Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] My issue is not related to the warrantyIt is regarding the customer service that I have received on top of not receiving the product I boughtI relayed the information requested, but have not received a response to my issueSo again my issue has yet to be addressed.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Forwarding this matter to *** store doesn't really solve my problem since I been there and they didn't help , furthermore nobody from *** had contacted me yet to check on this issue
Regards,
*** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s situationWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Ms
*** purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll decisions
are made by the store
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her concerns
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Sincerely,
*** ***
*** *** *** ***
*** *** ***

Everyone has passed my complaint on to the next personEveryone down to the finance company has decided that it is someone else's responsibility to acknowledge or deal with my problemI went into the store in Feb and it is now April how long before someone calls or bothers to say anything

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding the ***’s concernsWe take these matters seriously and want
to ensure the proper steps are followed so a resolution can be reached in a
timely
manner
The ***’s
purchased furniture from an Ashley Furniture HomeStore in *** **
Ashley Furniture HomeStores and authorized dealers are independently owned and
operatedAll decisions are made by the store that sold the product in
question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact the ***’s to discuss their concerns
If the ***’s
or the Revdex.com have additional questions or concerns, please consider
contacting the *** HomeStore Customer Care department at ###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding MrR***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution
can be reached in a timely manner MrR*** purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com. All decisions are made by their customer care department. I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact MrR*** to discuss his/her options If you have additional questions or concerns, please consider contacting the Customer Care department at 866-436- Sincerely, Tammy Klimek Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint (For your reference, details of the offer I reviewed appear below in script.) Please understand the facts: Complaint was made against the *** *** HomeStore in OctoberComplaint was forwarded to the Wisconsin office's of Ashley Furniture by Revdex.com per Ashley Furniture Store's request.I was told to take up matters with the *** *** HomeStore by the Wisconsin office of Ashley Furniture (Ms***)I communicated with the Revdex.com in Wisconsin and a rep told me to resubmit my complaint against the Florida store again and that he would send it back to the Florida Revdex.com if it came back to the Wisconsin Revdex.com.For some unknown reason, the rep never saw that the complaint came back to the Wisconsin Revdex.com and the complaint went back into the hands of Ms*** again.As you can see by Ms***'s response, the Wisconsin offices will have nothing to do with this matter and it has to be taken up with the *** *** Store If you review my complaint in full, you will understand my experience with the *** *** store and why I had to involve the Florida Revdex.com.Will someone please help me at the Florida Revdex.com so that we can put this issue to bed? I do not understand why the *** ** *** will not handle this matter Please be so kind as to contact me If it is easier, I can be contacted via telephone at ###-###-####.Thank you for your time and help!*** *** Hello,We are very sorry that Ms*** has chose to not accept my response to her Revdex.com claim. Since the stores are independently owned and operated, Ashley Furniture Industries, Incand each of the stores computers systems are not linked, therefore we request the consumer contact the store or their customer care department for further assistance. We highly recommend that Ms*** contact the *** *** HomeStore Customer Care department at ###-###-#### for further assistance with her concerns. Sincerely,*** ***Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Wes *** I was able to resolve my issue regarding this matter outside the confineshowever my objection to how this business transaction took place and was completed, remains very much dissatisfiedHowever, I have my furniture now is all in place which is what I payed for to begin with, so now it is there issue on how they rectify and complete there business going forwardI still will not consider them for any future needsThanks again for all of your help!Sincerely,*** ***Call/Text: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,We are very sorry that Mr*** has chose to not accept Ashley Furniture Industries, Incresponses to his Revdex.com claimSince the *** *** are not owned and operated by Ashley Furniture Industries, Inc., we do not have any control over when or if they contact their customers or how they handle their claimsThis situtaion is between the Exchange and Mr***We highly recommend that Mr*** contact the Exchange he purchased from for further assistance and updates regarding his concernsSincerely,*** ***Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Carl And *** ***

Hello, My apologies for the delay in responding to the rejectionI was however, waiting for a reply from the Ashley Marketing Specialist who was reviewing the claimIt has been brought to our attention that the Marketing Specialists office was attempting to contact MrW*** to further discuss his concernsThey were finally able to speak with MrW*** and discuss a resolution for his situationAshley Furniture Industries, Incis considering this claim closed. Regards,*** ***Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Crystal And Jason ***This is issue was supposedly forwarded to the local store on 12/21/I never heard from them

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding the ***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
The
***’s purchased
furniture from an Ashley Furniture HomeStore in ***, **Ashley
Furniture HomeStores and authorized dealers are independently owned and
operatedAll decisions are made by the store that sold the product in
question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact the *** to discuss their options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department
at ###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
*** *** ***

Tell us why here...*** *** *** *** *** *** *** *** *** *** *** phone *** *** ***Invoice #*** dated August 26, 2015......item #*** *** Hopstand Bar Stool Chairs damaged, loose and damaged seat cushions and loose seat cushions, attachment screws for cushions loose
and will not secure cushions to chair frames....safety hazards!

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’ concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Ms
*** purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll decisions
are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Sincerely,
Tammy
K***
Ashley
Furniture Industries, Inc
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.So who over sees that this individual store that is using the Ashley Furniture store that is using the Ashley Furniture name, is following the guideline tyat are setIf I buy and own a ***, then I have to sell *** food and someone from a corporate position makes sure that I am doing soI need to know who does this it is NOT the office that you keep referring me toWhen I questioned the warranty, this office tells me that it is set by Ashley Furniture and I would need to speak with them but I can't get any info from herI NEED to know who I can contact that over sees the individually owned storesSomeone has to make sure they are following the guidelines of the warrenty
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Hello,Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.Ms***
purchased
furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com. All decisions are made by their customer care
department. I have taken the liberty
of forwarding the information provided by the Revdex.com to the online customer care department,
along with a request for them to investigate this matter further and contact
Ms*** to discuss his/her options. If you have additional questions or concerns,
please consider contacting the Customer Care department at ###-###-####.Sincerely,*** ***Ashley
Furniture Industries, Inc.Consumer
Affairs RepresentativeTell us why here