Ashley Furniture Industries

Hello,We are very sorry to hear that Ms. [redacted] has chose not to accept our response to her concerns. The store has made Ashley Furniture Industries, Inc. aware that they have ordered the necessary parts to assist her with her concerns. Unfortunately, the parts were delivered to them damaged, therefore they needed to reorder. I have requested the store send me the order number and I will then see what I can do to get the parts shipped more quickly. Our sincere apologies for the delay in assisting Ms. [redacted] in the timely manner she would expect. If the BBB or Ms. [redacted] has any questions or concerns, please consider contacting ther [redacted] HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] Ashley Furniture Industries, Inc.

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] , **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.after the initial repair was doneThe love seat was sent to their warehouse facility and it was determined to my knowledge that the damage that had been done is in deed a manufacture defectAlso upon upon redelivery the furniture was further broken by delivery personnelI have made many attempts to contact them in regards to these issues and have experienced a failure of them being willing to communicateI have left several messages for the Service department manager with no responseIt is in my opinion that Ashley furniture intentionally prolonged repair process because I stated that I was unhappy with the service and repair that was done initiallyI explained to them that I did not utilize the furniture immediately upon receiptDue to complications during my my pregnancy and was bedbound towards the end of my pregnancy with the furniture was purchasedI've been spent a number of weeks at my mothers where the furniture is not located.I do believe that the frame issue with the wood is the reason that the recliner does not close preferablyI am formed Ashley furniture that the recliner was not closing properly in the initial stages however I do not believe that that was relayed to their customer support by the person who took The complaintTherefore the technician only looked at the frame and did not examine the reclinerI do believe that the frame may have been broken due to the recliner not functioning properly and inability to close it properlyI have asked them many occasions to speak with someone at the corporate level in regards to this issue however Ashley furniture has dodge my calls [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Hello Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerEach authorized Ashley dealer and HomeStore is independently owned and operatedAll warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Mr [redacted] ’s claimIf Mr [redacted] or the Revdex.com would like to reply to this email ( [redacted] ) with additional information, I would be happy to forward a request for service to the owners and/or managers of the store from whom he purchasedPlease provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in questionThank you [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

We are very sorry to hear Ms [redacted] has chosen not to accept my response to her Revdex.com claimSince each of the stores are independently owned and operated, Ashley Furniture Industries, Incin Arcadia, WI does not have access to each of their individual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistanceSincerely, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc.Tell us why here

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com All decisions are made by their customer care department I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss his/her options If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted] ’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely... manner. Ms. [redacted] purchased furniture from an authorized Ashley dealer, [redacted] , in [redacted] Ashley dealers are independently owned and operated and are responsible for processing warranty claims at the retail level. It states in the Claim Procedure section of the warranty booklet Ms. [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer from whom you purchased your furniture.” I took the liberty of forwarding the information provided by the BBB to the Ashley Marketing Specialist in the [redacted] area. The Marketing Specialist will assist store management with this claim and will instruct them to contact Ms. [redacted] to discuss her concerns. If you have additional questions or concerns, please do not hesitate to call me. My telephone number is ###-###-####, ext. [redacted] . Sincerely, [redacted] Ashley Furniture Industries, Inc. [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operated All decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her concerns If you have additional questions or concerns, please consider contact the [redacted] Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Hello,Thank you for contactingAshley Furniture Industries, IncWe appreciate that you have notified usregarding Ms [redacted] ’s concernsWe take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner.Ms [redacted] purchasedfurniture from an Ashley Furniture HomeStore in [redacted] **Ashley FurnitureHomeStores and authorized dealers are independently owned and operatedAlldecisions are made by the store that sold the product in questionI took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further andcontact Ms[redacted] to discuss her options If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] AshleyFurniture Industries, Inc[redacted]

Hello, Thank you for contacting Ashley Furniture Industries, Inc. Since the stores are all independently owned and operated, they develop and implement their own policies and procedures. However, per the manufacturer's Claim Procedure all warranties are through the retailer.... [redacted] Ms. [redacted] 's concerns have been forwarded to the appropriate parties at the [redacted] HomeStore Customer Care department. It has been recommended that they contact Ms. [redacted] to further discuss her concerns. If she has any questions, we suggest that she contact them at ###-###-####. Sincerely, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc.

