Arbutus West Animal Clinic Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:
  
Yes, I received a reply but you still have not settled my complaint. Your policy of requiring  a credit card is wrong and should be changed. My son and daughter n law signed up giving you their credit card information, so there is no need to have mine. Being forced to give this to receive my gift is fraudulent and policy needs changing. I have contacted my son so he will call you with his own complaint but mine will not change until so policy is corrected. I don't see how any person should need to give you this information. The company has in no way satisfied my complaint.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, We are very sorry about all the trouble you've had. We value your business and want to make things right. I will be reaching out to you directly regarding this matter. I look forward tospeaking with you. -The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their email response did not satisfy my complaint.  No refund offered.  Still never explained why they didn't not send a confirmation email.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

They again reached out via email with nothing but I'm sorry that you paused it, after that it automatically enrolls. No explanation was given as to why I was not notified. This will be resolved when I get a full refund to my account. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] (HelloFresh USA)Mar *, 16:49 ESTHi [redacted],Thanks for reaching out. I am very sorry for the confusion with our billing. Hellofresh is a auto renewing meal-kit subscription service. We state this throughout the checkout process. Initially when you sign up you are enrolled into weekly deliveries. Our subscriptions are flexible in that you can pause your deliveries for the weeks you do not want to receive a box, or change your delivery frequency to better accommodate your needs.Our billing day is 4 days prior to your delivery. You contacted us on 8/*/2016 which was after the cutoff for cancelling your delivery on 8/**/2016. We do this so we can give our vendors, and ourselves the proper amount of time to prepare your meals. Your cut off date to pause or cancel your subscription was at least 5 days prior to your next delivery. If you have any further questions or concerns. Please feel free to reach out.Warmest regards, The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any communication from HelloFresh.  They have not "reached out to me directly" to resolve this.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Again, We have issued a refund for half of the box you did not wish to get and a credit for the meal you had an issue with. There were absolutely no complaints about the quality of the food for the 2nd box you received in either of your 2 phone calls made on the date of the 2nd delivery. The only quality complaint was about 1 meal from the first box. You were offered a full box credit and rejected that offer. You still have a credit on your account for the meal you did not like and you were refunded for half of the 2nd box you received. We cannot issue a full refund for a box you said that you wanted on a recording and were informed of in a confirmation email. We apologize but we cannot issue any further refunds.

Revdex.com:At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved.  While they claimed that they did nothing wrong, they have refunded my money and canceled my subscription.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have said they would refund my account today. Thank you!
Sincerely,
[redacted]...

[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Hi there,As a company, we strive to provide fresh fruits and vegetables as well as whole grains and high quality lean meats - all of which are great healthy dietary components for someone with [redacted]It is generally recommended that people with diabetes eat a carbohydrate controlled diet. To keep...

carbohydrates balanced, most people with diabetes require between 45-75 grams of carbohydrates per meal to maintain good glucose control. We have a nutritionist that does a nutritional breakdown of all the nutrients in our recipes, and we put the specific nutritional information for each HelloFresh recipe on the front of all the recipe cards so that you as a consumer can make a choice of which meal options work best for you.HelloFresh has target goals that we try to stay in balance with for each new recipe we create. These include:Overall Calories: 500-800 per servingCarbohydrates: 40-110gFat: 15-26gProtein: 15-58gFiber: 8-10gAs you can see, we provide between 40-110g of carbohydrates per meal which most of the time will help you stick to the recommended guidelines for [redacted] of 45-75 grams of carbohydrate per meal.Another great perk of ordering HelloFresh is that we actively try to provide you with increased fiber content through the fresh fruits/vegetables, and whole grains we put in each box. The American Diabetic Association recommends that all people eat 20-35 grams of fiber per day. This is especially important when looking at meal choices because for meals that have over 5g of fiber per serving, you can subtract half the grams of fiber from the total carbohydrate grams!We definitely appreciate your feedback. We will be forwarding this over to the nutritionist.If you have any further questions, please feel free to give us a call at ###-###-####. Warmest Regards,The Hellofresh Team

Hi there, I see that one of our Friendly Freshers was able to assist you with this matter.  If you have any further questions or concerns, please feel free to reach out.  Warmest Regards,The Hellofresh Team

I have reviewed [redacted] account history that logs the actions completed under her account. Week 45, the week in question for her 11/**/2015 delivery was never paused. Pause means that a customer does not want an order for that selected week. If the week in question was put on pause she...

would have never been charge. Our system automatically charges active account with out a pauses on it. I confirmed and added the screen shot of the logs of the week that she did pause on 10/**/2015, week 45 was not one of them. She paused the following 8 weeks, week 46 - 53.

Hi there,   We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look in to this matter and forward your comments over to the correct department.  We truly apologize for any inconvenience this may have caused. We will be...

reaching out to you directly regarding this matter.   Warmest Regards, The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The HelloFresh people are only offering me a credit.  I do not want their food. I want my money back.  As I stated, They have poor customer service and do not even try to reach out personally to make someone happy.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there, We have reached out to you directly. We hope that you find our solution satisfactory. Warmest Regards,The Hellofresh Team

Hi there,Thank you for reaching out! We are so sorry to hear about your experience. We can confirm that your credit card information has been removed from our system. We apologize for any inconvenience this may have caused. Warmest regards, The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have no desire to ever do business with Hello "Fresh" again.  Again, the first package was a health hazard with leaking poultry and the second delivery should have been cancelled.  If a person buys a product and that product does not meet the standard then there is absolutely no way I will ever do business with the company again.  This business response does not resolve my complain at all and I will escalate this issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],The $23 is the value of an entire meal. Because the issues you had with the box were for small ingredients, we have decided to credit you entirely for a meal. Right now you have a full meal credit on your account as well as having been refunded $23 so in total, for this vegetable issue, you have been credited $46 total for this issue. I can assure you if the meat was sealed and the box was cool they are safe to consume.