AT&T

So I was notified that someone used my ss number and opened an account with AT&T Called AT&T and asked them what they intended to do about it they said they turned the phone off and that was all they was going to do I was hoping they would go after the person for fraud nope no can do I would like to know if others have had a problem and what was done would like to file a class action lawsuit against them Their fraud dept is nonexistent

I have made several attempts to correct a bill with ATT and have yet ..as of Thursday Feb.11th at 5:to get any satisfaction I amiss currently on the phone waiting for a supervisor and have been for mins this callI have been disconnected twice already and have tried to get a billing issue taken care ofWe signed up for service and was told that our bill would be $a month and that we would get the fastest speed availableIn turn they have sent a technician out to correct our service because our lines here in our town does not support the fastest speed so in turn we had to lower our service and supposedly our bill would go down as wellI have called so many times and tried to get this taken care of and can notI have spent countless hours on the phone trying to handle thisI was just not on this call laughed at and told that I would have to yet again repeat my story...after repeatedly telling the person that I was just hung up on while waiting on an account specialist

Service Type: Residential ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : 1I was offered a month plan for a set price that started in January The price was to be the same for the month periodI received my new invoice and the price for "Internet Basic 6" went from $to $I was on a month promotion and the price was to remain the sameI believe the promotional price should remain until the end of this year I sent emails to [redacted] and received automated responses that he was out of the officeI called on 8/17/and talked to [redacted] and she said she would only be able to give me a credit for month, I asked to speak to a supervisor, was placed on hold for about minutes, the called disconnected, they never called me backI also needed service on my line, [redacted] came to my house on Friday 8/17/ I gave him the information about the

Service Type: Residential ServiceAccount: e-statement Account: e-statement Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1billing spiked to $without noticereceive e-statements account # is not listedpls have uverse contact me to discuss so we can discuss current promotions to keep me as a customerthxs Product_Or_Service: August 26,

Horrid customer service -- can't even reach a live customer service employee Our non-profit has received multiple letters from ATT stating that our contract plan for two phone lines and U-Verse service will expire in October, and our bill will go up unless I callThe last time this happened, I lost countless hours just trying to get in touch with a live person and trying to get a clear picture of the final number of what we would pay - then they didn't bill at the rate promised, and I had to waste more of our organization's precious resources getting it straighten outI can't tell you how much I dread dealing with this company [redacted] Today (8/22/16), I sat down to start this processFirst, I called [redacted] on one of the letters the company sentI remained on the line from 11:am to 12:am without speaking with a live human while the same obnoxious jingle played over and overI hung up and tried again and remained on hold from 12:to 12:I looked at the other letter

My monthly amount changed without warning, I was told I would receive a credit by an agent that I did not, & being billed for disconnected services My bundle account with AT&T Uverse included service for my landline, broadband internet, and televisionMy account went delinquent while I was in a job transition as my monthly rate had increased without any prior warning or notification from AT&TMy attempt at securing a payment arrangement was not successful On 6/3, while out of town for new job orientation, I attempted to access the AT&T website to pay the past due amount of approximately $in full, only to learn that while out of town, my services had been disconnectedI contacted a customer service agent in an attempt to pay the above amount and have services reinstatedI was told that services would not be reinstated unless I paid an amount of approximately $fr two months of service, but that due to receiving now warning of the rate increase, a credit of approximately

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We went from just DSL internet service to the U-Verse Direct TV and Internet Service on 7/2/ The old account number for DSL, XXX XXX-XXXX XXX XXXX, did not get closed out and the account number kept billing me I have called several times to clear up the issue and in November I thought had finally resolved the issue Today I received a letter from the collection agency GateStone stating that I have an outstanding balance of My current U-verse account number is XXX XXXXXX Which is paid on time each month by auto pay After transfers I finally got through to a person, Matt, that stated that he put in a request for investigation, requesting to clear the balance to and to close out the account To ensure that it really gets done this time I have filed t

