ArtNaturals Reviews (%countItem)
ArtNaturals Rating
Address: 16325 S Avalon Blvd, Gardena, California, United States, 90248-2909
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I purchased their hand sanitizer at the grocery store. Went online to order more. Some Bottles half full and smells like paint thinner.
On May 1, 2020, I put in two orders online for hand sanitizer. I ordered a 4-pack and shipped it to Florida (Invoice ID XXXXXXXXXX) for my elderly parents and then ordered a 6-pack for me (Invoice ID XXXXXXXXXX). We both got our packages on 5/13 and the bottles are half full and even though they say they are unscented, they smell like bad chemicals - like paint thinner. This isan't at all like what I purchased at the grocery store. You can't even use it.
Also, online it is now half the price that it was, so they are price gauging people.
They aren't taking phone calls, so I reached out via email. They said they would only refund me $13 on my orders that total $99.95. I want a full refund.
I want a full refund of $99.95 for the bad product they sent to me.
Contact Name and Title: ***
Contact Phone: +X (XXX) XXX-XXXX
Contact Email: ***@daytodayimports.com
Hello, ***.
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund. We´re really sorry for all the inconvenients that our company may caused to you.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept if they refund the full amount of $99.95
I ordered the product months ago, no communication and still haven't received it. They charged my credit card but never received the item, terrible company.
Dear Mark
Due to the high demand for our Hand Sanitizer product, we are experiencing a back log in our Orders as well as our response time to customer service calls and emails.
We assure all our valued customers that our team is working around the clock to resolve each and every customer question or concern as soon as possible. We apologize but we are sure you can imagine what we are going through.
We apologize for any inconvenience this may have caused. Thank you for your patience and understanding,
We understand the stress that many of you are feeling due to the current health situation and hope that you and your loved ones remain healthy.
Regards, Art Naturals Customer Service Team
On March 16, 2020 ordered box of hand sanitizers. To this date, May 13, 2020, have not received.
On March 16, 2020, we ordered a box of sanitizer, ***, for our employees. The order cost $134.98 and was purchased through our company credit card. On March 18th, a label was created and an email was received on March 22, 2020, that the order had shipped with tracking information to track. The only information available when tracking is about the label being created on the 18th and waiting for UPS. We have made numerous phone calls to speak to someone but only get a voicemail and have sent emails with no response.
We would appreciate a full refund or the delivery of the hand sanitizers.
A full refund or delivery of the hand sanitizers.
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your refund, since your order was not shipped.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Bogus company with a bogus product. All they do is rip you off and steal.
I was harged $59.99 on 4/13/20 for hand sanitizer that was in stock. I received an email with a tracking number. It has never been updated to shipping status. This is a bogus company that is only stealing from people during a time that people cannot afford to be stolen from.
I would like my $59.99 refunded as soon as possible or I will take legal action against the so called company.
Contact Name and Title:***
Contact Phone: ***
Contact Email:***
Hello, ***
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
Please disregard this complaint. This was delivered after 5pm CST yesterday, 5/13/20. It was after I filed my complaint. I know not to do business with this company again. Thank you for your time. Stay safe!
I purchased a gallon of hand sanitizer and the product arrived and was filled with a watery substance not fit for sanitation of hands.
A full refund of $65.69
Hello, ***
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Because they are providing a full refund of the money I paid for the product.
Ordered hand scent free hand sanitizer and has a chemical smell.
Ordered hand sanitizer 6 pack advertised as scent free on label on bottles. It smells like a strong chemical smell. We need to wash hands 3 times in order to remove smell. I am totally unsatisfied with this smell. This is not scent free.
Sent an email to company on 5//9/20 requesting a refund of $54.98. I called on 5/13/20, the message states they are not answering phone calls, to email them at ***. which I did on 5/9 and requested advice.
I am requesting a refund of $54.98 to my Pay Pal account..
