Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11865126, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the same phone number that Ashley Furniture has provided to me before The people at this number are of no helpThey either disconnect my call, or they make promises that someone will contact me regarding my defective sofa No one ever returns my calls and no one at this number seems to know what to do for me I want contact from upper management to get this resolved
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Karla B***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr***
purchased furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in questionThe HomeStore in Broadman is now being operated as ***’s Furniture I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for ***’s along with a request for them to investigate this matter further and contact Mr*** to discuss his options If you have additional questions or concerns, please consider contacting ***’s Customer Care department at ###-###-#### Sincerely, Tammy *** Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner I have sent
an email to Ms*** requesting she contact the Consumer Affairs department directly with the proper information so we are better able to check the availability of the parts she is wanting to purchase If you have additional questions or concerns, please do not hesitate to call meMy telephone number is ###-###-#### Sincerely, *** *** Ashley Furniture Industries, IncConsumer Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s situationWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Ms
*** purchased
furniture from an Ashley Furniture HomeStore in *** *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll
warranty decisions are made by the store that sold the product in questionIt
states in the warranty booklet Ms*** should have received with her
furniture, “If a problem should arise which you feel is covered by our Limited
Warranties, contact the Ashley Furniture Industries, Incauthorized retailer
from whom you purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Bel
Air store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options
If you have additional questions or concerns,
please consider contacting the *** *** Customer Care department at
###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello, We are very sorry to hear the ***’s have chosen not to
accept my response to his Revdex.com claim
Since each of the stores are independently owned and
operated, Ashley Furniture Industries, Incin *** ** does not have access
to each of their individual sales records nor are our computers linked
togetherTherefore, Ashley Furniture Industries, Incis unable to look into
her concerns furtherWhich is why we refer her to contact the *** ***
HomeStore Customer Care department at ###-###-#### for further assistance
Sincerely,
*** ***
Consumer Affairs Representative
Ashley Furniture Industries, Inc

Hello, We are very sorry Ms*** has chose not to accept our response to her Revdex.com claimAccording to an update Ashley Furniture Industries, Increceived from the Eagle Pass HomeStore, they are trying to accommodate Ms***For any further updates, please consider contacting the Eagle Pass HomeStore Customer Care department at 830-775- Ashley Furniture Industries, Inc(the manufacturing plants corporate office) considers this claim closed on our behalf Regards, *** ***
Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner
Mr
*** purchased furniture from an Ashley
Furniture HomeStore in *** **Ashley Furniture HomeStores and authorized
dealers are independently owned and operatedAll warranty decisions are made
by the store that sold the product in questionIt states in the warranty
booklet Mr*** should have received with his furniture, “If a problem should
arise which you feel is covered by our Limited Warranties, contact the Ashley
Furniture Industries, Incauthorized retailer from whom you purchased your
furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for *** ***
store, along with a request for them to investigate this matter further and
contact Mr/ *** to discuss his options
If you have additional questions or concerns,
please consider contacting *** *** HomeStore Customer Care department at ###-###-####
Sincerely,
***
***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr*** purchased furniture from an Ashley
Furniture HomeStore in ***, **Ashley Furniture HomeStores and authorized
dealers are independently owned and operatedAll decisions are made by the
store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
*** *** ***

We are very sorry to hear that Mr*** did not accept our response to his claimOnce again, his information has been sent to the Ecomm department for reviewHe may contact them at ###-###-#### to further discuss Regards, *** ***Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Hello,
Thank you for contacting Ashley Furniture Industries, IncWe
appreciate that you have notified us regarding Ms***’s situationWe take
these matters seriously and want to ensure the proper steps are followed so a
resolution can be reached in a timely manner
Ms
*** purchased furniture from an Ashley Furniture
HomeStore in *** *** *** Ashley Furniture HomeStores and authorized
dealers are independently owned and operatedAll decisions are made by the
storeSome
retailers offer protection plans or additional plans, which are either through
their store or third party companiesAshley Furniture Industries, Incis not
liable for any of these types of plans
I took the liberty of forwarding the information provided by
the Revdex.com to the corporate office for the *** *** store, along with a request
for them to investigate this matter further and contact Ms*** to discuss her
options
If you have additional questions or concerns,
please consider contacting the *** *** HomeStore Customer Care department
at ###-###-#### or ###-###-####
Sincerely,
*** ***
*** *** *** ***
*** *** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s situationWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Mr
*** purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley
Furniture HomeStores and authorized dealers are independently owned and operated
All decisions are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Concord/Oakland
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care
department at ###-###-####
Sincerely,
***
***
Ashley
Furniture Industries, Inc
*** *** ***

I have called the Ashley Furniture store about them replacing my mattress and when they are going to put my bed together.The manager *** will not call me back! I have been sleeping on a mattress on platforms on the floor for months I have to literally climb out of bed every day now the mattress is denting in where I sleep on it because it’s on the floor this is ridiculous!! I’m going to call the department of consumer affairs I just want to sleep in the bed I paid for and have my mattress replaced never mind the other furniture issues and there are many! The furniture is junk and they’ve paid me 300$ back and that’s it! They’ve been to my house probably or more times either they didn’t have all the furniture or they forgot the screws it was always an excuse and still I’m sleeping on the floor I’m so done!! I have a bad back and this is totally unacceptable!!

