AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Months ago, my wife and I decided to have land line installedSet up with AT&TWhen rep came to install he said he would notWe already had Internet with att and should be shared line he saidNot installedI called att to straighten out the this confusion and combine to shared line and have installedAfter too many calls and too much time on the phone, I told the last rep on the phone to forget it.....we would not buy their phone service We got billed for the phone and have had several "overdue bill" noticesI called and talked to a billing rep after a few of these bills and he said he had everything cancelled out and We would not get any more billsToday We got another and this one today is basically saying our credit rating could be adversely affected by not paying this as they

I am [redacted] my mother-in-law, [redacted] is years old and hard of hearing She ask me to help her find out how much it would cost to get the internet On 7/8/17, I called XXX-XXX-XXXX and spoke to [redacted] or [redacted] The following is a list of representatives for [redacted] I have spoken with and the [redacted] is still not correct I keep getting lied to 7/8/ [redacted] or [redacted] Spoke to [redacted] about getting internet added to phone service He told me $for both, but if we would bundle the AT&T cell phone with the landline and internet the internet and landline would be $plus taxes and she would have to do a year contract [redacted] agreed that would be acceptable We set up secret code, backup phrase, etc 7/20/ [redacted] Confirmed the $39.00, said she could see the bundle pending with cell phone She said we would need to redo autopay AT&T was able to accomplish the autopay by the next bill, but not what they were charging my mother-in-law 8/2/***

AT&T forced me to switch from DSL to U-verse which meant that I had to buy another $modem for U-verseI did and I paid in full After being forced to buy another modem, AT&T is now trying to charge me a $a month rental/lease fee for equipment that I had to buyThis is a very deceptive practice - like paying off a car and then the company saying "by the way, you now owe us a leasing fee"How can this monopoly get away with such a practice? I bought my U-verse modemPeriodI did not lease itCrooks! This company does everything they can to cheat youI have address it with them and refuse to pay a leasing fee on something I bought!

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We need a phone in our house at all times due to health issuesMy phone has been out around the 1st week of this monthI called and explain our problem with the phoneI feel this is a scam the number say if there is a inside problem the cost will be $A service person came out played withe outside line and stated their is a issue with the inside lineThis was not true because the internet was workingToday the internet went out however the power light was still onI am a senior on a fix income and cant afford to pay $extra to AT&TThis is not the first time this has happenedHowever I am so sick of this scam it happen on a regular basic Product_Or_Service: home phone/internet Account_Number: XXXXXXXXXXXXXXXXX

Service at home could not be repaired, multiple visitsCancel service yet company still charged cancellation fee I have Uverse for television and internet at my houseI've had service for almost yearsService has had many problems with disconnection issues, quality of service issues, and most recently television picture issuesHave had technicians to the house multiple occasions and problem still persists I called on October to cancel service because of the service quality issues Representative told me there would be a charge of $to cancel service before the end of my contract Repeatedly asked for supervisor, and was declined Repeatedly told the service agent that the reason for my cancellation was because service was not functioning correctly Agent told me he was a supervisor, could not waive any disconnection charges, and they would be billed and sent to collections I am happy to pay final month of service as the bill is outstanding I refuse to pay

Hi Does anyone know how I can file a formal complain about AT&T's unfair practice? Does people go to FCC or Better Business? Are there other online site, I can get help for unfair business practice by AT&T Here is situationI have been with ATT for years May 15, I decided to change to TMobile as ATT is getting too expensiveMy billing cycle starts at May I only used the ATT wireless services for daysThey forced me to pay a full month's services which is dollars They said that ATT does not prorated and it was in my contractTo me, this is robbing and stealing from commonersIf I am making minimal wage, I will have to work hours after tax to cover the bill This took me by surprise and it is ridiculous

Bogo offers are a scam the manager helped us get the new phones we got receipts to prove it ...now we are receiving bills saying we have to pay for all phonesWe went to the store and that Manager left job we have been scammed with this dishonesty it's so disgusting I have called plus hours waiting on the phone for the customer service went to the store we bought it from no help they are unhelpful and want us to leave the store it's terrible horrible experience I have no words to describe the way they are stealing our hard earned money!! Internet is full of horrible things to say about AT&T We have been with them since years sad

