AT&T

Please pay attention to the details on billing for those switching or new to AT&T My newly widowed elderly mother was being overcharged $a month because the billing department did not set up her billing correctly with her bundle The billing error would have never been noticed unless my husband and I did not help keep an eye on her billsI called AT&T and they did credit her account and resolve the problem I rate AT&T a negative because I had to find the mistake and take an entire morning to go over the bill with a specialist before it could be resolvedShe would have been out hundreds of dollars if the billing would have continued this wayNot acceptable especially for fixed income living

If I could give zero stars I would! ATT has told me for two years now I can get DSL internet and when the order is made the day comes and goes and no one shows up, I call and they then tell me the order was cancelled as there are no more ports availableI make sure to advise them of the history every time I call, I ask for a supervisor and go through it all againMeanwhile a neighbor of mine who moved in AFTER we did was complaining at her child's baseball practice about lack of internet and another parent hands her their card and says "Call me tomorrow, I work for ATT and can get it on for you" !!! What do you know, she has high speed internet so her kids can play video games when there are NO MORE PORTS available while I'm paying four times more for slower satellite internet so I can workVery unsatisfied and disappointed with the only internet provider in our area

ADVERTISING- Offered a deal to sign contract for years and get a Samsung TabletWe also bought two new phones (Samsung Galaxy S8+) on the account that we have had since Actually back as far as if you count the company that was bought out Received the phones no problemKept saying issues with the orderAfter spending 3+ hours on the phone at different times trying to resolve this, they call and want to verify SS number and run a credit checkBasic run-around until you get tired of it;We canceled the order and are shopping for other servicesbut wait! Didn't we just sign a two year contract? Baited and switchedBy the way, we had lines on this account earlier and dropped one, now just trying to add it back for the tablet

On August 22,my account was initiated with Account#XXXXXXXXXWhen I set my plan up I specifically stated that the main channels I wanted and watched were [redacted] and [redacted] Those specific channels currently state " I do not subscribe to those channels" I contacted AT&T Customer Service on August 22, and informed the male agent that if he could not provide those channels as promised to cancel my accountThe agent stated he would document my account since that what is what I was promised and have billing retentions contact me back within hoursSince, I never received a call back from the billing retention department I contacted them on August 19, I spoke to a female representative and she Informed me that it was a satellite package that I was quoted and there is nothing that she can do for meShe stated that she would cancel my account and that I would have to disconnect my equipment and take it to ***So let me get this right, I was misinformed and wasted my

I was trying to move my business phone to att , it took months , I called the office of the president for att , I talked to Dina M [redacted] , at the phone number [redacted] , she was a great help , she said she could fix any problem , she is the wounder woman of fixing any problems I have everything fixed now

On 12-6-I called in a FUTURE recorded bill payment arrangement to AT&T to have payment of $drawn from my checking account 12-27-17, my paydayConfirmation number [redacted] AT&T made an UNAUTHORIZED & erroneous withdrawal of $from my checking account on 12-15-17, resulting in overdraft fees of $totaling $I called AT&T customer service on 12-18-to report the error to "***"She said AT&T would review and return my call in hours which never happenedI called AT&T again & spoke to "***" who said AT&T would review & call me in 3-days, that the resulting $overdraft fee would be deducted from my next bill, & gave me a case number of [redacted] AT&T NEVER calledI went to my bank to void the FUTURE 12-27-paymentI have called AT&T agents numerous times regarding the matter & can provide dates & names if requiredThere has been no refund to me of the $overdraft fees or reduction in my next bill by AT&TI was told on my latest

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 8/ [redacted] experience an outage in my area I called [redacted] and was informed that the outage would be resolved within 24hrservice has never be restored Contacted [redacted] several times in reference to my service not being restored [redacted] scheduled a technician to come to my service address on 9/to fix the issues [redacted] then canceled the visitI called [redacted] on 9/to inquire why my appointment had been canceled without my knowledge [redacted] informed that a technician can not and [redacted] not be scheduled until the outage is resolved [redacted] doesn't know when the outage [redacted] be resolvedI have request that [redacted] cancel my service due to the fact they can not provide said service within a reasonable time frame [redacted] only suggestion was to establish service with another provider then cancel new provider when they

