Ashley Furniture Industries

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms*** purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operated All decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If the Revdex.com or Ms [redacted] should have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not closing this out until my issue is resolved The Ashley corporate office should still be accountable for their retail branches Regards, Geoffrey [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms*** purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, Tammy K [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please contact the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me due to no one contacting me I am very disappointed, that a dream purchase, for my family is turning into a nightmare Please have some one contact me as soon as possible Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Each authorized Ashley dealer and HomeStore is independently owned and operatedAll warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Ms***’s claim If Ms [redacted] or the Revdex.com would like to reply to this email ( [redacted] ) with additional information, I would be happy to forward a request for service to the owners and/or managers of the store from whom she purchasedPlease provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in question Thank you Tammy [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operated All warranty decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, Thank you for contacting [redacted] We appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from the [redacted] website, www[redacted] .com All decisions are made by their customer care department I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her optionsIf you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-#### Sincerely, [redacted] Consumer Affairs Representative Tell us why here

Please omit the paragraph regarding compensation for lost wagesWhat I meant to say is there was no comprehension for the amount of time spent at home instead of work waiting for a delivery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The response sent by Ashley is the exact same response they keep sendingAfter numerous calls to the [redacted] "Customer Care" department (the [redacted] facility my complaint is about), I was finally able to reach someone who would speak to meThey informed me that because I filed a complaint with the Revdex.com, all they would be willing to do for me is the bare minimum of putting velcro on my sectionalThey consider this an acceptable solution to flat cushions? I've never heard of a business retaliating against the customer that had a fair complaintBest part is I had to repeatedly call them, no one contacted meI have never had a manager reach out to meAshley Furniture has repeatedly shown me that the customer does not matterOnly their moneyI want my money back for this defective sectionalI want to take my business elsewhereI will never purchase another piece of Ashley FurnitureI am under no delusion that this matters to anyone at AshleyThat has clearly been provenThis matter is not closedA customer rep repeatedly telling me everything is forwarded to the [redacted] Customer Care department solves no part of my complaintNo one at Ashley is interested in helping me, just ignoring me Regards, [redacted]

I did accept the compensation of $from Ashley, however no one from that company has sent any correspondence or contacted me further I have not received any monies from them TheyStated they would send me something to sign and then send me the check I would love to resolve this soon No timeframe was indicated, however I thought within a week or so, I would have heard something from the company

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Rosedale store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Rosedale HomeStore Customer Care department at ###-###-#### Sincerely, Tammy [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operated All delivery schedules are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Fort Myers store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please do not hesitate to call meMy telephone number is ###-###-####, ext [redacted] Sincerely, [redacted]

Hello,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerMs [redacted] purchased furniture from an authorized Ashley dealer, Army & Air Force ExchangeAshley dealers are independently owned and operated and are responsible for processing warranty claims at the retail levelIt states in the Claim Procedure section of the warranty booklet Ms [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” I took the liberty of forwarding the information provided by the Revdex.com to the Ashley Marketing Specialist that works with the [redacted] storesThe Marketing Specialist will assist store management with this claim and will instruct them to contact Ms [redacted] to discuss her options.If you have additional questions or concerns, please consider contacting the [redacted] corporate office at ###-###-####.Sincerely, [redacted] Ashley Furniture Industries, Inc.Consumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll warranty decisions are made by the store that sold the product in questionIt states in the warranty booklet Mr [redacted] should have received with his furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Mr/ [redacted] to discuss his options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding MsS***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner MsS [redacted] purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com All decisions are made by their customer care department I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact MsS [redacted] to discuss his/her options If you have additional questions or concerns, please consider contacting the Customer Care department at 866-436- Sincerely, Tammy Klimek Ashley Furniture Industries, IncConsumer Affairs Representative

Hello,Thank youfor contacting Ashley Furniture Industries, IncWe appreciate that you havenotified us regarding Ms [redacted] ’s concernsWe take these matters seriouslyand want to ensure the proper steps are followed so a resolution can be reachedin a timely mannerMs [redacted] submitted their warranty claim toAshley Furniture Industries, Incin August At which time [redacted] was hired to complete an inspection and repair the furnitureOn October6th, [redacted] sent an email to Mr [redacted] letting him know that if hehas further damage to please supply photos for review and the claim would bereopenedUnfortunately, nothing was received, therefore we had no reason tobelieve that everything was alright The [redacted] ’smay contact [redacted] at ###-###-####, ext [redacted] or email her at [redacted] Atthe time of the call or email please provide Claim No ***.Sincerely, [redacted] AshleyFurniture Industries, Inc[redacted]

this is the information that you requested: Ashley Furniture [redacted] The Salesman named was ***, and [redacted] that I remember was either a [redacted] around his 30's and/or a [redacted] *** [redacted] shoulder length hair

Hello,We are very sorry to hear that the [redacted] 's have chose to not accept our response to her claim They purchased from the independently owned and operated HomeStore in [redacted] **I have sent their Revdex.com claim to the [redacted] HomeStore Customer Care department for reviewThey responded by explaining the following: "When the Guest ordered the furniture, we went over the order at the sales desk and she signed off stating that is the correct furniture Only when received at delivery did she mention it was incorrect She visited the store and could not point out the correct setWe did offer to reselect with no restocking fee but she declined I have spoken with our owner and because we have the cost of delivery and return, we will not be refunding the restocking fee I have called the Guest and explained this.We did offer to reselect with no restocking fee but she declined I have spoken with our owner and because we have the cost of delivery and return, we will not be refunding the restocking fee I have called the Guest and explained this."If the [redacted] 's have any further questions or concerns, we highly recommend they contact the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have still not heard from anyone at Ashley FurnitureI feel if they were serious about resolving the problem they would have at least called me to explain what the howasI am so disappointed with the service I have received from them I will not make any future purchases from them nor recommend them to anyone I know