Archival Albums & Photo Pages

Dear Revdex.com, Please see attached sales order and InvoiceThe items on the invoice are being shipped to the customer today 5-2-The circled item on the sales order is back ordered until 5-15-and will go out to the customer on 5-15-The UPS tracking number for what is shipping out today is [redacted] It is being shipped to the customer' address on the invoice [redacted] Customer Service

Dear Revdex.com,We were unable to process the check for Gina due to some technical glitchThe customer will receive her check $in next business days.Thanks & Regards

Customer will confirm us on a later date as whether she intends for a refund or order fulfilment, Dated: 3/17/*** Confirmed today that her treasurer asked us to issue a refund

I agreed that the complaint would be resolved if I got the refund I asked for and that the company said it would provide. It has been over a month since they were contacted by the Revdex.com, and I have yet to receive my refund. I just want my money back.Thank you for your response
*** ***

Dear Revdex.com,We understand the customer's concernWe were facing some issues with the inventory and that is why we were unable to deliver the orderWe will be shipping the order soon, the UPS Package Tracking #: *** for the customer.Thanks & Regards*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The problem is that the delivery was not complete (they sent one photo album and I ordered and paid for two)I have been trying to get my second album and can not get any response from the companyI have tried emailing them and calling them, but got no responseThat is why I contacted you and now they still have not responded to the specific problem and therefore I rejected this response.
Regards,
*** ***

Revdex.com:
I hope that Archival Album and photo pages will respond as they have statedThey told me on May 5, June 24, July and Aug.5, that they would send me a check or money order that was never sent
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com,
We are aware of the situationThe refund has been processed.
sans-serif;">CM #*** is the number for referenceThanks & Regards

Dear Revdex.com<
Please see attached invoice for customer *** ***He received hi order in two partsIn the invoice attached are the two UPS tracking numbers that show he received his orders on
3-17-
*** ***
Customer Service
Archival Photo Pages

Dear Sir,
We apologize for the delays in your order processingWe have now purchased the factory that produces our products and I have resubmitted *** order for shipment We are making the pages as I write this so they should ship
quicklySincerely,
***

*** ***
Dear *** ***
We apologize for the delays in your order processingduring the purchasing and setting up of the new factory things ran slower than any of us expected We are, however, on top the it now and your order will ship promptly We have your
albums in stock and are making your pages even as I am send this reply to you Our new phones are also up and running so you should no longer have issues with contacting us via phoneSincerely,
*** ***

Dear Revdex.com,While it is always disappointing to receive communication through your portal versus direct phone or email contact, we have elected to refund the entire purchase of $91.85. She has yet to receive the second package but would hope she would call us at *** to return the product. Regards,Customer Service

Customer haven't receive the refund yet, we have processed it

Hello,
I received a
call from, I assume, the new owners of this company regarding a complaint I made about not receiving order #*** on 4/12/14. I honestly don't remember if I was ever reimbursed, but definitely never received the productThey asked if I would contact you to let you know this so that it isn't held against themSo, that is the reason for this emailThanks,
*** ***

*** ***
Dear *** ***We apologize for the delays in your order processingduring the purchasing and setting up of the new factory things ran slower than any of us expected We are, however, on top the it now and your order will ship promptly We have your albums in stock and
are making your pages even as I am send this reply to you Our new phones are also up and running so you should no longer have issues with contacting us via phone.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cancelled my order on March 24, while visiting with *** First, I was promised that my credit card would be refunded On April 14, I was told I could no longer receive a refund, but would be sent a check for $ I DO NOT want the photo pages any longer I want my refund, and I told them that I have attached the cancellation confirmation email from ***
Regards,
*** ***

Dear Revdex.com,
We acknowledge the issueWe are going to refund the customer in full as we failed to deliver the productsThe credit memo# is ***The reversal may take a while as there is a limitation of refunds made per day through our merchant
accountThank you
*** ***
Archivalmuseumsupplies
Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear
***
I
am so sorry for the delays again and the lack of communication We have
purchased the factory and it has delayed order delivery during the
transition. We now have our raw materials in house and are making
products and shipping orders, including long overdue orders.
I will make sure your order is resent to the factory for immediate processing
and again I am sorry your order got caught up in what we thought would be a
smooth transition. Needless to say it has not been, but is fixed now and
finally running smoothly
Sincerely,
***
Customer Service

Dear Revdex.com, We Understand the customer's concern and we are going to ship the order soon and we apologize you and the customer for the inconvenience