Ashley Furniture Industries

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr ***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ashley Furniture Industries, Incis requesting that Mr [redacted] provide the following information for further review *a complete legible copy of your original receipt *the model number of the item(s) in question *the serial number off each item *a detailed description of the problem(s) *photos if available (one of the entire unit and one or two close ups) *your name *your address *daytime phone number *Claim No: [redacted] He may send it to one of the below Our fax number is: ###-###-#### E-mail address is: [redacted] Our mailing address is: Ashley Furniture Corporate Office Attn: Consumer Affairs Department [redacted] If you have additional questions or concerns, please do not hesitate to call meMy telephone number is ###-###-####, ext [redacted] Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello,Thank you for contactingAshley Furniture Industries, IncWe appreciate that you have notified usregarding Mr***’ concernsWe take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymannerMr [redacted] purchased furniture from an AshleyFurniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorizeddealers are independently owned and operatedAll decisions are made by thestore that sold the product in questionI took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the ElPaso store, along with a request for them to investigate this matter furtherand contact Mr [redacted] to discuss his options If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care department at###-###-####.Sincerely, [redacted] AshleyFurniture Industries, Inc.ConsumerAffairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Please mail, e-mail or fax us the following information for review: *a complete legible copy of your original receipt *the model number of the item(s) in question *the serial number off each item *a detailed description of the problem(s) *photos if available *your name *your address *daytime phone number Our fax number is: ###-###-#### E-mail address is: [redacted] Our mailing address is: Ashley Furniture Corporate Office Attn: Consumer Affairs Department [redacted] Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have now received my furniture and would like to close the complaintThank you [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an authorized Ashley dealer, [redacted] **Ashley dealers are independently owned and operated and are responsible for processing warranty claims at the retail levelIt states in the Claim Procedure section of the warranty booklet Ms [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” I took the liberty of forwarding the information provided by the Revdex.com to the Ashley Marketing Specialist in the [redacted] areaThe Marketing Specialist will assist store management with this claim and will instruct them to contact Ms [redacted] to discuss her options If you have additional questions or concerns, please do not hesitate to call meMy telephone number is ###-###-####, ext [redacted] Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This response brings me no closer to resolution This response appears to be more of passing the blame than taking responsibility and making a plan to make this right The product is not delivered We have received no updates on the delivery and have not been provided any information from the company as to why the product was not delivered The customer service on the delivery end is simply appalling I am learning as I talk to friends and colleagues that this is how Ashley operates I look forward to a prompt resolution of this matter If the order is not delivered soon, I would like the order cancelled Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss his options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Hello,We are very sorry to hear that Ms [redacted] has chose to not accept our response in regards to her concernsThe Ashley Furniture Marketing Specialist has been working with the store regarding her concernsAshley highly recommends that Ms [redacted] contact the store for any type of updates regarding her claimIf Ms [redacted] has any questions, she may contact me directly at [redacted] or ###-###-####, rather than to continue to submit rejections to the Revdex.comHer claim is being reviewed.Sincerley, [redacted] Ashley Furniture Industries, Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I await further information from Ashley FurnitureThank you Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr& Mrs [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr& Mrs [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Mr& Mrs [redacted] to discuss their options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a call from a [redacted] customer services who explained the day hold and release actions on the credit card which was nothing new to me but she does not understand that the credit card companies do not release back the money on Ashley's terms and that holds were overlappingShe doesn't want to understand or accept that Ashley had over $3,in holds and that it is unfair that my order had to be cancelled because I wasn't receiving the credit back in time for my credit limit to be maxed out over a $couch! I had to cancel the couch cause too much money was on hold I still hadn't received the first credit from Nov 30th hold or any hold afterward and they wouldn't release the couch to me! She also argued that there was only one hold put on Monday the 7th yet I have a total of holds including an additional they they wanted to hold for a 3rd time in dayI have pictures of my account activity to show and she continued to argue and not help me in anyway! Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from Ash Comm Ashley dealers are independently owned and operated and are responsible for processing claims at the retail level I took the liberty of forwarding the information provided by the Revdex.com to the Ash Comm department to further review Ms [redacted] ’s claim If you have additional questions or concerns, please consider contacting Ash Comm at ###-###-#### Sincerely, Tammy K [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have made contact with MsTammy K [redacted] (Ashely Furniture Consumer Affairs Office) on more than one occasion Apparently, MsK [redacted] does not value the reputation of her employer, neither is she earnestly concerned about remedying this matter Ashley Furniture will not market and sell defective furniture and be allowed to casually walk away from any responsibility If this matter cannot be reconciled here, it will be elevated to Consumer Affairs at the Governor's Office - eventually their attention will be earned Please do not close this complaint.Respectfully, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner All warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Ms [redacted] ’ claim If Ms [redacted] or the Revdex.com would like to reply to this email with additional information, I would be happy to reach out to the Customer Care Management Team of the store from whom she purchasedPlease provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in question Thank you [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com All decisions are made by their customer care department I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss his/her options If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-#### Sincerely, Tammy [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll warranty decisions are made by the store that sold the product in questionIt states in the warranty booklet Ms [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Houston store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Houston HomeStore Customer Care department at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] We have received a full refund after weeks of frustration that should not have happenedI received a call from a gentleman from Ashley Furniture to tell me I was going to get a full refund and he was also going to give me his name and phone number via E-Mail so I could provide him pics of the broken Furniture but never received anythingMe and my wife personally will never buy anything from Ashley Furniture[redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

The store responsible offered me a $gift card to their criminal store as their means of resolution I told them this was insufficient and unacceptable They told me to write the board of directors if I wasn't satisfied.Highly unsatisfied.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]