ArtNaturals Reviews (%countItem)
ArtNaturals Rating
Address: 16325 S Avalon Blvd, Gardena, California, United States, 90248-2909
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for ArtNaturals
Add new contacts
ADVERTISEMENT
Placed an order for 3 gallons of hand sanitizer and have yet to receive. Tracking info is not available
Company does not answer to emails
Purchased 4/19 and still have not received product and tracking is not accurate.
My total was a little over 200.00
Full refund
Hello thank you for conatcting us we apologize for the inconvenniences caused to our customer, order *** was already delivered on May 12, 2020, however we will issue a refund for the missing bottle customer state on her email.
Regards
Issue has been resolved. Product was delivered
Placed an order for sanitizer on April 15. I hot the thank you and the order number email and nothing else
Aoril 15th an order was placed. Got a confirmation email stating thank you and my order number. It is now May 3rd, 2020 and the only thing I got was an email asking me to write a review on a product I dont have. I've sent emails and made phone calls and not one has been answered
Please either send me the product I an arm and a leg for. Or refund my money
Hi ***,
We are very sorry to hear that you have not received your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
Due to the unprecedented situation our country and the world are going through right now, there's been an overwhelming spike in online orders and also in the demand for essential personal care products but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 7 to 10 days.
Again, we really apologize for any inconvenience this may have caused.
I ordered 1 gallon of hand sanitizer on April 16, 2020, haven't received it yet.
Haven't not received my order yet. I Order 1 gallon of hand sanitizer, they have taken out my payment that I made from Paypal. My order number is *** was placed on April 16, 2020. On April 17, 2020 we received an email with a UPS tracking number -*** It stated that my order has been received and completed but when I check there's no activity after that. I have emailed and called Art Naturals several times, all I hear is a voicemail. Haven't received any response yet. This is such a bad customer service. I would like them to ship my order right away or make a full refund of $59.99.
I would like them to deliver my order as soon as possible or do a full refund of $59.99.
Contact Name and Title: ***
Hello, Thank you for conatcting us we apologized for any inconvewniences caused to our customer the order *** was already refunded.
Regards
Did not receive order. I placed an order #XXXXXXXXXX for 1 gal. hand sanitizer on 4/1120. I tried to contacted them because my email and phone.
Did not receive order. I placed an order #XXXXXXXXXX for 1 gal. hand sanitizer on 4/1120. I tried to contacted them because my email and phone, becase I realized my email address was missing a character, impossible to connect over the phone, an answering machine with an outdated message"saying if you order before such day in March, you order will be mail by end of March, tried different times on the phone same result, send 3 email son that day to correct my email address, the took $65.69 from my account right away, never received an answer for my email and to message through Facebook is a joke as it it an automatized answering, no help at all, I just went into their Facebook Page and I realized they have many many complaints from customers going through the same as me.
I want a refund from my order.
Contact Name and Title: ***
Hello thank you for conatcting us, we apologized for any inconvenniences caused to our customer, order *** shows delivered on Friday
05/08/2020 according tracking *** how ever we issue a refund for the total cost of the order, to solve this matter.
Regards
Purchase made on 4/15/20, tracking received 4/17/20 but nothing has shipped yet
I placed an order on 4/15/20 order #*** for a total of $131.38 on an American Express card for two gallons of hand sanitizer. Their website advertises this item as in stock and ready to ship. On 4/17/20, I received a UPS tracking number: ***
But the tracking number continues to say 'shipment ready for UPS' which indicates it hasn't even left their facility. I sent a direct message to their Instagram account and I was referred to their Facebook messenger account. On there, I 'chatted' with a robot that eventually asked me to email them for an answer. I have sent two emails asking for an update on my order with no response. The business has also turned comments off on their Instagram posts, possibly to prevent people from asking about their orders.
I would like to receive the product I have paid for
Hello, ***
We are very sorry to hear that you have not received your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
Due to the unprecedented situation our country and the world are going through right now, there's been an overwhelming spike in online orders and also in the demand for essential personal care products but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 7 to 10 days.
Again, we really apologize for any inconvenience this may have caused.
False advertising. Their hand sanitizer is not scent free. We purchased the "1 gallon Art Naturals hand sanitizer scent free)" and basically threw money down the drain. We couldn't use it as a hand sanitizer as the product had a strong medicine/petroleum smell.
