Ashley Furniture Industries

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I sent seven pictures of the Durablend Love seat along with the requested serial number and model number As of today, I haven't been contacted by the dealer or a repto discuss this matter I am awaiting contact to discuss the problem in detail Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] , **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

We are very sorry to hear the [redacted] ’s have chose not to accept my response to their Revdex.com claimSince each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their individual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistanceSincerely, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Bear store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss his/her options If you have additional questions or concerns, please consider contacting the Bear HomeStore Customer Care department at ###-###-#### Sincerely, Tammy [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Myra [redacted]

Hello,We are very sorry that Ms [redacted] has chose to not accept my response to her Revdex.com claim Since the stores are independently owned and operated, Ashley Furniture Industries, Incand each of the stores computers systems are not linked, therefore we request the consumer contact the store or their customer care department for further assistanceWe highly recommend that Ms [redacted] contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistance with her concernsSincerely, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operated All decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello,Thank you for contacting us in regards to Ms [redacted] 's concernsAfter her first Revdex.com claim, Ashley Furniture Industries, Inc(the manufacturing plants corporate office) forwarded her concern to the Head of Customer Care for the Salem, NH HomeStoreIt was brought to our attention that her part shipped out on October 25th and a technician was scheduled for October 27th, she was not at home for the service callThey rescheduled the technician on November 9th, she was not at home for the service callThey rescheduled the technician for December 4th, she was once again not at home for the service callA technician is now scheduled for December 28thAccording to the above, the retailer has attempted to service Ms [redacted] 's bed, however the service calls were not able to be completed on the scheduled datesSincerely, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc

We are very sorry to hear Ms [redacted] has chosen not to accept my response to her Revdex.com claimSince each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their individual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistanceSincerely, [redacted] Ashley Furniture Industries, Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Ms [redacted] purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com All decisions are made by their customer care department I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her optionsIf you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.Sincerely, [redacted] Ashley Furniture Industries, Inc.Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.No one has contacted me from the [redacted] store since my last contact with themIts been 1/weeks since last contact with storeI feel that it shouldn't be the customer to have to reach out for this credit as the store should be on top of it themselvesThe credit owed to me might not be much to them but to me it isA protection plan that was not used within the term stated and should be returned to me with no hesitation or be given the run around between the store and the third party Im done dealing with this store and want my full refund written out in a checkI will also make sure not to refer any friends or family to this business Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operated All warranty decisions are made by the store that sold the product in question It states in the warranty booklet Ms [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have spoke to someone from cooperate office as I stated in my complaint [redacted] was extremely rude and told she did not care if I contacted Revdex.com to help resolve this issueShe also takes no responsibility for how furniture insurance is soldSo what that tells me is that she's okay with sales reps lying to customersI am beyond grateful that while I was told my porter bedroom set was only sold at Ashley's, I've found it somewhere else to finish purchasing the remaining items to complete my setI will NEVER do business with this company againThe only way to resolve this issue is to have my furniture fixed or refund me my money (with contacts to who I can call) and I'll order my own replacement parts Regards, [redacted] ***

Hello,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Mr [redacted] purchased furniture from an authorized Ashley dealer, [redacted] , in [redacted] **Ashley dealers are independently owned and operated and are responsible for processing warranty claims at the retail levelIt states in the Claim Procedure section of the warranty booklet Mr [redacted] should have received with his furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” I took the liberty of forwarding the information provided by the Revdex.com to the Ashley Marketing Specialist in the [redacted] areaThe Marketing Specialist will assist store management with this claim and will instruct them to contact Mr [redacted] to discuss his options.If you have additional questions or concerns, please do not hesitate to call meMy telephone number is ###-###-####, ext [redacted] .Sincerely, [redacted] Ashley Furniture Industries, Inc.Consumer Affairs RepresentativeTell us why here

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operated All warranty decisions are made by the store that sold the product in question It states in the warranty booklet Ms [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

The store we purchased it from was [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This was not completely true! They called from a local store and said they could come out, I was at work when I received the call, coming out that day was never mentioned by the caller, however they asked if they could schedule another day, I looked at my work schedule and other appointments and said I had a complete clear scedule on Wedesday, so I do not appreciate lies being told especially from someone who never spoke to me personally I again later on that day contacted by the same person from a local store saying rather than them come out they would rather offer me a full refund, which yes would be great, but given that the hoildays are approaching this would leave me with nothing to sit on, and the man I spoke to agreed with me that it would not be a nice situation to be in over the holidays so I asked them if they could replace the sofas or given the condition of the sofas that I received and the comments from the person I spoke to at [redacted] furnitre who told me that they could not gurantee that the sofas would not be in the same condition if re - ordered tells me there is no quality control and are selling seconds as new at a new price The ,man who called me totally agreed with me and agreed that the price should reflect the items He understood the circumstances I am due to the this, I had given my sofas away the day before the delivery of the new ones, it took me severral months to find the color and size that would fit my place So I want a replacement, that is fully inspected before delivery and gurantee they will not scratch and mark my wooden floors as I have just had them re-waxed by the landlord, or I would like the price adjusted to match the condition of the items Regards, M ***

Hello, We are very sorry to hear Mr [redacted] has chose not to accept my response to his Revdex.com claim Since each of the stores are independently owned and operated, Ashley Furniture Industries, Incin [redacted] does not have access to each of their individual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistance Sincerely, [redacted] [redacted] Ashley Furniture Industries, Inc