I opened an ATT unlimited choice mobility plan early July and signed up for Directv Now when I opened the accountI were told that Directv Now, including HBO, will only cost $after discountsOn Nov 22, I checked my bank account and found that I was charged $per month by Directv NowI contacted ATT immediatelyATT people asked me to chat with Directv Now, which is a part of ATT (they said the Directv Now does not have customer service number, and could only be reached by online chat)I used several hours to be directed from one person to another person and finally reached a representative from Directv NowThe representative's name is ***After chatting for a while, she understood the issue and told me that the Sales Representative at ATT store gave me wrong informationI should pay $each month for Directv Now including HBOI told her that it is ok to pay $per month since my family used to watch TV in the past few months and I do not want to change that [redacted] then to

I called Direct TV with an advertisement saying it was ATT, monthly for cable, internet, and phone, local and long distancemy bill is I called 2/5/to switch over to save money as the company I was using was getting to expensiveI had an advertisement in the mail from Direct TV/ATT for monthly, I was also told there would be a connection feeDirect TV came to my home and connected their partThe techs used a broken wire to connect the living room tv, I went to get a different cable from my old box, they were all gone, the techs had stolen themI told Direct that I did not want them back in my homeI was then told by ATT to get a modem/Router, I went and got what they told me too and proceeded to connect itI did not work, calls later I was finally told that it was not compatible, that I needed to buy theirsI was told it was 100.00, I bought it, it was supposed to arrived on the 8th of March, it did notI kept trying to call and got nowhere w

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 1-08-I called att customer service to request my att dsl service be disconnected as of that dayI also requested that my automatic monthly credit card draft stopOn 2-03-my credit card was drafted for $I called att again on that day to confirm my disconnect and cancellation of auto draftsThey said that I would receive a credit in the form of a check and after several weeks I received a check from them for $Case closed so I thoughtI have no other att accounts I received a letter from att dated April 30, for a bill of $from collection dept of att addressed att po box [redacted] XXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have broadband internet through AT&T, which I use to perform my job remotely My order was placed on April 9, During that call, there was no mention of an installation fee I did not learn about it until I was billed for it I also had been assured I would have internet access through my whole apartment Much to my surprise, the internet does NOT work through my entire apartment, so on 4/25/I called to downgrade to a less expensive service and complain about the installation fee [redacted] (ID# XXXXXX) told me I should expect a response on the fee in 4-days By 5/15/18, there still was no response [redacted] (ID# [redacted] hung up on me I called back and spoke to [redacted] who transferred me to [redacted] who said they would waive the $fee and it would appear as a credit on my a

We cancelled our services with AT&T after years However, they never terminated services internally Thus, we are being charged for services that were not used They send us to collections for $which they can not explain why First collections company Credence Resource Manag, TX dropped the case We sent in our explanation, and they returned the case to AT&TThen, Sunrise Credit Services, Inc, in NY Now AT&T is trying a different collections company named Diversified Consultants in FL An explanation letter was sent in to Diversified Consultants on march 21st, and as of today we have not received and answer It is our intention to clear this situation as soon as possible However, AT&T needs to do some internal work first It seems like it is a glitch on their system that never got fixedI WASN'T ABLE TO UPLOAD ALL PAGES OF SUPPORT DOCS Is there a fax number or mail address I may send these pages in? Thank you Product_Or_Service: Phone/internet/cable

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My family had ordered AT&T fiber Internet / phone / cable fiber optic cable service The installation of the fiber was ok initially However the fiber optic cable stayed on top of the ground, not buried for an extended period of time (Excessive) Finally, after a service tech came out to do final connections, as his records indicated the cable had been buried and need final connections he told us that the cable had not been buried, his services were not needed and that the order to bury the cable had never been entered He entered a new bury order and told us that it would happen in three weeks We had requested that it be completed on a weekend as to limit the disruption to our lives during the week The bury technician showed up today, Monday, August 28th to bury the cable My wif

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Att has failed to repair their lines that provide telephone and Internet to my homeThey are fully knowledgable about this problem because they have had no less then four, guessing six repair technicians at my address in the last year trying to fix this problemCurrently my phone service is okay but internet service continually drops at any timeThat is frustrating when trying to do business or anything else over the Internet This is also my second complaint with Revdex.com within the last year about this same issue Product_Or_Service: Phone and Internet Account_Number: XXXXXXXXXXXXXX

