Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11747463, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Michael H*** This response, is just another "brush Off"As you can read in my original complaint, after min's on hold the sent me to the "online dept"tooAll I want is for them to live up to their offer. If I go into a store, and there is a big banner saying "15% off EVERYTHING". and when I got to the register, and the clerk told me, "Oh that 15% does not apply to YOUR purchase" They would be in violation of "Contract Law", and by LAW the can NOT do thatbut the in EXACTLY what Ashley Furniture did, on in their online store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and let you know that at this time I cannot confirm if the complaint has been fully resolved just yet For your reference, details of the offer I reviewed appear below.I appreciate the business's response and have also heard directly from their customer services representative that they are giving us option of store credit for the particular store in *** where we had bought the furniture in questionThe offer is valid for two weeks (up to 29th Dec)That offer is acceptable but due to my experience with the store in the past, I can only treat this issue as resolved when I successfully pick the new furnitureThe company also wants us to pay delivery fee, the amount of which we don't know, and it is still not clear that the delivery fee could be covered by the store credit if the new furniture costs me lessTherefore, please give me two weeks to update you whether the matter is successfully resolved.Kind Regards,
*** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’ concernsWe take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner
Ms
*** purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll
warranty decisions are made by the store that sold the product in questionIt
states in the warranty booklet Ms*** should have received with her
furniture, “If a problem should arise which you feel is covered by our Limited
Warranties, contact the Ashley Furniture Industries, Incauthorized retailer
from whom you purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her
concerns
If you have additional questions or concerns,
please consider contact the *** HomeStore Customer Care department at
###-###-####
Sincerely,
*** ***
*** *** *** ***
*** *** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr*** purchased furniture from an Ashley
Furniture HomeStore in *** **Ashley Furniture HomeStores and authorized
dealers are independently owned and operatedAll
decisions are made by the
store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Sincerely,
Tammy
K***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’
concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms*** purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com. All decisions are made by their customer care department. I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms*** to discuss his/her options If you have additional questions or concerns, please consider contacting the Customer Care department at 866-436- Sincerely, *** ***
Ashley Furniture Industries, IncConsumer Affairs Representative

We are very sorry to hear Ms*** has chosen notto accept my response to her Revdex.com claimAshley Furniture Industries, Increspondedto her claim on 08/26/We will generally allow the store 14-business daysto look into the claim and respond directly to the consumer Since each of the stores are independently owned andoperated, Ashley Furniture Industries, Incin Arcadia, WI does not have accessto each of their individual sales records nor are our computers linkedtogetherTherefore, Ashley Furniture Industries, Incis unable to look intoher concerns furtherWhich is why we refer her to contact the *** HomeStoreCustomer Care department at ###-###-#### for further assistance Sincerely, *** *** Consumer Affairs Representative Ashley Furniture Industries, Inc

Hello Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr***
purchased furniture from an Ashley Furniture HomeStore in Orchard Park, NYAll warranty decisions are made by the store that sold the product in questionIt states in the warranty booklet Mr*** should have received with his furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” On behalf of Mr*** we will reach out to the Customer Care Management Team in the Orchard Park area with the information provided by the Revdex.com If you have additional questions or concerns, please consider contacting the Orchard Park HomeStore Customer Care department at ###-###-#### Sincerely, *** *** Ashley Furniture Industries, IncConsumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr***
purchased furniture from an Ashley Furniture HomeStore in *** ** Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Nanuet store, along with a request for them to investigate this matter further and contact Mr*** to discuss his options If you have additional questions or concerns, please consider contacting the Nanuet HomeStore Customer Care department at ###-###-#### Sincerely, Tammy *** Ashley Furniture Industries, IncConsumer Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr***’s parents purchased furniture from
an Ashley Furniture HomeStore in *** **Ashley Furniture HomeStores and
authorized dealers are independently owned and operated
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Stuart
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his parents options
If the Revdex.com or MR*** should have
additional questions or concerns, please consider contacting the Stuart
HomeStore Customer Care department at ###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
*** *** ***

We are very sorry to hear Mr*** has chosen not to accept my response to his Revdex.com claim Since each of the stores are independently owned and operated, Ashley Furniture Industries, Incin *** ** does not have access to each of their individual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer her to contact the Brooklyn HomeStore Customer Care department at ###-###-#### for further assistance Sincerely, Tammy *** *** *** *** Ashley Furniture Industries, Inc

Hello,
Thank you for contacting Ashley
Furniture Industries, IncWe appreciate that you have notified us regarding Ms
***’s concernsWe take these matters seriously and want to ensure the
proper steps are followed so a resolution can be reached in a timely
manner
Ms*** purchased
furniture from an authorized Ashley dealer, *** *** ** *** **Ashley dealers are independently owned and operated and are
responsible for processing warranty claims at the retail levelSince Simmons
Furniture is no longer an authorized Ashley dealer, we request that Ms
*** provide the following information for further review:
*a complete legible copy of your original receipt
*the model number of the item(s) in question
*the serial number off each item
*a detailed description of the problem(s)
*photos if available (one of the entire unit and one or two
close ups)
*your name
*your address
*daytime phone number
* Claim No ***
She may send it to one of the below:
Our fax number is: ###-###-####
E-mail address is: ***
Our mailing address
is:
Ashley Furniture Corporate Office
Attn: Consumer Affairs Department
*** *** ***
*** ** ***
If you have additional questions or
concerns, please do not hesitate to call meMy telephone number is
###-###-####, ext***
Sincerely,
*** ***
Ashley Furniture Industries, Inc
*** *** ***

