ArtNaturals

Purchased a gallon of hand sanitizer, never received it. Emailed 5 times, no response. Not taking calls at this time, automated message.
Purchased a gallon of hand sanitizer for 59.99. Debit card purchase cleared on April 10.Product supposedly shipped 4/13/2020. Never received product. Can't call Artnaturals, when I call I get an automated message that says they are not taking calls at this time. I've sent 5 emails and no response. I work at a small credit union and we are required to have hand sanitizer available at this time. If I click the link for tracking info for UPS it says label created but they never received the product for shipment. Order number is ***. See attached email I received with the tracking number and order number.

I placed an order on March 12, 2020, I never received items. There is no voicemail to leave a message. Emails are returned undeliverable.
I placed an order on March 12, 2020. I never received the product. I called several times over the past few weeks and have never been able to speak to anyone. No one has ever answered the phone. I have emailed them several times and the emails are being returned undelivered.

My order was confirmed by email. Received email of shipping & label printed. Called 2 times--recording only. No response to 3 emails. Was I charged?
I ordered 1 gal of hand sanitizer, scent free (their code on the email order confirmation: Anhs-scfr-1gl), on Apr 15 and received an order confirmation email: order # ***. Cost 59.99 (no shipping or tax), charged to my Mastercard. On Apr 17th I received a shipping notice and tracking # *** for UPS. It estimated delivery as Monday, April 20, 2020, between 11:30 and 2:30 pm. Many times I have clicked on the "track it" button from their shipping confirmation email, and the UPS site shows only that a label was printed, and this "reference number", ***. It also has "shipped/billed on 04/15/2020". I don't know if I was billed or not. Nothing has ever changed on the UPS site. Nothing to track. I have emailed 3 times asking for information about my order and shipping (used their "shoot us an email" link at ***.) No response. I made 2 phone calls (***) and got a recording that says they are too busy to answer the phones. UPS still says nothing... I checked my UPS account and it was the same. It did say to contact the vendor if there was nothing more showing on the UPS info page. Well, we know how that goes!

Ordered unscented hand sanitizers bu received coconut scented ones instead. I sent 2 emails and tried calling to get this resolved. Can't reach anyone
Order # ***

Order date: March 16, 2020 3:03:33 PM PDT

Item: Unscented hand sanitizer - 4 pack

SKU: ***

Total: $49.24

I have been charged for items $55 (ordered a month ago), which I never received.
I have tried communicating with Art Naturals on 11 separate occasions via e-mail, over the last 2 weeks, with zero response. The company is not accepting phone calls... They have charged my credit card for items I did not receive and are not in anyway attempting to resolve the situation. If they do not have items available to sell, then I would consider this false advertising. In any case, it is only common courtesy to respond to a customer in a somewhat timely fashion. Which, they have not done.

Made an online purchase fo hand sanitizer almost 2 months ago and was charged even though I never received my order. There is 0 customer service.
I made an online purchase for hand sanitizer and a pack of cosmetic facial masks on March 11, 2020 and was charged for items I have yet to receive. I've contacted customer service numerous times and no one answers. The last update I received from the company was by email on March 20, 2020 at which time the company.issued a statement saying the following;

"If you placed an order before March 16th, your order process has started and will leave our facility by March 25th. Orders placed after that date are now pending March 31st.
As soon as your order has shipped you will receive a confirmation email with your tracking information.
Your package will ship overnight on that date and we are trying to even get them out earlier than promised".

At this time I just want a refund as I don't think this company has any intentions of fulfilling the order.

Never received entire order.
Placed order on 4/8 for 8 - 8oz bottles and 1 Gallon of hand sanitizer.
They emailed me stating it was being shipped out on 4/10.
The provided UPS tracking number was bogus. Never showed it was even picked up. I emailed multiple times and still received no update. I figure it's a lost cause at this point. Then UPS delivered 1 package on 4/20 - tracking number *** which was confusing since that wasn't the tracking number we received via email. Also, It only contained the 8 bottles.
I emailed to see if they would respond about the missing Gallon Jug we ordered. Still no answer. I just want either the product we paid for or a refund. They won't answer any phone calls due to COVID19.