I have had to call their office, almost monthly for one mistake or another This is for DSL Internet billWe are supposed to be setting up with my stepson, he already had directv and had ordered the PACKAGE dealHe didn't get that he only gets DirectvWe wanted and were told months ago that he would be the name on the account with Directv and A T & T DSL internet serviceThat never happened, we are passed around from person to person, country to countryThe latest is, when we ask for a supervisor their employee starts saying they can't hear usTWO months ago it took us FOUR hours to get through to a [redacted] who claimed to be a supervisor and set us up on a $a month paymentThis month, once again, we are being billed $We just now tried for hours to get to someone who could help, to no availWhat is wrong with this company? I see so many others have reported them as wellThere should be a law that protects us, the consumer from the LIES told by A T & Twhich stan

I have a bundled service with AT&TThis includes my cell phone plan which has four lines AT&T said they charge a little more than Verizon which is who I used before, but there's NO CONTRACT at all which is what I wanted I was offered a promotion "buy one get one free" on an iPhone If I participated I would also get my fourth line free of charge So I bought an iPhone I'm getting billed for this "free" phone anywayWhen I asked them why they said it's because they only give out a "partial credit" on the second phone and this partial credit is spread out over two yearsIf I cancel before the two years I have to pay for this "free" phone in fullSo essentially I'm now in a two-year contract and I didn't even get a free phone out of it In addition I was offered another promotion for an "unlimited plus" data plan that would be $30, but I would get $off DirecTVSo my bill would only increase by five dollars What they neglected to tell me, is that my fourth

Sudden increase in bill by over $per month I have been with att for years and last month my bill jumped over $When I called for help I was advised that my promotion expired and I can expect this new amountI asked if they could work something out due to time of relationship and was advised that they would lower my bill if I agreed to have a satellite installedI find this insulting to my intelligence due to the public knowledge that the wireless cable and internet service that I have now being far superior to outdated service via satelliteI am in business management and it appears that ATT offered great deals to gain customers such as myself and then during their acquisition of direct tv they decided to cut costs they would simply push lower paying contracts into either higher bills with same service or lower bills with second rate service via satelliteSHAME ON ATT for underestimating the intelligence of the public and shame on you for not retaining my business

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I currently subscribe to Direct TV and internet I called AT&T on 9/29/because a $internet promotion was expiring at the end of October I inquired about any other promotions to replace the one expiring and was told I could receive a $Direct TV discount if I agreed to a year contract on the Direct TV I was already under a year contract which had almost a year left on it, so I agreed to the $promotion with a year contract However, the promotion has not been applied to my account This has happened numerous times in the past and I am tired of having to spend time on hold and calling multiple times to get the promotion applied so I am posting this complaint instead in hopes that it will get a prompt response I spoke with [redacted] , [redacted] ID [redacted] and the confirmation number

poor connectivity, despite their 99.9% gaurantee, service goes down to less than MB for hours at a time We have experienced poor connectivity (less than MBS for several hours each day Upload speeds are in fact faster than download speeds as verified though AT&T own testing website, which clearly indicates that this is an AT&T system problem Customer service is incredibly poor, as calls to their call center require over minutes to navigate to a representative, who then struggles to identify our account, with either phone number or account holders name As the automatic system does recognize our account based on phone number this is especially frustrating Calls typically take 1-hours, with no resolution offered We seek a partial refund and improved internet connectivity to reflect service levels promised Promised service levels are 99.9% and 20+ MBS

Company: AT&T Problem: "Bait and switch"' Issues: Looking for new ISP after contract expiredChatted with a chatbox on att.com to go over some details about my order Purchase: MB internet with uversefor $a month Issue : Upon checking out on their website I was sent an email that said my order could not be completedI called into a service number provided, and the call disconnected after minutes on the phone and getting nowhere because the email instructed me to give the person on the phone a code word and other information and he had no clue as to what I was talking about(at this time I posted to their face book with my account number and they had it resolved for me) Issue 2: Jump to 10/my installation dayI was told in the chat box when I ordered this package that I was getting MB fiber opticsThe second issue stems from what the installation guys said, "There is no fiber optics here"That was red flag number for me, ATT i