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund, and we contacted you directly via email.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Pay Pal received the full refund Thank You Revdex.com
Hand sanitizer Order#XXXXXXXXXX
Order#XXXXXXXXXX
Didn't get what I was expecting sanitizer smell is really bad every bottle is diferent
Also I order a gallon I don't what kind of sanitizer is inside try call them they don't have customer service
To either send real hand sanitizer or get my many back
Contact Name and Title: ***
Contact Phone: ***
Contact Email: +X (XXX) XXX-XXXX
Hello, ***
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund, for your both orders
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Label says "Scent Free". It smells horrible. Given recent media reports, I'm not even sure it contains what is on the label. I want a refund.
Order placed on Amazon on April 10, 2020 and shipped April 13, 2020.
6 pack of 8 fluid oz bottles for $43.95 plus $14.95 shipping/handling plus $4.27 tax for a grand total of $63.17.
Order received but despite advertisement that product was "unscented fragrance free" it smells horrible.
In addition, recent media reports call into question whether the product contains ingredients as advertised.
I can't use this product due to the above issues and want my money back.
I want a full refund due to the issues noted above.
Hello ***
We are very sorry to hear that you have not received your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
Due to the unprecedented situation our country and the world are going through right now, there's been an overwhelming spike in online orders and also in the demand for essential personal care products but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 7 to 10 days.
Again, we really apologize for any inconvenience this may have caused.
Charges were withdrawn from my account but I emailed to check status and was told it's pending at my bank. That is false it's been withdrawn 5/5/20
I just want a refund. I saw tons of bad reviews and this is not a legit company. Please refund me ASAP!
I just want a refund please. And for the company to stop saying my bank is pending when clearly it's been deducted from my account
I can confirm that I have just canceled your order and processed your refund. Please allow 5-7 business days for it to reflect on your original payment method.
Let me know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
I ordered a gallon of unscented hand sanitizer and would like a refund.
I ordered a gallon of unscented hand sanitizer that arrived unsealed a quarter empty and smells like motor chemicals. It makes you sick to smell it.
hand sanitizer scent free - 1 gallon
I would like a refund. I have called several times and just get a voice recording saying they are busy and are unable to take calls.
Hello, ***
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
My first order of scent free hand sanitizer natural elements plus Cleansing Formula infused with Jojobail oil was perfect. So I decided to order more and the next shipment was totally different . I couldn't even use it AND u want.to gag from. The.smell. it was so strong. it was supposed to be the same thing. I'm not spending my money to ship it back but I have complained two or three times through the email and I have NOT gotten a response
Hi Carol
thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
Although scent-free, please keep in mind that the product is made with Aloe Vera gel, Jojoba oil, and alcohol, to some degree, there will still be some scent in the product.
By the high demand of products we decide to increase a little the volume of alcohol in our products, so probably that is why you feel our pruduct totally different
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
I ordered $60 with of hand sanitizer that clearly says "scent free". It REEKS. I put it on and it made my hands very sticky! My fingers stuck together! Even after washing my hands the scent lingered for hours! They won't answer their phone so I left 2 emails. No response. Then I left Facebook messenger messages about wanting to return the product. Their website doesn't tell me how to return it and initiate a refund. They sent me a message back listing the ingredients and if they could be of further assistance... Infuriating! I want a refund and they didn't even mention how to return it. Meanwhile I got a huge thing of good sanitizer at Target for 8 dollars! Total scam company. Shame on them for taking advantage of people's needs during this pandemic!
Hello Jean
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
we´re really sorry to hear about your issue with our products and we´re really happy to help.
Although scent-free, please keep in mind that the product is made with Aloe Vera gel, Jojoba oil, and alcohol, to some degree, there will still be some scent in the product.
Please contact us to give you a better assistance, and we´re really happy to tell you that we can proceed with your refund and you can keep the product as an apology for the problems that you had with our company
We sincerely apologize for the inconvenience this may have caused.
Best regards
I would like to get a refund for an order of purchasing two, one-gallon hand sanitizers due to the late delivery and unsatisfying product quality.
