ArtNaturals

Sending a different than advertised and inferior product, then not honoring 100% satisfaction guarantee.
I am disputing the April 11, 2020 transaction for ***
from Virgin Scent Inc, posted April 12th. There are
multiple reasons for this complaint which include
non-shipment at promised time yet immediately charging
card, sending a product different than the one advertised
and that was ordered, and not honoring their 100%
satisfaction guarantee advertised on the website page of
the ordered product by not accepting the return. In
addition, company has only replied once to over five
emails about these issues, only to deny my request to return product that was still within the return window. Therefore, please immediately
complete the dispute process on my account for this
transaction.

Purchased 2 hand sanatizers on April 7, 2020 for *** Product was never received. Contacted company twice.
Bank account was charged 4/7/2020. Orogin was ***.

Everytime I order I have an issue.... This time I was told that they did not get my payment but it was taken out the next day.... 15 days still waiting.....

I requested a return numerous times and I was told I would receive and have not
I purchase hand sanitizers on April 14th order ***. Cost 43.98. They were advertised as unscented. They smelled like straight up liquor. Horrible!!! After doing some research many people are complaining. I emailed them on April 22, 24, 5/4, 5/8, 5/14, 5/21 asking for info on how to receive a refund. Each time I got an automated response saying it was refunded but no credit has been given. I also noticed the same is happening to others. This company is fraudulently selling hand sanitizer not as advertised and not processing refunds as requested and as they say they are! I have all the emails to prove it. I want my $ back immediately!!!

I order two 64 packs of Hand Sanitizer and when I received the shipment, I only got 124 bottles, in two boxes. One box had a 10" gash along the bottom corner and the other box had a large plastic bag, tied in a knot. When I opened the bag, the bottles had been thrown in, and 18 bottles leaked out approximately a third of their contents into the bag. There are no seals on the bottles to prevent leakage. The bottles had three different types of caps on them (some broken), 71 bottles had a "watery" substance and 53 bottles had a "gel" like substance. The product was advertised as a "gel", but that's not what I received! You cannot call ArtNaturals to ask about anything, you just get a recording. When you email them, it takes days to receive a response. I do not recommend anyone buying products from this company!

Ordered product on 3/12, emailed on 4/1, called several times, no correspondence from email, no way to leave VM, kept money, no product received.
I ordered an 8 pack of hand sanitizer sku # *** from the artnaturals website (***) on 03/12/20 for 71.98. order number ***. paid by Credit Card. My credit card was charged and I never received correspondence that my shipment was sent. I emailed the company [email protected] as directed by the website and receipt and waited for a response, one never came. When I called the company (***) I received an automated response stating that orders before 3/16 would leave the facility by 3/25 and orders after 3/16 would be pending 3/31 or later then directed me to reach out via email. This recording is still up when calling them almost 3 months later 05/26/20. Their website indicates that they have hand sanitizer in stock. I have not heard from the company and did not receive the product I ordered.

I placed an order from them confirmation # *** for over 27.00. Never got it or the money refunded
They finally after 2 months e-mailed me 18 days ago that I would get a refund of the 27.00 in 7-10 business days. No refund. Many other people (Many) are experiencing the same issue and seeing no order and no money back. Shipment order number is *** and again confirmation # ***. This is hard times and we are right on money.
Thank You

Items not received nor any update on ordered products.
Purchase date was 5/11/20.for a gallon of hand sanitizer and essential oil. Only received 1 email stating order being processed, money has been taking out of my account the following day. Everytime I call the number I'm not able to speak with anyone. I have sent to emails with no response as of yet and no other information about my order. I would like a refund or my order.

Wrong product sent. Ordered aloe vera gel they sent something they are calling Juice.
Sent aloe vera juice but I ordered aloe vera gel. Apparently the gel has been discontinued. This replacement is like water. I have to question if it even has aloe vera in it. Tried to ask to return it multiple times. I have had many responses like. Can return alcohol products, they offered a partial refund 2 times but I've never seen the refund. Then they said it is what I ordered but re packaged. The bottle I have do say gel the invoice says juice so they invoiced me wrong as well. Horrible horrible company. I also ordered hand sanitizer but the bottles were only filled about half way and many were leaking when they arrived. All too happy to take the money especially in these times but customer service is non existent.

BEWARE! I purchased a small plastic bottle of ArtNaturals hand sanitizer at Walmart for $4. It has an offensive odor that makes you nauseous. It is made in CHINA! DO NOT BUY! There is something wrong with it. I have been using hand sanitizer for years. I have never had this experience before. This horrible company needs to be shut down immediately. They are selling dangerous products during a pandemic.

I ordered a hand sanitizer from this company on May 9, 2020. The company printed a mailing label for USPS on May 9, 2020. They never did mail it.
I have sent 2 messages to the vendor stating that the latest it was supposed to arrive was May 18, 2020. I ask them to cancel the order since it never did ship. They have done nothing. Didn't mail it, didn't reply to the 2 messages, and hasn't canceled it either or returned my money. They are really fast at taking your money, then you are just out of luck.

The Gallon container was 8 oz short on product
No seal and tampered with.
Has denatured alcohol 4O B which is unsafe.
Purchase date 04/28/2020
Payment Method CC

hand sanitizer scent free - 1 gallon
UPC: XXXXXXXXXXXX
*** 1 GAL Never be without protection! Shield your hands from germs and infection naturally with our 1 Gallon of plant-based, unscented hand sanitizers, infused with Aloe Vera, Vitamin E and Jojoba, to keep your hands feeling silky smooth and germ-free.
Shields hands from germ-based infections.
Formulated with botanical extracts including Aloe, Jojoba, and Vitamin E
Vegan
Sulfate-Free
Paraben-Free
Cruelty-Free
Ethyl Alcohol 62.5%
check mark 100% Satisfaction Guarantee

The gallon container I ordered of hand sanitizer was delivered with no seal and was short on product by 8oz.
I paid *** after tax and shipping for it. emailed them and it took 3 days for them to reply.
It also shows the ingredients on product page which looks ok and natural, does not disclose the inactive ingredients.after receving the hand sanitizer and seeing the ingredients showing denatured alcohol 40B I've found out it to be poisonous.

