Archival Albums & Photo Pages

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

As per [redacted] request of 9/22/15, we have cancelled her order and issued a refund Her money order will arrive within two weeksSincerely, [redacted] ***

Dear Revdex.com, We have already processed the refund and we are struggling hard to clear all the refund requestsAs you would know that the terminal that we have from where we make the refund has a limitations to making refunds hence the delayOne of our customer service executive will get in touch with [redacted] and resolve the issueThank you [redacted] Archival Museum Supplies

Revdex.com, We do apologize to customer [redacted] A [redacted] for the delay in her orderWe recently had to rectify and issue in producing some of our specialty items, the vinyl pages the customer ordered being one of themUPS Package Tracking #: [redacted] will confirm the shipment to the customer We have added an extra set of pages and an album of a courtesy and again we do apologize about the delay in this order [redacted] Customer Service 1-877-814-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9982581, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

My complaint is ID [redacted] In rejecting the offer by Archival-Closeout Connections; I have rec'd a credit on my charge card for $on my next statementBefore calling my Mastercard at [redacted] I called Archival times this a.mand The phone service was temporarily unavailableTheir promise to ship my order is dubious, considering the 3-times they said it had been sentTheir employee was [redacted] She also assured me the order would not be chgduntil shipped and yet the $was chgdto my acctMay 4; one day after placing the orderRevdex.com and Ms***, thank you for your assistance [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] P.S. As a matter of fact, some young lady called me on 4/21/16 from the Archival Supplies to say that the order was being assembled and would be shipped in the near future -- much the same response which the BBB received from the business.

Revdex.com: Thank you for attempting to achieve a resolution to my complaint On 3-1-I talked to [redacted] at Archival Photo Pages and he stated that they shipped my order, but he could not give me a tracking number for the shipment nor has a tracking number been emailed to me He asked that I wait one week for my order to arrive So I will have to wait until next week to see if I receive my order [redacted] also gave me the names of [redacted] and [redacted] to contact regarding this issue I have reviewed the response made by the business in reference to complaint ID [redacted] and will have to wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved As of this afternoon of May 14th, I have not received the order Regards, [redacted]

Dear Revdex.com, Please refer to attached invoice and copy of UPS labelThis order is going to UPS today 5-8-by 5:PM Pacific timeYou can confirm this with the attached UPS tracking number UPS Package Tracking #: [redacted] If you have any other questions or concerns please call us at 1-877-814- *** [redacted] Customer Service Archival Photo Pages 1-877-814-

Dear Revdex.com, Please see the attached invoicesThe invoice from 1/21/containing tracking number UPS Package Tracking #: [redacted] , the customer received on 2/3/The remaining items are in the attached invoice from 4/23/This invoice contains tracking number UPS Package Tracking #: [redacted] This second package will go out the beginning of the week of 5/5/ [redacted] Customer Service

Dear Revdex.com, We do apologize for the delay in shipping this order to customer [redacted] SeilerUPS Package Tracking #: [redacted] will confirm the shipment of this order to the customerWe have added an extra album and pages to this order as a courtesyAgain we do apologize [redacted] Customer Service ###-###-####

Hello Revdex.com,We are aware of the situation, as of now we are running short of raw materials in one of the itemsWe are processing the order and we will make sure that the border goes out ASAPOnce the order is shipped we will let the customer know the tracking detailsRegards [redacted] ***Archival Museum SuppliesCustomer Support

Dear Revdex.com, We do sincerely apologize about this longer than delay in the customer receiving this orderWe recently made some changes within our company to prevent these back orders and delays in order shipments from happening againWe will be working on getting this order out in full by the end of this weekWe will have another update on the shipment date tomorrow 5-29-or Friday 5-3-Again we do apologize and will update this week [redacted] Customer Service Archival Photo Pages

Hello, We deeply apologize for the delay that had happened. However, we are pleased to let you know that the order is ready and will be shipped in the next 24 hours. Kindly allow 8 business days for the shipment to get... delivered. The sole reason for the delay was shortage of raw materials. We do assure that this kind of delays will not be repeated as it was totally unprecedented. Thank you, Archival Photopages

Dear [redacted] , Sorry for the mix up with your order We have re-issued the sales order to our factory and your order will ship within daysCustomer Service

I have finally received the merchandise I ordered from Archival Photo Thank you very much for your help You may now close the case Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint... resolved. Dear Ms. [redacted] , In October of 2014, I filed a complaint with the RevDex.com of San Diego, Orange County, CA against a company called Archival Photo Pages because it could not fill my order for photo pages in a timely manner. Please reference Case # [redacted] . After a year passed, I was contacted by this company to inform me that the photo page order would finally be filled. Soon after being contacted, I received the photo pages in November or December of 2015. The reason I am contacting you today is that a representative of Archival Photo Pages, [redacted] – phone # [redacted] , called yesterday (4/21/16) and asked if I would please contact the BBB of San Diego, Orange County, CA for the purpose of closing Case # [redacted] . Since I did receive the photo page order, I am contacting you to request that you close this case file. Please confirm closure of Case # [redacted] by sending an email to me at [redacted] and copying [redacted] at [redacted] . Thank you. Sincerely, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] (daughter) replying to email

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The response that Mr [redacted] gave is not the question I did receive my order in two parts However after receiving those two packages two of the binders within that order had fallen apart due to poor quality "When I notified the company in questionthey indicated they would send replacements for those two binders When I called them on 4/18/to find out when I would receive them, I was told the two replacements had shipped on 4/8/ This now is 5/4/and I have not received them Please keep in mind this original order was placed last year and I have two binders I can't use and the two replacements have not arrived Their customer service leaves something to be desired, as their promises on the original order as far as date shipped were inaccurate Before retirement I was Supervisor of Shipping and receiving with the company I worked for I know if a package is shipped from California to Florida via UPS it takes business days to complete If the replacement shipped on 4/as they stated, it should have arrived on 4/ I do not yet have them