ArtNaturals Reviews (%countItem)
ArtNaturals Rating
Address: 16325 S Avalon Blvd, Gardena, California, United States, 90248-2909
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Have not received all of my order, want refund, try calling no answer try email no response
Order #*** Order date April 9,2020. Received order on April 17,2020 missing 1gallon hand sanitizer paid $59.99 try to call on get answering message try emailing no response. Want refund
Want refund $59.99 plus tax
Hello ***,
Please receive our most sincere apologies for the incomplete order you received, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the refund for $65.69 has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
Again, we really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
Just wish they would have respond in a timely manner
The product advertised on their website is not what I received. Ingredients are not the same and questionable on effectiveness and safety of use.
The products as advertised on their website is not what I received. Purchase date 4-14-20, order number ***. Product was delivered, one bottle leaked. Product has a horrible smell, quite different from what I receive in past. I'm comparison of the bottles , ingredients are different. I question the safety of this product for use due to odor and manufactured not in US but in China. I purchased this product with the understanding this was made in the US.
The company is not taking calls, I emailed with no response, I reached out and they claim it's the same product. I am not comfortable with the use of this and want a refund.
I would rather get a replacement with the product as advertised. If not, then I want a refund.
Hi ***,
Please receive our most sincere apologies for the damaged package you received, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay on our response is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that we have created a replacement order and the same has been escalated in order to be prioritized, we have also processed a full refund that should be reflected on your bank statement on the next 3 to 5 days, hoping that this can compensate the inconvenience this might have caused you.
Please let us if you need anything else.
(The consumer indicated he/she ACCEPTED the response from the business.)
I'll accept a replacement delivery however, I will expect the order I see on the website. An order that is made in the USA and NOT China. If I do not receive what is advertised on the website then I will file another report and expect a refund.
Purchased hand sanitizer for $59.99 we've waited weeks with no delivery date. No response from Art Naturals by email or phone multiple attempts.
Attached are documents with dates, cost, and order numbers. We've made multiple attempts by phone and email to ensure our purchase, delivery and or to cancel and no one responds. Just an old voicemail.
Order number
We think this is not a business and someone stole our $60. No communication and no shipping info leads us to believe so. At this point we will take a refund or a delivery date. Preferred refund.
Hello, we really apologize for the inconvinniences with our hand sanitizer.
We want to informed you the refund for order *** was succesfully done, to solve this issues with the product.
Also we want to advised you the product is been deliver on May 12, 2020.
We wish you and our customer to be safe.
Best Regards.
I placed my order for a gallon of hand sanitizer, since on their website it is in stock, and I haven't got my order.
I placed the order on April 15 and they sent me the tracking number for UPS on the same day. Order Number ***. UPS Tracking: ***. I paid through PayPal in the amount of $59.99.
E-Mails:
Good Afternoon,
5 days ago Tue, Apr 21, 2020, 1:55 PM
I just check the tracking number and I don't see that the item has been shipped yet. I don't know it is lost or stolen.
Here is the tracking number.
UPS: ***
Regards,
***
2 days ago Fri, Apr 24, 2020, 3:11 PM
Hello ***.*** ,
Our apologies for the long wait your order has never arrived.
We have reshipped your order.
Please accept our apologies and thanks for your patience and understanding.
We hope you will enjoy your ArtNaturals products and find good use for it.
Please be extra safe and let us know if we can be of any further assistance.
We wish you and your loved ones the best in these trying times.
Best Regards
Art Naturals
Show quoted text
2 days ago Fri, Apr 24, 2020, 3:41 PM
Can I get the new tracking number? If you re-shipped it I would like the tracking number for re-shipped item.
Regards,
***
Show quoted text
I want a refund.
Hello, we really apologize for the inconvinniences with our hand sanitizer.
We want to informed you the refund for order *** was succesfully done, to solve this issues with the product.
Product shows deliver on May 8, 2020 by UPS website
We wish you and our customer to be safe.
Best Regards.
(The consumer indicated he/she ACCEPTED the response from the business.)
Per e-mail they will offer me a refund since the product was not as advertised.