Hello Brian
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
Although scent-free, please keep in mind that the product is made with Aloe Vera gel, Jojoba oil, and alcohol, to some degree, there will still be some scent in the product.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Diego
Art Naturals Customer Service Team
I ordered 1 gallon of Artnaturals Hand Sanitizer on 4/17/20. I have received nothing even though it showed in stock and I just saw a YouTube ad.
I ordered 1 gallon of Artnaturals Hand Sanitizer on 4/17/20. I paid via PayPal. After not hearing anything I reached out via email with no response. I then reached out again and let them know I would not be ignored and threatened to involve my state AG. They then responded that I should check my bank. I checked my bank and PayPal and sent them screenshots of my payment. My bank verified payment to PayPal on Artnaturals behalf and PayPal verified payment to Artnaturals. When I sent that they responded to check my bank. THEY GOT PAID! While my state AG is still an option I would like to avoid that. I have been a long-time customer of Artnaturals. I work in the organic industry and know them well. I particularly use multiple infusers and buy their oils via Amazon for them. I have gifted same many times as well. I am probably now a former customer. Gonna miss the oils. I would like either the product I paid for (and they received payment for) or a refund so I can shop elsewhere.
I would like either the product I paid for (and they received payment for) or a refund so I can shop elsewhere.
Contact Name and Title: ***
Contact Phone: +X (XXX) XXX-XXXX
Contact Email: ***
Hello,
Thank you for contacting us. We are really glad to inform you that we have processed your full refund for your order number.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I struggled with how to respond to this. Artnaturals responded by apologizing and saying they had processed my full refund. They, in fact, never did so. However, PayPal has now ruled in my favor and they are refunding my money and debiting Artnaturals. While I am now whole and ask no more, I still don't believe Artnaturals should be credited with resolving this as they did nothing.
Hello ***.
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your account to see if the money is reflect it, and let us know for further assistance.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
was placed on 4/20/2020. 3 soap received but not gal. Sanitizer. Email but no response. Refund or deliver rest of my order.
The order was not completed. 3 soap were deliver but not the gal.hand sanitizer, I received an email from Art Naturals that hand sanitizer was out would be a delay in order, but delivery would be with different brand and labels. I try phoning customer service but a recorded message about March orders. I try emailing but no response. I would like my refund for $59.99 for hand sanitizer.
My refund back to my credit card for $59.99.
Hello,
Thank you for contacting us. We are really glad to inform you that we have processed your full refund for your order number.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
I did not receive merchandise I paid for. Company claimed it had shipped but it was not received by UPS.
On 4-18-20 I ordered & paid $59.00 for 1/2 gal. of hand sanitizer, order no.XXXXXXXXX. On 4-20-2020 I was told item had shipped & was given a tracking no., *** by e-mail from Art Natural. After checking tracking learned on X-XX-XXXX that only a label had been created because no product had been received. I called the co. but they're not taking calls. I e-mailed them 3 times but no response. As of today 5-2-2020, the status is the same.
Being highly compromised I have purchased other hand sanitizer. I will except the purchase if sent in a reasonable time. Otherwise I want to be refunded my $59.00
Contact Name and Title: ***
Contact Phone: +X (XXX) XXX-XXXX
Contact Email: ***
Hello,
Thank you for contacting us. We are really glad to inform you that we have processed your full refund for your order number.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
We wish you and our customer to be safe.
Best Regards.
***
+X(XXX)XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not get a response from the company informing me that I would receive a refund but rather that the product would be delivered. I received the product on May 13, 2020.The product was as described in their ad. The company responded the next day after I filed my complaint with Revdex.com.
. Thanks Revdex.com.
Hello ***.
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your account to see if the money is reflect it, and let us know for further assistance, by the way it seems that your order was delivered
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
I purchased and paid for a product that was never sent
On 4/17/2020 I purchased a gallon of hand sanitizer for 59.99. On 4/18/2020 I was notified the product had shipped and was given a tracking number. That tracking number has shown ups waiting for the product for over three weeks. The company finally responded to an email and blamed ups for losing the product though there is no evidence ups ever took possession of the shipment.
I want my money back. I wouldn't trust a product from this company any more.
Hello,
Thank you for contacting us, we really happy to help you.
In order for me to better assist you, please forward me your order number and the name used to place the order and the shipping address.