I ordered my item on April 20 and it has yet to be shipped even tho you gave me a UPS tracking # and stated it was "in stock".
Order # *** - I ordered my item on April 20 and it has yet to be shipped even tho you gave me a UPS tracking # and stated it was "in stock". I have noticed other people have also not received items that they have ordered as well. If you do not have the item (hand Sanitizer Scent free 1 gallon) and do not know if an ETA please refund my money ASAP. I have email you at your [email protected] but you have yet to reply. If I don't hear anything for you today I will file a case with PayPal. This is no time to be taking advantage of people and taking their money for a product you don't have in stock.

Order never received, nor have I received a refund. No response from company.
Ordered on 4/11/2020 and my card was charged. On 4/13/2020, I received an email stating that my order had been shipped. As of 4/27/2020, UPS has not received the package. I have sent 6 emails with no response. I have tried calling with company, no answer.

charged but never recieved. No legit Phone # /don't respond to emails.
I placed an order on their website on 4-18-2020,and they immediately charged my credit card. They gave me an order number which says my order is complete, and a ups tracking which I just spoke to UPS and Artnaturals has never delivered the product for shipping. So, I was charged $47.99 on 4-18-2020, never recieved merchandise. They won't respond to my daily emails for the last week. They don't answer their phone and there are a lot of complaints about them on Revdex.com. What is the next step, so I get my money back and no one else falls for this Fraudulent company.

Ordered In stock item. Did not deliver even after 2 weeks. No response to emails at *** asking for refund. Order # ***
Order date: Apr-12-2020
Generated shipping label on next day itself to make cancellation difficult. But never shipped until now. Today is Apr-27-2020.

Requested cancellation and refund to *** and their paypal email ID. No response.

Looks like a bait and switch company.

Product never shipped, cannot get a hold of company to find out shipping information or to get a refund.
Purchased Hand Sanitizer from this company the beginning of April. Received confirmation it shipped on April 8th of 2020 but it has never left their facility. Credit card has been charged $119.98 via a State of Alaska Credit Card. I have tried multiple times to reach this company via email and phone but cannot reach anyone to find out additional tracking information or to get a refund of my money.

Ordered form artnaturals . They took money and never sent any product.
Sent multiple emails and asked to cancel order. No return email. Just want money back.

I purchased some products from artnaturals and they were supposed to have shipped the same day. Days later still nothing. Tried to contact no response
Purchased from artnaturals on 4-17-20 and the products were supposed to be shipped out on the same day. I checked the tracking number daily and nothing has ever shipped. I have tried to contact the company multiple times and on various sites. I have never gotten any response besides an automated response on Facebook messenger. I tried email, phone, Facebook, and their Instagram with no response from any. The company toke the money from my order immediately but it has never shipped or I have not been contacted by anyone from the company! I have heard of so many other customers with the same problems! If you can't ship it don't sell it! At this point I just want my money back because I have a feeling I'm not going to receive anything from them or it will not be the product I have paid for. My order number from the company is *** and my tracking number is ***. I hope by submitting this complaint others will not fall into the same trap and lose their money too!

I placed an order for hand sanitizer on April 5, 2020. It has not been shipped or received. It was to ship 48 hrs after purchase.
On April 5, 2020 I placed an order for a 1 gallon jug of scentless hand sanitizer. Order number #XXXXXXXXXX. According to the website and email I received, the item ordered was in stock and would ship within 48 hours of purchase. My pay pal account was charged accordingly. As of April 13th, I had yet to receive my item or any tracking information. I sent an email that day and on April 14, 2020 received an email from the company with a USPS tracking number. To date (April 26, 2020) I have yet to receive the ordered item and the tracking number lists the status of shipping as being in "pre shipment."

Ordered placed/paid for - 3/11/20; got email that it was shipped on 3/31. Not received despite many contact;UPS site states package never received.
On March 11, 2020., I placed and paid for Order # XXXXXXXXXX with ArtNaturals (AN - AKA Virgin Scent, Inc). I received this email:
Hey ***,
Your artnaturals order XXXXXXXXXX has successfully been placed. You'll find the details about your order below, and we'll send you a shipping confirmation email as soon as your order ships.