I have order 2 one-gallon hand sanitizers online through Artnatural website of order #XXXXXXXXXX for *** each. The order was made on April 8 and the confirmation email includes the statement "REMINDER NOTE: USA AND CANADA ALL ORDERS SHIP WITHIN 48 HOURS OF PURCHASE." Yes, on April 10, I received an email with the shipping #1ZEYXXXXXXXXXXXXXX; However, the order was shipped on April 22 and only one of the two orders hand sanitizers was delivered on April 27. After delivery, the bottle was unsealed. When opening, the solution is found to be formed of jelly lumps that is not as the normal hand sanitizers. During that time, an attempt to contact the business two times via the email, but no response was received. Also, I have not received a reply for an approval to return the items. Therefore, I had no choice but to file this compliant.
I am requesting a refund for the purchased items.
Contact Name and Title: ***
Contact Phone: +X (XXX) XXX-XXXX
Contact Email: ***
Hello, ***
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund. This action as an apology for the inconvenient that we may cause to you with our company
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a full refund for ordered items.
No response from Company; Not able to contact Company by phone
I purchased unscented hand sanitizer 6 pack order number XXXXXXXXXX online on 4/7/20. Received order approximately 4/22/20. When I opened a bottle from the shipment approximately May 1, put it on my hands, it caused my hands to smell moldy. I then tried another bottle in the shipment which resulted in the same lingering moldy smell. I purchased this identical sanitizer at Publix grocery store and it DOES NOT cause that moldy smell. I can't tolerate that lingering moldy smell on my hands. I believe there is something wrong with the sanitizer you shipped me. I would like to return the product in a timely manner and get a refund. I have attempted to call the company number several times but they are not taking calls. I finally emailed them on Sunday 5/10/20 explaining the situation. They say on the website they will respond in 1 business day. I cannot return the product according to their website until they send me an email explaining the return. I want them to respond to my email re the return before the item can no longer be returned.
I would like instructions on how to return the product with a shipping receipt; And refund of $54.98
Contact Name and Title: ***
Contact Phone: +X (XXX) XXX-XXXX
Contact Email: ***@daytodayimports.com
Hello, ***
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund. Please keep the product and share it with someone else in this times of crisis
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very happy with their response. The company responded to my complaint quickly and gave me a full refund. Thank you very much!
Bad customer service does that answer emails does that answer phones items are not as described
Item not as described smells like paint thinner very nauseating smell, similar situation other people have had. Not to mention the boxes are marked with the words flammable which could be a hazard in transit.
Unscented hand sanitizer - 1 Gallon
ORDER NUMBER
XXXXXXXXXX
ORDER DATE
April 9, 2020 10:46:33 PM PDT
PAYMENT METHOD credit card Total $65.69
Proof of Delivery
Dear Customer,
This notice serves as proof of delivery for the shipment listed below.
Tracking Number
1ZEYXXXXXXXXXXXXXX
Weight
15.00 LBS
Service
*** Ground
Shipped / Billed On
04/09/2020
Delivered On
04/24/2020 4:04 P.M.
Delivered To
*** US
Received By
DRIVER RELEASE
Left At
Front Door
Thank you for giving us this opportunity to serve you. Details are only available for shipments delivered within the last 120 days. Please print for your records if you require this information after 120 days.
Sincerely,
***
Tracking results provided by *** 05/06/2020 4:40 A.M. EST
Seeking full refund. Please send prepaid return label that covers 15 pound box Back to your facility. Also seeking a full explanation and apology for the delay and non-response to emails and phone calls.
Contact Name and Title: ***
Contact Phone: +X (XXX) XXX-XXXX
Contact Email: ***
Hello, ***
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund. By the way we want you to keep the product and share it with someone else in this times of crisis.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I'll except your Offer after the refund has been processed to my bank. Having a high volume of orders is not a valid excuse for not answering those emails Or phones If you have a big surge in volume just a suggestion, common sense says hire more customer service reps for the phones and emails. don't take advantage of the Revdex.com for your customer service needs they should charge you for their service after 3 complaints In your case it's over 100 Complaints.
Hello, ***
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your account to see if the money is reflect it, and let us know for further assistance.
