AT&T

Credit Bureau inquiry I have an inquiry from AT&T Services, LSI disputed the inquiry through Equifax and the dispute was validated by AT&TPlease explain to me why my credit was ran and remove the inquiry

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted the original creditor as I was trying to obtain wireless serviceI was advised that I had an outstandng balance with ATT home phone services that needed to be paid in fullI advised that I never had any services with ATT I was transferred to the fraud departmentI advised them the account that was opened in my name was opened without my knowledgeThe rep that I spoke with requested that I send information prooving that I was living at another locationI sent the request via email as well as regular mail to the addressXXXXX [redacted] XXXXXThe rep insured me that this would not go on my credit as he researched the address and was provided with the information prooving that I was not living at this location and that this was indeed fraud

AT&T has been scamming me for months and has the worst customer service that I have ever experienced in my life They hire the most incompetent people who can't even get my name straight, then tell me that I've called the wrong number and need to call a different number, then when I ask what that different number is, they give me the exact same number that I've called them on (that was with Dwayne) I then talked to [redacted] then [redacted] then [redacted] about getting my cell phone account and WiFi landline account combined They initially said that the accounts would be combined onto my cell phone account in one to two billing cycles, then confessed that all that had happened was that a work order had been placed to get the two accounts combined Well, sometimes work orders get done and sometimes they don't When I opened the account, I was told the exact same thing, that the two accounts would be combined onto my cell phone bill in one to two months, but we're coming up on months

Fraudulent Early Termination Fee Charge I was a subscriber of AT&T Uverse for several years, the first of which had a contractThat contract concluded over a year agoI recently switched providers and on February 6, 2018, AT&T has sent a bill for a $"early termination fee." I am not under a contract and never agreed to extend any contract AT&T apparently claims I extended a contract at some point yet at NO TIME did I do so nor was I told I was extending a contractAT&T has been unable to produce any evidence of a contract or other agreementUpon further research, this appears to be a widely-known scam/fraud by AT&TAT&T has refused to withdraw the charge

I was offered a promotional deal to switch my cable service over to AT&T, and was told I would received $Visa gift card for making the switch The representative instructed me to "keep an eye out" for the letter that would have my gift card enclosed and that there was nothing more for me to do This call was also recorded It has been a year and I have not received anything I have made monthly phone call and also engaged in online "chats" to resolve the issues, but I'm always told that it has to be "investigated" and that I'll be contacted in to business days I have yet to be contacted even once regarding this issue I'm blown off every time I call and I'm tired of waiting for the company to fulfill their end of the contractIts been a year Product_Or_Service: Direct TV service Account_Number: XXXXXXXXX

ATT's Lex A [redacted] from ATT's Downtown Los Angeles store was terrific He orchestrated a new phone for our family while we traveling He went WAY out of his way to make sure we were handled properly and courteously Thank you LEX!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I set up service with [redacted] U Verse on September 13th, Customer Service rep informed my I have to pay a deposit of $because of my lack of creditI informed her I had [redacted] U verse before and had a credit with them and was never ever late on a ***Still needed the deposit and I needed InternetI asked if I would get this deposit back at the end of my year contract and she informed me they would credit my account every month till my deposit was paid back.I went with U Verse for &a month ON September 20th, I received my first ***Two Hundred dollars and cents!!!!! I called billing they could not explain half these chargesThere was no credit for my deposit and when I asked about my deposit I was informed it was not refundable! I told her that it was, that I was t

My contract with ATT ran out so I called them on 5/12/and told them they either lower my bill or I will cancel the serviceTalked to [redacted] and he agreed to $he then connected me with a customer rep(from India) and he also agreed to $to keep my account...I get conformation by e-mail that it is $per month plus taxesCalled ATT on 5/19/talked to [redacted] and he states that is the best dealTold them that I will cancel the account and will notify them( the account will be cancelled on 5/23/17)The reason I called and told them to lower my bill for years ago I was paying around $per monthNo contractWent to Florida and was told it would be cheaper to cancel the service and re-connect when I got back instead of putting it on sleep modeWhen I got back could not connect and ATT stated I would need new equipment for my modem was outdated(less than years old), and $or so a month , Plus a $charge I was vivid and we finally agreed to

Good Evening, I am writing you on behalf of my father and I who recently made the decision in hopes that this time things would be betterUnfortunately they have been HORRIBLE! We signed up for uverse for home phone, tv and internetInitially things seemed okay and my father was receiving his paper bill which I strongly requested for himHe sends in a check for payment every month weeks before it is even dueThen all of a sudden the bills stop comingHe calls and talks to a representative which goes per usual response 'I have no idea why this is happening? but we'll straighten it outSo we wait still no billI call for the same issue get the same response 'I don't know why you're not getting your bill'Then another month goes by call again then the representative tells him that he's been switched to paperless statementsMy father is years old he doesn't even know how to turn on a computer let slonre check an email or make any account changesSo they switch him to this

