ArtNaturals

Stated the Product was shipped but a week later the product has not been shipped according to my UPS Tracking label that was created by supplier
Purchased Gallon size hand sanitizer and hand soap. Ordered online through Art Naturals website on April 17, 2020. On April 19 I received an email stating the products have been shipped with a tracking number. When I checked the tracking of the order it states that the label was created on April 19 but the order was never received by the UPS Facility. To this day, April 29, 2020, the package was never delivered to the UPS Facility. I feel that I will not receive the order. The phone number listed is a recording that hangs up the phone when message is over. I received no response the emails sent inquiring about the order. This company makes communication difficult, which makes requesting a refund impossible.

Ordered hand sanitizer on 4/16/20. Took 60.00 payment , sent tracking number and the product has never left the shipper. Doesn't respond to inquiries
ORDER NUMBER : #***, payment amount 59.99 date ordered 4/16/20 never received. Have tracking number, has not left shipper. Ups tracking ***. Paid with credit card ***.

I placed an order with this company for a gallon of hand sanitizer as they had advertised product available and quick shipping. Order never shipped.
Order date was 4/13/2020 received confirmation e-mail and then another message that the order had shipped, however when the UPS tracking number was checked only the label was printed and the shipment is "ready for UPS". I checked the status several days with no update and contacted the company via e-mail as the phone connects to an answering machine with outdated message from back in March. I of course was already billed for the item, which I still have not received. When I e-mailed them due to the status not updating for the tracking, they cancelled my original order and created a new order (hopefully I will not be charged again) and I have yet to see any updates on the shipping status. Today I received an e-mail from the company which was a survey asking what I thought about their company and product. That e-mail frustrated me as I have yet to receive a product I paid for which was to quickly ship...and the new order has not even had a shipping label print, so I don't expect they will be expediting the shipment. Payment was made via PayPal and a dispute has been filed.

Placed order *** on 4/12 as of today have not received it but was charged and receive no response from the company
Order *** on 4/12 via website for one gallon of unscented hand sanitizer 59.99 via Visa card. I received an email on the 13th stating it was shipped via UPS ***. It still shows as not being shipped by them as of today the 29. My credit card was billed, and today I received an email to rate the company and it's product even though I didn't receive it. I have tried to call, email no response. If this company is not shipping it should shut its website down and refund the money it charged.

I ordered two containers of hand sanitizer. Order #***. Email stating the order has shipped with tracking number. 2.5 wks later, no delivery
The website made no mention of a back order. Within one day I received an email saying my order had shipped. A tracking number for UPS was received. UPS tracking website says that the shipping label was created, but UPS has not yet received the package for delivery.

I have seen this complaint on Revdex.com.org with others saying the same has happened to them.

I have tried calling and emailing the company directly, but have received no response. It has been 2.5 weeks and there is no indication that the items are actually coming.

We own a retail store and are trying to acquire hand sanitizer so that we have it when we are ready to reopen, which should be in the next week or two.

I placed an order over a month ago, but it was never shipped. I tried calling the company and can't get a hold of anyone.
I ordered 4 bottles of hand sanitizer (***) and 1 bar of African black soap (***) with a credit card for $45.17 on 3/12/20 (Order #: ***). I received an email on 3/31/20 that my order was shipped (Tracking #: ***). To this day, the tracking shows that the package has not been put in the mail. I called last week to inquire about the status, and there is only a recording saying that they have been receiving many inquiries and it is best to email (no option to talk to someone). Their website says that emails will be responded to within 2 business days. I emailed (***) on 4/22/2020 about my order, and have still not heard back. I emailed again today, 4/29/2020.

The company sent me a bad product. When I complained, it took them 2 weeks to respond and told me the product was fine and useable
I ordered a six pack of hand sanitizer from art naturals in March, so I'm aware of how it should look and smell. I ordered a gallon refill at the beginning of April. When I finally received the order two weeks later, it was a yellow tinted goo that smelled terrible. Even trying to use the product, the consistency was sticky and smelled rotten. It took 11 days to receive a response from the company, and they basically said it was fine. They did not acknowledge my request for a new product or a refund.