Hello, Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted] ’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Ms.... [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question. I took the liberty of forwarding the information provided by the BBB to the corporate office for the Saint Louis store, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss her options. If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### or ###-###-####. Sincerely, [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,We are very sorry to hear that Ms [redacted] has chose not to accept our response to her Revdex.com claimSince the stores are all independently owned and operated, Ashley Furniture Industries, Incdoes not have access to their individual sales recordsTherefore, her concerns have been forwarded to the [redacted] HomeStore Customer Care department for further reviewPlease consider this claim closed on behalf of Ashley Furniture Industries, Incin [redacted] **Sincerely, [redacted] Ashley Furniture Industries, Inc

Hello,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerMr [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in questionI took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his optionsIf you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] Ashley Furniture Industries, Inc[redacted]

Hello,We are very sorry to hear that Ms [redacted] has chose not to accept our response to her Revdex.com claimSince Ashley Furniture Industries, Inc(the manufacturer's corporate office) does not have access to each of the retailers individual sales records, we are unable to offer her a status update of her orderAny updates regarding individual sales need to be handled on the retail level or through the stores Customer Care departmentWe are very sorry we are unable to assist her any further other than to forward her concerns to the head of the Greenwood Customer CareOn behalf of Ashley Furniture Industries, Incwe are considering this Revdex.com claim closed Regards, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Austin store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Austin HomeStore Customer Care department at ###-###-#### Sincerely, Tammy K [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Ms [redacted] , Consumer Affairs Representative, is saying she has contacted her marketing representative in my area and that they are trying to get in touch with a store that is owed by the owner of the store from which I purchased the Ashley Furniture...but, so far, no one has contacted me about what they will do to replace or repair this Ashley Furniture that is peeling like crazy Ms [redacted] requested that I contact her directly I began this process by contacting Ashley Consumer Affairs directly via email on July 31, After days, I had received no response so I emailed again and said that I would need to contact Revdex.comAt that point, I received email back from [redacted] on August who said that I would hear back from the marketing specialist in 14-business daysI waited the business days without any reply or contact from Ashley or the marketing specialist I emailed [redacted] again and she said that 'the part had been delivered to my door' I told her I hadn't received 'a part' and she then replied, 'that was a mistake and my claim is being reviewed by the marketing specialist' So, it was just back to square oneNow, I am being told the same thing about the marketing representative but he/she has never contacted me directly nor has he/she offered his/her solution to this problem and when it will be resolved This furniture needs to be replaced/repaired immediately This is a manufacturing issue and should be handled by Ashley Furniture directly as they should stand behind the furniture they make Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr*** purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Jacksonville store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Jacksonville HomeStore Customer Care department at ###-###-#### Please consider this claim closed on behalf of Ashley Furniture Industries, Inc Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding the [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner The [redacted] ’s purchased furniture from an authorized Ashley dealer, [redacted] Ashley dealers are independently owned and operated and are responsible for processing warranty claims at the retail levelIt states in the Claim Procedure section of the warranty booklet the [redacted] ’s should have received with their furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” I took the liberty of forwarding the information provided by the Revdex.com to the Ashley Marketing Specialist in the stores areaThe Marketing Specialist will assist store management with this claim and will instruct them to contact [redacted] ’s to discuss their options Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr& Mrs [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr& Mrs [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Matthews store, along with a request for them to investigate this matter further and contact Mr& Mrs [redacted] to discuss their options If you have additional questions or concerns, please consider contacting the Matthews HomeStore Customer Care department at ###-###-#### Sincerely, Tammy [redacted] Ashley Furniture Industries, Inc [redacted] Tell us why here

I have Already Stated My Complaint , However I Was At The Montrose Ash Furniture Store , The Call Came From Corporate From New York , They Informed Me Of The Delay and Lack Of Products That Were To Be Delivered Items were to Arrive on December 17th , and Delayed to January 20th , Then A Follow Up Call to be Delivered on the 12th of January I just want the Furniture that I Picked Out Delivered In EXCELLENT CONDITION , I Also Should Get A Price Reduction Thank You One and All