I have attempted to start up service with this company 4-F.O.U.R times, twice online, once via chat, and once over the phoneI have had appointments, The 1st technician came out, looked around and said it would take roughly 4hrs, and then leftthe second one never showed, I just received a text message say [redacted] sorry we missed you, and a voicemail around 6pm say [redacted] that he wouldn't be able to make it out that even***, and that I should go on and reschedule my connection for a later dayThe 3rd technician that came out, only came out after I was given an estimated window of 9-11, no one was there by 3pm, so I called customer servicewhich--don't even get me started on them! So this last technician comes out at 5! I've been wait [redacted] 8hrs so its bittersweetbut he was so nice and apologetic that I couldn't even stay mad at himApparently no one even knew about my service startup, and he was dispatched roughly 15-minutes before he arrived! Only to get there and see that the equipment near my home is outdated, and that the engineer [redacted] team will have to come out and install fiber before anyone can connect my serviceFastforward 4days later and the customer service people have no clue what I'm talk [redacted] about, and says that the system is show [redacted] my service as up and runn***Yea, uhmno! I'll just take this as a signif this is what I have to look forward to with AT&T for the next 24months, I'll just pass! I have commitment issues anyway--thanks but no thanks AT&T ***UPDATE!!! So, within minutes of post [redacted] this review, I received a txt stat [redacted] that my engineer [redacted] issue had been fixed, and that they could come out same day, within an hour to start up serviceOk, I've been off the grid--no cable or home internet for 4yrs (because of where I lived before), but anyway...I let them back into my life, and what happensTHE **$% [redacted] ATT TECHNICIAN STOLE $OUT OF MY [redacted] DRAWER!!! I cannot (and would not) make these th***s up!!! I filed a police report and reached out to customer service, but lookI should have just STAYED TF AWAY!!! Its just not worth it

I had a sales rep knock on my door on 12/- caught me at a weak moment so I agreed to switch service from Spectrum to ATT for internet & Direct TV for televisionTechnicians from both companies came out to install on 12/so I'd had internet for all of days and then, midway through the day yesterday, my internet account was CANCELLEDDespite talking to different people (Jem, Patrick, Omar, Mark), spending 1.5+ hours on the phone, and being hung up on by Omar ( [redacted] ), NOBODY could seem to tell me why or how this happenedOmar PROMISED me that my service would be turned back on within 'minutes'I refused to terminate the call until the internet was back up, since (again), it was only going to take a few minutesHe refused to stay on the line with me until my issue was resolved so I asked to speak with his manager - he told me the manager's name was Eduardo and then the call was immediately terminated (translation: I got hung up on)When I called back minutes later, which should have been long enough for the internet issue to be resolved and wasn't, I got someone named Mark who FIRST told me there was no indication that internet should be working, only that the account was cancelledAfter I demanded to speak with a manager, he put me on hold, came back and said "Oh, my mistake, I see notes from Omar that your service should be turned back on TOMORROW"After much back-and-forth, and again demanding to speak with a manager, Mark told me that he'd go ahead and 'expedite' getting my internet turned back on since this 'wasn't my fault', and that it should be turned back on by EOD (this was at 6pm last night)I then, for a THIRD TIME on this particular call, asked to speak with a managerHe said his manager, Chota, was wrapping up a call and would call me back in minutesI offered to stay on the line and he said no, she would call me back IN MINUTES DOES ANYONE THINK I'VE GOTTEN A FOLLOW UP CALL? For all of those reading this post, do yourself a favor and AVOID AT&T at all cost Again, after having internet service for ONLY days, AT&T somehow managed to cancel my account and then could provide ZERO explanation as to why or how this happened

[redacted] Inc was billed $29k in commitment shortfall when in reality [redacted] had exceeded their [redacted] with ATT Credit has not been issued Key Facts In July 2013, [redacted] signed the Master Agreement XXXXXXXXXXXXUAThis was a month agreement with a [redacted] (Annual Revenue Commitment) of $129,500/yearThe 3rd Year [redacted] period started Aug and went through July In Sept [redacted] received a [redacted] for $29,for failing to meet the third year [redacted] for Master Agreement XXXXXXXXXXXXUA In actuality, upon ***'s recommendation, [redacted] had signed a new Master Agreement in April of that covered the same services found in the original Master Agreement (BLC agreement ( [redacted] ) This new agreement should have replaced the original agreement The new agreement provided new pricing, eliminated the [redacted] and replaced it with a line minimumAfter signing the new agreement many of [redacted] s new lines were ordered using the pricing in this new BLC agreemen

Fiber cable has not been buried Dear AT&T: My wife [redacted] and I had AT&T U-verse internet installed on or about April 11, I was told by the technician who installed my service that the fiber cable would be buried in two to three weeksThe fiber cable was not buried within this period of time We contacted AT&T at [redacted] on July 11, and spoke to an associateThis associate advised us that our fiber cable was not buried because it was installed incorrectly running through our neighbor's backyardThe associate stated that she would e-mail the manager for my area to call me and get the matter resolvedNeither my wife nor myself received a call from any corporate representative from AT&T and the cable was left unburied I contacted AT&T again today at [redacted] and spoke to a different associate who told me that in your system that our cable burial was showing the job was completeOnce again, the associate advised that she would e-mail the manag