I ordered hand sanitizer from their website, and have never received it. They can't be contacted by phone and won't respond to multiple e-mails.
I placed an order with Art Naturals on 4/11/2020 for two 1 gallon containers of hand sanitizer. The order number is ***. On 4/13/2020 I received notification the items had shipped, the e-mail gave the UPS tracking number ***. The items have never been received and do not appear to have ever actually been shipped, they are just listed as "Ready for UPS" when tracking. I have tried to contact the company to resolve this. Attempts to call them at their listed number (1-***) are futile - it goes only to a recording and does not provide the ability to speak to someone. I have attempted to e-mail them at their given address (***) multiple times and have received no response.
Since it appears I will not receive the items I ordered I would like a refund.
Hello, we really apologize for the inconvinniences with our hand sanitizer.
We want to informed you the refund for order *** was succesfully done, to solve this issues with the product.
We wish you and our customer to be safe.
Best Regards.
(The consumer indicated he/she ACCEPTED the response from the business.)
I cannot get a refund for for this order.
I ordered a hand sanitizer and got a product which is not what regular hand sanitizer is like. It is sticky and you can't keep it on without washing it off. The product is not at all as it was advertised. Bottles are leaking. They don't take phone calls and don't answer emails. I have tried but it is impossible to return this product. I filed a complain with PayPal and after this they offered to refund me only 30% of the original cost. I have refused and am still waiting for a full refund. After I read reviews of the business, I saw that everyone had the same experience as me. This company is fraudulent and is not selling what they are advertising.
I would like to receive a full refund which is $77.96.
Hello, we really apologize for the inconvinniences with our hand sanitizer.
We want to informed you the refund for order *** was succesfully done, to solve this issues with the product.
We wish you and our customer to be safe.
Best Regards.
Charged my card, never sent order.
Placed my order April 15th. Never received my order because they never shipped it despite Their email indicating the products shipped via UPS. UPS never received my order for shipping.My card was charged $179.97. After contacting company sever times via email and phone, I never received a response. This is a Deceptive company that appears to take people's money and never sends product. Immediate REFUND please
Full refund of my order. $180.00
Hello ***,
We are very sorry to hear that you have not received your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
Again, we really apologize for any inconvenience this may have caused.
Never received purchased product and seller does not respond.
I have place order on 4/14/20 with confirmation # XXXXXXXXXX. I have not received my order yet. It supposed to be shipped in 48 hours. I tried to contact seller via email and phone but there is no response from seller.
I would like to cancel and receive full refund.
Contact Name and Title: ***, CS Manager
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***
Hello ***,
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
I also took at look at your order and according to UPS tracking number ***, the product was delivered on 05/06/2020.
We hope you enjoy the product and again, we really apologize for any inconvenience this may have caused.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not received hand sanitizer when I needed and had to buy it from other sources. I tried so many times to cancel my order, but merchant was not accessible in any form. I tried to cancel so many times but merchant could not be found.
Hello ***.
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your account to see if the money is reflect it, and let us know for further assistance.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
(The consumer indicated he/she DID NOT accept the response from the business.)
Merchant claimed that they refunded back to me, but I have not received it.
I purchased unscented hand sanitizer from this merchant. The product that I purchased is not what I received.
I placed an order for 6 bottles of hand sanitizer on April 16, 2020. I received the hand sanitizer approximately one week later. I am pleased with the shipping, but I am disappointed with the product. Three of the hand sanitizer bottles were missing portions of the push caps. In addition, the hand sanitizer is not unscented. The company advertises their hand sanitizer as being unscented. However, the six bottles of sanitizer that I received smell heavily of tea tree oil. The tea tree oil smell is really strong and unsettling. Due to allergies, I am unable to use this product. I paid $54.98 for hand sanitizer that is being falsely advertised as unscented. I feel as if I have been swindled out of my money.
I would like an apology and a refund for my purchase. I will happily return the hand sanitizer because I can not use it.
Hello, we really apologize for the inconvinniences with our hand sanitizer.
We want to informed you the refund for order *** was succesfully done, to solve this issues with the product.
We wish you and our customer to be safe.