This is my second letter to the Revdex.comI filed a complaint on Aug.11,2017,and the Revdex.com notified AT&T of the letter, and at&t got back with me and we talked about the problem I have with them, and was told that my bill was fine, that I only owed centsThat they would restore my servicesNow I get up to go to work today and my phone/internet/tv is disconnected again I call at&t to find out why they disconnected me again, was told the computer shut me off, that the system thinks I owe This isn't the case, I am owed 447.,that I owe centsAfter an hour of trying to find the right person to talk to at at&t I get my services restored, and I was told yet again that I only owe I am complaining to the Revdex.com about this againI am very unhappy with AT&T right now, I wish they would straiten my bill out once and for all, and quit shutting off my services over the credit they owe me Product_Or_Service: Samsung /S7/ Account_Number: [redacted]

Service was ordered for High Speed InternetAn Arris modem was received from AT&TThe shipped package did not contain the power cordOn numerous calls to AT&T I was told that they would have to do another credit checkThat my order was canceledThe Service Reps (***) have become unpleasant with resolving my issueIf they are not willing to honor my credit inquiry that they made weeks, I request that they remove the inquiry from my credit file before running another inquiry I currently possess the equipment that they sent to my new address for service with new accountI was told today that since I opened this package that I have to send it back A return shipping label was not offered and I do not know where to ship it too All I ask is that AT&T honor my original agreed upon order of HSI at $per month plus tax and send the remaining power cord and self install kit Product_Or_Service: High Speed Internet /UVerse Order_Number: XXXXXXXXX Account_Number: XXXXXXXXX

BAIT AND SWITCH TACTIC AND VERY POOR RESPONSE TO MY ISSUES AND CONCERNS I WAS SOLICITED BY ATT/UVERSE TO BUNDLE MY SERVICE AS A 10+YEAR CUSTOMERI HAD MY LANDLINE AND INTERNET THROUGH AA&T BUT MY T.VPROVIDER WAS DIRECTV I HAD SEPERATE BILLSON/ABOUT 11/THE SALES ASSOCIATE INDICATED THAT BASED ON MY PRESENT PACKAGE MY TOTAL BILL WOULD BE 'REDUCED' IF I BUNDLED TO ATT/UVERSE I WAS PROMISED A $GIFT CARD ALSO ONCE I GOT MY FIRST BILL IT WWAS $and my prior average bill was $and DIRECTV WAS $MY LAST DIRECTV BILL WAS PAID IN NOV SEPERATELYSO I WAS CONFUSED ABOUT THE EXTREME FIRST BILL I CALLED ATT/UVERSE AND THE MADE SOME ADJUSTMENTS 12/8/AND SAID I WOULD RECEIVE THE BUNDLE DISCOUNTS AND AND AN ADDITIONAL $GIFT CARD FOR THE ERRORS AND INCONVIENCE (GIFT CARD TOTAL NOW $300) I DID GET THE INITIAL GIFT CARD OF $BUT NEVER GOT THE SECOND I CALLED REWARDS ON 1/25/TO CONFIRM AND THEY SAID NO RECORD BUT TO CALL BILLING I CALLED BILLING AFTER (

Company offered a year contact at a specified price Bill is always more than agreed upon price On May 25th, I called to cancel my AT&T service because I had an appointment with another cable and internet provider to install service at my home On this date, I was promised a bill of $for months if I agreed to stay (customer rep: [redacted] ) I have yet to receive a bill for $ Upon calling multiple times, I have been told that they cannot provide the promised $ They can see that the rep made this agreement with me but are now unwilling to give the bill at that rate They have adjusted my last month's bill to $after calling times and spending over hours on the phone with different reps I just wanted the $that was promised

order direct tv and to bundle cable and phone the sales person said they could bundle for dollar for three tv and cable and phone .the men came was just told to do two tv and found out they dont bundle so I have to keep the direct tv for two yrs under contract Account_Number: [redacted] /

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In March, we bundled our Uverse and phone services with ATT Since then, the bill has been messed up every single month, resulting in 1+ hours PER MONTH of me getting on the phone or chat with them to clear it up We finally canceled our service (Internet, TV and Cell phones) in August (11th), and ported our numbers to another company I waited until September (12th) to pay the final bill, and found that they did not cancel all services and were still billing me I called and talked to [redacted] (?) on 9/and was told that I would be getting a credit for all of the overcharges from after I canceled ($346.27), and that I should be receiving a $rebate check for overpayments That did not happen, and I was turned over to collections On 11/18, I chatted in with [redacted] (transcript available

