Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $27.25. ATS Processing Services, L.L.C., along with its affiliate PlatePass, L.L.C. (collectively, “ATS”), processes toll transactions for various rental car companies (the “PlatePass®” service) and specifically, in this matter, for Hertz. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] [redacted] Monday - Friday, 6:00 AM to 4:00 PM PST
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** **
Dear [redacted]
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $31.85. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] ([redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to...
remove the complete balance for the amount of $80.13. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted] [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. The rental agreement advises that each toll carries a $15 admin fee up to a maximum of 7 fees. Please see the attached final notice. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $89.61. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear Mr. [redacted], Thank you for contacting the Thrifty Processing Service Center in regard to Notice Number [redacted]. We have reviewed the documentation provided and have confirmed a discrepancy with your rental record. Our records indicate that we adjusted the amount in full....
You will receive no further charges regarding this account. A refund was processed for the $16.25 that was charged on 10/26/2016. Please allow up to 5 business days for processing. We apologize for any frustration this situation may have caused and it is our hope that you find this matter to be resolved. Thank you for choosing Thrifty. William J | SupervisorThrifty Toll and Violation Processing Service CenterPhone: [redacted] | Fax: [redacted]
Dear [redacted], Thank you for contacting us as it is our goal to provide you with excellent customer service.We have read all of the information you have provided. We understand that you have questions regarding the administrative fee and what it covers. When you receive a violation, unless...
that violation is one where an officer pulls you over and hands you the ticket personally, then the ticket is sent to the registered owner of the vehicle. In this case that was [redacted], who then forwarded the information to us to be processed. When we receive a violation we have two options depending on when we receive the notice. We can either transfer the violation into your name or we will be responsible for making payment towards the violation to prevent further penalties. As this is a rental vehicle and not a personal vehicle the issuing authority has no knowledge of you as the driver until we have processed the violation and attempted to initiate the transfer of liability process.In this instance, we were unable to transfer liability and the authority required payment for the violations. Therefore, we have billed you the violation amounts as well as the administrative fees. Per your rental contract with [redacted], you are responsible for all fines, penalties, and administrative fees related to any and all violations incurred during your rental agreement. It appears as though you were issued a one- time courtesy refund for one of the administrative fees. As we have processed the violations, we are unable to adjust any additional administration fees. We have attached a copy of each of the violations for your records. It is our hope that the information has been helpful and you find this matter to be resolved.Best Regards,ATS Processing Services
Dear [redacted] & [redacted],Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service.We apologize for the error and the inconvenience it has
caused. We do show that it has been corrected and the account has been...
adjusted
to reflect a zero balance. Again, thank you for contacting us and we apologize for any
inconvenience this may have caused.It is our hope that you find this matter resolved.Best Regards,ATS Processing Services
Dear [redacted] [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the complete balance for the amount of $45.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $20.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have removed the $31.90 balance due. Again, thank you for...
contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], although I do not find the resolution satisfactory I will accept it this time because I don't really want to deal with it anymore. I still find the entire process that the car rental companies use for processing tolls to be abusive. Charging $15 administrative fees for $2 tolls is unreasonable and unacceptable and should be grounds for a class action lawsuit. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved, for this instance.
Regards,
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $96.74. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted], Thank you for contact ing us regarding your conce rn as it is our goal to provide you with excellent custome r service . We understand your frustration and apologize for...
any inconvenience this matter has caused .We have forwarde d your inquiry to our refund department to remove the complete balance for the amount of $ 141.30. Please allow up to 5 business days fo r this to appear on your account andtha nk yo u for your patience.It is our hope that you find this matte r to be resolved.Thank you ,ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11850614, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear ATS Processing Services,All tolls associated with this rental agreement were submitted to the [redacted] Dept of Transportation for processing. The [redacted] Dept of Transportation (the tolling authority) does not indicate any outstanding tolls associated with this rental car agreement. Unfortunately, I am unable to submit payment without proper documentation from the tolling authority. Please direct all future inquiries to the [redacted] Dept of Transportation to resolve this issue. Sincerely, Jason
April 13, 2016 Paul [redacted] RE: Complaint ID# [redacted] Dear Paul [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. ...
Unfortunately, we do not have a record of these toll payments being received. The Toll Authority reported the rental vehicle going through 4 tolls without payment and billed the rental car company for the unpaid tolls. We sincerely apologize for any inconvenience this matter has caused. We have forwarded your Inquiry to our refund department to remove the complete balance for the amount of $63.82. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $27.25. ATS Processing Services, L.L.C., along with its affiliate PlatePass, L.L.C. (collectively, “ATS”), processes toll transactions for various rental car companies (the “PlatePass®” service) and specifically, in this matter, for Hertz. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] [redacted] Monday - Friday, 6:00 AM to 4:00 PM PST
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** **
Dear [redacted]
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $31.85. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] ([redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to...
remove the complete balance for the amount of $80.13. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted] [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. The rental agreement advises that each toll carries a $15 admin fee up to a maximum of 7 fees. Please see the attached final notice. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $89.61. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear Mr. [redacted], Thank you for contacting the Thrifty Processing Service Center in regard to Notice Number [redacted]. We have reviewed the documentation provided and have confirmed a discrepancy with your rental record. Our records indicate that we adjusted the amount in full....
You will receive no further charges regarding this account. A refund was processed for the $16.25 that was charged on 10/26/2016. Please allow up to 5 business days for processing. We apologize for any frustration this situation may have caused and it is our hope that you find this matter to be resolved. Thank you for choosing Thrifty. William J | SupervisorThrifty Toll and Violation Processing Service CenterPhone: [redacted] | Fax: [redacted]
Dear [redacted], Thank you for contacting us as it is our goal to provide you with excellent customer service.We have read all of the information you have provided. We understand that you have questions regarding the administrative fee and what it covers. When you receive a violation, unless...
that violation is one where an officer pulls you over and hands you the ticket personally, then the ticket is sent to the registered owner of the vehicle. In this case that was [redacted], who then forwarded the information to us to be processed. When we receive a violation we have two options depending on when we receive the notice. We can either transfer the violation into your name or we will be responsible for making payment towards the violation to prevent further penalties. As this is a rental vehicle and not a personal vehicle the issuing authority has no knowledge of you as the driver until we have processed the violation and attempted to initiate the transfer of liability process.In this instance, we were unable to transfer liability and the authority required payment for the violations. Therefore, we have billed you the violation amounts as well as the administrative fees. Per your rental contract with [redacted], you are responsible for all fines, penalties, and administrative fees related to any and all violations incurred during your rental agreement. It appears as though you were issued a one- time courtesy refund for one of the administrative fees. As we have processed the violations, we are unable to adjust any additional administration fees. We have attached a copy of each of the violations for your records. It is our hope that the information has been helpful and you find this matter to be resolved.Best Regards,ATS Processing Services
Dear [redacted] & [redacted],Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service.We apologize for the error and the inconvenience it has
caused. We do show that it has been corrected and the account has been...
adjusted
to reflect a zero balance. Again, thank you for contacting us and we apologize for any
inconvenience this may have caused.It is our hope that you find this matter resolved.Best Regards,ATS Processing Services
Dear [redacted] [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the complete balance for the amount of $45.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $20.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have removed the $31.90 balance due. Again, thank you for...
contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], although I do not find the resolution satisfactory I will accept it this time because I don't really want to deal with it anymore. I still find the entire process that the car rental companies use for processing tolls to be abusive. Charging $15 administrative fees for $2 tolls is unreasonable and unacceptable and should be grounds for a class action lawsuit. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved, for this instance.
Regards,
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $96.74. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted], Thank you for contact ing us regarding your conce rn as it is our goal to provide you with excellent custome r service . We understand your frustration and apologize for...
any inconvenience this matter has caused .We have forwarde d your inquiry to our refund department to remove the complete balance for the amount of $ 141.30. Please allow up to 5 business days fo r this to appear on your account andtha nk yo u for your patience.It is our hope that you find this matte r to be resolved.Thank you ,ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11850614, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear ATS Processing Services,All tolls associated with this rental agreement were submitted to the [redacted] Dept of Transportation for processing. The [redacted] Dept of Transportation (the tolling authority) does not indicate any outstanding tolls associated with this rental car agreement. Unfortunately, I am unable to submit payment without proper documentation from the tolling authority. Please direct all future inquiries to the [redacted] Dept of Transportation to resolve this issue. Sincerely, Jason
April 13, 2016 Paul [redacted] RE: Complaint ID# [redacted] Dear Paul [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. ...
Unfortunately, we do not have a record of these toll payments being received. The Toll Authority reported the rental vehicle going through 4 tolls without payment and billed the rental car company for the unpaid tolls. We sincerely apologize for any inconvenience this matter has caused. We have forwarded your Inquiry to our refund department to remove the complete balance for the amount of $63.82. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services