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’ concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Mr
*** purchased furniture from an Ashley
Furniture HomeStore in *** **Ashley Furniture HomeStores and
authorized dealers are independently owned and operatedAll decisions are made
by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department
at ###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
*** *** ***

Hello,We are very sorry to Ms*** has chose not to accept my response to her Revdex.com claimSince each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their individual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look in to concerns furtherWhich is why we refer her to contact the *** HomeStore Customer Care department at ###-###-#### or ###-###-#### for further assistanceSincerely,*** *** *** ***Ashley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms***
purchased furniture from an Ashley Furniture HomeStore in *** *** **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the *** *** store, along with a request for them to investigate this matter further and contact Ms*** to discuss her optionsIf you have additional questions or concerns, please consider contacting the *** *** HomeStore Customer Care department at ###-###-#### Sincerely, *** *** Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We paid $cash and financed the remaining balance of the sofas. Ashley reviewed that we were buying a couch and a loveseat. Again, as customers, we trusted they had the correct skew. We did not know the skew or the name of the couches, as that is not our responsibility. We were sitting on the couches we choose and the sales associate, ***, told us she would take care of it and ring it up. We did not keep the wrong couches for any length of time. As soon as the wrong couches were delivered, we told them to bring them back. We never even looked at leather couches, which was what they delivered. When I called the store, they never said, we apologize there must be a mistake. They instead told us we signed for them and that was the end of it. We did sign assuming again that the store was honest and would provide the correct skew number. We did show ***, *** ***, the correct couches that we had ordered and his response was “Well the ones that were delivered are on the other side of the store so that cannot be right”. Again, we should not be responsible for their error. They never offered to correct the situation and rather left a message telling us they cancelled financing and that they were keeping the 30% restocking fee.This is outrageous and I am appalled that this is continuing*** had told us that the Revdex.com “always sides with them” and clearly this is an ongoing issue with Ashley. Again, we do hope that Ashley makes this right and returns our nearly $400.
Regards,
*** And *** ***

Hello,Thank you for contactingAshley Furniture Industries, IncWe appreciate that you have notified usregarding Ms***’s concernsWe take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner.Ms*** purchasedfurniture
from an Ashley Furniture HomeStore in *** **Ashley FurnitureHomeStores and authorized dealers are independently owned and operatedAlldecisions are made by the store that sold the product in questionI took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the ***store, along with a request for them to investigate this matter further andcontact Ms*** to discuss her options. If you have additional questions or concerns,please consider contacting the *** HomeStore Customer Care department at ###-###-####.Sincerely,TammyK***AshleyFurniture Industries, Inc.ConsumerAffairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ashley Furniture in *** *** will not contact me However, based on the callousness of the response from Ashley Furniture Industries, I now understand there customer service practicesI will take the loss and continue to advise people not to shop at this establishment It's quite sad because I still need my mirror(paid for) and I wanted to purchase a matching dresser and end table However, because of there lack of customer service and lying tactics they are losing sales in another area I will take this loss and pray to find the matching pieces from another establishment The store and store management will reap what they sew in due time
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Can you please give more time for the business to respond. I think it was days and if I do not respond it will close out the case and assume satisfied. The business has not made a decision yet, they had just asked me to submit more info via emailI had just submitted what they needed. However, my only option with the Revdex.com is to accept or decline the response as a permanent decisionI can't make any permanent decisions yet until the business reviews what they asked for and then responds what they would offer Because I do not know how long it will take the business to review it and come back for an answer the case should be switched around to waiting for response from the business.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject this response because it is the same information that I have been given. I have tried communicating with the store no less than times to no avail. I have called the Greendwood HomeStore Customer Care department at ###-###-#### no less than times, to which I am always told that they cannot help me because the purchase was made in store for direct ship accessories and so only the store can provide the information. The store repeatedly tells me they cannot provide me an update on the order -- that they have done what they do (take payment and place order), and that the Customer Care department at ###-###-#### can provide me an update. I am getting the run around, and now a corporate office is saying the same thing. There is obviously NO PERSON in this company who can give me an update on my order, or who can simply cancel it and refund my money as I want at this point. How can a company take payment but fail to deliver goods and everybody in the company continues to point fingers at others? This is unacceptable!
Regards,
*** ***