Ashley Furniture Industries

Hello, I received Mr [redacted] email he sent to our Consumer Affairs departmentHis concerns were sent to the Nanuet HomeStore Customer Care department for further reviewI have requested someone from the Customer Care department contact him to further discuss his concernsThe Revdex.com or Mr [redacted] may contact the Customer Care department at ###-###-####Sincerely, Tammy [redacted] Ashley Furniture Industries, Inc

Hello,I am very sorry that Ms*** has chosen not to accept our response to her Revdex.com claimMs***'s concerns are with the [redacted] HomeStore not Ashley Furniture Industries, IncEach of the HomeStores are independently owned and operatedThe manufacturing plant does not have any ownership with any of the HomeStores, nor do we have access to their computer systemsI have forwarded Ms***'s concerns to our business to business contacts for the [redacted] HomeStoreI have requested they review her concerns and have someone contact her with a status updateFor further details, please consider contacting their Customer Care department at ###-###-#### Sincerely, [redacted] ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms*** purchased furniture from an Ashley Furniture HomeStore in Glendale, AZAll warranty decisions are made by the store that sold the product in questionIt states in the warranty booklet Ms [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” On behalf of Ms [redacted] we will reach out to the Customer Care Management Team in the Glendale area with the information provided by the Revdex.com If you have additional questions or concerns, please consider contacting the Glendale HomeStore Customer Care department at 602-442- Sincerely, [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding the [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner The [redacted] ’s purchased their TempurPedic mattress from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operated All warranty decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact the [redacted] ’s to discuss their options If you have additional questions or concerns, please consider contacting their Customer Care department at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, We are very sorry to hear that Mr [redacted] has chose not to accept our response to his claimWe do suggest that he contact the E-commerce department at ###-###-#### to further discuss his concerns [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr*** purchased furniture from an authorized Ashley dealer, [redacted] , in [redacted] **Ashley dealers are independently owned and operated and are responsible for processing warranty claims at the retail levelIt states in the Claim Procedure section of the warranty booklet Mr [redacted] should have received with his furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” I took the liberty of forwarding the information provided by the Revdex.com to the Ashley Marketing Specialist in the Leeds areaThe Marketing Specialist will assist store management with this claim and will instruct them to contact Mr [redacted] to discuss his options If you have additional questions or concerns, please do not hesitate to call meMy telephone number is ###-###-####, ext [redacted] Sincerely, [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Whoever if responsible, I need a doable resolutionThis is not itI guess I will have to take legal action against Serta and Ashely to get something done [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, Tammy K [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Hello,We are very sorry to hear that Mr [redacted] has chose to reject our message regarding his Revdex.com claimThe same day Mr [redacted] submitted the rejection to the Revdex.com, he also spoke in great length with the Supervisor of the Consumer Affairs department at Ashley Furniture Industries, IncThe concerns Mr [redacted] has is between himself and [redacted] It has also been brought to our attention that on the same purchase Mr [redacted] purchased from other manufacturers as wellPlease consider this claim closed on behalf of Ashley Furniture Industries, IncSincerely, [redacted] Ashley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, Tammy [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

We are very sorry to hear Ms [redacted] has chosen not to accept my response to her Revdex.com claimAshley Furniture Industries, Incdoes not have any type of ownership with the [redacted] HomeStoreSince each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their individual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistanceSincerely, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc.Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below See my attached invoice from Ashley when I made my online purchase It says I am being charged for In-Home Delivery and Assembly Included.I needed this as I was sending this furniture to my pregnant daughter and her husband They left the furniture at street side and made my pregnant daughter and son in law have to carry this furniture into the home and assemble it themselves Since I paid for this I want my $shipping and assembly charge back since they did not do it.They just gave an excuse that they are looking into it with another department They have made no attempt to refund the money other then give excuses like they are doing to Revdex.com now Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am not confident that this matter will be resolved by the [redacted] storeI understand the [redacted] store is a franchise, but I don't understand why corporate could not facilitate the resolution of this issue in cooperation with the [redacted] store [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding the ***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner The ***’s purchased furniture from an Ashley Furniture HomeStore in [redacted] ***, **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Sugar Land store, along with a request for them to investigate this matter further and contact the ***’s to discuss their options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10703132, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The store has still not contacted me or resolved my issue

Hello,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in questionI took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Bel Air store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her optionsIf you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] Ashley Furniture Industries, Inc.Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response was basically "Leave us alone." I'm opening a complaint with the FTC about your fraudulent advertising In the meantime I will be posting the details of this case on every social media site I can find Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have attempted to resolve the matter with the Orchard Park, NY location of Ashley Furniture without satisfaction and am therefore looking to bring them matter to the attention of those at the corporate level nationally through the parent company Regards, [redacted] **