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Ashley Furniture Industries

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Reviews Furniture Stores, Furniture Manufacturers Ashley Furniture Industries

Ashley Furniture Industries Reviews (230)

Hello,We are very sorry Ms [redacted] has chose to not accept our response to her Revdex.com claimAs of 11/05/14, the [redacted] HomeStore Customer Care made Ashley Furniture Industries, Incaware that they have spoke with Ms [redacted] and they have come to a resolution for herPlease consider this claim closed[redacted] Ashley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Knoxville store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Knoxville HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] *** store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his options If Mr [redacted] or the Revdex.com have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Please mail, e-mail or fax us the following information for review: *a complete legible copy of your original receipt *the model number of the item(s) in question *the serial number off each item *a detailed description of the problem(s) *photos if available (one of the entire unit and one or two close ups) *your name *your address *daytime phone number Our fax number is: ###-###-#### E-mail address is: [redacted] Our mailing address is: Ashley Furniture Corporate Office Attn: Consumer Affairs Department [redacted] *** If you have additional questions or concerns, please do not hesitate to call meMy telephone number is ###-###-####, ext [redacted] Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerMr [redacted] purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com All decisions are made by their customer care department I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his/her options.If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####Sincerely, [redacted] Ashley Furniture Industries, Inc.Consumer Affairs Representative

Hello,Thank you for bring Mr [redacted] 's concerns to our attentionAshley Furniture Industries, Incdoes work closely with each of the retailers to assure they are following the manufacturer warranty accordinglyIt has been brought to our attention that the issues Mr [redacted] has experienced with his Ashley product does not show any signs of a workmanship or manufacturer's defect, therefore it is not covered under the manufacturer's warrantyWe are very sorry that the retailer nor Ashley Furniture Industries, Incwill be able to assist him further with his concernsPlease consider this claim closed on behalf of Ashley Furniture Industries, IncSincerely, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Hello,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in Columbia, SCAshley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in questionSome retailers offer protection plans or additional plans, which are either through their store or third party companiesAshley Furniture Industries, Incis not liable for any of these types of plans.I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Columbia store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her optionsIf you have additional questions or concerns, please consider contacting the Columbia HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] Ashley Furniture Industries, Inc.Consumer Affairs RepresentativeTell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will hang onto this information as the mailers are not instantly stopped but hope I will not have to contact you in the future Regards, [redacted]

I bought the item from Ashley furniture Store The store mail confirmation of my purchase show [redacted] ***, United States as address.My purchase was made December and I paid with my debit carAshley furniture store took the money the same day as you can see in the picture I am attaching.later in December my debit account was charged again as you can see in the second picture .When I saw the charge reflected in my bank statement I contacted the store that told me that they will put the money backIt never happened .later December they charged my account again December as you can see in the picture.later they send me an email with schedule delivery for a item which doesn't make sense.as you can see in the picture

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Conroe store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Conroe HomeStore Customer Care department at ###-###-#### Sincerely, Tammy [redacted] Ashley Furniture Industries, Inc [redacted] Tell us why here

We are very sorry to hear Mr [redacted] has chosen not to accept my response to his Revdex.com claim We are very sorry to hear Mr [redacted] has chosen not to accept my response to his Revdex.com claim Since each of the stores are independently owned and operated, Ashley Furniture Industries, Incin [redacted] does not have access to each of their indivdual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns further Which is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistance Sincerely, [redacted] Ashley Furniture Industries, Inc

Hello, We are very sorry to hear that Ms [redacted] has decided to reject our response to her Revdex.com claimSince the retailer is an open retailer, she needs to work directly with their Customer Care department at 602-442-Ashley Furniture Industries, Inc(the manufacturing plants corporate office) does not have access to each of the retailers individual sales records or claimsPlease consider this claim closed on behalf of Ashley Furniture Industries, Incin Arcadia, WI Regards, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Here are the requested information :Ashley furniture [redacted] [redacted] [redacted] ***Northshore collection Arm Chairs - Item# [redacted] [redacted] Coffee Table [redacted] [redacted] Dining room table [redacted] [redacted] Thanks for your assistance [redacted] *** I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I just don't want this complaint closed until my issue is resolvedI had already worked with the authorized re-seller, [redacted] [redacted] , and processed a warranty claim through them [redacted] [redacted] submitted the claim and informed me that the manufacturer had denied it as a warranty claimI have been dealing with Eric Taylor at [redacted] ###-###-####He ordered the seat cushion and casing for the seatInitially he said the manufacturer would cover $for the installation, but then emailed me back to say "The manufacturer reviewed the images and does not feel this is a manufacturer defect, and will not cover the original $as listed previously." Regards, [redacted]

Hello,We are very sorry to hear Mr [redacted] has chose to not accept our response to his Revdex.com claimSince each of the stores are independently owned and operated, we do not have access to their individual sales recordsMr [redacted] will need to contact the [redacted] HomeStore Customer Care department to further discuss his concernsThe proper phone number Mr [redacted] will need to call is ###-###-####Please consider this claim closed on behalf of Ashley Furniture Industries, Incin [redacted] **Sincerely, Tammy K [redacted] Ashley Furniture Industries, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I called Ashley Furniture back on I talked to Tracy and was still told that she would not be able to honor the price from She told me that this was a Synchrony Bank issue and not an issue with their websiteI informed her that Synchrony Bank is the card consumer for their Ashley Furniture account and that's the reason I could not place my order onlineShe told me to keep an eye on the products I wanted to see if they would go on sale againSo, this issue is not resolved at allI have to play tag with computer everyday to see if the price has lowerI'm even more upset because I have wasted a lot of time trying to order products Regards, [redacted] ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll issues such as this need to be handled on the retail level I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her concerns If you have additional questions or concerns, please consider contacting the [redacted] HomeStore customer care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

We are very sorry to hear Ms [redacted] has chosen not to accept my response to her Revdex.com claimAshley Furniture Industries, Incis going above and beyond the manufacturer’s warranty by offering her the $We are willing to go as high as $with a signed Release & Agreement, however this is our final offerMs [redacted] purchased in February 2012, therefore her manufacturer’s warranty technically expired in February Ashley Furniture Industries, Inctechnically does not have any type of obligation to assist beyond the manufacturer’s warranty periodWe have taken into consideration the length of time the product has been within the home as well as the factory base priceMs [redacted] would receive the compensation in the form of a checkOnce we receive Ms [redacted] ’ approval, we will send her a copy of the Release & Agreement to read, sign and dateUpon receiving the signed form back, it will be sent to Accounts Payable to issue a check, the check would then be sent to Ms [redacted] via Certified MailSincerely, [redacted] Consumer Affairs Representative Ashley Furniture Industries, IncTell us why here

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms*** purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Jacksonville store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Jacksonville HomeStore Customer Care department at [redacted] Sincerely, [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative

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Address: 1 Ashley Way, Arcadia, Wisconsin, United States, 54612-1218

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