Advertised speed, throughput, downloads, uploads for their FIBER OPTIC TO THE HOME do not match real world ping times are excessive (ping times = less than 0.0ms - [redacted] ping times are above 3000ms on average ) Download times are excessive ( download for fiber = 900Mbps - [redacted] download times are 3Mbps ) Upload times areexcessive ( upload for fiber = 900Mbps - [redacted] upload times are 15Mbps ) Laggy webbrowsing experience Slow and congested network - here is a random sampling at the time of this writting: [redacted] )$ ping nationstar.com PING nationstar.com ( [redacted] XX(XX) bytes of data [redacted]

Although the people I interact with are pleasant, in general, it takes multiple phone calls and multiple "chats" to get things done correctly I discontinued my cable service and fax line(and kept my phone and internet service) Despite multiple pleas from myself on the documented chat, it disconnected my phone line, as well....another hours on the phone and a day later, the line was re-connected, with a promise not to charge a $re-connection fee Needless, to say, that fee was on the next bill Another hour was spent on the chat line getting this fee waived I had a similar experience when I discontinued premium cable service in the past They would discontinue one service and add another and then raise the bill It takes a long time on the chat lines or phones for them to correct something they promised on a previous chat or phone conversation Hours of needless time is spent correcting something that shouldn't take more than a few minutes Customer service is horrendous, because we have to spend countless hours (which we don't have) to correct this I suppose this is done purposely so that people will give up, and just pay that extra $15-20/month

Every since I bundle with att and direct tv My bill hasn't been right Every since June Att are saying I'm beyondWhen I ask them what I need to pay to get caught upI pay it Then next month I still owe more moneyThere are all saying different thingsAnd Att is taking more money every monthJune I ask direct tv to take off a cable bookI didn't return it on time so they put it on my billThen I returned it they say they took it off But I had a late fee They turn off my cable with another late fee I ask what I need to do they said pay a certain amountI In July I was under investigation by them I didn't pay next month I paid doubleThey said I was caught up Next month they said something differentI know all calls are recorded

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been out of landline service for over three weeks, numerous follcalls to resolve lead to finally a call back from techincian indicating problem was buried cable, they were aware and trying to figure out how to resolveAfter placing my landline on call forwarding to cell phone, he indicated they had a short term fix, which ended up forwarding my calls to another third party (Answering machine "The ***'s") and away from my cell phone forwardingI no longer have any calls and discontinued forwarding to my cell, but the ***'s are getting my calls! Checked on repair status and it indicated "Resolved" and repair ticket terminated...STILL NO PHONE SERVICE! I had to start a new repair ticket....now at least another '??'days/weeks and calls to the ***'s? Finally got a human

Service Type: Residential ServiceAccount: [redacted] ount: [redacted] ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I had home phone (XXX-XXX-XXXX), internet and cable (directv) with AT&T, I placed services on hold after I moved and would be out of town for a few months (service address [redacted] XXXXX)On 2/I received a bill for full serviceI called customer service and spoke with a rep and explained that I did nor restart my service and didn't understand why I was receiving a full bill for service I hadn't receivedShe didn't seem to understand my concernsI then asked to have service transferred to my new addressTold that they didn't service my new addressI then requested that my phone line remain active until I could port my number over to a company that serviced my areaI later discovered via email that the rep (she) cancelled all my services during that phone call and ignored