ArtNaturals never shipped my order. Charged my card $119.98 on 4/15/20 and have not replied to any of my emails. They show my order as complete. BOGUS
On 4/14/20 I went to ArtNaturals.com and ordered two Gallons of Hand Sanitizer for $59.99 each, Total $119.98. They charged my credit card on 4/15/2020 for $119.98. ArtNaturals.com now shows my order # 33202078211 as Complete with a UPS Tracking Number that UPS says they have not received yet, the label was printed but the order was not shipped. They charged my credit card on 4/15/2020 for $119.98 and since have not replied to any of my emails. On Monday 4/27/20, I called them and their phone message refers you to FaceBook Messenger which I followed through and answered all of the AutoBot questions there, no human interaction yet. I also emailed and today received a Survey from them. I replied to their survey saying I have not received my order yet! If they are closed due to COVID19 they should respond to their customers. Not post a FaceBook video showing themselves shipping imaginary boxes.

ordered a gallon of hand sanitizer, UPS label created on 4/12/20 and has never left - UPS has not recieved
Order # *** placed on 4/11/20, UPS label created on 4/12/20 and product has not been recieved by UPS as of yet....have emailed several times, have called and cannot get answered - machine just hangs up

I received a broken diffuser. The company is not accepting customer service calls. I have emailed multiple times, attaching photos with no response.
I ordered a diffuser and essential oils on March 18th. My card was charged and ta shipping label was created 3 weeks before shipping. When the diffuser finally arrived, the outer shipping box and oils were fine; however the Art Naturals diffuser box was badly damaged. The diffuser was cracked and could not hold water. I have tried calling and the company does not accept calls. I have emailed several times over the past two weeks, even attaching photos of the defective product and damaged box to inquire about either refund or exchange and the company does not reply. I have been charged and paid for a defective product with no means of resolution from this company. At this point, I either want a refund for the diffuser or for Art Naturals to provide an unbroken product for which they have been paid.

I ordered $66.00 worth of hand sanitizer (1gallon) I got a UPS tracking number 3 weeks ago. It hasn't shipped yet. I've emailed them 3 times, nothing
Order number ***
April 14, 2020 8:23:49 AM
Gallon of hand sanitizer
UPS TRACKING Number

My order of hand sanitizer from April 13,2020 has not come even those I was notified April 13,2020 that it had shipped. A UPS tracking number was list
My order of hand sanitizer from April 13,2020 has not come even those I was notified April 13,2020 that it had shipped. A UPS tracking number was listed but all it says is that a label was created. I've emailed and called numerous times but I don't get a response.

Art Naturals claims my order was shipped & that I received the package, however I have not received the item and my UPS tracking # indicates otherwise
I placed an order for a gallon of Hand Sanitizing Gel on April 15th, 2020. It seemed that my UPS shipping label was created briefly after placing my order, so I assumed it was ready to be shipped. After four days of no shipping update, I reached out to UPS to see if there was a shipping delay and they stated that a label was created but that they had not yet received the package from Art Naturals yet & that I needed to contact Art Naturals instead. I tried to call & their phones are inoperable at the moment. So I emailed them several times and it took over a week to hear back from them. They weren't the least bit helpful and only made matters worse. They claim that my package was delivered to my address, but they keep referring to a completely different UPS tracking number than the number they gave me. I am located in Cuero, Texas, not Tarpon Springs, Florida! They are not willing to resolve my order issue and it continues to worsen with the company.

