Sign in

Ashley Furniture Industries

Sharing is caring! Have something to share about Ashley Furniture Industries? Use RevDex to write a review
Reviews Furniture Stores, Furniture Manufacturers Ashley Furniture Industries

Ashley Furniture Industries Reviews (230)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I request Ashley Furniture to throughly inspect all the furniture before their delivery to ensure there is no any single damage or defectAlso I request Ashley delivery crew to provide professional delivery serviceThis Friday when they re-deliver the furniture, they much protect my house floor.In fact, Ashley furniture delivery is managers by the corporate office of Ashley instead of the local storeTherefore, Ashley should take accountability and responsibility Regards, [redacted] **

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Each authorized Ashley dealer and HomeStore is independently owned and operatedAll warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Ms [redacted] ’s claim If Ms [redacted] or the Revdex.com would like to reply to this email ( [redacted] ) with additional information, I would be happy to forward a request for service to the owners and/or managers of the store from whom she purchasedPlease provide me with the name and location of the store where the furniture was purchased and if available, the model and serial numbers of the items in question Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Brooklyn store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his options If you have additional questions or concerns, please consider contacting the Brooklyn HomeStore Customer Care department at ###-###-#### Sincerely, Tammy [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operated All decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Salt Lake City store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This has not been addressed by their franchisees, this should then be addressed by the Corporate officeThe local corporate office is not and has not responded in any way shape or form Regards, [redacted] ***

Hello,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Each authorized Ashley dealer and HomeStore is independently owned and operatedAll warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Ms***’ claim.If Ms [redacted] or the Revdex.com would like to reply to this email ( [redacted] ) with additional information, I would be happy to forward a request for service to the owners and/or managers of the store from whom she purchasedPlease provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in question.Thank you[redacted] Ashley Furniture Industries, Inc.Consumer Affairs Representative

Hello,We are very sorry to hear that Mr [redacted] has chose not to accept our response to his Revdex.com claimSince each of the stores are independently owned and operated, Ashley Furniture Industries, Incdoe not have access to their individual sale records or claimsWe recommend that Mr [redacted] continue to work with the HomeStore in [redacted] **Their customer cr is ###-###-####Please consider this claim closed on behalf of Ashley Furniture Industries, Incin [redacted] Sincerely, [redacted] Ashley Furniture Industries, Inc

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding the [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner The [redacted] ’s purchased furniture from an Ashley Furniture HomeStore in [redacted] , **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact the [redacted] ’s to discuss their options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### Sincerely, [redacted]

Hello,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding the [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.The [redacted] ’s purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com All decisions are made by their customer care department I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact the [redacted] ’s to discuss their optionsIf you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.Sincerely, [redacted] Ashley Furniture Industries, Inc[redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operated All delivery status can be obtained through the store I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Fort Worth store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her concerns If you have additional questions or concerns, please consider contacting Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just would like to know a time frame for when or if someone is going to be contacting myself or Brandon to see what the options are to reslove this issue Regards, [redacted] ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative

Hello,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerMr [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted] **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in questionI took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Mr [redacted] to discuss his optionsIf you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely, [redacted] Ashley Furniture Industries, Inc.Consumer Affairs RepresentativeTell us why here

Ashley Furniture in [redacted] So I H has been giving me the runaround from the first day I reported the issuesAshley Furniture in Austin, Texas have stated they are unable to replace the footboard on a floor model item that was discontinuedBut sold me the set as brand new on//which I was supposed to have picked up March 7th..Lee Dobbins sold me a brand-new bedroom set that was not in stock or availableBut failed to inform me of this until the following day after for a brand-new bedroom set and set up fiance for the headboard and one night standI tried to resolve this matter with Ashley Furniture with Cheryl M [redacted] of Ashley FurnitureShe offered 10% off the bed which totaled $and to NOT to repair the damaged footboard Or to repair the damaged footboard and I pay full price for an item that was sold to me as brand newI did mention that I was not going to pay for something I didn't damageThis bedroom set is discontinued and from what Ashley Furniture stated they dis not have another footboardReturning the damage footboard qill lwave me with an incomplete bedroom setI did ask Cheryl M [redacted] about a full refund in our emailShe never gave a response to the questionSince then I have received many calls on a daily basis from Ashley Furniture staff / AcceptanceNowAs well as being stalked at my work place and the home of a family memberAs well as pictures of vehicles and of propertyThis matter has reached the level of harassment and stalking Instead of dealing with the issue at handWhich is that Ashley Furniture sold me a brand-new bedroom set on the 2/26/Then the following day I was contacted by Lee Dobbins and was told the set was discontinuedA refund was never offeredNor was another bedroom setMr.Dobbins never explained the situation concerning discontinued furniture from floor modelsThe footboard was damaged while at Ashley Furniture

We are very sorry to hear Ms [redacted] has chosen not toaccept my response to her Revdex.com claim Since each of the stores are independently owned andoperated, Ashley Furniture Industries, Incin Arcadia, WI does not have accessto each of their individual sales records nor are our computers linkedtogetherTherefore, Ashley Furniture Industries, Incis unable to look intoher concerns furtherWhich is why we refer her to contact the [redacted] HomeStoreCustomer Care department at ###-###-#### for further assistance Sincerely, [redacted] [redacted] Ashley Furniture Industries, Inc

I will rework the original complaint to reflect the [redacted] store Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerEach authorized Ashley dealer and HomeStore is independently owned and operatedAll warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Mr [redacted] ’s claimIf Mr [redacted] could reply to this email ( [redacted] ) with additional information, I would be happy to forward a request for service to the owners and/or managers of the store from whom he purchasedPlease provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in questionIn the subject line we request his full name and Claim No Thank you [redacted] Ashley Furniture Industries, IncConsumer Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr [redacted] ’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll advertising decisions are made by the stores owner I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-#### or ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc [redacted]

Hello,I am very sorry to hear that Mr [redacted] has chose to not accept my response to her claimSince the store in [redacted] is independently owned and operated, we do not have access to their individual sales recordsWe highly recommend that he contact the [redacted] HomeStore Customer Care department at ###-###-#### or ###-###-####.Please close this claim on behalf of Ashley Furniture Industries, Incin [redacted] **Sincerely, [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Check fields!

Write a review of Ashley Furniture Industries

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Ashley Furniture Industries Rating

Overall satisfaction rating

Address: 1 Ashley Way, Arcadia, Wisconsin, United States, 54612-1218

Phone:

Show more...

Web:

www.ashleyfurniture.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Ashley Furniture Industries, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Ashley Furniture Industries

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated