Ashley Furniture Industries

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner All warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Ms [redacted] ’ claim If Ms [redacted] or the Revdex.com would like to reply to [redacted] with additional information, I would be happy to reach out to the Customer Care Management Team of the store from whom she purchasedPlease provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in question, as well as her Ashley claim no *** Thank you [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner We have closely reviewed the information that Ms [redacted] provided as well as the Revdex.com claimUnfortunately, the HomeStore switched owners and will not be able to assist the claimIt has been noted that Ms [redacted] purchased in February 2012, therefore her manufacturer’s warranty technically expired in February Ashley Furniture Industries, Inctechnically does not have any type of obligation to assist beyond the manufacturer’s warranty periodHowever, as an exception to the manufacturer’s warranty, we have offer her some compensation for her inconvenience of the productWe have offered $to keep the sofa and loveseat with a signed Release & AgreementWe have taken into consideration the length of time the product has been within the home as well as the factory base priceYou would receive the compensation in the form of a checkThis was discussed with Ms [redacted] via telephone on February 18, 2016, she ended the conversation that she would need to discuss it with her husband and she disconnected the callWe have not heard back from her, until we received the Revdex.com claimIn regards to any extended policy the store sold, some retailers offer protection plans or additional plans, which are either through their store or third party companiesAshley Furniture Industries, Incis not liable for any of these types of plans If you have additional questions or concerns, please do not hesitate to call meMy telephone number is ###-###-####, ext Sincerely, [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Augustastore, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Augusta HomeStore Customer Care department at ###-###-#### Sincerely, Tammy [redacted] Ashley Furniture Industries, Inc [redacted]

Hello,Thank you for contactingAshley Furniture Industries, IncWe appreciate that you have notified usregarding Ms [redacted] ’s concernsWe take these matters seriously and wantto ensure the proper steps are followed so a resolution can be reached in atimely manner.Ms [redacted] purchasedfurniture from an Ashley Furniture HomeStore in [redacted] **Ashley FurnitureHomeStores and authorized dealers are independently owned and operatedAlldecisions are made by the store that sold the product in questionI took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the ***store, along with a request for them to investigate this matter further andcontact Ms [redacted] to discuss his/her options If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] AshleyFurniture Industries, Inc.ConsumerAffairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Lexington store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Lexington HomeStore Customer Care department at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello,We are very sorry to hear that Ms [redacted] has chose to not accept our response to her Revdex.com claimAccording to the manufacturer's warranty book, the store is responsible for the warranty, which automatically came with the furnitureIf for some reason Ms [redacted] did not receive the warranty book, we suggest that she review our warranty on the following site http://www.ashleyfurniture.com/SiteMap/Warranty.aspxI have also forwarded her rejection message to the Ashley Marketing Specialist who works with the store to further discuss Ms [redacted] 's concerns with the storeFor further updates, Ms [redacted] may want to contact the store directly.Sincerely, [redacted] Ashley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll warranty decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

We are very sorry to hear Mr [redacted] has chosen not to accept my response to his Revdex.com claim Since each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their individual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer his concerns to the Ashley Furniture Marketing Specialist who works with Mobley FurnitureThe Marketing Specialist is discussing Mr [redacted] ’ concerns with the store and will request someone from the store contact Mr [redacted] Sincerely, Tammy K [redacted] Consumer Affairs Representative Ashley Furniture Industries, Inc

Hello,Thank you for letting Ashley Furniture Industries, Inc know that Ms [redacted] was not satisfied with our responseSince the store is independently owned and operated, we do not have access to their recordsWe highly suggest that Ms [redacted] continue to contact the store where she purchased from for status updateThe store has the opprotunity to contact their Ashley Marketing Specialist for assistancePlease consider this claim closed on behalf of Ashley Furniture Industries, IncSincerely, [redacted] Ashley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the St Louis store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The customer cr they provided in their response is of no use to me I have already called this number and was told that they couldn't help me I would like a manager's name and number to contact for the Corporate office for the [redacted] store Regards, [redacted] ***

We are very sorry to hear Mr, [redacted] has chosen not to accept my response to his Revdex.com claimMy sincere apologies for the misspelling of his name The HomeStore in [redacted] and [redacted] ( [redacted] ), [redacted] are owned by the same owner, Mr [redacted] ***Since each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their indivdual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer her to contact the [redacted] or [redacted] HomeStore Customer Care department at ###-###-#### for further assistance Sincerely, Tammy K [redacted] Consumer Affairs Representative Ashley Furniture Industries, Inc

The store number is ***, the address is [redacted] ***The price of the desk is $for cash price, though I selected financing which were I not to pay it off early would amount to $1,I have told them without the order being filled and the desk in my office, I would not make any paymentThe Revdex.com link I followed was posted at the bottom of their website

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concerns I have done some extensive review and found that the *** collection has been discontinued for quite some time and we no longer have any components available to send to Ms***She may want to consider contacting a local furniture repair service to build her a new bedrail and stain it to match We are very sorry that we are unable to assist her further with her concerns Sincerely, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr**’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr** purchased furniture from an authorized Ashley dealer, [redacted] , in [redacted] , **Ashley dealers are independently owned and operated and are responsible for processing all claims at the retail level Mr [redacted] also called Ashley Furniture Industries, Incand spoke with me regarding his concernsIt was explained to him that refunds, which is what he is requesting, need to be handled on the retail levelMr [redacted] feels that because Ashley sells products to [redacted] and [redacted] will not issue him a refund, Ashley should stop selling products to themIt was explained this was not something that was possible as this may be an isolated incidentIt was highly recommended that Mr [redacted] work with the store regarding his concernsI also conferenced a call with Mr [redacted] and Affordable Furrniture, the gentleman at [redacted] tried to explain that Mr**’s concerns have nothing to do with Ashley Furniture as he also purchased other manufacturer’s productsThe conversation really did not go anywhere; therefore I offered to have my supervisor call Mr [redacted] on Monday after she reviews his claimLess than minutes of getting off the phone with him, he called back and spoke with another Customer Relations employee, it was explained to him that the supervisor would call him on Monday I also took the liberty of forwarding the information provided by the Revdex.com to the Ashley Marketing Specialist in the [redacted] areaThe Marketing Specialist will assist store management with this claim and will instruct them to contact Mr** to discuss his concerns If you have additional questions or concerns, please consider contacting [redacted] at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello,Thank you for contactingAshley Furniture Industries, IncWe appreciate that you have notified usregarding Ms***’s concernsWe take these matters seriously and wantto ensure the proper steps are followed so a resolution can be reached in atimely mannerEach authorized Ashley dealer and HomeStore is independentlyowned and operatedAll warranties are handled at the retail level; therefore,I do not have information at our office regarding the status of Ms***’s claimIf Ms [redacted] or the Revdex.com would like to reply to thisemail ([email protected])with additional information, I would be happy to forward a request for serviceto the owners and/or managers of the store from whom she purchasedPleaseprovide me with the name and location of the store where the furniture waspurchased and the model and serial numbers of the items in questionThank you [redacted] AshleyFurniture Industries, Inc.ConsumerAffairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] - [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] - [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] ** Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] - [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This statement did not offer a resolution to my problem nor did they even explain the issue I have Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] [redacted] HomeStore Customer Care department did not reply my email and enquires sent last week eitherThat's why I refuse to accept the response Regards, [redacted] ***

We are very sorry to hear MsB [redacted] has chosen not to accept my response to her Revdex.com claim According to the information we received back from the store is that MsB [redacted] is scheduled for service on December 24, We are considering this claim closed Sincerely, Tammy Klimek Consumer Affairs Representative Ashley Furniture Industries, Inc