I ordered a gallon of hand sanitizer in April and they sent me ***. The smell of tea tree oil in it is overpowering and there should NOT be tea tree oil in it. Tea tree oil is NOT listed on the ingredients. It smells disgusting. There is so much tea tree oil in it that when I put it on my skin, it burns my skin. I contacted Art Naturals through email - no reply, Facebook - automated reply but no reply from a human, and Instagram - reply from a human who told me that they were passing *** off to someone else and no one got back to me. I filed a claim on PayPal. They took the maximum amount of time to respond to my claim and then they had the audacity to offer a partial refund. I expect a FULL refund for this useless ***. I ordered unscented alcohol based hand sanitizer and I received a gallon of gross congealed gel like substance full of tea tree oil. This is not ok. Total scam artists. Do not give Art Naturals your money because you might not get what you ordered and you won't get your money back.

Placed an order. Paid for. Never delivered. No response to 3 e-mails or phone calls.
Virgin Scents Inc. *** collected my payment,Gardena,Ca
When I checked my credit card it listed the name of Virgin Scents, Inc.out of Gardena, Ca. as the company that received the payment of $59.99.I have this phone number ***. They don't answer unable to take message. My order number is: ***. Ad said it was in stock(1 gal. hand sanitizer). This was ordered in March, it is now May 6th. This order was placed from an add on the internet from ArtNaturals.

Purchased item on 4/16. Credit Card charged on 4/17. Received notice that item had been shipped on 4/18. UPS link indicates never shipped.
Purchased 1 gallon hand sanitizer refill on 4/17/20. Credit card immediately charged. Received email on 4/18 indicating "Thank you, your order has shipped". This email had a UPS tracking link. I have checked every day and UPS indicates "shipment ready for UPS", meaning they have printed a shipping label, but have not taken the merchandise to UPS. On May 4, I wrote a strong email, indicating I would file a complaint with the Revdex.com if my product doesn't ship or I am given a full refund. on May 5, I received an email saying "we are sorry our product arrived damaged" and that a replacement order is on its way and that I would be receiving tracking information via separate email. On May 6 (today), I asked for my tracking information, since I didn't get a separate email following their May 5 email. I have heard nothing. I have lost faith that I will ever see the product.

My item has been marked as shipped for a month, but tracking doesn't update and the company does not respond to customer inquiries.
On April 10th, I placed an order with Art Naturals for a gallon of hand sanitizer for $59.99 (order #***). On April 11th, the item was marked as shipped. As of today, May 6th, the tracking info has not updated and emails sent on April 17th, April 26th, May 6th, and subsequent calls on all 3 dates have been unsuccessful in reaching anybody at the company regarding my order status or receiving a refund for my order.

We are getting the runaround regarding a refund for hand sanitizer that was never delivered.
On 4/17/20 we ordered hand sanitizer from ArtNaturals. On 5/1 when checking our Amazon Prime account the order was marked "undeliverable," so we started an inquiry with Amazon. ArtNaturals next emailed that the item was "lost" and today 5/6/20 they say it was "delivered." No such item has been delivered, we have checked with all neighbors, and we feel they are stalling our refund. Despite multiple "chats" with Amazon, we are in a circular pattern of having to report this, wait 48 hours, re-report, wait another 48 hours, before they will give us an A-Z refund. It seems that there are similar complaints about delivery.

Placed order on 4/16/2020. Sent request to cancel and refund on 4/16/2020 shortly after ordering. No refund, no response back. Product never shipped.
4/16/2020 ordered 2 gallons of hand sanitizer and when realizing that their shipping would take too long attempted to call and cancel order by phone. The phone system stated they were not taking calls. Sent email and message on facebook to their customer service. Automated customer service responses on facebook and no response via email. Shipping notification was sent to me on 4/17/2020, however, as of this date it just says label created but not shipped. I would like a refund. but they still have not refunded. I am no longer at the shipping address either but I cannot get a hold of anyone in their customer service department.
Order number ***
Tracking number they gave me ***

Sent request to facebook customer service message as directed by phone on 4/16/20 and 5/2/20. Sent email on 4/29/20. Called on 5/5/2020, 5/2/2020, 4/29/2020, 4/16/2020

Ordered One Gallon Hand Sanitizer from Art Naturals but never received. Credit card was charged on "purported" shipping date. No activity since.
- April 27, 2020 - Ordered 1 Gallon Art Naturals hand sanitizer from corp. website.
- April 28, 2020 - Receive shipping notice with UPS Tracking info, account charged.
- No activity since the April 28th shipping notice, UPS website simply states, "Label Created - Ready for UPS.
- May 1, 2020 - E-mailed Company to inquire as to status. No reply. Additionally made numerous attempts to contact by phone. Company not taking calls. Also tried phone number on pay-pal site, voicemail is full.

I have been promised time and time again (10 separate emails) that the product would be in the mail the next day. I have been waiting for weeks.
I received confirmation from ups that the label had been created and that ups was waiting for the package. The package never showed up. I have contacted the company on 10 different occasions. They continue to tell me the product is on the way or To be patient. The company has undoubtedly not lived up to the standards it promotes. If they have oversold this is not the customers (my) fault but rather the communication should of come back with the REAL information so that I could of shopped somewhere else for much needed sanitizer during this time. Their customer service has done nothing but not tell the truth and this is shameful during these times.