Ashley Furniture Industries

We are very sorry to hear Mr [redacted] has chosen not to accept my response to his Revdex.com claim Since each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their individual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistance Sincerely, Tammy [redacted] [redacted] Ashley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerMs [redacted] purchased furniture from an Ashley retailer, [redacted] , in Smithton, PAAshley retailers are responsible for processing warranty claims at the retail levelIt states in the Claim Procedure section of the warranty booklet Mr/ Ms [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” On behalf of Ms [redacted] we will reach out to the Customer Care Management Team in the Smithton, PA area with the information provided by the Revdex.comAn Ashley Marketing Specialist is available to assist store management with this claim if necessaryIf you have additional questions or concerns, please consider contacting Levin Furniture directlySincerely, [redacted] Ashley Furniture Industries, Inc.Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meA representative reached out to me and agreed to accept the box spring and refund me the costThey also agreed to look into the damaged furniture Regards, [redacted] ***

I bought the items online at ashleysfurniturehomestore.com so there is not a physical address

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] visited the Ashley Furniture’s website, www.ashleyfurniturehomestore.com All decisions are made by their customer care department I have taken the liberty of for***ing the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss his/her options If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10363679, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have talked to the [redacted] store several timesThey say corporate handles the refunds [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerMr [redacted] purchased furniture from an authorized Ashley dealer, One Stop Bedrooms (also known as Payless Furniture Warehouse, in Elizabeth, NJAshley dealers are independently owned and operated and are responsible for processing warranty claims at the retail levelIt states in the Claim Procedure section of the warranty booklet Mr [redacted] should have received with his furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” I took the liberty of forwarding the information provided by the Revdex.com to the Ashley Marketing Specialist in the New Jersey areaThe Marketing Specialist will assist store management with this claim and will instruct them to contact Mr [redacted] to discuss his optionsSincerely, [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am willing to resolve this issue if it a fair resolutionI can be reached at ###-###-#### Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in Ledgewood, NJAshley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Ledgewood store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her optionsIf you have additional questions or concerns, please consider contacting the Ledgewood HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr*** purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com All decisions are made by their customer care department I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his options If you have additional questions or concerns, please consider contacting the Customer Care department at 866-436- Sincerely, [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative