ArtNaturals

I placed and order and received notification it was shipping on 4/28/20. As of today, it is still showing status as "label created".
I placed and order for my upcoming wedding to try and make my already restricted wedding due to the Covid19 as safe as possible, and received notification it was shipping on 4/28/20. As of today, it is still showing status as "label created" on order #***, UPS tracking #***. I have emailed the vendor to try and get an answer as to why, but have not recieved any responses but have been charged for the merchandise that I have yet to recieve. I have called several times, and receive no answer or call back regarding the status. I am concerned that my order is lost somewhere and may be sitting in the corner of a warehouse somewhere to be forgotten and not being shipped. I am asking for the status on my order so that I can proceed.

Order not received yet, no communication from company.
I placed an order on April 26, 2020,order # ***, the charge posted to my credit card on April 27, 2020. On April 28, 2020 I received an email that my order had been shipped via UPS with a tracking # ***. Every day since the 28th I have been checking the status of the tracking & there has been no activity since the label was created by the company on 4/28/2020 at 5:48 am. I sent email to Art Naturals yesterday, May 5, 2020 asking for them to provide an eta of when I could expect my product and so far have not gotten any response and the tracking is still not updated on the UPS website. I see that the only way to get this company to follow through is by filing a complaint via the Revdex.com.

First my order was not shipped. Once I complained to my bank they sent my order. However what they sent was not what I ordered or paid for.
I ordered hand sanitizer on March 10, 2020 through the Art Naturals website. The order number is ***. The order total was $40.97. I paid with my Visa card. Initially I did not receive the order despite numerous emails (some of which bounced back) and phone calls. They refuse to answer their phones, instead you receive an outdated recording. After filing a complaint with my bank the order arrived at the end of April. However it was not hand sanitizer but a fraudulent product. It has the intense odor of strong chemical and smells almost like turpentine. The company notified my bank that they shipped the product but neglected to include that they sent a fraudulent product. This type of scam should not be allowed. Especially as they are taking advantage of the current pandemic. I am an autoimmune disease sufferer and ordered this in good faith and was cheated and see that they are still taking orders from other people. I want a full refund from this company.

I made a purchase handstanizier from ArtNaturals. It stinks so bad there is no way any human can use it.
I've been calling X-XXX-XXX-XXXX, trying to do a return and refund.....I've written several times....NO type of response at all. Purchase date was April 18, 2020.
Order number XXXXXXXXXX. Cost was *** with shipping charges item number was ANHS-SCFR-8-2.

Placed two separate orders; money was taken from me, but no product was shipped.
I purchased, on 04/19/20, a total of four, one gallon bottles of hand-sanitizer for my two separate business locations, the combined total of $262.76. On 04/20/20, I received confirmation for both businesses that the items have been shipped, and two separate UPS tracking numbers were provided. When trying to track the shipments, both numbers state the labels have been created, but there is no further shipping progress detail. I've tried calling the company, to no avail. There is a recorded message, but no one answers, the call is dropped. As suggested by the recording and the company's website, I sent emails for both orders on 04/26/20. I have received no response. I have tried to cancel the orders and request a refund, but the company's website doesn't allow for that either. If the company does not have the products in stock, perhaps they need to update their webpage, which still states "Hand Sanitizer In Stock Buy Now." I would prefer to just get a refund of the complete amount of $262.76 (two orders of $131.38).

Product ordered on their website, company charged my credit card but never sent out the product. Company doesn't respond to emails. Want a refund.
Purchased product on April 17 on Art Naturals website. Credit card was charged but company never sent product. Ordered a gallon of hand sanitizer--order number ***. Total paid--$47.99
Website should say item on back-order if it is so I can order from someone else. Even if the product is on back-order due to Covid-19, you have to communicate with your customers and respond to my multiple emails. Company phone number says they can't take calls but they don't respond to emails either. Most of all, you can't charge the customers credit cards until the product is shipped!! Very unethical!!