I hope to resolve this matter for you as soon as possible.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
We wish you and our customer to be safe.
Ordered product April 17th. not here May 1st. Tracking info is bogus. Says it was shipped but false tracking number. No response no refund
Ordered product April 17th. not here May 1st. Tracking info is bogus. Says it was shipped but false tracking number. No response no refund Will not respond to Amazon either. Website says they have product in stock. Still taking orders. Yesterday, they sent another message saying it shipped, just to keep me on the hook. Do not order from this company!
Deliver the product as promised
Contact Name and Title: ***
Hello,
Thank you for contacting us, we really happy to help you.
In order for me to better assist you, please forward me your order number and the name used to place the order and the shipping address.
I hope to resolve this matter for you as soon as possible.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
We wish you and our customer to be safe.
Order never received unable to make contact by phone and no response to email.
order placed on line march 30th and paid for with credit card. Order number XXXXXXXXXX credit card bill *** Scent Inc DBA a XXX-XXXXXXX CA for *** Order was for 4 bottles of hand sanitizer and essential oils. I was supposed to get an email on status have not heard from them since. cannot reach by phone and no response to an email.
just want my credit card credited for the purchase I did not receive.
Contact Name and Title: ***
Contact Phone: +X (XXX) XXX-XXXX
Contact Email: ***
Hi ***.
We are very sorry to hear that you have not received your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
Due to the unprecedented situation our country and the world are going through right now, there's been an overwhelming spike in online orders and also in the demand for essential personal care products but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 7 to 10 days.
Again, we really apologize for any inconvenience this may have caused.
I ordered hand fourhand sanitizer bottles and they came filled with water like substance thru Sam's club. When I received them, they were not filled with hand sanitizer gel. they were filled with a water like substance.
refund
Contact Name and Title: ***
Contact Phone: +X (XXX) XXX-XXXX
Contact Email: ***
Hi ***,
we hope that you´re doing it great furing this crisis around the world,by the way we´re really sorry to hear that you have those issues with our company.
In order to better assist you please provide us your order ID to proceed with your full refund
Be extra safe.
Best regards.
(The consumer indicated he/she ACCEPTED the response from the business.)
Order number : XXXXXXXXXX & *** : Sam's club
The product contains too much alcohol in the sanitizer. The product burned my hands.
I purchased my second order with them the first week in May. My order number is ***. The product contains too much alcohol. It has a horrible smell and the small amount I applied burned my hands. I had to wash off immediately. They are selling an unsafe product. I reached out to them through email and facebook and all I have received is an automated response.
I want a refund and I will be happy to return the product.
We are very sorry to hear that , we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
Due to the unprecedented situation our country and the world are going through right now, there's been an overwhelming spike in online orders and also in the demand for essential personal care products but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 7 to 10 days.
Again, we really apologize for any inconvenience this may have caused.
The company agreed to refund my money. The money has not been refunded.
Hello ***.
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your account to see if the money is reflect it, and let us know for further assistance.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
Best regards
I think this may be the most unpleasant and time-consuming transaction I have ever had with a company. Unable to buy hand sanitizer locally I ordered aloe vera gel from them (via Amazon) in order to make my own sanitizer using 91% alcohol (1:2) so that the mixture would be 70% alcohol and so be antimicrobial. When the product arrived it was obviously not a gel but appeared to be a colorless liquid, like water. Numerous attempts to reach them by phone and email were futile. I don't know how they stay in business.
Hi Jennifer.
We hope that you´re doing it great during the pandemic.
By the way we´re really sorry for the issues that you lived with our company, we want you to know that our products are 100% organic and that is why maybe you see our aloe vera gel like water.
Please contact us for better assistance.
Best regards
Ordered several products from company. Product either not received or was defective upon receipt.
Placed an order for a gallon of hand sanitizer through Amazon ( Order# XXX-XXXXXXX-XXXXXXX;
Item(s) Subtotal:
$59.95
Shipping & Handling:
$19.95
Total before tax:
$79.90
Estimated tax to be collected:
$6.32
Grand Total:
$86.22)
Product received was not hand sanitizer. Sloshed like water, smelled like turpentine, and the lid could be removed without disturbing the "Safety Seal". Unsuccessful in contacting merchant through email or phone (Message on line indicates dates in March and would not let you leave a voice mail). Amazon has been less than cooperative in resolving the issue. Stated today that a replacement has been sent. We were never notified on any action on the complaint.
