Archival Albums & Photo Pages

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThey said that they will send out the pages orderedWill wait and see if this happens I am still discussed with this companyIf and when we do receive the order ,they may never get business from us again if this is the way they run a company Regards, [redacted]

Complaint ID: [redacted] # Received a Money Order from Wells Fargo Bank in the amount of $ Thank you for your help in this matter [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I have received my order Thank you very much for your assistance in this matter Respectfully, [redacted] ***

Dear Revdex.com, We do apologize for the delay in the shipment of this orderWe recently had to rectify a large inventory issue to prevent these back orders from happening again, This customer's order will be leaving our warehouse by 5:PM pacific timeUPS Package Tracking #: [redacted] will confirm thisAgain we do apologize to the customer for the delay in receiving this order [redacted] Customer Service Archival Photo Pages 1-877-814-

Dear [redacted] ,Sorry for the mix up with your order We have re-issued the sales order to our factory and your order will ship within days.Customer Service

Hello! I spoke with you earlier today regarding closing out complaint # [redacted] My name is [redacted] and the complaint is from July 10, against Archival Photo Pages The issue has been resolved and I have now received the merchandise I orderedOnce the complaint has been closed on your end, please send an email to [redacted] stating that the compliant is closed Thank you, [redacted]

Revdex.com: [redacted] *** [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The business sent a message asking me to send a check for the total amount when they already have my credit card infoI tried to call them yesterday and only reached a voicemail as has happened in the pastNo response so far

We are relatively new at sales and marketing as we have been a manufacturer for a very long time Our records show that the error occurred in processing the order and a dispute was made at the merchant account level We assumed a charge back would occur When we realized this did not happen we sent a check for $which cleared on February 10th Thank you for the correspondence and sorry about the delay [redacted] ***

Revdex.com, We do apologize for the delay in this shipmentUPS Package Tracking #: [redacted] will confirm that this order has gone out today to the customerAgain we go apologize for this delay Customer Service Archival Photo Pages

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will accept this if I do receive my order and it was shipped on April 3rd I have been told before by this company my order will be shipped, but it was not No one informed me there would be any sort of delay for any reason I will let you know right away if I do receive this order Until then, I will have to take and wait and see attitude Thank you for your help I will be in touch Regards, [redacted]

This is to let you know that the above referenced case has been finally successfully resolved by the company, Archival Albums & Photo Pages Please let them know that I am satisfied by their actions resolving the disputeThank you [redacted]

Hi,I was given this email address to send a note regarding a case I had opened roughly a year and a half agoCase # [redacted] as provided by the company I filed a case againstThe company was Archival Albums & Photo pages in San Diego, CAThe matter has finally been resolved and the products I ordered have finally been sent[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have not received any word from the business, that my complaint was with, not an email or a phone callAnd I have not received my order either,so this complaint is not resolved

Dear Revdex.com, We sincerely apologise for the inconvenienceThe payment issue occurred due to a technical glitch in our payment system We have our technicians working on it and will have this sorted shortlyWe will surely refund the excess charge ASAPThank you

Dear Revdex.com,We communicated to the customer that we shipped the product in two packages Below are the tracking numbers:FedEx Package Tracking #: [redacted] FedEx Package Tracking #: [redacted] Please let us know if you have questions or comments.Customer Service [redacted]

On February 3rd, 2016, I sent in an order for two items; ever since then I have been waiting for them, but whenever I call to find out why there is a delay I get nothing but polite excuses I've spoken to at least three people and each one makes a different excuse and promises I will get the package by a certain date, but so far nothing! I just sent an e-mail request today to return my moneyThere may be legitimate reasons for the delays, but I am tired of waiting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Dear Revdex.com, Attached is the invoice and tracking number for the packs of photo pages that have been shipped The album was on backorder and is coming in on the 8th and needs to get personalized for the customer The product will go out by the 10th [redacted] Customer Service

As per [redacted] request of 9/22/15, we have cancelled her order and issued a refund Her money order will arrive within two weeks.Sincerely, [redacted] ***

Dear [redacted] I am so sorry for the delays again and the lack of communication We have purchased the factory and it has delayed order delivery during the transition We now have our raw materials in house and are making products and shipping orders, including long overdue orders I will make sure your order is resent to the factory for immediate processing and again I am sorry your order got caught up in what we thought would be a smooth transition Needless to say it has not been, but is fixed now and finally running smoothly Sincerely, [redacted] Customer Service