Ashley Furniture Industries, Inc.

Hello,We are very sorry to hear Ms*** has chose not to accept my response to her Revdex.com claimSince each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their indivdual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer her to contact the *** HomeStore Customer Care department at ###-###-#### for further assistanceSincerely, *** *** *** ***Ashley Furniture Industries, Inc

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified
us
regarding Ms***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Ms*** purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll decisions
are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Sincerely,
Tammy
K***
Ashley
Furniture Industries, Inc
*** *** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Ms
*** purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll
warranty decisions are made by the store that sold the product in questionIt
states in the warranty booklet Ms*** should have received with her
furniture, “If a problem should arise which you feel is covered by our Limited
Warranties, contact the Ashley Furniture Industries, Incauthorized retailer
from whom you purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Baltimore
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options
If you have additional questions or concerns,
please consider contact the Baltimore HomeStore Customer Care department at
301-782-
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello,
Thank you
for contacting Ashley Furniture Industries, IncWe appreciate that you have
notified us regarding Mr***’s concernsWe take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely
manner
Mr
*** did contact our Consumer Affairs department on September 9, at
which time his concerns were sent to the Ashley Marketing Specialist to address
his concerns with the storeMr***
purchased furniture from an authorized Ashley dealer, Finders Keepers, in *** *** Ashley dealers are
independently owned and operated and are responsible for processing warranty
claims at the retail levelIt states in the Claim Procedure section of the
warranty booklet Mr*** should have received with his furniture, “If a
problem should arise which you feel is covered by our Limited Warranties,
contact the Ashley Furniture Industries, Incauthorized retailer from whom you
purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the Ashley Marketing
Specialist in the Tennessee areaThe Marketing Specialist will assist store
management with this claim and will instruct them to contact Mr*** to discuss his concerns
If you have
additional questions or concerns, please do not hesitate to call meMy
telephone number is ###-###-####, ext######
Sincerely,
***
***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello,We are very sorry to hear that our response has not been acceptedThe claim has been forwarded to the appropriate parties for reviewIt has been brought to our attention that that Ms*** was contacted and offered a full refund to which she refusedTherefore, she has been scheduled for service on Wednesday November 16, They offered the service on the same day they called her however due to her schedule it could not be the same dayWe are considering this claim closed Sincerely,***Ashley Consumer Affairs

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Mr
*** purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll decisions
are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at ###-###-####
Sincerely,
Tammy
K***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’ concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Ms
*** purchased furniture from an Ashley
Furniture HomeStore in *** **Ashley Furniture HomeStores and
authorized dealers are independently owned and operatedAll decisions are made
by the store that sold the product
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at ###-###-####
Consider
this claim closed on behalf of Ashley Furniture Industries, Inc
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response is appreciated and since the complaint was kindly forwarded to the local *** store, I will wait to hear back from them.
Regards,
*** ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Ms*** purchased
furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com. All decisions are made by their customer care department. I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms*** to discuss her options. If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####. Sincerely, *** ***Ashley Furniture Industries, Inc.Consumer Affairs Representative

We are very sorry to hear Ms*** has chosen not to accept my response to her Revdex.com claim Since each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their individual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer her to contact the Bear HomeStore Customer Care department at ###-###-#### for further assistance Sincerely, Tammy *** Consumer Affairs Representative Ashley Furniture Industries, IncTell us why here

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms
*** purchased furniture from an Ashley Furniture HomeStore in Secaucus, NJ All warranty decisions are made by the store that sold the product in questionIt states in the warranty booklet Ms*** should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” On behalf of Ms*** we will reach out to the Customer Care Management Team in the Secaucus, NJ area with the information provided by the Revdex.com If you have additional questions or concerns, please consider contacting the Secaucus HomeStore Customer Care department at ###-###-#### Sincerely, *** *** Ashley Furniture Industries, IncConsumer Affairs Representative

We are very sorry to hear Ms*** has chosen not to accept my response to her Revdex.com claim Ms*** purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com. All decisions are made by their customer care department. I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms*** to discuss his/her options If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-#### Sincerely,
*** *** Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11747463, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Michael H*** This response, is just another "brush Off"As you can read in my original complaint, after min's on hold the sent me to the "online dept"tooAll I want is for them to live up to their offer. If I go into a store, and there is a big banner saying "15% off EVERYTHING". and when I got to the register, and the clerk told me, "Oh that 15% does not apply to YOUR purchase" They would be in violation of "Contract Law", and by LAW the can NOT do thatbut the in EXACTLY what Ashley Furniture did, on in their online store

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s concernsWe take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner
Ms***
purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley
Furniture HomeStores and authorized dealers are independently owned and operated
All decisions are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her concerns
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department
at *** or -###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello,We are very sorry to hear that Ms*** has chose not to accept our response to her Revdex.com claimWe received Ms***'s Revdex.com claim on 02/19/and responded on 02/20/along with forwarding her concerns the the appropirate party for further reviewWe generally allow them 7-business days to review the claimIf Ms*** has any further questions, we recommend that she contact the *** HomeStore Customer Care department at ###-###-####Sincerely,*** *** *** ***Ashley Furniture Industries, Inc

We are very sorry to hear Mr*** has chosen not to accept my response to his Revdex.com claim Since each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their individual sales records nor are our computers linked togetherHis concerns were sent to the Ashley Marketing Specialist on January 29, and we generally allow the Marketing Specialists 7-business days to discuss the situation with the accountWe highly recommend that Mr*** contact the store directly for status updates Sincerely, *** *** Consumer Affairs Representative Ashley Furniture Industries, IncTell us why here

We are very sorry to hear Mr*** has chosen not toaccept my response to his Revdex.com claim Since each of the stores are independently owned andoperated, Ashley Furniture Industries, Incin Arcadia, WI does not have accessto each of their individual sales records nor are our computers linkedtogetherTherefore, Ashley Furniture Industries, Incis unable to look intoher concerns furtherWhich is why we refer him to contact the store directlyfor further assistance We have however,sent his concerns to the Ashley Marketing Specialist who works directly withthe store for further review and it has been suggested that someone from thestore contact Mr*** as quickly as possible Sincerely, *** *** Consumer Affairs Representative Ashley Furniture Industries, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and let you know that at this time I cannot confirm if the complaint has been fully resolved just yet For your reference, details of the offer I reviewed appear below.I appreciate the business's response and have also heard directly from their customer services representative that they are giving us option of store credit for the particular store in *** where we had bought the furniture in questionThe offer is valid for two weeks (up to 29th Dec)That offer is acceptable but due to my experience with the store in the past, I can only treat this issue as resolved when I successfully pick the new furnitureThe company also wants us to pay delivery fee, the amount of which we don't know, and it is still not clear that the delivery fee could be covered by the store credit if the new furniture costs me lessTherefore, please give me two weeks to update you whether the matter is successfully resolved.Kind Regards,
*** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr*** purchased furniture from an Ashley
Furniture HomeStore in *** **Ashley Furniture HomeStores and authorized
dealers are independently owned and operatedAll warranty decisions are made
by the store that sold the product in questionIt states in the warranty
booklet Mr*** should have received with his furniture, “If a problem
should arise which you feel is covered by our Limited Warranties, contact the
Ashley Furniture Industries, Incauthorized retailer from whom you purchased
your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Amherst
store, along with a request for them to investigate this matter further and
contact Mr *** to discuss his
options
If you have additional questions or concerns,
please consider contacting the Amherst HomeStore Customer Care department at
###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative