Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the maI contacted *** online in the beginning before I contacted ashley furniture, and they told me that as the furniture was over months old it was the duty of the ashley as the manafacters to replace etc the furniture. In the previous response from ashley furniture they stated the had forwarded on a credit what did they mean by this. It seems they don't really care about their customers or the quality of furniture they are sellingThere are so many people with the same issues as mine regarding patches of the material just falling off the couchesAshley has a duty to stand by its supposedly good name and do something
Regards,
*** ***

Depending on the amount of attachments being sent, it may have not gone throughThe email may need to be broke down into several emails if attachments are being sent The email address is correct ***a secondary address is *** Sincerely, *** ***Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr& Mrs***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr
& Mrs*** purchased furniture from an Ashley Furniture HomeStore in *** *** **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the *** Grande store, along with a request for them to investigate this matter further and contact Mr& Mrs*** to discuss their options If you have additional questions or concerns, please consider contacting the *** Grande HomeStore Customer Care department at ###-###-#### Sincerely, Tammy *** Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

Hello,We are very sorry to hear that Ms*** has chose to not accept our response to her Revdex.com claim. Ashley Furniture Industries, Inc. responsed to her claim and emailed the HomeStore on 12/04/14, Ashley Furniture Industries, Incgenerally will allow the store 7-business days after the date they received the email from us to look into an issueToday 12/12/is the 6th business dayWe highly recommend that Ms*** contact the stores Customer Care department at ###-###-#### for status updates as the manufacturing plant does not have access to each of the stores individual sales records or claimsPlease close this claim on behalf of Ashley Furniture Industries, IncSincerely,*** *** *** ***Ashley Furniture Industries, Inc

Hello,
Thank you for contacting Ashley
Furniture Industries, IncWe appreciate that you have notified us regarding Mr
***’s situationWe take these matters seriously and want to ensure the
proper steps are followed so a resolution can be reached in a timely
manner
We request that Mr*** mail, e-mail or fax us the following
information for review:
*a complete legible copy of your original receipt
*the model number of the item(s) in question
*the serial number off each item
*a detailed description of the problem(s)
*photos if available
*your name
*Claim No: ***
*your address
*daytime phone number
Our fax number is: ###-###-####
E-mail address is: ***
Our mailing
address is:
Ashley Furniture Corporate Office
Attn: Consumer Affairs Department
One Ashley Way
Arcadia, WI 54612
If you have additional
questions or concerns, please do not hesitate to call meMy telephone number
is ###-###-####, ext***
Sincerely,
*** ***
Ashley Furniture Industries,
Inc
Consumer Affairs Representative

*** *** ***
*** *** *** *** ** ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Mr***
purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com. All decisions are made by their customer care department. I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Mr*** to discuss his options. If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####. Sincerely, *** ***Ashley Furniture Industries, Inc.Consumer Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Mr
*** purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley
Furniture HomeStores and authorized dealers are independently owned and operated
All decisions are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact ** *** to discuss her options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department
at ###-###-#### or ###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Ms
*** purchased
furniture from an Ashley Furniture HomeStore in city, stateAshley Furniture
HomeStores and authorized dealers are independently owned and operatedAll decisions
are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Sincerely,
***
***
Ashley
Furniture Industries, Inc
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding the **’s concernsWe take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner
The **’s
purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll decisions
are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact the **’s to discuss their options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
*** *** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s concernsWe take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner
Ms
*** purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley
Furniture HomeStores and authorized dealers are independently owned and operated
All decisions are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department
at ###-###-####
Sincerely,
***
***
Ashley
Furniture Industries, Inc
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below The reason I do not agree with this $is based on several pointsOne thing, there is both an Ashley home store and an Ashley store in Madison The one I purchased my furniture from was on the east side close to the "new" location I am not close to the Ashley home store I also am shocked that Ashley would think the deal of $was okay My furniture is wrecked I can not use it like this You sit down and it scratches you If this is how Ashley treats someone who has bought several purchases from Ashley in the past, then I will not ever buy from Ashley again Especially if Ashley does not stand behind a store they claim is no longer there store! Quality furniture would last longer than a year before looking like crap I would never buy from a business that treats there customers like this I have bought other things in the past, but have never gotten service like this
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference* **tails of the offer I reviewed appear below
Problem is with the store and going back to the store does not help with the purchaseWe have called several times and every time the response is someone will get back in past two monthsWorst customer service...in past couple of days people have started to hang up on our calls
Regards,
*** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s situationWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Ms
*** purchased
furniture from an Ashley Furniture HomeStore in ***/*** **Ashley
Furniture HomeStores and authorized dealers are independently owned and operated
All decisions are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***/***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her concerns
If you have additional questions or concerns,
please consider contacting the ***/*** HomeStore Customer Care
department at ###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. *** *** has had no contact from Ashley furniture We also are not being helped through ***, they keep telling us to contact Ashley furniture We don't know what to do
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:I purchased damaged Sail boat home accentsI was told that I would get a refundI still haven't received a refund for that I also still haven't received the missing hourglass home accent I made the complaint aboutI have emails for proofCan I proceed to take this matter to small claims court?
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I read the business response. I have contacted customer service, they suggested I talk to the *** *** and I did not agree with her option of paying $to have someone look at the sofa or take the sofa to the warehouse. If Ashley Industries cannot help they should contact the store since its their franchise and see if they can do something. Meanwhile Bradley said he would send my complaint to *** Revdex.com and I will call their office to see if they received it and take it from their. When I filed the complaint the website took me to Revdex.com of Wisconsin that is why I filed it with youI am disappointed that nothing could be done
Regards,
*** ***

Hello,Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.Ms*** purchased
furniture
from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll
decisions are made by the store that sold the product in questionI took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options. If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at ###-###-####.Sincerely,***
***Ashley
Furniture Industries, Inc.Consumer
Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms*** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner All
warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Ms*** claim If MsServello or the Revdex.com would like to reply to this email at *** with additional information, I would be happy to reach out to the Customer Care Management Team of the store from whom she purchasedPlease provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in question Thank you *** *** Ashley Furniture Industries, IncConsumer Affairs Representative