Arbutus West Animal Clinic Ltd

Hello [redacted].I am very sorry about the experience you have had. You did not mention anything about your initial box in any of your correspondence with us. I do see your issues with the produce from your second box. I have issued the credit you were given as a refund to your account which you will see in 3-5 business days. I do hope this helps. Have a great day.

Hi [redacted], We are so sorry to hear about your unsatisfactory experience with HelloFresh! We definitely want to help resolve these issues for you and have reached out to you directly to address your concerns. Sincerely,The HelloFresh Team

Hi [redacted],Thanks for reaching out. I am very sorry for the confusion with our billing. Hellofresh is an auto-renewing meal-kit subscription service. We state this...

throughout the checkout process. Initially when you sign up you are enrolled into weekly deliveries. Our subscriptions are flexible in that you can pause your deliveries for the weeks you do not want to receive a box, or change your delivery frequency to better accommodate your needs. The free box code that your friend gave you is a voucher that only applies towards your initial delivery and since the subscription was still active a second box was delivered to you. We truly apologize for any inconvenience this may have causedWarmest regards, The Hellofresh Team

[redacted] (HelloFresh USA) [redacted] Hi there, This email is to confirm that we have refunded you $79.88 from your last 2 delivery. Please allow 3-5 business days for this to go through. Warmest regards, Customer Experience Team

Hi [redacted],I apologize. The agent should have given you a refund for the box from 7/*. I am sorry that it had to get this far. If you have spoken to a supervisor they would have issued a refund. This agent will be spoken to about this. I will issue a refund for the 7/* box. I cannot issue a refund for...

the 7/** box, I apologize, but from my understanding, had you gotten the refund in the first place the 7/** box would not have been an issue. I do hope this is the case. You will see the refund for the 7/* box in 3-5 business days. Have a great day.

Hi there,  We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look in to this matter and forward your comments over to the correct department.  We truly apologize for any inconvenience this may have caused. We will be...

reaching out to you directly regarding this matter.  Warmest Regards,The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  As a HelloFresh consumer, all I want is consistency and reliability in the service.
Sincerely,[redacted]

Hi there,Thank you for reaching out. We are so sorry for the confusion with pausing your account. When pausing your account, you will see your delivery calendar with green squares indicating the delivery dates. If you click on a green square, a box will appear with the menu for that...

particular week. You will need to click "Skip This Delivery" at the bottom of that box in order to skip that particular week’s delivery.  It will turn red. Red indicates that particular week will be skipped, so you will not receive a box or be charged. You can do this as often as you need, just make sure any changes to your account are done 5 days prior to your delivery.We also send confirmation emails once the account is paused for a certain week(s). Again we apologize for the confusion. If there is anything further we can do to assist, please feel free to reach out. I will be sure to forward your comments over to Marketing and IT Department.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], while I do not find this resolution satisfactory, I am willing to accept it.I see, to fight any further would be an exercise in futility, and there is not enough time in my life, left for me to waste time or energy on companies with no moral compass. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you Revdex.com for reading and responding to my complaint...I do not accept the business' response.  I was trying to retrieve the FREE hello fresh meals that my friend sent me. I copied the emails that were sent to me and they are at the end of this note. To me, a free gift does not equate to signing anyone up for your subscription service. What Hello Fresh should have all over the website is - "[redacted]."  Their check out isn't clear about how to retrieve the free gift. I saw on the website information explaining their service but I was trying to retrieve my free gift and it wasn't clear on how to retrieve your free gift. I think this is done on purpose by the company to trick people into signing up for their subscription service.I have contacted my bank to try and get my money back from Hello Fresh. In addition to returning my money, I want to make people aware of this tactic that Hello Fresh uses to trap new customers. Thank you very much Revdex.com. [redacted] 
[redacted]
 
[redacted]
 
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We were given a credit back for another box, even after explaining that we closed our account and cannot use...

their services due to my allergies. We were told we could use the credit at a later date if we wished to reopen our account. As my allergies are not likely to just disappear, we will not ever be reactivating and therefore this resolution is not helpful. We will accept nothing less than a full refund.

Hi there, We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look in to this matter and forward your comments over to the correct department.  We truly apologize for any inconvenience this may have caused. We will be...

reaching out to you directly. Warmest Regards,The Hellofresh Team

Hi,I have reviewed your calls to us and I agree you should have been cancelled and refunded. We have issued 2 full box refunds at $69 each that will process in a few business days. I do hope this resolves your concern.

Hello, In response to your email, I apologize you feel as though it was generic.  A few experiences you mentioned having while signing up are unfortunately not the way our site is set up and I regret you were unable to get it resolved before signing up. 1. Contrary to your experience, a customer can view the meals they want for that particular week before placing the order.2. Customers can see what week has what meals before selecting a start date. (up to 2 weeks in advance)3. Should you place an order for the week/meals you did not intend, HelloFresh can move your delivery to a different week of delivery for a different meal set. (5 or more days prior to delivery)4. Meal preferences can be selected (after you subscribe) as they are selected based on which meal plan you're on.Regrettably, it seems you did not have assistance while signing up otherwise this would have been cleared up with you before signing up. Your $19 refund has been processed for the delivery in question. Thank you,HelloFresh

Hi there, We are very sorry about the missing ingredients. We value your business and want to make things right. I will be reaching out to you directly regarding this matter. I look forward to speaking with you. -The Hellofresh Team

Revdex.com:
Once I got home from work and told my husband how I was treated by Hello Fresh he then called and spoke with them on the phone. Told them to listen to the recording (which I asked them to do as well and didn't) they said my husband wasn't clear enough on our wishes to cancel...

therefore the lady we spoke with last week didn't cancel the order just gave us a credit. But since my husband did say we were done and didn't want any more boxes because of all the issues they did go an issue me a refund of $49. I find it very disrespectful that they listened to my husband and no to me, when I was the one that created the account and the account was under my name. My husband only called last week because I was busy cooking something else for dinner (because Hello Not So Fresh was rotten) and entertaining our son. 
[redacted]

Hi [redacted], I apologize this wasn't handled correctly initially. The refund has been issued and I have attached a screen shot confirming as much. All should be resolved.

At this time, I have been contacted directly by HelloFresh regarding complaint ID [redacted], however my complaint has NOT been resolved because they stated I double clicked activation code and had two subscriptions and that is why they kept sending me product. I asked for explanation on...

to why a customer service rep did not contact me about this issue and how I was able to set up the account twice with same issue and items without a red flag going up- no response.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]