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Archival Albums & Photo Pages

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Reviews Archival Albums & Photo Pages

Archival Albums & Photo Pages Reviews (489)

I was told my an email through Revdex.com that Archival Photos would send me a money order for $102.92. I have not received that money order yet.

Dear Revdex.com,
My team has reviewed the order and the issue at hand.  We will be refunding both charges as we cannot ship for another 10 days.  Once we ship and the customer gets his product, , we will call the customer and confirm and accept payment at that point in time....

 We also added one free album due to the delayed shipment.  We will also call the customer to relay the action plan.
Regards,
[redacted]

Dear Sir,We apologize for the delays in your order processing.... We have now purchased the factory that produces our products and I have resubmitted [redacted] order for shipment.  We are making the pages as I write this so they should ship quickly.Sincerely,[redacted]

Dear Revdex.com,
We sincerely apologise for the inconvenience. The payment issue occurred due to a technical glitch in our payment system. We have our technicians working on it and will have this sorted shortly. We will surely refund the excess charge ASAP.
Thank you

Dear Revdex.com,
We do apologize for the delay in the shipment of this order. We recently  had to rectify a large inventory issue to prevent these back orders from...

happening again, This customer's order will be leaving our warehouse by 5:00 PM pacific time. UPS Package 1 Tracking #: [redacted] will confirm this. Again we do apologize to the customer for the delay in receiving this order.
[redacted]
Customer Service
Archival Photo Pages
1-877-814-2554

Dear Revdex.com,
We sincerely apologise for the inconvenience. The payment issue occurred due to a technical glitch in our payment system. We have our technicians working on
it and will have this sorted shortly. We will surely refund the excess charge ASAP.
Thank you

[redacted]      I do not believe I have had a statement from the company that the complaint...

has been closed.  I have only received 50 sheets of page protectors thatI assume was from them.  I sent you the addresses that were on the package and they were in tiny letters.   I am discouraged with the whole thing and may as well forget it.  But thank you for your efforts. [redacted]Co-president Enosburgh Historical Society

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
This is to inform you that the missing items from my January order were delivered today, June 30, 2014.  I had given up as there had been no way to track this order.  Thank you for your assistance.  Persistence pays off! 
[redacted]

Revdex.com,
We do apologize for the delay in this shipment. UPS Package 1 Tracking #: [redacted] will confirm that this order has gone out today to the customer. Again we go apologize for this...

delay.
Customer Service
Archival Photo Pages

Dear Revdex.com,
 
A refund check has been sent for $122.17 (check #[redacted]).  The order has partially shipped this week and the remainder will ship within two weeks for free.
 
[redacted]
Customer Service

To whom it may concern:The photo pages company replied to you that they would send me the rest of my order. As of today July 30, 2015, they have made no attempt to do this. I am still unsatisfied with this company. Thanks for your consideration. Sincerely,[redacted]

Hi,I was given this email address to send a note regarding a case I had opened roughly a year and a half ago. Case #[redacted] as provided by the company I filed a case against. The company was Archival Albums & Photo pages in San Diego, CA. The matter has finally been resolved and the products I ordered have finally been sent.[redacted]
[redacted]
[redacted]
[redacted]

Dear
[redacted]
I
am so sorry for the delays again and the lack of communication....

 We have
purchased the factory and it has delayed order delivery during the
transition.  We now have our raw materials in house and are making
products and shipping orders, including long overdue orders. 
I will make sure your order is resent to the factory for immediate processing
and again I am sorry your order got caught up in what we thought would be a
smooth transition.  Needless to say it has not been, but is fixed now and
finally running smoothly.
Sincerely,
[redacted]
Customer Service

Dear [redacted],Sorry for the mix up with your order.  We have re-issued the sales order to our factory and your order will ship within 30 days.Customer Service

This complaint has most definitely NOT been resolved. The promised refund to my account was never given. Instead of a refund, the business sent through another charge to my credit card account (completely fraudulent). Since then, they have charged my account again in the amount of $196.91 under a different name (CINCH), and then today they have charged it again under a third name (Pieces in Places). All four of these charges carry the same numeric identifier, so I know they are coming from the same person. I have subsequently been forced to close my credit card account and a new card with a new number will be issued to me. This person responsible for this is a blight on the community of San Diego County, he should be prosecuted for credit card fraud, and sent to prison for whatever time the law allows. Please follow up with this and let me know what is being done to get this person off the list of DBA in the San Diego County area. Thank you, [redacted]

On July 23, 2014, consumer/complainant ordered from Archival Albums & Photo Pages, 2498 Roll Drive, San Diego, CA 92154, several photo transparency pages. Check ($65.85) was posted July 31, 2014. Said order, now 63 days, NEVER has been received.  Six phone calls and several verbal notices...

were recorded on their telephone leave-message system. Never could we talk to a service representative. Further, a written message on their WEB clearly demanded of them to ship that item ASAP.  No "delay or back-order" has not been received. Optional methods to either cancel, money back, or receive a response are restricted because the company offers NO recourse to consumers.  Archival Albums & Photo Pages has our money, consumer has no ordered item.

Customer will confirm us on a later date as whether she intends for a refund or order fulfilment, Dated: 3/17/2016 [redacted] Confirmed today that her...

treasurer asked us to issue a refund

[redacted]
 
     I do not believe I have had a statement from the company that the complaint has been closed.  I have only received 50 sheets of page protectors thatI assume was from them.  I sent you the addresses that were on the package and they were in tiny letters.   I am discouraged with the whole thing and may as well forget it.  But thank you for your efforts.
 
[redacted]
Co-president Enosburgh Historical Society

Revdex.com:
[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The business sent a message asking me to send a check for the total amount when they already have my credit card info. I tried to call them yesterday and only reached a voicemail as has happened in the past. No response so far.

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Description: Photo Imaging Service

Address: 2498 Roll Dr #1618, San Diego, California, United States, 92154-7279

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