Ashley Furniture Industries

Hello,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerMr [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in questionI took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Massassas store, along with a request for them to investigate this matter further and contact MrNewfeldto discuss his optionsIf you have additional questions or concerns, please consider contacting the Manassas HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] Ashley Furniture Industries, Inc.Consumer Affairs Representative

We are very sorry to hear Mr& Mrs [redacted] have chosen not to accept my response to their Revdex.com claim Since each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their indivdual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistance Sincerely, Tammy [redacted] [redacted] Ashley Furniture Industries, Inc

We ordered the merchandise online This was the same question they asked us before It was ordered from Ashley Furniture's website There was no particular storeAttached are screenshots of what we received of the email, the same one we forwarded to [redacted] , who never respondedThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I understand that it is an independent store, but I do still want my fence fixedIt is their responsiblity to fix itThe store in [redacted] contacted me and they said they would see that it is fixedWe will see if that happensRegards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr [redacted] purchased furniture from an Ashley Furniture HomeStore in Chattanooga, TNAshley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Chattanooga store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his optionsIf you have additional questions or concerns, please consider contacting the Chattanooga HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

Hello, Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted] ’ concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Ms.... [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question. I took the liberty of forwarding the information provided by the BBB to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss her options. If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####. Sincerely, Tammy K [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Each authorized Ashley dealer and HomeStore is independently owned and operatedAll warranties are handled at the retail levelI have emailed Mr [redacted] to obtain additional information to assist him further Please consider this claim closed as Ashley is working directly with Mr [redacted] Thank you! Tammy K [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Thank you for contacting Ashley Furniture Industries, Incregarding MrW [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached Warranties are normally handled at the retail levelHowever, the store Mr W [redacted] purchased from has closedTherefore, Ashley Furniture Industries will be happy to review his claim To properly assess the situation, we need the Revdex.com or MrW [redacted] to provide us with the following information: claim no 27391, a copy of his original sales receipt, the model and serial numbers of the item he is having trouble with and a detailed description of the problem The information can be faxed to ###-###-####, OR emailed to [email protected] OR mailed to: Ashley Furniture Industries, IncAttn: Consumer Affairs Department One Ashley Way Arcadia, WI When we receive the information, we will promptly review it to decide on the proper course of actionWe will contact MrW [redacted] to discuss his options Thank you [redacted] Ashley Furniture Industries, IncConsumer Affairs Manager

Hello, Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted] ’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a... timely manner. Mr. [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question. I took the liberty of forwarding the information provided by the BBB to the corporate office for the Cordova store, along with a request for them to investigate this matter further and contact Mr. [redacted] to discuss his concerns. If you have additional questions or concerns, please consider contacting the Cordova Customer Care department at ###-###-#### or ###-###-####. Sincerely, [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would like the store to refund me the amount of the purchased item as I have yet to receive any sort of communication from them in over daysI find their behavior is very unprofessional and ridiculousRegards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello, Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. ***’ concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Ms. ***... purchased furniture from an Ashley Furniture HomeStore in [redacted] **. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question. I took the liberty of forwarding the information provided by the BBB to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms. [redacted] to discussher options. If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####. Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operated All decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Terre Haute store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, Tammy [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his options If you have additional questions or concerns, please consider contact the [redacted] HomeStore Customer Care department at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am aware that each location has their own policies an proceduresNonetheless, given the fact the Orchard Park, NY location bears the corporate name I would think the headquarters would want to be aware of the poor business practices and, if possible, make the situation right The corporate offices should also be aware that Ashley never sent a rep to inspect the furniture in personAs I stated in previous correspondence, they tried to pass it off to a third party warranty company knowing full well the nature of the problem (general use vsone time incident)I have since filed a complaint with the local Revdex.com in WNY as wellI am also prepared to go to small claims court in addition to stopping payment on the furnitureI am also prepared to speak with media regarding this issue Regards, [redacted] Jr

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hi Ms [redacted] I just sent you an email with a copy of the original receipt This was previously sent to you Also, I had previously forwarded you the serial number as seen in the copy of previous email This is getting very frustrating I have been in contact with the Revdex.com and Ashley Furniture since early December and have sent many emails (that you claimed you did not receive) about this matter.I have sent pictures, receipts, Ser No, etc more than one time Please send someone to my house to look at the furniture I have a chair and full size couches the chair is the piece that I have been having problems with I would like it replaced in kind or re upholstered as soon as possible thank you.Regards, [redacted] s

Hello,I am very sorry to hear Ms [redacted] has chose to not accept our response to her Revdex.com claimSince each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their sales orders or claimsIt is highly recommended that Ms [redacted] contact the [redacted] HomeStore Customer Care department at ###-###-#### to further discuss her concerns.Please consider this claim closed on behalf of Ashley Furniture Industries, IncSincerely, [redacted] Ashley Furniture Industries, Inc

We are very sorry to hear that Mr [redacted] has chose to not accept our response to his Revdex.com claimOn November 10, 2014, his claim was forwarded to the Head of Customer Care for the independently owned and operated [redacted] HomeStoreOn the same day the HomeStore replied back explaining that they spoke with Mr [redacted] , they have refunded Mr [redacted] in fullIf you have any further questions or concerns, please consider contacting the HomeStore Customer Care department at ###-###-#### as Mr [redacted] 's concerns are between himself and the storePlease consider this claim closed on behalf of Ashley Furniture Industries, IncSincerely, [redacted] Consumer Affairs Representative Ashley Furniture Industries, Inc