Ashley Furniture Industries

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms*** purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll warranty decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Webster store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Webster HomeStore Customer Care at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of for***ing the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This merchant, [redacted] , is the authorized dealer of Ashley FurnitureIt is very basic business integrity that Ashley Furniture should not allow any merchant to use Ashley brand, logo, etcto cheat and fraud customersSo far this merchant has not either refund me money or delivereded me merchandiseI request Ashley to suspend this merchant's dealer account with AshleyOtherwise this merchant will use Ashley brand name to cheat more and more customersIt is very fundamental business responsibility and morality Regards, [redacted] **

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you Revdex.com for your help in this matter I DO NOT accept Ashely Furniture's response to my question about their advertising practices? They did not answer the question I DO accept that there is nothing further the Revdex.com can do to assist me, however Thank you again Revdex.com for your assistance Ashely Furniture I guess you weren't lying to be rude, maybe you didn't know, now that you do maybe you will do something about it I won't buy anything from you this coming Black Friday sale but I will watch and tell all my friends

Hello,Thank you for contactingAshley Furniture Industries, IncWe appreciate that you have notified usregarding Mr [redacted] ’s concernsWe take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymannerMr [redacted] purchased furniture from an AshleyFurniture HomeStore in [redacted] **Ashley Furniture HomeStores andauthorized dealers are independently owned and operatedAll decisions are madeby the store that sold the product in questionI took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the LasVegas store, along with a request for them to investigate this matter furtherand contact Mr [redacted] to discuss his options If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] AshleyFurniture Industries, Inc.ConsumerAffairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI Spoke to [redacted] two weeks ago atPH [redacted] who promised me that he would take care of the situation and contact me back in two days and it now been two weeksAshley Furniture is not following up on the promises or the responses their telling youAT THIS POINT I'm not sure where to go No One Calls you back Regards, [redacted]

Hello,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Ms [redacted] purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com All decisions are made by their customer care department I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss his/her optionsIf you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.Sincerely, [redacted] Ashley Furniture Industries, Inc.Consumer Affairs RepresentativeTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] When the technician was here, all times, he NEVER once mentioned that it was NOT a manufacturer's defect In fact, he stated quite the opposite!! I told him the loveseat had MAYBE been sat in or times by a guest, because it's only me & my husband and we use the sofa He said he could certainly see that it was practically brand new, and it had to have come from the manufacturer in that condition He just wasn't interested in fixing it I knew that from the first time he was hereHe kept commenting, "It's going to take me to hours to fix this with what they sent Contact whoever you spoke to and tell them to send you a whole new center console." That's what he told me every time he cameThe reason is because the defect was tucked underneath the padded piece of material in the center console of the loveseat But not anymore!!! Because of the ALL the INCORRECT pieces that Heather Neberman continued to send, the technician continued to stretch the material trying to figure out how to make the repair Now the defect is most definitely noticeable!! He also told me repeatedly to contact Heather, which I did via emails, that the ONLY way to repair the loveseat was to sent the entire center console She never responded to these emails.My warranty was in effect when I contacted Ashley They agreed to make the repair, and now the they are not honoring their agreement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I don't understand why my case is closedI was waiting for the response of Ashley Furniture.That is what I understood from your last messageI don't want my case to be closedI'm in Puerto Rico and because of the hurricane the communication has been cut off in most of the islandI request that you please consider opening my case againThese Ashley company has been very irresponsible from the beginningI'm not the only person that has been getting the run around from themPlease continue working in my caseThank you [redacted] W [redacted] 's

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Each authorized Ashley dealer and HomeStore is independently owned and operatedAll issues are handled at the retail level; therefore, I do not have information at our office regarding the status of Mr [redacted] claim If Mr [redacted] or the Revdex.com would like to reply to this email ( [redacted] ) with additional information, I would be happy to forward a request for service to the owners and/or managers of the store from whom he purchasedPlease provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in question Thank you [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, Tammy K [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operated All warranty decisions are made by the store that sold the product in question It states in the warranty booklet Ms [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com All decisions are made by their customer care department I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss his/her options If you have additional questions or concerns, please consider contacting the Customer Care department at 866-436- Sincerely, [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative

Hello, We are very sorry to hear Mr [redacted] has chosen not to accept my response to his Revdex.com claim Since each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their individual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer him to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistance Sincerely, Tammy K [redacted] Consumer Affairs Representative Ashley Furniture Industries, Inc

We are very sorry Ms [redacted] is not accepting our responses to her claimAshley Furniture Industries, Inchas done everything we possibly can to assist the store with her concernsWe have suggested that Ms [redacted] contact the store for status updatesPlease consider this claim closed on behalf of Ashley Furniture Industries, IncSincerely, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### This claim should be consider closed on behalf of Ashley Furniture Industries, Inc Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The only response I have received from this business is the response that they are closing this case, how in the world can a business not respond to a customers complaint by just closing case? You all need to do something, I have waited since Dec for this issue and still no solutions, they need to get with me instead of passing the buck back and forth

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll warranty decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, Tammy K [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello, We are very sorry to hear Mr [redacted] has chosen not to accept my response to his Revdex.com claim The below email was sent to Mr [redacted] : I have closely reviewed the information you providedUnfortunately, the store will not be able to assist you with your claimIt has been noted that you purchased in February 2012, therefore your manufacturer’s warranty technically expired in February Ashley Furniture Industries, Inctechnically does not have any type of obligation to assist beyond the manufacturer’s warranty periodHowever, as an exception to the manufacturer’s warranty, we would like to offer you some compensation for your inconvenience of the productWe are offering you $to keep the two recliners with a signed Release & AgreementWe have taken into consideration the length of time the product has been within the home as well as the factory base priceYou would receive the compensation in the form of a check Sincerely, [redacted] Consumer Affairs Representative Ashley Furniture Industries, IncTell us why here