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been contacted by [redacted] on Internet about an advertisement I was interested in : Internet + Direct TV for less than $ a month I had both contacts by chat, and by phoneFirst of all, I want to specify that we used to have AT&T as Internet provider years ago, but we had to change, because we were not satisfied with the service and the speed of Internet.So, I told the commercial I needed a good InternetHe replied that things had changed since years and that we were elligible for the fiber in our areaI was excited and asked him whether we could receive Direct TV by cableHe told me totally positivelySo, I had no more hesitation and placed the order for the bundle AT&T + Direct TV for $ On Saturday,the guy from Direct TV installed a parabolI told him I was said it wo

On October 01, I scheduled uverse TV and internet installationI received confirmation that the service would be installed on October 06, between 2-4pmI was relocating my family from another state due to a job transferIn order to ensure that we were at our new home on time, I arranged for us to pick up our moving truck early- which was an additional fee and we had to get a hotel in order to make it on timeWe arranged for our movers to assist us for additional time, as well-being which was an additional feeWe waited all day and never received our installation serviceWe never received a call stating no one was coming eitherThis was very inconsiderate and my family and I spent hundreds of dollars attempting to make it to Mississippi in time for the installationAs of today, this matter still has not been resolved Product_Or_Service: Uverse TV and internet Account_Number: [redacted]

Service Type: Residential ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : 1In October the day before my month promotion ended, I contacted AT&T to renegotiate my month promotionAfter one month the bill was to high and after many hours on the phone with AT&T I was told that the promotion that I was promised wasn't noted and that it is not availableI then called and spoke to [redacted] ID # [redacted] on 11/and unwillingly was forced to renegotiate to a higher monthly installment for Uverseand internet for $I have been over charged every month forcing me to call each month and have my bill adjusted where each month I am told it will be handledToday again I was told that the promotion is not availableOn 01/13/I called the loyalty department where [redacted] is from and spoke to [redacted] ID # [redacted] and he adjusted my bill and told me I would no longer have any p

Direct TV has horrible service and do not care if they doCustomer Service is horrible In October I switched to Direct TV and ever since then it has been a living ***I did not receive a bill until January After calling several times and asking for my bill I receive a bill for monthsI was upset since I told them I was on a strict budget and needed to pay monthly a certain amountThe next time was when looking over my bill I notice a $late feeWhat the ***, I was only late days and they wanna charge me $35,This is ridiculosFor the last 2-months if it rains, stormy or snow the TV shows go blankI have not been able to see my programs or newsWhen I call they always have a lame excuse and my bill always has differnet pricesI am constantly calling Be aware they are liersAll I want is to be able to receive the service I am paying forBut paying for something and not receiving the service is not rightI would LOVE to get out of this contract wi

I paid a bill to ATT that should have been paid to my ATT Universal Credit card I paid them $in errorThis transaction happened on May 5, It is now June and I still have not received my refundI called today June and they advised I still have to wait an additional 7-days before my refund will be released I think this has taken to much time I hope you will be able to resolve problem and have them return my cash of

sERVICE CANCELLED MANY MONTHS AGOSERVICE HASNT WORKED FOR MONTHS, CONFIRMED CANCELLATION SEVERAL TIMESVERIFIED BILL CREDIL SEVERAL TIMESSTILL RECIEVING BILL WITH THREAT TO TURN IN TO COLLECTIONS Product_Or_Service: INTERNET Account_Number: [redacted]

I switched with [redacted] Wireless service May I have been trying to transfer my account from AT&TUnfortunately, [redacted] did not pay out the rebate in time so my phone experienced a partial migrationSeveral months later, I notified AT&T and asked if they could disconnect the service until the rebate is approvedNothing happened immedately, so for an additional month I was using a temporary phone provided by [redacted] and receiving text messages from my iphone that was under my AT&T phoneFinally on February 8, Tmobiile paid out the rebate but AT&T was still charging me as a customerAT&T finally disconned my phone December and my AT&T bill totaled $1, [redacted] 's rebate only covered $I phoned AT&T to handle the account and later received a collection letter from CredenceCredence offered me a settlement of $I phoned Credence to pay the settlment offer and was told the account was transferred back to AT&TI phoned AT&T and they wanted the full balanceI asked if we could settle and they told me to reach out to Diversified CollectionsI phoned Diversified and we settled for $1,Diversified confirmed payment and asked me to wait 24-I waited hours to phone AT&TAT&T transferred me to their Collections DepartmentI spoke with a representative by the name of AmyShe demanded the $balanceI then explained to her that the account was settledShe told me that AT&T does not recognize settlement offers and that the I still owe them moneyI then asked what is the use of hiring collection companies to speak on their behalfShe immedately became curt so I asked for a managerThe Collections Stacy was equally as rude and she told me she was the final authority of AT&TSo I then called Diversified and they told me to call AT&T on a three-way call so they could verify payment until they could send me an email confirmation but that was not successfulI satisfied the account and Diversified has it within their records as paid but AT&T has refused to accept it and refuses to unlock my iPhonesSo now I am out of nearly $and my son and I can not use our devices