriftyrentalfine.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Mr. Sh[redacted] Thank you for contacting us in regard tolls associated with rental agreement [redacted] Our records indicate that we previously received and addressed your review of our company. Currently, we are in the process of issuing a refund for the amount of $14.85 for the 3 days that...
PlatePass was not used. PlatePass® is a convenience product that provides electronic toll payment enabling renters to use high speed electronic toll lanes and bypass backups at cash lanes. Please note, PlatePass® will only accrue charges if tolls are reported to the vehicle. The renter has the option to utilize PlatePass® or use these three alternative toll payment methods to avoid additional fees aside from not utilizing the toll roads: · Option one is to pay cash · Option two is to submit payment by phone, online or mail to the Toll Authorities directly · Option three is to utilize a personal toll transponder device As it is at the discretion of each toll authority which tolling payment options they will allow, we recommend that drivers contact them directly in advance of using toll roads. Please feel free to reach out if you have further questions or concerns. Thank you for contacting PlatePass®. Michelle D. | Customer Service SupervisorPlatePass®Phone: (877) 411-4300 | Fax: ###-###-####[redacted] | www.platepass.com
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $26.15.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter may have caused. We show that your inquiry was...
forwarded to our refund department on 5/20/15 and the complete balance of $282.18 was removed. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to issue a refund for the $105.00 administrative fees. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to the rental agreement for renter responsibilities regarding tolls, violations and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
M[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Mr. [redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted]. We apologize for any frustration this situation has caused. Our records show that the Metropolitan Transportation Authority Bridges & Tunnels (MTAB&T) reported 4 tolls...
on 4 separate days between 07/21/2016 and 07/25/2016. A 5th toll was reported by the New York State Thruway Authority (NYSTA) on 07/25/2016. As the vehicle was rented for more than 5 days, the maximum administrative fee of $24.75 was assessed. Our records do show that a total charge of $58.50 for tolls and fees was placed to the card on file as of 08/03/2016. The PlatePass® service is structured on your rental as a whole when activated. The current rate for the service is $4.95 per day, based on the duration of the rental and capped at $24.75 per rental period. More information regarding the PlatePass® service and administrative fee structure can be located on page 3 of the standard Hertz rental contract. As we value you as a renter, we have reduced the administrative fees to one day of use, $4.95, as a one time courtesy. Please allow up to 5 business days for processing. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove...
the complete balance for the amount of $79.99. Please allow up to 5 business days for this to appear and thank you for your patience.It is our hope that you find this matter to be resolved.Thank you,ATS Processing Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Joshua S[redacted],Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the remainder balance for the amount of $26.75. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted]
[redacted] | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Dear Mr. [redacted],We appreciate you reaching out to the Dollar Toll and Violation Processing Service Center regarding notice number [redacted].We apologize for any frustration this situation may have caused. As a business partner to Dollar, we process any tolls reported during the rental when a...
customer has declined the PlatePass® All-Inclusive option.Our records indicate that this was a rental picked up at Washington National Airport in Virginia and turned at Logan International Airport in Massachusetts. We show 6 tolls reported on 4 separate days between June 14th and June 19th. The standard Dollar contract explains the tolling & billing processes on pages 5 and 6. The rental location would not be aware of the specific routes the customer will be utilizing. Therefore, these pages explain that there are areas in which cash is not an option for payment. A copy of your contract for this rental is attached.Please note, renters will only accrue charges if tolls are reported to the vehicle. As it is at the discretion of each toll authority which toll payment options they will allow. We recommend that drivers contact them directly when tolls are accessed to determine the best course of action regarding direct payment of the tolls utilized.As a one-time courtesy, we have removed $60 in administrative fees, leaving a balance of $47.85. This breaks down to $7.50 for each of the 4 days tolls were reported to the license plate, and the tolls reported of $17.85. It is our hope that you find this matter to be resolved.Thank you for choosing Dollar.Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: (877) [redacted] | Fax: (602) [redacted]
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. The Toll Authorities reported the rental vehicle going...
through tolls without payment. As a result, all tolls were charged to the PlatePass® system.We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $42.98. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear David L*, Thank you for contacting the Thrifty Car Rental in regard to Notice Number[redacted]. We apologize for any frustration or confusion this situation may have caused. This notice pertains to tolls reported to your August 2016 rental and not the referenced violation number...
