Ashley Furniture Industries, Inc.

Hello,Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.Ms***
purchased
furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com. All decisions are made by their customer care
department. I have taken the liberty
of forwarding the information provided by the Revdex.com to the online customer care department,
along with a request for them to investigate this matter further and contact
Ms*** to discuss his/her options. If you have additional questions or concerns,
please consider contacting the Customer Care department at ###-###-####.Sincerely,*** ***Ashley
Furniture Industries, Inc.Consumer
Affairs RepresentativeTell us why here

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’ concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Ms
*** purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll decisions
are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Sincerely,
Tammy
K***
Ashley
Furniture Industries, Inc
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Andrea ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Mr*** purchased furniture from an Ashley
Furniture HomeStore in *** **Ashley Furniture HomeStores and authorized
dealers are independently owned and operatedAll decisions are made by the
store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at ###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
*** *** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner
Mr
*** purchased furniture from an Ashley
Furniture HomeStore in *** **Ashley Furniture HomeStores and authorized
dealers are independently owned and operatedAll decisions are made by the
store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contact the *** HomeStore
Customer Care department at ###-###-#### or ###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not receive, or informed by Ashley's authorized retailer, *** *** of any documents re fees associated with the warranty My husband called prior to making the order to ask these questions The fact that Ashley is washing their hands of this situation is unacceptable
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr*** purchased furniture from an Ashley
Furniture HomeStore in *** ***, **Ashley Furniture HomeStores and
authorized dealers are independently owned and operatedAll decisions are made
by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Sugar
Land store, along with a request for them to investigate this matter further
and contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the *** *** HomeStore Customer Care department at
###-###-####
Sincerely,
*** ***
*** *** *** ***
Consumer
Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ashley is
requesting Mr*** provide the following information for further review: **copy of original invoice** *item & serial numbers (/ S403583692) *description of issue (already have) *photo (already have) *name, address & phone number (already have) *claim no (19137) A copy of the invoice can be emailed to [email protected] If you have additional questions or concerns, please do not hesitate to call meMy telephone number is ###-###-####, ext Sincerely, *** *** Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am still awaiting my furniture and the $refund promised by the *** *** store
Regards,
*** ***

We are very sorry to hear Ms*** has chosen not toaccept my response to her Revdex.com claim Since each of the stores are independently owned andoperated, Ashley Furniture Industries, Incin Arcadia, WI does not have accessto each of their individual sales records nor are our computers linkedtogetherTherefore, Ashley Furniture Industries, Incis unable to look intoher concerns furtherWhich is why we refer her to contact the ***HomeStore Customer Care department at ###-###-#### for further assistance However, the *** HomeStore has brought it to ourattention that they have service scheduled with Ms*** for August 20,2015. Please consider this claim closed on behalf of AshleyFurniture Industries, Incin Arcadia, WI Sincerely, *** *** *** *** *** Ashley Furniture Industries, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Well maybe you should pick up the phone and call the store to figure out what is going on. I have already called the customer care line and they were no help. Why don't you call the customer care line to find out why no one is helping me.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s situationWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr*** purchased furniture from an Ashley
Furniture HomeStore in *** *** Ashley Furniture HomeStores and
authorized dealers are independently owned and operatedAll refund decisions
are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his concerns
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department
at ###-###-####
Sincerely,
***
***
Ashley
Furniture Industries, Inc
*** *** ***

Hello,I am very sorry to hear that Mr*** has chose to not accept my response to his Revdex.com claimEach of the stores are indpendently owned and operated, they develop and implement their own policies and proceduresAshley Furniture Industries, Incdoes not have any ownership relationship with the stores nor are our computer systems linked, therefore I am unable to see the status of the claim. It is highly recommended that Mr*** contact the *** *** ** HomeStore Customer Care department at ###-###-#### or ###-###-#### to obtain details regarding his claimPlease consider this claim closed on behalf of Ashley Furniture Industries, Inc in *** ***Sincerely,*** *** *** ***Ashley Furniture Industries, Inc

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr*** purchased furniture from an Ashley
Furniture HomeStore in *** ** Ashley Furniture HomeStores and authorized
dealers are independently owned and operatedAll decisions are made by the
store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Shiloh
store, along with a request for them to investigate this matter further and
contact Mr/ *** to discuss his options
If you have additional questions or concerns,
please consider contacting the Shiloh HomeStore Customer Care department at
###-###-#### or ###-###-####
Sincerely,
***
***
Ashley
Furniture Industries, Inc
*** *** ***

I was required to say if I was satisfied with the resolution or not and because there is no resolution yet, I said noWhen there is an actual resolution, I will say I am satisfied

Depending on the amount of attachments being sent, it may have not gone throughThe email may need to be broke down into several emails if attachments are being sent The email address is correct ***a secondary address is *** Sincerely, *** ***Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms***
purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com. All decisions are made by their customer care department. I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms*** to discuss his/her options If you have additional questions or concerns, please consider contacting the Customer Care department at *** Sincerely, *** *** Ashley Furniture Industries, IncConsumer Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’ concernsWe take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner
Ms***
purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll decisions
are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the
*** store, along with a request for them to investigate this matter further
and contact Ms*** to discuss her options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-#### or ###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Ms
*** purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll decisions
are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Please
consider this claim closed on behalf of Ashley Furniture Industries, Inc
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the maI contacted *** online in the beginning before I contacted ashley furniture, and they told me that as the furniture was over months old it was the duty of the ashley as the manafacters to replace etc the furniture. In the previous response from ashley furniture they stated the had forwarded on a credit what did they mean by this. It seems they don't really care about their customers or the quality of furniture they are sellingThere are so many people with the same issues as mine regarding patches of the material just falling off the couchesAshley has a duty to stand by its supposedly good name and do something
Regards,
*** ***