Hello, We are very sorry to hear Mrs*** has chosen not to accept my response to her Revdex.com claim We have not heard anything from Mrs*** in regards to accepting our offer until we received this rejection from the Revdex.comI have sent Mrs*** an email with a copy of the Release and AgreementOnce I received the signed form back, I will submit it to Accounts Payable to issue them a check Please consider this claim closed Sincerely, Tammy *** Consumer Affairs Representative Ashley Furniture Industries, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The made no offer in the first statement and nothing here What do they just expect me to just accept I paid for In Home Delivery and Assembly and they didn't do it and I should accept paying $for nothing?Does the Revdex.com even read these? Tracy Lfrom Ashley Furniture is the only one that has attempted to resolve this.I will accept her offer of a $gift card if it is not an Ashley gift card.I'm a ten year customer and they are treating me like I'm nothing.I will never buy there again and I am telling everyone I know to never buy at Ashley's
Regards,
*** ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms***
purchased furniture from an Ashley Furniture HomeStore in Greenwood, INAll decisions are made by the store that sold the product in question Ashley Furniture Industries, Incdoes not have access to each of the retailer’s individual sales records or delivery schedules On behalf of Ms*** we will reach out to the Customer Care Management Team in the Greenwood area with the information provided by the Revdex.com If you have additional questions or concerns, please consider contacting the Greenwood HomeStore Customer Care department at ###-###-#### Sincerely, *** *** Ashley Furniture Industries, IncConsumer Affairs Representative

Hello,We are very sorry to hear Ms*** has chose to not accept our response to her concernsSince her concerns are not regarding an Ashley Furniture Industries, Incproduct, there is nothing more we are able to do to assist herHer information was forwarded to the *** ** HomeStore Customer Care departmentThey made Ashley Furniture Industries, Incaware tht they need to work within the guidelines that Serta has regarding their mattressesThey said Ms*** is able to return the mattress only, however there is a 25% restocking feeThe adjustable bases are not returnableIf Ms*** has any further questions or concerns, we highly recommend that she contact the Knoxville HomeStore Customer Care department at ###-###-####.Sincerely, *** *** *** ***Ashley Furniture Industries, Inc

Hello,
Thank you
for contacting Ashley Furniture Industries, IncWe appreciate that you have
notified us regarding Ms***’s concernsWe take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely
manner
Ms*** purchased
furniture from an authorized Ashley dealer, *** ***, in *** **Ashley dealers are independently owned and operated and are
responsible for processing warranty claims at the retail levelIt states in
the Claim Procedure section of the warranty booklet Ms*** should have
received with her furniture, “If a problem should arise which you feel is
covered by our Limited Warranties, contact the Ashley Furniture Industries,
Incauthorized retailer from whom you purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the Ashley Marketing
Specialist in the *** areaThe Marketing Specialist will assist store
management with this claim and will instruct them to contact Ms*** to discuss her options
If you have
additional questions or concerns, please do not hesitate to call meMy
telephone number is ###-###-####, ext***
Sincerely,
Tammy
K***
Ashley
Furniture Industries, Inc
*** *** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Ms***
purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll decisions
are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
*** *** ***

Hello,Thank
you for contacting Ashley Furniture Industries, IncWe appreciate that you
have notified us regarding Mr***’ concernsWe take these matters
seriously and want to ensure the proper steps are followed so a resolution can
be reached in a timely manner. For further review,
we request
that Mr*** either mail, e-mail or fax us the following information for
review: *a complete legible copy of your original receipt*the model number of the item(s) in question*the serial number off each item*a detailed description of the problem(s)*photos if available (one of the entire unit and one or two close ups)*your name*your address*daytime phone numberOur fax number is: ###-###-####E-mail address is: *** Our mailing address is: *** *** *** ***
*** *** *** ***
*** *** ***
*** ** ***Sincerely,
*** ***
*** *** *** ***
*** *** *** ** *** ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding theReinhardt’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner The
Reinhardt’s purchased furniture from an Ashley Furniture HomeStore in Avondale, AZAshley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Avondale store, along with a request for them to investigate this matter further and contact the Reinhardt’s to discuss their optionsIf you have additional questions or concerns, please consider contacting the Avondale HomeStore Customer Care department at ###-###-#### Sincerely, *** *** Ashley Furniture Industries, IncConsumer Affairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] My issue is not related to the warrantyIt is regarding the customer service that I have received on top of not receiving the product I boughtI relayed the information requested, but have not received a response to my issueSo again my issue has yet to be addressed.
Regards,
*** ***