We want a full refund for the purchase.
Contact Name and Title: ***
Contact Phone: +X (XXX) XXX-XXXX
Contact Email: ***
Hi ***
We are very sorry to hear that you have not received your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
Due to the unprecedented situation our country and the world are going through right now, there's been an overwhelming spike in online orders and also in the demand for essential personal care products but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 7 to 10 days.
Again, we really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the resolution we were looking for.
Price drop adjustment.
May 2, 2020 I ordered two bottles of hand sanitizer which were to be delivered, and were, May 13th. The exorbitant cost for two bottles was $19.98. Four days before delivery I saw their ad with their new price of $9.98. I immediately sent them an email requesting a price adjustment; especially in view of the fact that I didn't even have the product yet.
The generic/form-letter response I received said they did not do "refunds" based on "price-gauging", sorry for the inconvenience, if we can be of any further assistance..etc. I replied back that I was asking for a price-adjustment, not a refund, especially in view of the fact that I did not yet have the product.
I now have received a reply giving me the shipping details "that I requested" with delivery date, tracking number and carrier. Needless to say, that was not what I requested.
This company obviously does not respond to emails. They also do not answer their phone. And, according to their website, customers can have a "chat" but since they don't answer their phone, I'm not sure how a chat can be accomplished. I would love to have a chat.
This company seems to have shoddy business practices and I would not recommend anyone buy anything from them. If a company cannot be contacted directly, it cannot be trusted.
In view of the fact that I paid twice the price before I even received the product, I would like that overpayment refunded.
Hi ***.
in order to better assit you we need your order, please provide us your number order, by the way we want to apologize fir the due responses and the issues with our company, we´re really glad to help you and make your experience with our company more comfortable.
(The consumer indicated he/she ACCEPTED the response from the business.)
Previous to the Revdex.com responding to me, I finally received an email from *** at ArtNaturals on May 16, 2020, apologizing for their lack of response and offering me a full refund in 7-10 business days. Today is Day 7 and as of yet there is no refund on my account - Friday May 29, 2020 will be the tenth day. I am hoping they will stand by their word.
My order number with them was ***.
Thank you for your assistance.
Hello ***.
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your account to see if the money is reflect it, and let us know for further assistance.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
Hello ***.
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your account to see if the money is reflect it, and let us know for further assistance.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
You recently helped me with a complaint regarding ArtNaturals. They have completely resolved the issue to my satisfaction. Thank you for your help.
People need to learn to read, this product is naturally made and no scents were added to it to cover the alcohol smell meaning 'Scent Free'.
If you can't handle the alcohol smell than this product is not for you. No need to burn this company down.
Hello Jo Ann
It was my pleasure hear some customers happy with our products! Thank you for choosing Art Naturals.
We look forward to doing business with you again in the future.
Regards,
Art Naturals Customer Service Team
I purchased their hand sanitizer at the grocery store. Went online to order more. Some Bottles half full and smells like paint thinner.
On May 1, 2020, I put in two orders online for hand sanitizer. I ordered a 4-pack and shipped it to Florida (Invoice ID XXXXXXXXXX) for my elderly parents and then ordered a 6-pack for me (Invoice ID XXXXXXXXXX). We both got our packages on 5/13 and the bottles are half full and even though they say they are unscented, they smell like bad chemicals - like paint thinner. This isan't at all like what I purchased at the grocery store. You can't even use it.
Also, online it is now half the price that it was, so they are price gauging people.
They aren't taking phone calls, so I reached out via email. They said they would only refund me $13 on my orders that total $99.95. I want a full refund.
I want a full refund of $99.95 for the bad product they sent to me.
Contact Name and Title: ***
Contact Phone: +X (XXX) XXX-XXXX
Contact Email: ***@daytodayimports.com
Hello, ***.
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund. We´re really sorry for all the inconvenients that our company may caused to you.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept if they refund the full amount of $99.95
Sales Practice - Potential scam?
I saw an add from artnaturals.com for hand sanitizer. Made purchase. Could not print receipt. Purchase page said I would receive e mail receipt but none came. Company will not answer phone. E mailed company. No return e mail. Is this just another scam?
Please simply refund. No longer trust this company.
Hello, ***
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund as an apology for our due response.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team