Best Regards.
(The consumer indicated he/she ACCEPTED the response from the business.)
I have recieved a refund from the company. The issue has been resolved in a satisfactory manner.
Bought and item and never received it. Company won't respond to me for refund.
On April 12 I paid 52 dollars for a bottle of hand sanitizer. The company guaranteed it would be shipped in 24 hours. They made a shipping label but they never shipped the item!!!! I have contacted the company numerous times via Facebook messenger and via email. Their phone number does not work. I contacted PayPal and reported them as well. I still have no product or refund.
I want my money back. They are a fraudulent company and have taken my money and refused to send product or refund me my money.
Hello, we really apologize for the inconvinniences with our hand sanitizer.
We want to informed you the refund for order *** was succesfully done, even do the order shows as deliver on May 7, 2020 to solve this issues with the product.
We wish you and our customer to be safe.
Best Regards.
ORDER NUMBER : #***
ordered online. Have not shipped. The issue is they do not respond to emails to concerns.
ORDER NUMBER : #
Provide up to date information on product shipment and actually ship it. Do the honorable thing and do your job.
Hi ***,
We are very sorry to hear that you have not received your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay on our response is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that we have created a replacement order and the same has been escalated in order to be prioritized, we have also processed a full refund that should be reflected on your bank statement on the next 3 to 5 days, hoping that this can compensate the inconvenience this might have caused you.
Please let us if you need anything else.
(The consumer indicated he/she DID NOT accept the response from the business.)
Today I received a partial order. Where is the entire order? Over a month and a half that I ordered.
Not one response until last week. Not until I filed a complaint online. Now they are communicating. When they fulfill the order, I will be more than glad to amend this Revdex.com and close it out.
I understand what is going on in the world. I work for an essential business. If supply was low an back ordered, then stop advertising online, on Amazon and taking orders. What is unacceptable is the lack of communication. No active phone and no email responses until now.
once again please ship order.
Hello ***.
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your full refund was successfully done by our company, please check your account to see if the money is reflect it, by the way your order was in transit, so you´ll receive it at some point, tht is why we decide to proceed with your full refund as an apology for the delay response and the issues with our company, please let us know for further assistance.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
The hand sanitizer smells like gasoline. What is in this product? Unsealed products These products are supposed to help a person - health hazard!!!!
I ordered 6 bottles of unscented hand sanitizers and two soaps from this company online. My skin is super sensitive. Ordered from their site. When it arrived on April 24th, the two soaps were leaking. One had no seal. The other seal was leaking. Omg. The hand sanitizer bottles do not have a seal. I put a tiny drop of the sanitizer on my skin. I smelled it. It smelled like gasoline!!!! GASOLINE!!! I right away had to take two puffs of my emergency inhaler for breathing. It was terrible. I had to sit a while because I felt sick!! I threw out the products fearing what is in this product and fearing what can happen if these products are in my home. I emailed them yesterday. From other reviews, they don't answer emails. This is a fraudulent company, putting people's lives in Health danger- and making a profit off of the current pandemic situation. This company needs to be shut down immediately!! Please take action immediately. Please call me if you have any questions. Thank you
The business should be shut down because they are putting lives at risk. It's criminal what they are doing!!!I would also like a full refund.
Hello ***,
We are very sorry to hear that you received a damaged package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
Please also be advised that even though it says scent-free, the product is made with Aloe Vera gel, Jojoba oil and alcohol, therefore, in some degree there will still be some scent in the product.
Again, we really apologize for any inconvenience this may have caused.
(The consumer indicated he/she DID NOT accept the response from the business.)
Let me be clear!! I know items come late due to the virus. That's not the issue. Your product is a health hazard. The minute I put a drop on my hand and smelled it, I had to sit and take two puffs of my emergency inhaler It smelled like GASOLINE. I should have read the reviews prior to purchasing. They all say the same things- gasoline smell- not sealed etc etc. This pandemic is opening the doors to many unsafe products. I did not hear back from you. You only responded because I wrote to the Revdex.com. I'm grateful for them. Clean up your act!!!! We don't need more health hazards.