ORDER NUMBER
***

An email from AN, with this content, was received on March 20

Dear Customer,

We understand the stress that many of you are feeling due to the current health situation and hope that you and your loved ones remain healthy.

Due to the high demand for our Hand Sanitizer product, we are experiencing a back log in our Orders as well as our response time to customer service calls and emails.
We assure all our valued customers that our team is working around the clock to resolve each and every customer question or concern as soon as possible.
If you placed an order before March 16th, your order process has started and will leave our facility by March 25th. Orders placed after that date are now pending March 31st.
As soon as your order has shipped you will receive a confirmation email with your tracking information.
Your package will ship overnight on that date and we are trying to even get them out earlier than promised.
I apologize but I am sure you can imagine what we are going through. We apologize for any inconvenience this may have caused.

Thank you for your patience and understanding,
ArtNaturals

Now I was feeling optimistic that I would still get the package! I was concerned though, because a friend with whom I had shared the website, and who had place an order on 3/11, had received hers on 3/25.
After that time, I tried calling, but their voice message said they could no longer take messages or answer phones.
On March 30, I sent the following email

Hi there!

I know you all are crazy busy, but...

I placed my order on March 11. Order # XXXXXXXXXX.

A friend placed her order on March 17, and got it on March 25th I ordered a 4 pack of hand sanitizer, plus one essential oil. My friend ordered an 8 pack! (her order # was XXXXXXXXXX) Did she get it faster because she spent more? ( I only got the 4-pack because I didn't want to have you all running out of it too quickly.)
Please advise ASAP...thank you!

***
XXX-XXX-XXXX

The next day, March 31, I received the following email, 3 times, with the following content:

Hi ***,
We've got a surprise for you - your order has shipped! We've also included your tracking information, so you can track your order to its final destination.
If you placed an order before March 16th, your order process has started and will leave our facility by March 25th. Orders placed after that date are now pending March 31st. In your case the estimated delivery date would be
Thu, 2nd Apr - Mon, 6th Apr *expecting around 5 days delay*.

As soon as your order has shipped you will receive a confirmation email with your tracking information.
Your package will ship overnight on that date and we are trying to even get them out earlier than promised.
.
As of April 26, I have still not received the package.

I have written them directly in their on-site comment window and attempted to call, many, many times.

The AN site shows my order as "complete" and "shipped." It shows the UPS tracking # ***.
The UPS tracking website shows "Label Created 03/16/XXXX X:XX .P.M"
I attempted to begin a claim on the UPS site for lost package. When I enter that tracking number, it showed:
The shipment has not been received by UPS. Contact the sender for assistance. UPS:

Item was "in stock", I placed order. Tracking # received, but UPS awaiting item. 17 days later, UPS is still waiting. Calls/emails not returned.
Item was "in stock", So I placed order # *** on 4/10/2020 for 1 gallon hand sanitizer and paid $47.99. Tracking # *** received on April 11, 2020
but UPS awaiting item. 17 days later, UPS is still
waiting for the item. Several calls and emails (4/14, 4/16, 4/21, 4/27) made - nothing acknowledged.

I purchased $180 for two gallons of hand sanitizer from this company through Amazon. I never received my items. I want a full refund.
View order details
Order date

Apr 11, 2020

Order #

***

Order total

$180.10 (2 items)

I paid via bank account through Amazon.

Product not shipped after two weeks despite advertisement, and email contact is unresponsive.
I visited their website, artnaturals.com on approximately April 13th, 6:40 PM, EST. At this time, their website prominently displayed a banner near the top of the site touting that orders purchased would be shipped within two days. I purchased two gallons of their hand sanitizer, at 6:53 PM EST on April 13th, with the order number ***. On April 14th, I received an email saying that the order shipped, but when I went to look, only the label had been created within UPS.

It has now been almost two weeks since that label was created. On April 20th, 8:43 PM EST, I emailed their customer service asking for an update, and have not received a response.

Items arrived leaking and damaged. Art naturals will not respond to my emails and they won't answer phones calls
Items arrived damaged. Art naturals currently has thier phones turned off. They also will not respond to emails for a refund or replacement.