Arbutus West Animal Clinic Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business has not offered a full refund. I expect to receive the $69.00 I paid not some arbitrary number they have concocted. $23 dollars is not expectable. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,Thank you so much for reaching out. I am so sorry for the confusion! I will be more than happy to explain our service to you.We are a weekly meal-kit subscription service. So once you sign up, you receive a box every week. We do state that we are a weekly subscription service throughout the...

checkout process, so there is no confusion.  We also send reminder emails to pick your meals the day of cutoff, to ensure that all of our customers are reminded that there is a box coming the following week. Your subscription is flexible, in that you can pause your deliveries for weeks you'd like to skip your box shipment. Again, I truly apologize for the surprise of the subsequent deliveries after your first.Warmest regards,The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

The only communication/response that I have received from Hello Fresh have been emails to "rate their service."  I spoke with several different people at Hello Fresh initially before I filed the Revdex.com complaint.  Apparently their system automatically generates an email response once a customer has contacted them.  I continue to be bombarded with emails from them asking whether the result of that communication is "Good - I'm satisfied" or "Bad - I'm unsatisfied."  Each time I have selected "Bad - I'm unsatisfied."  In turn, I get yet another email asking me to rate their service.  It is a cycle.  There is never an offer to correct the problem or refund my money.  I read a number of other similar complaints on the Revdex.com site wherein people experienced the exact same thing as I did.  This indicates to me that there is a greater problem that is not being addressed.  The bottom line is I want a refund, I did not authorize the charge.  They still have failed and refused to refund my money. If this type of business practice continues, I will expect to see a class action suit against them at some point because this practice is unethical and fraudulent.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],I have reviewed all of the information provided and the previous emails. When I look into your HelloFresh account to get a full grasp of the situation. You signed up for a Classic box, not a veggie box, at check out. A veggie box is $59 and does not include meal choice. Meal choice is...

only available for classic box subscribers. It states this in our FAQ's. The first box that was delivered had meal choice made by you. One of the agents was incorrect, you did not get the Chefs selections which is the chicken, beef, and seafood/fish option. You chose the seafood, pork, and veggie meals. Classic box subscribers always have access to at least 1 vegetarian meal. This may be where the confusion was. All 3 meals are shipped at once and in the same box. There is no where on our website that indicates that meal choice has anything to do with getting a box. At checkout we inform you we are a reoccurring subscription and if you do not pause or cancel by the Wednesday the week before your next delivery you will be getting a box on the chosen delivery day every week. It is unfortunate that you did not make meal choice for your second box which will be our Chef Selections, however, we have not made any error here. The account is for a classic box, the meal choice was made by you, and you would have gotten a confirmation email confirming those choices as well. The account was not cancelled by our cutoff. The first box was delivered on 6/** which is a Tuesday and it was well within the time we could have cancelled the subscription or changed it to a veggie box. However, your email did not come until Sunday 6/** which was too late for us to make any changes. For these reasons, we cannot issue a refund for the box. What I can do is add to the credit originally offered as a courtesy and change the subscription to a veggie box. So I will put the value of the 2 non-veggie meals you got with the first box to your HelloFresh account and change the cancelled subscription from a classic to a veggie so should you choose to use your credit you will be getting a veggie box with $46 of credit applied to it. I am sorry that I cannot do more and I do understand your frustration but again, HelloFresh did not actually make an error here.

Revdex.com:At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved.
Sincerely,[redacted]

Ok. You will be removed from our email list. Have a great day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], We are so sorry to hear about your unsatisfactory experience! We have reached out to you directly to help resolve your concerns. Sincerely,The HelloFresh Team

Hi [redacted],I have looked at your account. You reached out to us on 6/** where the agent did confirm your account was cancelled and you would be receiving no further deliveries after 7/*. You have not been billed for any deliveries past 7/*. I cannot issue a refund for a box that was delivered. Your...

account is cancelled and you will receive no further boxes or charges.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I just received the below message.  What is so difficult for you to understand?  I do not want any dealings with your little company.  At this point you are harassing me as I have already told you to cease the emails.

[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted].I am very sorry about the experience you have had. You did not mention anything about your initial box in any of your correspondence with us. I do see your issues with the produce from your second box. I have issued the credit you were given as a refund to your account which you will see...

in 3-5 business days. I do hope this helps. Have a great day.

Hi there,   We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look in to this matter and forward your comments over to the correct department.  We truly apologize for any inconvenience this may have caused. We will be...

reaching out to you directly!   Warmest Regards, The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there,We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from you.Sincererly, The HelloFresh Team

Hi there,We are so sorry to hear about your experience! We will be sure to remove you from our email list. We apologize for any inconvenience this may have caused.Sincerely,The HelloFresh Team

Hi [redacted],Thanks for reaching out. You have been successfully unsubscribed from our marketing communications, so you will cease to receive our promotional emails shortly.Warmest regards, The Hellofresh Team.

Hi there, We are very sorry about all the trouble you've had. We value your business and want to make things right. I will be reaching out to you directly regarding this matter. I look forward to speaking with you. -The Hellofresh Team

Hi [redacted], We are so sorry to hear about your experience! We have reached out to you directly via email to help resolve these issues for you. Sincerely,The HelloFresh Team

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is amicably.  Their resolution was to split the difference of the cost and refund half of my payment.  While this is not ideal, it was at least an effort to help remedy the situation.  It is a shame that it took several phone calls, tweets, and complaints to get the refund.  The amount of labor hours and overhead spent dealing with me cost them way more than the amount asked to be refunded.  I guess some companies choose to step over a dollar to pick up a penny.  My hope is that moving forward HelloFresh is more upfront about how their subscriptions work, and not bury it in the bottom of a very long email that will likely end up going directly to spam, like mine did, and the client will never see it.
Sincerely,
[redacted]