Ashley Furniture - Jefferson Boulevard

As far as I am concerned this dispute is not resolved A tech did come out and inspect the tables and said the side arms on both tables were broken He was going to do e-mail to [redacted] in corporate office and tell her I need new tables I had not responded to Revdex.com, because I thought Ashley was going to take care of the problem, but I have not heard anything from them I do not want the same type table I either want money returned or a different table I was waiting for [redacted] to call me back telling me what I need to do next What do I need to get this resolved? Thank you, [redacted] ***

I spoke with the guest and she said we have resolved the issues

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I still have not received ANY paperwork stating my rights as a consumerI was told by an Ashley associate that removal of old furniture was not included, which is why we chose pick upI have since learned through a social media group that it states in the contract that delivery DOES include old furniture removalHad I been told the correct information, this situation would not even be happening right nowI will continue to fight this until AT MINIMUM I get my paperwork stating my rights as a consumerI have been lied to about that, I have been told "it's in the mail" on more than two occasions Regards, [redacted]

I have left a message with the guest to discuss a resolution to the issue I will update after I reach the guest

We have picked up the guest furniture and we refunding them their money I have left a message to make sure they have received it

I have left a message for the guest to discuss options and emailed the manufacturer to get status of the chandelier

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Customer has contact the BBB back indicating that she has received the chair however she has not received the promised refund check card that was promised by the business. Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It's been days again since I last heard from Ashley Furniture, last response was legs had been shipped It should not take days for legs to be delivered and for someone to call meAlso, I have not had any response to them in compansating me for the time it has take to get my bedroom suitI placed my order on 2/9/and still not received all my furnitureI should be compansanted for the time I have been waiting My complants through Revdex.com are the only way I can get Ashley Furniture to call meI would like to speak with them to find out what the problem is this time Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Spoke to the guest again The chair has arrived I explained that if she wanted a refund *** would be who she would need to contact for the refund since they are the one that purchased it I have offered compensation I offered a $gift card I am going to refund that in the form of a check instead on a gift card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***
I received a call on March 7, from *** with Ashley furniture stating they had not received our furniture in the warehouse so she would not give me another delivery date because she didn't know when they would receive it in the warehouseMy resolution at this point is to keep the furniture I have received as it was damaged when delivered and Ashley's to refund me the full amount I financed as paid in full

Spoke to guest We have canceled the bookcases and are refunding the guest I am following up with the store for the status of the refund

Spoke to the guest to let her know the legs are still on order I offered to allow her to reselect a different set She is wanting to wait a little longer her this set I will follow up with the legs

I have left a message for the guest to resolve

We have reordered the damaged items and are delivering missing item tomorrow. The store has entered a request for compensation. I will follow up with the guest after the delivery

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have reordered the tables and they are scheduled to be delivered on 3/

Request to reopen - issue unresolved
Problem: -
The company has failed to
correct billing errors, The product I purchased was defectiveThis is the worst customer service I have ever encountered, The Manager at the store named *** *** is the most incompetent manager, I have called left several voice mails, never a call back, she did call back after I had gotten a hold of a guy named *** *** witch I was told was her boss! I have been trying to get my furniture delivered since October 17, BTW todays date is January 222015, I call no one knows nothing or they are sorry im having issues, I will not ever buy from this store nor will I recommend this HORRIBLE outfit! my replacement entertainment center was to be replaced today, at 5pm till 8pm I get a call at 931am telling me they are in front of my house, I'm at work, long story short I did not get my entertainment center today! called the manager said all they can do is reschedule it, mind you it wasn't *** *** it was a lady named ***/***, Ridiculous, when the entertainment center was delivered it had no doors they were missin and the delivery driver took out a black marker and colored in the scratches on the sides of it and inside the cabinet was a long piece of wood missing, __ TERRIBLE SERVICE I WAS TOLD THAT BECAUSE PRIOR ISSUES THAT I HAVE ALSO FILED A COMPLAINT ABOUT THAT THE STORE WAS REFUNDING MY DELIVERY CHARGES OF $129.99, AND TAKING OFF THE PRICE OF THE RUG I purchased that was $and to this date nothing, so I was left with no choice but to dispute all charges on my accountI refuse to pay for damaged furniture, I have ask for a total refund just come get this crap out of my house or I’ll delivered it to your store and go buy from someone elseThey refused to give me refund
Billing Adjustment that *** *** promised on the rug, and Billing Adjustment on the delivery change that *** at the Jefferson mall court promised me, and all my furniture delivered to me NOW and get this tore up junk out or give me my money back and get it all but I want this resolved by the end of JanuaryI have no other route to take but local TV station and or / Attorney, to get my money back or get my furnitureDONT TELL ME THAT YOUHAVE CALLED ME BECAUSE THAT IS A BOLD FACE LIEI II*** HAVE OUT OF BUSINESS THATS WHAT NEEDS TO HAPPENPITIFUL SERVICE THE ABSOLUTE WORST CUSTOMER SERVICE
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I have spoken to the guestWe have rescheduled the delivery for 1/I am going to follow up with the guest the day before to make sure the delivery is coming as planned

I have spoken with the guest. I am working with the warehouse to get it resolved