[redacted]. Our records indicate that we completed our initial review which did not find any discrepancies. However, after further review we were able to locate an error within the rental record. Therefore we have adjusted your account in full for the amount billed of $47.97. It is our hope that you find this matter to be resolved. Thank you for choosing Thrifty Car Rental. [redacted] | Customer Service RepresentativeThrifty Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted] | [redacted]
Dear Mr. C[redacted] Thank you for reaching out in regard to Notice Number [redacted]. I apologize for any frustration this situation has caused. Our records indicate that we issued a refund check in December of 2016. However, as the address was no longer valid, the check has been returned and is...
currently in my possession. Earlier today, I left a voicemail at the phone number provided on this complaint. I would like to overnight this check to you. If you would please give a return call or reply to this communication to verify which address you prefer the check to be sent. I sincerely apologize for the delay in getting this addressed and I look forward to hearing from you so we may get this situation resolved. Respectfully, Michelle D. | SupervisorAmerican Traffic SolutionsPhone: [redacted] | Fax[redacted] | [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $30.25. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear Ms. [redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted]. We apologize for any frustration this situation has caused. Our records indicate that we initially spoke with you on 07/21/2016 regarding the [redacted]® service charge. We show...
that a courtesy adjustment was made for $19.80, reducing our fees to one day of use, $4.95. This adjusted amount covered the additional tolls reported, and a refund was initially issued for $1.20. The tolls were reported via the license plate from 5 different Tolling Authorities. As the plate is registered with [redacted]®, no violations were incurred. Unfortunately, toll images are only available to us in the event an actual violation is issued. In this case, 5 of the tolls reported were electronic tolling bridges which no longer have a cash payment option. As there were 24 tolls reported in cash payable areas, we require receipts to confirm the respective Tolling Authorities. Under normal circumstances, there is not charge to the plate if a payment is made with cash. These charges from the Toll Authorities are what activated the [redacted]® service for your rental. More information regarding the [redacted]® service and billing process can be located on page 3 of the rental contract. Upon further research of the rental account with Hertz, we were able to identify a possible discrepancy within the rental information. Therefore, we have refunded the remaining amount charged by [redacted]® of $272.30. There will be no further toll charges to your account for this rental. Please allow up to 5 business days for processing. We value you as a renter and sincerely apologize for this experience. Attached is a copy of the account summary showing the credits and zeroed out balance. It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer Service [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Ms. [redacted], Thank you for contacting the Thrifty Toll and Violation Processing Service Center in regard to Notice Number [redacted]. American Traffic Solutions processes Tolls and Violations issued to Thrifty rental vehicles. As business partner, we are able to address the tolls and...
administrative fees. We would advise to contact the Thrifty location directly in regard to request for rental credits. In regard to tolling, Thrifty Rent a Car offers PlatePass All-Inclusive as the tolling pass available for purchase with the rental. In the event that a toll is processed to the license plate without purchase of the toll pass, the renter is billed the toll amount plus a $15 administrative fee. This is the rate stated on the standard Thrifty rental contract. We make every attempt to bill all tolls in a timely manner. Unfortunately, our process cannot begin nor complete until the Toll Authorities have finished processing the tolls to the vehicle. Our records indicate that we spoke with you on 07/18/2016 and an offer was extended to honor the original rate of the toll pass, $52.49. PlatePass All-Inclusive pass is a flat rate tolling service that covers all tolls during the rental regardless of when reported. Acceptance of this pass would cease any further charges, reduce, and refund the difference of $26.89. As we value you as a renter, we can offer a one time courtesy reduction of 50% of the administrative fees. This would reduce and refund $37.50 to the card charged. The caveat of this offer is that it does not cease billing if further tolls were reported. We apologize for any frustration with this process and look forward to your response regarding the offers above. It is our hope that you find this matter to be resolved. Thank you for choosing Thrifty. Alicia R.| Customer Service Representative Thrifty Toll and Violation Processing Service Center Phone: ###-###-#### | Fax: ###-###-#### [redacted]@atsol.com | www.thriftyrentalfine.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Mr. Sh[redacted] Thank you for contacting us in regard tolls associated with rental agreement [redacted] Our records indicate that we previously received and addressed your review of our company. Currently, we are in the process of issuing a refund for the amount of $14.85 for the 3 days that...