I just spent over an hour on the phone with a customer service manager, Sean, who went on to tell me that the six "Call Failure" messages I had before calling them today, never happenedHe proceeded to argue with me about my service saying the problem is my device and not At&t, even after two agents before him explained to me that not only is my area listed as having awful coverage, a cell tower was down At&t has been my service provider for over yearsEveryone knows At&t service in Los Angeles is horrible, including At&t customer serviceIn the past when service would get this bad, At&t would be honest with their customers explaining the lack of cell towers and properly refund you for the lack of serviceThis very reason is why I stayed with themFor the past two years, service has gotten far worseIn the last months, I've had so many dropped or "Call Failure" messages that I've been eyeing other competing cell providersTodayI had sixSixFor a service I'm paying over $forNot to mention the constant throttling for having unlimited dataSo sorry I decided to be loyal to a company because apparently they punish you for it Today, after being fed up with this issue, I called the number and spoke with three different peopleThe first agent was very polite and considerateHe acknowledged the issues At&t is well known for and transferred me to what he thought would be someone who might be able to tell me more about my areaThe next person I spoke with was a woman named TequilaShe explained that not only was a tower down, but my area had horrible coverage and that I qualified for a microcell to be sent outI expressed my concern that a quick fix like that would only help in my home and no where else in the city, and that I was tired of paying $a month for a service I cannot useExample: I cannot go around texting everyone I need to callI asked her to review my history and determine based on my dropped calls what a fair reimbursement would be, considering this is been a constant issueUpon hearing the words "reimbursement", she changed her tune and suddenly started telling me the issue was with my device, even though I explained to her that I've had several different iPhones since and the same service issues persist because it's the lack of cell towers and coverage in Los Angeles (this was explained to me by At&t countless of times before)Suddenly, everything she has told me before was taken back the second I asked for "money back"I asked to be transferred to a supervisorInstead, I was transferred to a floor manager named SeanHe made it his mission to offer me nothing, stating that I was lying about the dropped calls today since, after asking him five times to pull my dropped call log, he could not see any on his report and that they were only offering a $credit since they were sending out a microcell that's worth $That very mircocell he offered is selling for $everywhere onlineAlso, if I hadn't received those call failures today, I wouldn't have even called in!! I hate calling to fight for what you've already paid for from a companyIt's one of the most degrading thingsAnd, the customer service agents they have don't even care and even express their unhappiness with their job It's pretty insulting to put your customers through this song and dance when they're trying to feel less 'screwed over' by the company they try and defend to everyone else who has dropped At&t and switched to VerizonI'm a person who likes to have a history with a company, but apparently that no longer means anything to At&tIt's almost as though they're trying to lose their customersSomething that I'm sure corporate would not approve of Verizon is offering me an $80/month plan plus a new phone for the exact same plan I currently have with At&tI'm curious to see how At&t corporate would like to handle this situationIf not, I will be cancelling my service with them for good

I have absolutely nothing good to say about this companyThe customer service department is a jokeI'm going to try to explain a REALLY long story that includes: 6+ hours of dealing this over a day, multiple phone calls to various different departments, 10-different sales reps, various lies, lack of knowledge and complete and utter lack of customer serviceBack in October I called to find out why I wasn't getting a channel that I specifically asked for when I signed up for [redacted] The sales rep could not figure out why it was not appearing on my channel list and offered me a new package through [redacted] It would be the exact package I had with [redacted] only I would have my bill lowered and I would get the [redacted] the channel I was missingI basically had to jump through hoop after hoop to get the [redacted] service started and in the end I was told that the AT&T sales rep did not have the authorization to offer me the [redacted] package she offered and that [redacted] would not recognize the package that was offeredI had to cancel the [redacted] order, call AT&T back and in the end I was back to exactly where I was before the whole mess startedMy bill did not get lowered and I still don't have my channelI asked the customer service rep what they were going to do to make things rightI was offered an $ [redacted] Reward Card for my troublesShe explained to me that it would take about days to receive it(Set up date was October 3rd) It's November 15th and I still have not received my $reward cardI called last Thursday and was on the phone for about a hour with a Reward Center representativeI explained the situation, she said there was absolutely no reason I should not have received the $rewardShe told me she was going to transfer me to the sales/billing departmentShe was going to explain the situation to the other rep, note my account and they should be able to help meI was on hold for minutes and my call got disconnectedI tried calling back, but could not get through and I did not have time to wait another hour or moreI finally got time today, so I called the sales/billing departmentThe lady I spoke to told me that there was no reason I shouldn't be getting the reward cardShe too noted my account and told me she would transfer me to the Reward Center, explain the situation and get this sorted out for meONCE AGAIN my call was conveniently disconnectedWhen I finally got to speak to a Reward Center rep, I explained the situation AGAINAfter about minutes on hold, she proceeded to tell me there was nothing she could do and I would not be receiving the $ [redacted] Reward CardI'm sick and tired of being lied to by this companyI've had nothing but issues since I signed upIf I could afford to break my contract, I wouldThe amount of stuff that I have had to deal with is completely and utterly ridiculousI