Poor quality of hand sanitizer product. Chemical burns after 2 applications. Will not reply to phone calls or emails to request refund.
I have attached a receipt for the product description as well as all the other requested information noted above. I purchased the hand sanitizer in march and recieved it in april. I applied it 2 times and my hands started burning very badly. After thoroughly washing my hands and applying a generous amount of moisturizer I got some relief. I had a tremendous amount of redness on my hands as if I had a chemical burn. I inspected all the bottles of sanitizer and they all had a weird odor to them. It did not smell like isopropyl alcohol as described on the list of ingredient. Instead it smelled like pool chlorine or ammonia. I have made several phone calls and three emails attempts to request a refund through the website and I have had no contact in return from the company.

Product Ordered does not match advertised product. Quantity per bottle 50% less than advertised amount. Difficult to contact supplier. Refund request.
I placed an order XXXXXXXXXX on May 12th, 2020. The order was for 12 - 8oz hand sanitizer bottles (3 - 4packs), SKU SCFR-8-4. I paid *** via Visa/Paypal for the shipment. The shipment arrived today May 19th, 2020, so I was at first impressed that the shipment arrived within a week and I'm located on the East Coast. Upon opening the box, immediately I noticed a bottle was less than full. The bottle read 8oz, but clearly it was no where near 8 oz. EVERY bottle was the same and was significantly less product than advertised. This was not a shipping issue where the product leaked from a bottle as the box was intact. I've tried calling Art Naturals but I do not get anyone picking up the phone. I have sent an email communication today, but based on other consumer feedback, getting a response is remote.

My immediate concern is the product shortage versus advertised. Based on what I have read from other recent customers, they have experienced the same problem with actual quantity being less than advertised. Something is very wrong with this company charging full price and sending something much less than that. I would like my method of payment credited and receive notification once completed.

I've read recent complaints from other customers of Art Naturals and the spectrum is broad and even issues citing that the additives in the product are not as advertised and could be harmful. If a company deliberately short-fills product bottles, substituting ingredients not disclosed on the bottle could almost be guaranteed if they are experiencing product shortages or surges in demands.

I have no use for product that charges full price for less than full volume. The 12 bottles are sitting on a shelf in the garage awaiting a refund based on their 100% satisfaction guarantee. I have requested via email a refund since I can not contact anyone via telephone. I do not anticipate a prompt reply so I am notifying the Revdex.com of my issue with this supplier and to report fraudulent and potentially harmful business practices from Art Naturals.

Thank you

No communication, claims in stock but no fullfilment.
They claimed they had hand sanitizer in stock and I decided to buy 2 gallons of it. Charged my card for the 120 dollars. Website says in stock and still to this day says in stock. 4 days after the order I recieved a tracking number and confirmation IT HAS SHIPPED. Order number ***. I check ups daily and they still have not recieved anything from this company. Tried to call and they don't except phone calls. Extremely outdated message from March.

I orderd and paid $119.98 for products on 4/15 and have not received although they claim it was shipped. I cannot get response from company.
On 4/15/20 I ordered 2 gal on hand sanitizer (order #***). same day I received confirmation email of my order. Same day, I received second email stating my order was shipped and was provided a tracking number for UPS (UPS tracking # ***).
Total charge to my credit card was $119.98 which was paid to Art Naturals by my CC company.
On 4/27 I still hadn't received products and had been checking UPS tracking # and noticed that UPS hadn't even received products for shipping yet although they received notice of shipment on 4/15/20 (UPS site states "Label Created" only).
I emailed Art Naturals to inquire and did not receive any response.
4/29/20 I emailed ArtNaturals again as UPS tracking still shows they had not yet received shipment. No response from company.
4/30/20 I (again) emailed Art Naturals as I was becoming concerned and had checked Revdex.com site and found out their rating was an "F" and many other consumers were having exact same problem as I was.
On 5/1/20 I emailed again with a request for my money to be refunded unless they showed movement in my shipment with UPS within the next 48 hours. I indicated I would contact Revdex.com if I did not hear from them or receive word of a refund, or my shipment status.

I had ordered products from Art Naturals in the past through Amazon and never had this problem. This did not start until I decided to order directly through their web site as they offered a wider range of products and sizes. I am an essential healthcare worker and wanted the hand sanitizer in the largest size to use in my agency as we have been desperately short in supplies (as are most other places nationally). I am shocked and disgusted that ArtNaturals is repeatedly failing their customers and (technically) stealing their money -mine included - during such a global health crisis.

Since I have yet to receive any response from Artnaturals I am seeking a full refund of $119.98 credited back to my credit card they charged in my original order on 4/15/20. I also want my order to be formally cancelled as it has not yet been shipped. Since "Shipping" was free, my charges of $119.98 were for the two gallons of hand sanitizer and tax only.

Thank you for your help with this very troubling situation!

Placed order with this company that was charged but not fulfilled. Other similar fraudulent complaints found with this company.
Order placed for hand sanitizer 3/27 directly from THEIR website (which they advertised "in stock"). Order/shipment confirmation rec'd 4/28 with status as "Label created" with UPS every since. Emailed company 5/1 with no response. Attempted to call listed phone# and it is disconnected. Credit card charged. Website still up and continues to advertise that product is "in stock". Many other similar complaints found online regarding this company. Bought this brand/product recently through a brick-and-mortar walmart so this company is/was legit, but is running scams on people through these desperate times. I say "scam" because they do not respond and they disconnected their phone number AND others have recently had the same experience, it seems like. People should not have to deal with this. Thank you for your help.

I ordered a gallon of sanitizer April 13, 2020 from Art Naturals and have never received it. I paid by credit card and they sent me a tracking # but
has never been shipped. The Order # ***, Tracking # *** has never been picked up. I would like a refund of the total amount put on Mission Plastics North credit card - we DO Not want the product.

Have not received 2 orders from 3/16 and 4/19. Got tracking emails, but UPS has not received. Company is not taking calls or responding to emails.
On March 16, I ordered a 6 pack of hand sanitizer for $60.20, and I received an email on Mar 20 with a tracking number, but when I check the tracking no activity has happened since the shipping label was created for UPS.

On April 19, I ordered a gallon of hand sanitizer for $52.55 and I received an email on April 20 with a tracking number, but again no activity since the shipping label was created. UPS has not received either of the packages.

Art Naturals phone message says they are too busy and not accepting phone calls. They have not responded to my multiple emails. There is no way to resolve this with the company. This is unacceptable customer service under normal circumstances, and even worse when people are relying on their products due to the pandemic.

Website said sanitizer in stock. Got email 4/20/20 saying shipped, but not per UPS. No response to multi emails! Can NOT get by phone!
Ordered on line:
ORDER NUMBER
***

***
Recorded message says something about orders made before MARCH 15 to be shipped by a late March date. It is May!

Hand sanitizer ordered 4/12/2020 and no delivery
Absolutely horrible. I placed an order on (#XXXXXXXXXX) X/12/2020 and the only thing I received for my money was a tracking. There has been no shipping activity at all.I emailed them on 4/28/2020 but received no reply. They do not answer phone calls, their chat doesn't function. Needless to say but I am beyond frustrated. I will never recommend such a dishonest or dysfunctional company.

I have emailed the company 3 times in 2 weeks with no response. Requesting a full refund.
On April 11, 2020 I placed an order with Artnaturals for their Unscented Hand Sanitizer - 6 pack, with jojoba Oil SKU ***, Order number ***. At that time the online advertisement showed the 6 pack in white bottles and clearly stated it was with jojoba oil and 62.5% alcohol. I received my order, one bottle leaked, no safe seal, my product came in a different bottle and the ingredients on my bottles versus the ones advertised were different. I purchased this product based on what was advertised online and ingredients shown online. The product I received did include jojoba oil and alcohol content is different. It also states it is unscented. This product has a very unpleasant smell. Per their pre-recorded message it says to email them and someone will respond in 24 hours. I have emailed them 3 times since April 17th with no response to my request. I am asking for a full refund as they did not send me what they had advertised when I purchased my product.I have photos of what they showed online versus what I received if needed. The cost online was $54.98, I had a discount code so I paid a total of $48.16 on my MasterCard.

I've been emailing them for weeks now to get a full refund. I haven't got the product and now I don't even want it. I just want my money back.
I have got an order number and tracking information on April April 17, 2020. I've waited a whole week until I notice that the information doesn't changed. I have reach out to them and they have told me It will be delivered on April 21-22 and it still haven't been delivered. So I have requested a refund on April 29 and they haven't responded back with an email.

"I placed an order on Sunday, April 12th. I received a shipment email on Monday, April 13th. I have yet to see any forward progress since then."
***
***
I think I've been more than patient waiting for my order to ship. It's going on one month and no further action since Monday, April 13th indicating that my order as been shipped via UPS. I have no choice but to complain. When you call customer support their is no one to talk to. When you email ***, no one responds. When you email artnaturals Sales, no one responds. I have run out of options. They were however quick to collect $59.95 from my credit card.

Tracking number with no items shipped.
My order number of *** was placed April 19, 2020. The day right after I received an email from the company stating my order had shipped with an attached tracking number for UPS. It's now May 3 and I've been checking the tracking info every day and there has been no progress at all. It continues to say a label was created on April 20 but nothing has actually shipped.

I requested a cancellation/refund for orders# ***; didn't receive the 3 qty of 1 gallon of hand sanitizers. Won't issue full refund
On 4/14/20 I purchased 2 quantities of the 1 gallon of hand sanitizers, and 4 pack of the scent free hand sanitizers order# *** for $127.17 (discounted pricing) paid with my credit card to be shipped out to my sister ***. Which, she confirmed she only received the 4pk hand sanitizers, but she never received the 2 quantities of the 1 gallon hand sanitizers.

In addition, on the same day on 4/14/20, I purchased 1 quantity of the 1 gallon of hand sanitizer (order# *** for $59.99 discounted pricing $47.99) to be shipped out to myself (never received).

Therefore, I sent an email inquiry along with several follow up emails asking about the status of the shipments for both orders on the following dates: 4/22/02, 4/23/02, 4/24/02, 4/26/02, & 4/27/02. Since, no one within their Customer Service Dept, cared to respond back, which they claim they normally respond back within 24hrs on their company website (failed to do so).

Subsequently, on 4/29/02 I submitted a request a cancellation/refund for both order# *** (for 2 qty of 1 gallon of hand sanitizers), and order# *** (for 1 qty of 1 gallon of hand sanitizer).

Then, on 4/29/2 I received an email indicating they approved a refund to be issued for $59.99 for order #*** (still waiting for funds to appear on my credit card).

Following on the next day on 4/30/20 I received an email indicating they approved a refund to be issued for $59.99 for order #***. But, that was only for a partial credit that was issued for the order; should've issued refund for 2 qty of the 1 gallon of hand sanitizer (not just for 1 qty). Which, I sent several emails to them explaining the problem.

I sent several emails/follow up emails to them on 4/30/02, 5/01/02, & 5/03/02, explaining the problem. Furthermore, I requested they issue me the refund for the 1 quantity of the 1 gallon of hand sanitizer that's currently still outstanding at this point for $59.99 back on my credit card. Basically, I should have receive a refund for $119.98 for order# *** (1 gallon Hand Sanitizer for 2 quantities). Also, a refund for $59.99 for order# *** (1 gallon Hand Sanitizer for 1 quantity). Since, there's two different orders involved in this case.

I'm very dissatisfied with the service I received from Art Naturals, and how they opted to handle this situation (poor customer service and very unprofessional). Consequently, I refuse to conduct any further business with them in the future upon receiving my full refund back.

Thanks