Archival Albums & Photo Pages

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have not received any word from the  business, that my complaint was with, not an email or a phone call. And I have not received my order either,so this complaint is not resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
Regards,
[redacted]
To the Revdex.com:I only half accept the resolution as it has been since March 11 that I first spoke with someone who contacted me and said they were processing the refund. I received a voice mail message on March 11 stating they wanted to resolve the issue. I called them back, they took the information and said it would take about 10 business days. Then on March 16 I received an email from Archival Museum Supply saying they left me a voice mail and to  connect with them to resolve the issue. On March 18 I returned the call and spoke to "[redacted]" who said he was in charge of handling the cases,informed him I had talked to someone prior, he took the information again and said it would be coming in 10 business days That's what I was told before!. On March 28 I received a phone call from them again (phone # [redacted] like the other calls - ) - this time from "[redacted]" asking me if I received the refund check yet. I informed him I had not and reminded him of when I first was contacted. They want me to call them when I receive it and then to contact you to let you know it has been resolved. All these calls from them still have not resolved the issue and I wonder if I am getting the runaround again from this company. Thank you for your time regarding this matter.[redacted]

To whom it may concern:
The photo pages company replied to you that they would send me the rest of my order. As of today July 30, 2015, they have made no attempt to do this. I am still unsatisfied with this company.
 
Thanks for your consideration.
 
Sincerely,
[redacted]

Revdex.com,
We do apologize to customer [redacted] A. [redacted] for the delay in her order. We recently had to rectify and issue in producing some of our specialty items, the vinyl pages the customer ordered being one...

of them. UPS Package 1 Tracking #: [redacted] will confirm the shipment to the customer.
We have added an extra set of pages and an album of a courtesy and again we do apologize about the delay in this order.
[redacted]
Customer Service
1-877-814-2554

Revdex.com:As  of today, 4/28/14 we have not had any contact from this company or a check as...

promised.
 
Regards,
[redacted]

In September 2014 I filed a complaint about Archival Photo Pages, complaint no. [redacted].  I have received the merchandise, it is satisfactory and I would like to remove the...

complaint as it was resolved.

Revdex.com:
Thank you so much for your follow-up on this matter.  I did finally cancel the order I had with this company, but appreciate your efforts to alert other potential consumers.  I...

don't want others to have to spend as much time on this as I have.
Regards,
[redacted]

Dear Revdex.com,This is true that the label was created 04/18/2016, but due to some internal issues we were unable to ship the order, But we are going to start shipping from 05/27/2016.Thanks & Regards[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I went to the UPS.com site and keyed in the tracking number which was created on April 18, 2016 and has never been picked up, once again it is only a stall tactic that I have dealt with since January 3, 2016 and I am finished with them.  I want my money refunded because they have failed to hold up any of their promises.  Don't you think that if I was told it was shipped in January, February, March or April for that matter; I would have received it by now?  I didn't because it was NEVER shipped and I really believe I will never see my refund because of all the broken promises prior.  I DO NOT BELIEVE ANYTHING THEY SAY!!!!!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Dear Ms. [redacted],
In October of 2014, I filed a complaint with the Revdex.com of San Diego, Orange County, CA against a company called Archival Photo Pages because it could not fill my order for photo pages in a timely manner. Please reference Case # [redacted].  After a year passed, I was contacted by this company to inform me that the photo page order would finally be filled.  Soon after being contacted, I received the photo pages in November or December of 2015.
The reason I am contacting you today is that a representative of Archival Photo Pages, [redacted] – phone # [redacted], called yesterday (4/21/16) and asked if I would please contact the Revdex.com of San Diego, Orange County, CA for the purpose of closing Case # [redacted].  Since I did receive the photo page order, I am contacting you to request that you close this case file.
Please confirm closure of Case # [redacted] by sending an email to me at [redacted] and copying [redacted] at [redacted].
Thank you.
Sincerely,
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] P.S. As a matter of fact, some young lady called me on 4/21/16 from the Archival Supplies to say that the order was being assembled and would be shipped in the near future -- much the same response which the Revdex.com received from the business.

Dear Revdex.com,We communicated to the customer that we shipped the product in two packages.  Below are the tracking numbers:FedEx Package 1 Tracking #: [redacted]FedEx Package 1 Tracking #: [redacted]Please let us know if you have questions or comments.Customer Service[redacted]

Dear Revdex.com,
 
When we go to track the package it shows the product was delivered on February 24th.  If we mixed up the delivery we would gladly re-ship an extra album to her friend at no charge.
 
UPS Tracking...

# [redacted]
 
[redacted]

Just a note of thanks for taking care of my problem which started last October. Today I received two photo albums plus some pages for them, which I hadn't requested. I appreciate that you took on my case which didn't involve a lot of money nor was I a California resident. I've always admired the...

Revdex.com, and you folks proved my faith wasn't wasted.My sincere thanks for your time and effort. I will acknowledge with the company that I received my order.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
P.S. As a matter of fact, some young lady called me on 4/21/16 from the Archival Supplies to say that the order was being assembled and would be shipped in the near future -- much the same response which the Revdex.com received from the business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Said they would ship out shortly on the 10th of August. Three weeks now and still no order. Some business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They said that they
will send out the pages ordered. Will wait and see if this happens.  I am still discussed with this company. If and when we do receive the order ,they may never get business from us again if this is the way they run a company.
Regards,
[redacted]

On 8/7/15 the order was reissued with delivery promised to be shipped in 30 days. I have not yet received my photo albums.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have not received any word from the  business, that my complaint was with, not an email or a phone call. And I have not received my order either,so this complaint is not resolved.