I am currently in a year contract where it explicitly states I have a guaranteed price for the years of my contractI just received my Dec-Jan bill and they raised my ratesI called AT&T and they stated that they had a rate increase for all their base packages and they are allowed to raise those rates even if I have a contractI stated that I was not informed of these terms and did not agree they had that right within a contract periodThey would not change my rates back to what I agreed to Product_Or_Service: AT&T Uverse and internet Account_Number: XXXXXXXXX

At: https://www.att.com/contactus AT&T says it provides 24/support Monday - Friday which is not true for DSL ServiceService was cut no reason AT&T DSL was cut off as a tactic to get me to move to AT&T U-VerseThis is a deceptive business practiceI spent hours on the phone with AT&T today and yet to get anywhereAT&T at this point should be known as a bully due to the fact they give you the run around and a whole bunch of numbers to callI called [redacted] as I was told by the billing department as they see no reason why my service should have been "Temporary interrupted" I have over a $credit on my account right nowTechnical support couldn't find my account because it was cancelledAgain this is a deceptive business practice by AT&T it seems

Never authorized the change to our internet/home phone service Only purchased a change from another TV service provider to Uverse Have spoken with Customer Relations department a number of times since July 4th Have records of dates/personnel regarding initial contact and discussions regarding internet/home phone remaining the same grandfathered plan if we purchase the Uverse tv service Someone changed our plan and said they couldn't get it back for me Unacceptable practice in my opinion Have since spoken with a supervisor in the Kalamazoo office ( [redacted] ) and she offered a bundle This still doesn't forgive whomever changed our plan and someone in the corporate office should be aware of these deceptive practices Just because AT&T is a large corporation, this is absolutely wrong Have had positive interaction with tech supervisor [redacted] in the Lansing MI office, he is to be commended Don't have much faith in anyone else

AT&T has missed scheduled appointments for installation and service issues to our new business for both phone and internetI have spent numerous hours on the phone with them and several hours at my business waiting for these appointments which have all been no call no show over the past couple of weeksI am continually being told that I would receive a minute call prior to their arrival and that I was on the schedule for each given appointmentHave contacted their retention/customer loyalty dept several times and all they could offer me was to cancel my serviceWhat service? I have also contacted their corporate offices and was told there was nothing they could doThe internet was finally installed but the phone lines are not workingAnother no call no show scheduled appsI would gladly cancel their service but my security service has just been set up utilizing the internetI would like to have this issue resolved asap Product_Or_Service: Phone & Internet Installation

ATT adds free trials of premium channels without customer permission then starts charging you for the premium channelWithout any customer consent ATT added a "free trial" of a premium channel, NFL package, to my account without my consentThen they started charging me $monthlyMy bill is on auto-pay, so I have not checked it recentlyWe have never used this channel, as we didn't even know we had it If I wanted to add a premium channel to my account I would call or go online and add it myselfIt is a very dishonorable practice to add things to people's accounts and expect them to notice and call and get it removedThis went on for six months before I realizedI do not believe I should have to look at my reoccurring e-bill to see if my cable company has added a premium channel I did not ask for, nor did I give permission for them to add I called and requested it off our account and a full refund of $281.94, the past six months of NFL ticketThey said it is my

Service Type: Residential ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : 1My AT&T's bill has increased over 60% since January, and is expected to go up another 30% for the next month with no changes in level of service While I am aware of the expiration of certain promotions I signed up for as part of a two year agreement, the increase is rather excessive The prices for the programming packages have gone up also, as well as the pricing for mandatory sports packages that cannot be removed from my account The company does not offer any other options other than reducing the level of service while my bill will effectively double by next month when compared to January levels As a customer, I expect to have more control over my bill and ask that these practices be reviewed To cancel my services, there is a $charge, which the customer revives agents use as leverag