I feel this company is committing coronavirus financial fraud. Advertising in-stock product, creating shipping label, taking money, NOT sending item.
Like so many Americans, I've been searching high and low for the ever-elusive hand sanitizer and on April 22nd, I thought I finally purchased some from this company, Art Naturals. My luck, I thought, got even better when I received an email from them the same day I placed the order letting me know that my order had shipped! They even provided a tracking number. I, of course, jumped online to track it and saw a message "On its way to UPS". Ok, I'll check back later. And I did. Several times. 7 days later the tracking still states "On its way to UPS". Guess what? Art Naturals is not responding to email nor are they answering their phones - they've even changed the message on the phone to let you know they're not answering. So I headed to their social media and saw I'm not the only person they've done this to - created a shipping label, taken customer money, and then not actually mailed the product. In fact, it's so bad there's now an ALERT on the Revdex.com's site. I have filed a complaint & left a review with the Revdex.com and I have disputed charge with my credit card company.

Order has not been completed
Ordered 1 gallon of Art Naturals Hand Sanitizer on 4/13/20. Called this business after checking progress of said order. They aren't accepting calls only emails. Have not received said product. Want a refund.

Purchased product from website, billed immediately and given useless tracking # it has not been received by ups. No response to multiple emails
Purchased product from website, billed immediately and given useless tracking # it has not been received by ups. No response to multiple emails. Have not been able to get ahold of anyone with the business. Phone inbox is full.

ORDER NUMBER
XXXXXXXXXX

ORDER DATE
April 13, 2020 6:37:42 AM PDT

Unscented hand sanitizer - 1 Gallon *** 2 $119.98

Never received products and company is unresponsive.
Ordered hand sanitizers on 4/13/2020 and still hasn't been dropped off to UPS. Numerous e-mails have not been responded to and they are not accepting phone calls...what does that tell you? I will probably never get my money back. Do not order from this company. I hope they get shut down!

I have not received my order placed in 2/20 nor have I received a refund nor has anyone offered a solution to my issue after many attempts to contact.
I have not received any delivery for the order ***. I placed my order on 2/21/2020. On 2/27/2020
I received a tracking update saying my package was delivered when in fact, it was not. I have attempted to contact the company many times stating this and have not received any resolution. I have only been able to speak to an actual person one time on the 28th of February and was advised "to take it up with the carrier". I have even filed a claim with UPS *** and have not received a resolution from them either.
I would appreciate for my order to be filled and resent.
My order consisted of:
***

I have sent multiple email to which I have received an automated message:

Thank you for contacting us. We apologize for the delayed response. The high demand for this product has created a backlog in our processes. I can assure you this matter has now been resolved. Here are the shipping details you requested:
Tracking number: *** (UPS)
Estimated delivery date: 02/25/2020 to 02/27/2020

Again, we apologize for the inconvenience this may have caused.
Let me know if I can be of any further assistance.

Regards,

Art Naturals Customer Service

This is extremely poor customer service as an issue with delivery should not be the customers responsibility. I paid in full for this order in the amount of 122.32$ With a subtotal of $203.86. (I had a Presidents' Day coupon, which is why I placed such a large order.)
I have even reached out in their Facebook page and still have not received a response.
I am extremely disappointed in their customer service, delivery and refund/exchange services. As I paid for products that I did not received and have not been offered a refund or a replacement or any other resolution.

I placed an order on March 12th which was never received due to damaged packaging. Customer service said refund was issued, and I have not received.
I placed an order for hand sanitizer on March 12th (Order #***). Upon tracking the package (***), UPS reported it as damaged. I emailed customer service, and received automated replies. I reached out via Instagram messenger, where a representative finally replied on April 2nd. They said a refund would be issued via original form of payment (PayPal) within 7 business days. No refund has been received. I reached out to follow up on April 19th where they claim the issue had been processed and attached a picture of the refund invoice. I could not expand photo attached via Instagram. I asked them to email the invoice to me---they never did. Followed up on again on April 21st, April 25th, and again this morning via Instagram messenger. Disputing via PayPal is now my last resort to get my money back for the full order including shipping in the amount of $25.97.

I paid for a gallon of sanitizer weeks ago. The UPS packing slip was created the same day but the item never shipped.
I paid for a gallon of sanitizer weeks ago with my debit card. The UPS packing slip was created the same day but the item never shipped. The tracking number is