PlatePass was not used. PlatePass® is a convenience product that provides electronic toll payment enabling renters to use high speed electronic toll lanes and bypass backups at cash lanes. Please note, PlatePass® will only accrue charges if tolls are reported to the vehicle. The renter has the option to utilize PlatePass® or use these three alternative toll payment methods to avoid additional fees aside from not utilizing the toll roads: · Option one is to pay cash · Option two is to submit payment by phone, online or mail to the Toll Authorities directly · Option three is to utilize a personal toll transponder device As it is at the discretion of each toll authority which tolling payment options they will allow, we recommend that drivers contact them directly in advance of using toll roads. Please feel free to reach out if you have further questions or concerns. Thank you for contacting PlatePass®. Michelle D. | Customer Service SupervisorPlatePass®Phone: (877) 411-4300 | Fax: ###-###-####[redacted] | www.platepass.com
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $26.15.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter may have caused. We show that your inquiry was...
forwarded to our refund department on 5/20/15 and the complete balance of $282.18 was removed. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to issue a refund for the $105.00 administrative fees. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to the rental agreement for renter responsibilities regarding tolls, violations and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
M[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Mr. [redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted]. We apologize for any frustration this situation has caused. Our records show that the Metropolitan Transportation Authority Bridges & Tunnels (MTAB&T) reported 4 tolls...
on 4 separate days between 07/21/2016 and 07/25/2016. A 5th toll was reported by the New York State Thruway Authority (NYSTA) on 07/25/2016. As the vehicle was rented for more than 5 days, the maximum administrative fee of $24.75 was assessed. Our records do show that a total charge of $58.50 for tolls and fees was placed to the card on file as of 08/03/2016. The PlatePass® service is structured on your rental as a whole when activated. The current rate for the service is $4.95 per day, based on the duration of the rental and capped at $24.75 per rental period. More information regarding the PlatePass® service and administrative fee structure can be located on page 3 of the standard Hertz rental contract. As we value you as a renter, we have reduced the administrative fees to one day of use, $4.95, as a one time courtesy. Please allow up to 5 business days for processing. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove...
the complete balance for the amount of $79.99. Please allow up to 5 business days for this to appear and thank you for your patience.It is our hope that you find this matter to be resolved.Thank you,ATS Processing Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Joshua S[redacted],Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the remainder balance for the amount of $26.75. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted]
[redacted] | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Dear Mr. [redacted],We appreciate you reaching out to the Dollar Toll and Violation Processing Service Center regarding notice number [redacted].We apologize for any frustration this situation may have caused. As a business partner to Dollar, we process any tolls reported during the rental when a...
customer has declined the PlatePass® All-Inclusive option.Our records indicate that this was a rental picked up at Washington National Airport in Virginia and turned at Logan International Airport in Massachusetts. We show 6 tolls reported on 4 separate days between June 14th and June 19th. The standard Dollar contract explains the tolling & billing processes on pages 5 and 6. The rental location would not be aware of the specific routes the customer will be utilizing. Therefore, these pages explain that there are areas in which cash is not an option for payment. A copy of your contract for this rental is attached.Please note, renters will only accrue charges if tolls are reported to the vehicle. As it is at the discretion of each toll authority which toll payment options they will allow. We recommend that drivers contact them directly when tolls are accessed to determine the best course of action regarding direct payment of the tolls utilized.As a one-time courtesy, we have removed $60 in administrative fees, leaving a balance of $47.85. This breaks down to $7.50 for each of the 4 days tolls were reported to the license plate, and the tolls reported of $17.85. It is our hope that you find this matter to be resolved.Thank you for choosing Dollar.Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: (877) [redacted] | Fax: (602) [redacted]
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. The Toll Authorities reported the rental vehicle going...
through tolls without payment. As a result, all tolls were charged to the PlatePass® system.We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $42.98. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear David L*, Thank you for contacting the Thrifty Car Rental in regard to Notice Number[redacted]. We apologize for any frustration or confusion this situation may have caused. This notice pertains to tolls reported to your August 2016 rental and not the referenced violation number...
[redacted]. Our records indicate that we completed our initial review which did not find any discrepancies. However, after further review we were able to locate an error within the rental record. Therefore we have adjusted your account in full for the amount billed of $47.97. It is our hope that you find this matter to be resolved. Thank you for choosing Thrifty Car Rental. [redacted] | Customer Service RepresentativeThrifty Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted] | [redacted]
Dear Mr. C[redacted] Thank you for reaching out in regard to Notice Number [redacted]. I apologize for any frustration this situation has caused. Our records indicate that we issued a refund check in December of 2016. However, as the address was no longer valid, the check has been returned and is...
currently in my possession. Earlier today, I left a voicemail at the phone number provided on this complaint. I would like to overnight this check to you. If you would please give a return call or reply to this communication to verify which address you prefer the check to be sent. I sincerely apologize for the delay in getting this addressed and I look forward to hearing from you so we may get this situation resolved. Respectfully, Michelle D. | SupervisorAmerican Traffic SolutionsPhone: [redacted] | Fax[redacted] | [redacted]