Service Type Residential ServicebrAccount XXXXXXXXXXXXXbrAccount XXXXXXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 0brbrOn XXXXXXX I was notified via mail from IC Systems that I owe a debt to ATampT in the amount of I dispute the [redacted] based on the following information.1.I cancelled my service as of December At the time of ending my service I was up to date on all balance due I have automatic payment set up So whatever [redacted] ATampT sent was paid for out of my account The cancellation number provided to me was [redacted] .2.In January was drafted for January services I called ATampT and they acknowledged that the [redacted] was for service to be provided in January I explained that I cancelled my service on December They agreed and also confirmed my cancelation number of [redacted] They also stated that I was to receive a refund3.After the call in January I

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Sep 11,2017-I called AT&T( [redacted] ) cancelled all Services, said to return cable equipment and credit check for $would be mailed to home Sep 12,2017-Returned TV Cable equip via UPS delivery as instructed by [redacted] Sep 27,2017-Recieved AT&T bill $160.75, I called AT&T [redacted] said [redacted] didn't cancel acct, but he would take care of it retroactive Sep 11,2017, was going to reverse $received confirm noand a credit check would be mailed to me prorated for days (Sep 11,2017-date svc cancelled thru Sep 15,2017-date billing cycle ended), said not to worry all taken care of Oct 25,2017-Recieved AT&T bill $160.75, I called AT&T (***), said it takes a while for final bill to settle, but not to worry that at end, a check for service credit will be sent to home addressAlso, said my accou

AT&T contacted me months ago to upgrade my internetWhen the tech was there he said that my [redacted] needed new equipment to be connected to the internetThe companies are owned by AT&TI have spent several hours on their "chat", on the phone and waiting on and having technicians in my houseStill am not connectedAsked to disconnect all services and was promised to get equipment sent in order to stay with AT&T/ [redacted] Today I find out the equipment was not ordered and they do not want to stand my the commitment to send the equipment in order to keep my businessLosing customers one bad customer service experience at a time!

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently tried to sign up for ATT UverseI was told I would receive mbps and a TV package that would include ESPNAll of this would be $75/monthAt the end of months I was told I would be able to renegotiate Not once during the call did I give consent for AT&T to run my creditI also did not provide a SSNThey must have looked it up from previous service or from my cell service Later that evening my credit was ran for an installment type loan with AT&TI was in the middle of buying a houseUpon many attempts to contact AT&T I kept getting directed to the "technical service" group that could not helpI was then informed my plan would be $90/monthI cancelled the deal before the installer could even come outNow I am receiving billing informationNo services were ever r

AT&T promised to keep my bill at the $mark and convinced me to switch over to their servicesI wanted to keep my bill the same as what I was paying with another providerThey assured me that if a promotion ever falls off, just to call in and they will apply a new one for whatever they have availableWell, my cable promotion fell off and my bill went up $We called in and they did apply the same promotion that I had, but would not credit the $that they had increased on my billThey did apply a $courtesy, but I still want the other $34, since they promised me originally my bill would stay around $ Product_Or_Service: cable tv Account_Number: [redacted]

Told I would get my get a repair for my U-verse; they never came I had called three times to get my u-verse fixed on one of the two TV's that we pay for They were unable total me through the repair I got a call from the presidents office, in which they told me they would come on saturday morning, April 2, to make the repair since I work out of town and cold not meet the repairman during the work day I changed my travel plans for the weekend, and stayed home saturday morning instead of going to see my wife two hours away in Tyler, Tx (I am in Dallas--we live part for job reasons only.) U-verse repairman never showed up I called AT&T and they said they showed the repair having been completed! That could not be possible--TV still doesn't work, and I was in the residence the entire time repair was to have come--at 8:a.msaturday morning President's office ( [redacted] ) had told me they would make it specifically at 8:30--that repairman's first stop

I have been a customer with ATT for yearsOver that time, there have been several instances where they are very difficult to work withThis complaint stems from an issue last year and again this year where I upgraded my device for a new device, returned the old device but ATT claims they have never received itI have provided all of the necessary tracking information, however they are still trying to charge me hundreds of dollars for the deviceWhen I call, it takes hours of being on hold and transfers, being told I will be contacted back and never hear from anyoneThey have interrupted my service five times this year all while disputes were in place, now they have completely closed my account leaving me unable to even contact themMy cell service and home internet (which are bundled) are now permanently shut off and I am at risk of losing the phone number that I have had for years Product_Or_Service: Upgraded to new device Account_Number: [redacted]