Hello ***
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your account to see if the money is reflect it, and let us know for further assistance.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family, our products always have the best standards at the time that we made them, and we really understand that our poduct wasn´t fill your expectations.
Again we´re really sorry that our company shows some issues to you and your family.
Please be extra safe.
Best regards
I paid for a gallon of hand sanitizer. They have not shipped it, nor will they answer email or phone inquiries.
I purchased a gallon of hand sanitizer on April 5 for $59.99. They charged me for it via PayPal. The PayPal receipt has an email of *** but says the payment went to "Virgin Scent Inc." which likely means they have some shell company set up.
The order confirmation said that all US orders would ship within 48 hours of purchase. Well that certainly did not happen. I did not receive another notification until April 13, an email telling me that my item had shipped. No, it had not shipped. They had just created a label, had not even given it to the USPS. As of today, 4/25, they still have not even given it to the USPS. Tracking number is: ***.
With COVID-19, I expected delays but when I had not received the package by 4/20 I started emailing them. I have emailed them every day, with no response. I tried to call their customer service number at ***, but they have a recorded message saying they are not accepting phone calls. So basically, their customers have no way to get a hold of them.
I am starting to wonder if this company is nothing but a giant scam. I placed an order through Amazon for a different item that never came and lo and behold it had the same shipping address in Gardena, CA, but was a completely different company name. I question whether they even have the product that they are selling.
I want them to ship me my hand sanitizer.
Hello, We really apologize for the inconvinniences with our product
We want to informed you the refund for order *** was succesfully done, to solve this issues with the product.
We wish you and our customer to be safe.
Best Regards.
(The consumer indicated he/she DID NOT accept the response from the business.)
They notified me on April 27, 2020 that they were processing a refund to PayPal. They said it would take 7-10 business days, which is ridiculous because PayPal refunds are processed real-time. It is now 11 days later and I still do not have my refund.
Though I appreciate that they said again on 5/11 that they processed my refund, I have yet to see it. Until I do, I do not accept their response.
Hello ***.
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your account to see if the money is reflect it, and let us know for further assistance.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
Best regards
PayPal reviewed the case and found that I was correct. The vendor never issued my refund, despite telling me they would multiple times, so PayPal refunded my money.
Please close this case but I would like it noted that the only reason the case is closed is due to the integrity of PayPal. This company did nothing to rectify the issue and kept lying about refunding my money.
they sent out a tracking number to charge you for the product and never actually shipped it
Order Number: ***. Order Date: 4/13.
The website says all orders shipped within 48 hours. That is the only reason why I placed an order from them. They sent you a tracking number so that they can charge you and keep your money but never actually shipped the item to UPS (the carrier). I have confirmed that this is what they do with other of their customers on Amazon. I have contacted them 2 times through email but I have not heard back at all.
I need my money back. Even if they are going to send it to me or not, I will need my money back.
I need a refund
Hello ***,
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
I also took at look at your order and according to UPS tracking number ***, the product is scheduled to be delivered on 05/11/2020.
We hope you enjoy the product and again, we really apologize for any inconvenience this may have caused.
After purchase, AN provided a tracking # to a package that does not exist.
I ordered 1 bottle shampoo and 1 bottle conditioner - On march 25th through walmart.com. I had to contact the company through the third party seller - just to get my purchase shipped out, or so I thought. ArtNaturals (Virgin Scent INC out of Gardena CA) provided me with a DHL tracking number - to a package that does not exist. I have tried numerous times to contact them through the third party retailer, email, phone and Facebook. I am either met with silence or chat-bot replies. They have done this same thing to hundreds of people so far. They are blaming the covid crisis but many people never receive anything they ordered -ever- and no one has received a refund from the company of the money they've paid either.
I have not received any human contact from the company, no product that I paid for and no refund.
I either want the products I paid for or a refund.
Hello, we recieved the complain agaisnt an order place on Walmart website, FOR ORDER ***, we will issue the refund for the order that she never recived,
We apologize for any inconvinniences caused to her.