By the way we´re implementing new ethods to get better responses faster to our customers.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
Best regards
(The consumer indicated he/she ACCEPTED the response from the business.)
I receive my refund dispute resolved. Would do business in the future as your customer service improves. Thanks
I am very unhappy with my purchase hand sanitizer from target and it was advertised as non-scented items but item smelled like tea tree oil
I am very unhappy with my purchase I had purchased this hand sanitizer from target and it was advertised as non-scented items but when I took it home it was very watery and consistency and it had a very strong tea tree oil scent which is not what it should be sold is definitely very unhappy as I am very sensitive to certain fragrances and this is not the time to cheat people we have to help each other not cause each other anymore stress in mind you these were not inexpensive either
Refund for purpose
.
we hope that you´re doing it great during this crisis around the world.
we´re really happy to help you with your compalin, in order to better assist you, please provide us your order id, to proceed and solve your claim, by the way we´re really sorry for the issues that you´re living with our company.
please be extra safe
Best regards.
I ordered hand three 8 oz hand sanitizer bottles and they came filled with water like substance.
I ordered three 8oz bottles of hand sanitizer on 3-17, thru Amazon, but they shipped thru Art Naturals. ORDER # ***-*** Total $31.59 Paid by Visa.
When I received them, they were not filled with hand sanitizer gel. they were filled with a water like substance.
I would like a refund of the $31.59 I paid for the hand sanitizer.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Hello,
We really apologize for the inconvinniences with our product.
We have processed the refund of your order ***
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Best Regards.
(The consumer indicated he/she ACCEPTED the response from the business.)
This is satisfactory. Thank you.
Product received was different from previous order of same thing - horrible smell, slimey and sticky. Cant get reply of seller by phone or email.
I have placed and received 2 orders from this company for hand sanitizer.
The first order *** for six bottles received and no problems.
However, my second order *** on 4/1/20 for six bottles was received and although the same product was ordered, it is different than the product that I recieved in the first order. Order *** product has a very bad, pungent smell, the consistency is thinner and it is sticky/slimy. I do not know if it's a bad batch or what but it is not usable.
The differences in the orders that I could see where as noted above as well as the packaging bottles were different. The first order was a taller 8 oz black cap bottle with number *** and Exp 03/2022 on bottom of bottle, second order was shorter 8 oz white cap bottles with number*** only on bottom of bottle, no exp date.
I requested an exchange or refund from the seller for order *** via email on 4/13/20 but have not received a reply.
refund of product and shipping costs
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund. for the order ***
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
Placed an order two and a half weeks ago. Have yet to receive it. Cannot get through to the company by phone or email.
I placed Order # *** on April 25th. I received and email on April 28th with Shipping # *** along with a UPS tracking #. When I click on the tracking number, it states the shipping label has been created that same day with no further updates since April 28. I pleaded an order for two gallons of hand sanitizer. I have tried calling the customer service number in which a recording comes on and does not allow for a voicemail to be left. I also emailed the customer service email address and have not received a response.
A refund so I may purchase the product elsewhere.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Hello, ***
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund, and we contacted you directly via email
please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I am extremely disappointed and frustrated with Art Naturals. I placed an order for face serums and 4 bottles of hand sanitizer on March 12, 2020. I sent an email inquiry about delivery time on 3/25 and received a pat response about backlog due to covid 19. When my order arrived about a month after placing the order it contained only one bottle of sanitizer and the serums. I also received a gift of hand lotion. The sanitizer was leaking and 3 bottles were missing. Each time I have emailed the company about the issue I have received some pat response unrelated to my problem. I have called and never anyone at the company. I paid $68.99 for this mess!
Hi dear customer, we´re really sorry about the issues that you had with our company, and we´re really happy to help you, please contact us to proceed with your full refund as an apology for the due response and your damaged products, by the way we want you to understand that we have thousands of orders placed with our company every day, and sometimes this kind of situations went out of our control, again we feel really sorry about your bad experience with us.
Be extra safe
Best regards