Ashley Furniture - Jefferson Boulevard

Spoke to guest We have been trying to deliver to the wrong address even through the guest had gave us the change of address yesterday I offered to rescheduled the delivery to the correct address The guest is going to pick up the furniture today The store is refunding the guest $for the inconveniences

Date Sent: 8/2/4:40:PMI have spoken with the guest I explained that I have not got the tech report back, but if he can't repair that chair than we would exchange it However we can't refund her We will not leave her with a defect chair I will contact her again after I have spoken with the tech

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I resolved this issue last week with the corporation in TN However I want to make note that this particular ashley furniture took them 4-weeks longer than they were suppose to in refunding my money Their customer service is the worst that I have ever worked with and do not return anyone's callsSomething needs to be done because I am not the only customer going through this with this particular ashley furnitureRegards, [redacted] %

I have spoken with the guest We have the headboard and rails here but the manufacturer shipped the headboard with out legs We have ordered the legs and will schedule delivery once they arrive They should be shipping next week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have to assume the Protection Ins Co has already paid Ashley for the replacement They are NOT the one in possession of my merchandise They continue to fail to deliver my merchandise I fail to see how that is the insurance company fault it responsibility Ashley is horrible to work with I will pursue in small claim court

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Delivery was set for todayTable was again damaged, dresser damaged and no night standStill have not received a refund check for $I am tired of dealing with this situationI am tired of making arrangements for my husband or myself to be home for delivery and it become a complete waste of timeI want my full money back and they can have the pieces I have in my homeFurniture ordered in December and it is now May 1stThis is completely unacceptable Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I received a voicemail from associate with Ashley the morning of 4/10/Within a hour I called back and left a voicemail to contact meI never heard backDelivery came today (4/11/15), no kitchen table and all bedroom furniture was damaged and unable to be delivered with the exception of one nightstand and the bedStill have yet to receive credit of $Length of time is taking to get this matter resolved and undamaged furniture is unacceptable

We have allowed the guest to reselect the chair and matching sofa for a different style I was delivered on 6/ I have left a message to follow up with her to make sure this is resolved

I have spoken with the guest and explained that all sales are final We are not going to leave her with defective furniture We have offered to deliver her another set of the furniture that we first delivered damaged or she could reselect for something different

I have spoken to the guestI am have a tech go out today if he can get to her home due to the road conditions or tomorrow at the latest to repair if possibleIf he can't repair we will look at other options

Left a message for the guest to discuss the options

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] During my complaint I stated they are sending a mechanism to try to fix the reclinerWhich took days to even speak to someoneHowever, my complaint was that it wasn’t comparable to the one in the storeTheir response of “no comfort guarantee” only makes them look badSo basically they don’t stand behind their product nor care about customer satisfaction? With that being said I have talk with Ashley the sales lady from the store that sold us the setShe spent hours with us while we was decidingShe was supposed to have gotten off at and it was after once we picked one outLike I said in my original complaint we didn’t make our choice lightlyWe wanted something comfortable to sit onHad I known I would have to break it in we may have chose differentlyBut Ashley ask me to let her see if she can do anything because she wants us to be happySo I am ok with that for now

I have left a message with the guest to discuss the issues to resolve

The furniture was purchased in and we give the guest a copy of the warranty and what it covers The paper work states the protection plan doesn't cover pet damage I have left a message for the guest to discuss

I have spoken with the guest We are exchanging the out the damaged sofa tomorrow I can't refund the sofa The guest signs a contact at the time of purchase that once they accept delivery in their home there are no refunds

We are issuing the guest a $check which normally takes to week I understand this is the weeks I have emailed accounting to see the status I will follow up with the guest once I know the status

I have left the guest a message to discuss option

I have left a message for the guest to discuss the issue

RevDex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Good Morning. I wanted to wait until after the delivery before responding to this message. If the items were corrected to my satisfaction I was going to let this go. By me responding back clearly the order was incorrect again. I was supposed to receive a LAF recliner/armless chair/wedge/armless recliner/console/RAF recliner. I did not receive the armless recliner.I've let this go several times and I am fed up with dealing with these people. They won't return everything and they never get the order correct. I've been in contact with the store asking for signed contracts/details of items being switched out/details of items being replaced, I have to receive any of those communications. At this point I don't know what I am paying for or if I even got the same deal from when I ordered my furniture back on Thanksgiving.This needs to end right now! I signed a piece of paper holding me to my obligations but who is holding this company to theirs? This is a bunch of bologna that me as a consumer has to go through. I've missed time from work, I've missed time from my son, by dealing with these people on the phone and making extra trips to the store. To to reference the "comfort Level" comment, it's not about that it's about the fact that I don't want to pay you and I don't eat any pieces of your furniture in my house. Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] [redacted] contacted me on 03/19/per my original complaintThe chest was replaced (looked worse with more scratches than the original one) and I received a check for $which was the delivery fee refunded back to meHowever my king size headboard was not deliveredI contacted [redacted] on 03/21/to inquire why the headboard was not sent with the chest as she indicated it would beShe responded on 03/31/that there was a defect and a new one was ordered and would be delivered on 04/04/Received call on 04/03/and this new one was also defectedYet another one would be ordered and delivered on 04/14/When delivery person arrived on 04/14/it was not the right headboardI have since contacted [redacted] again and have been playing phone tag, still today I have not spoken with her on my headboard not being replaced! Reminding you my original delivery date in 09/and I still do not have my king size headboard replacedWhy cant this be taken care of in a timely manner? Why do I have to go through so much hassle? I am requesting an additional $for my inconveniences as of todayAnd going forward, $each time a three hour window is set up and my headboard is not delivered and is not satisfactory