Reards
My order was placed with ease on a product that is hard to find. They provided good communication and the order arrived in a good reasonable time. Within 1 week is pretty good from west coast to east coast.
Hi Eilleen.
We´re really happy to see that your order was delivered, and that we fill your expectations.
we are really happy to make bussiness with you and we wish the best to you and your best ones.
Be extra safe.
Best regards
I have not received the hand sanitizer I ordered.This company does not answer phone call complaints or emails or give shipping updates.
On Monday April 13, 2020 I ordered 1 gal. bottle hand sanitizer for $59.99 paid by credit card.This is the order #***.The art naturals site says product available and ready to ship.My tracking #*** shows shipment ready, but it is not being given to UPS by them.Their site mentions nothing about any shipping delays when you place the order, but they take your money immediately.You get no response from the company when you call or email them.
I want the hand sanitizer soon or a complete refund if this is not possible.
Hello ***,
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Checking your order number I see that the refund has been already processed since May 7th and that according to UPS tracking number *** the product is scheduled to be delivered 05/11/2020.
Again, we really apologize for any inconvenience this may have caused.
(The consumer indicated he/she DID NOT accept the response from the business.)
refund has been issued. The item was canceled by vendor on April 24th. It showed up at our home, we denied it and UPS took it for return to vendor 05/11/2020. I have emailed the vendor and let them know that it had been denied at door and sent back. I also advised them not to re charge for this item. I feel this company has scammed many folks, I have read many reviews from many sources. Does not look good. Issues with this vendor seem to have been going on well prior to the COVID pandemic. Thank you.
Hello ***.
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your account to see if the money is reflect it, and let us know for further assistance.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
Best regards
Received confirmation and tracking. Still pending UPS pick up for 12 days. Will not answer email or phone. They already took out money for payment.
I placed an order the beginning of April. A couple days after that I received the confirmation and they took the money out of my account. On the 11th I received a tracking number. According to the tracking it had been pending UPS pick up for the past 13 days. Emailed multiple times and called. They are not answering their phone. I know shipping is delayed right now but it had been pending UPS pick up for almost 2 weeks. If they don't have the product I'd like to know or at least get my money back.
Either shipment of product or a refund of the full amount paid since I won't be getting the product.
Hello ***,
We are very sorry to hear that you have not received your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
Again, we really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
Refunded $ which is what I wanted. Thank you.
Ordered 04/13 not yet shipped.
I have ordered a Gallon of Hand sanitizer April 13 and I received an email with the tracking number but until today it wasn't shipped and I need it ASAP. They doesn't answer my emails, calls, nothing. No customer service.
I need it delivered ASAP.
Hello *** ,
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that according to UPS tracking number ***, the product was delivered on 05/06/2020, however, we have processed a full refund for order *** and it should be reflected in your bank statement in the next 3 to 5 days.
We hope that this can compensate the inconvenience this might have caused you.
Again, we really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
It was delivered on 05/06/2020. I appreciate it. Thanks!
Two orders purchased never shipped
No response from customer service
Hi,
I purchased two gallons of hand sanitizer from the company, in two separate orders. The company advertisers the sanitizer will be shipped within 48. However when you track the orders through ups, only a label was created. The first order was in the beginning of April and the second was about a week later, when I thought maybe the first was lost. My husband is an essential worker and I really was hoping to get some. I tried emailing art artnaturals with no response. I tried to go online and "chat" with them and that service was shut down. I called the number and they basically had a voicemail saying they weren't accepting calls, couldn't even leave a message. I then tried to contact via Facebook messenger and got an auto bot that just asked my for my name and order number and nothing was resolved. I would really like the sanitizer, but since it seems unlikely I will receive it, I would like a refund for each purchase.
I would really like the two gallons of sanitizer I ordered but if they don't actually have it and aren't going to send it, I would like a refund for both orders. Order *** Order
Hello ***,
We are very sorry to hear that you have not received on of your packages, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that we have refunded the full amount for both orders and the refunds should be reflected in your bank statement in the next 3 to 5 days.
I investigated more on both orders and according to the UPS tracking numbers below, here is the status for each one
***
Again, we really apologize for any inconvenience this may have caused.