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Ashley Furniture Industries

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Reviews Furniture Stores, Furniture Manufacturers Ashley Furniture Industries

Ashley Furniture Industries Reviews (230)

Hello,Thank you for contactingAshley Furniture Industries, IncWe appreciate that you have notified usregarding Ms [redacted] ’s concernsWe take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner.Ms [redacted] purchasedfurniture from an Ashley Furniture HomeStore in [redacted] , **Ashley FurnitureHomeStores and authorized dealers are independently owned and operatedAlldecisions are made by the store that sold the product in questionI took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further andcontact Ms [redacted] to discuss her options If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] AshleyFurniture Industries, Inc[redacted]

The complaint is against Ashley They are the ones that produced the advertisement for this product which is what the problem isAdditionally, Ashley customer service has an option to contact them when a consumer is having an issue with one of their retailers and they have yet to provide any customer service.The retailer sold a product they were given by Ashely with the advertisement provided by Ashley

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am ok with what Ashley has proposed and am optimistic that with their help this case may get resolvedI have already done what they suggested in terms of contacting the company that I bought it from, however they have done nothing to resolve the issue and they are blaming it on AshleyI have literally contacted One Stop Bedrooms probably at least times and have spent hours trying to get this resolved through themIn summary Ashley say's that I should contact One Stop Bedrooms but when I do One Stop Bedrooms tells me that I should contact AshleyEach company here is directing me to the other one.....basically a run around with no resultsTo be very honest with everyone here, I am disappointed that Ashley chooses to do business with companies like One Stop BedroomsI'm shocked because when I shop at my local Ashley store, it's a much more professional, pleasurable and smooth process The main reason that I am rejecting the proposal here is because I want the case to stay open until I either have the furniture that I bought and paid for or I have something in writing from either Ashley or One Stop bedrooms indicating that they are sending me a new undamaged dresser within xxx daysI would prefer to leave it open though until I have the merchandise, basically get me or deliver to me what I bought and paid for....I don't think this is an unreasonable request.....Best Regards, [redacted] Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Virginia Beach store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Virginia Beach HomeStore Customer Care department at ###-###-#### Sincerely, Tammy [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative

Hello, We are very sorry that Ms [redacted] is not accepting our responsesIt is the policy of the E-commerce department to not be able to issue another days prices in their systemIf Ms [redacted] has any further concerns, she will need to discuss it with the E-comm department at ###-###-####We are considering this claim to be closed as there is nothing more that we are able to do to assist Ms*** Regards, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]As expected Ashley Furniture has done nothing to attempt to resolve the issues Their excuse that they don't have a computer link is ridiculous and unprofessional Obviously Ashley Furniture has a telephone, and I provided the phone number to the store where our purchases were made, as well as the salesmans name A simple effort as much as a telephone call from the WIheadquarters could help resolve the issues Instead, Ashley Furniture does nothing, but tell me to call the retail store, which both my wife and I have done several times We already have called the retail store where the $8000.00+ was spent on furniture, several times Ashley WI best offer is to tell me to call again? It isn't that I rejected Ashley WI offer, it is that they have not offered anything in the way of resolving the issues It appears that it is time to consult legal representation in order to resolve these issues How unprofessional that Ashley Furniture would rather fight it out in court than place a telephone call and handle a complaint, especially from customers who paid in full 4X the average customers purchase cost Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding MsSailor’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com All decisions are made by their customer care department I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact MsSailor to discuss his/her options If you have additional questions or concerns, please consider contacting the Customer Care department at 866-436- Sincerely, [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The point of this complaint is to involve Ashley corporate as the local (Eagle Pass Ashley) has not addressed my issueThem offering a future store credit of $and wanting to give me used sofas is not them trying to resolve the issueI have spoken with management and they have not addressed the issueWhy was I sold sofas that were discontinued? And why was I never called to advise of thisI find out after delivery of part of the shipment happens and then I follow up with the store and that is how I find outIs this the customer service I expect from Ashley Furniture? Regards, [redacted] [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] 's concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Before Ashley Furniture Industries, Incis able to proceed further, we will need a copy of Mr [redacted] ’s sales invoice, the item & serial number as well as the brand name of the motor (APEX or Limoss) Since Mr [redacted] purchased in Virginia, the HomeStore in Connecticut will not be able to assist as they each have different owners Once we receive the necessary information, we will review and be in contact with him If you have additional questions or concerns, please do not hesitate to call meMy telephone number is 608-323-3377, ext Sincerely, Tammy K [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative v

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This complaint is not resolved and may be escalating since they are not willing to return the amount that I paid for the couch Regards, [redacted] ***

Hello,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in questionI took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her optionsIf you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] ***Consumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Columbia store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his options If you have additional questions or concerns, please consider contacting the Columbia HomeStore Customer Care department at ###-###-#### Consider this claim closed on behalf of Ashley Furniture Industries, Inc Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is completely unacceptable and further displays Ashley Furniture's lack of responsibility in this matter(s)I am constantly bounced from the direct store I did business with to a customer service numberWhom, I called and failed to fix my chair this week because the technician decided not to show up but that is not the responsibility of the store I did business withIt is a constant bounce around and the whole experience has been endless disappointmentsAs a business regardless who is operated dependently or independently a resolution needs to happen promptly! Regards, [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me UNTIL I hear from the [redacted] store for FINAL resolution Regards, [redacted]

Hello,Thank you for contactingAshley Furniture Industries, IncWe appreciate that you have notified usregarding Mr***’s concernsWe take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymannerMr [redacted] purchased furniture from an AshleyFurniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorizeddealers are independently owned and operatedAll decisions are made by thestore that sold the product in questionI took the liberty offorwarding the information provided by the Revdex.com to the corporate office for theHouston store, along with a request for them to investigate this matter furtherand contact Mr [redacted] to discuss his options If you have additional questions or concerns,please consider contacting the Houston HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] AshleyFurniture Industries, Inc[redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Florence store, along with a request for them to investigate this matter further and contact Ms[redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Florence HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding the **’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner The **’s purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact the **’s to discuss their options If you have additional questions or concerns, please consider contacting the Ashley Furniture HomeStore Customer Care department at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, Ashley Furniture Industries, Inchas done every thing they can to assist this account with Ms***' concernsShe will need to continue to work with [redacted] store or corporate customer careAshley does not have access to each of the stores individual sales records to see the status of her claimPlease close this claim on behalf of Ashley Furniture Industries, Inc Sincerely, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Humble store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his options If you have additional questions or concerns, please consider contacting the Humble HomeStore Customer Care department at ###-###-#### Sincerely, Tammy [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative

Hello,Thank you for contactingAshley Furniture Industries, IncWe appreciate that you have notified usregarding Ms***’s concernsWe take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner.Ms [redacted] purchasedfurniture from an Ashley Furniture HomeStore in [redacted] **Ashley FurnitureHomeStores and authorized dealers are independently owned and operatedAlldecisions are made by the store that sold the product in questionI took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the Renostore, along with a request for them to investigate this matter further andcontact Ms [redacted] to discuss her options If you have additional questions or concerns,please consider contacting the Reno HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] AshleyFurniture Industries, Inc.ConsumerAffairs Representative

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Address: 1 Ashley Way, Arcadia, Wisconsin, United States, 54612-1218

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