AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I currently subscribe to Direct TV and internet I called AT&T on 9/29/because a $internet promotion was expiring at the end of October I inquired about any other promotions to replace the one expiring and was told I could receive a $Direct TV discount if I agreed to a year contract on the Direct TV I was already under a year contract which had almost a year left on it, so I agreed to the $promotion with a year contract However, the promotion has not been applied to my account This has happened numerous times in the past and I am tired of having to spend time on hold and calling multiple times to get the promotion applied so I am posting this complaint instead in hopes that it will get a prompt response I spoke with [redacted] , [redacted] ID [redacted] and the confirmation number

Company: AT&T Problem: "Bait and switch"' Issues: Looking for new ISP after contract expiredChatted with a chatbox on att.com to go over some details about my order Purchase: MB internet with uversefor $a month Issue : Upon checking out on their website I was sent an email that said my order could not be completedI called into a service number provided, and the call disconnected after minutes on the phone and getting nowhere because the email instructed me to give the person on the phone a code word and other information and he had no clue as to what I was talking about(at this time I posted to their face book with my account number and they had it resolved for me) Issue 2: Jump to 10/my installation dayI was told in the chat box when I ordered this package that I was getting MB fiber opticsThe second issue stems from what the installation guys said, "There is no fiber optics here"That was red flag number for me, ATT i

We have been without a biz phone line for days and it is impossible to reach an agent to get any resolution! Our phone line went dead days ago and we have been without our main business line during the height of our busiest season We have been trying to get resolution since it went down and it has been next to impossible to reach a live agent We have an online ticket that tells us everyday that there is a technician working on our line but still no resolution and no contact We are losing revenue every hour that our line is down

My name is [redacted] I am taking care of my mothers business because she is years old and unable do it herselfI recently realized mom was paying about $a month for a simple land line witch seems too much, because I only pay about $a month for my own serviceSo when I stopped in at a ATT store to ask about this they explained it was a old type of land line service and that's just the way it is with the old linesThey then explained I could get direct TV with phone updating the service for about the same moneyThat's a much better deal so that's what we didAlso wile there in store we setup a auto draw from her checking accountA month or so latter we get a past due notice, pay immediatelySo again, I go to the ATT store and go threw the whole bank thing againBut now guess what? A week or so latter, the phone is off with no serviceSo back to the ATT storeI have wasted hours and sat on eternity hold, being pasted to countless service reps only to find out they

I was billed for early termination fee, but I did not agree to a contract I cancelled my internet/phone service with AT&T and I was charged $early termination feeI never agreed to a contract and was not aware I was entered into oneI called to question thisI was told that the "global resolution team" would look for any evidence of an agreementThey could not find any evidence, but would not refund my feeEvery time I call, the person says they can't help me, but they will have someone call me who canNo one has called meThis has gone on for many monthsMy AT&T account number is [redacted]

DATE/TIME: 2018-08-10:38: DATE/TIME: 2018-08-06:53: SERVICE ADDRESS: [redacted] E US HWY [redacted] ROGERSVILLE MO XXXXX ORIGINALLY ON JULY 24, WE SET AN INSTALL DATE FOR JULY 27, THEY NEVER SHOWED THEN AUG3, THEN AUG10, THEN AUG17, THEN AUG22, THEN AUG24, THEN AUG27, THEN SEPT3, SEPT4, AND SEPT NOW THEY TELL ME SEPT 10.SOMETHING IS NOT RIGHTI HAVE NEVER EVER WITNESSED THIS IN MY LIFE! ALSO ON 9/3/2018, TECHNICAL SUPPORT ABBY ID [redacted] FIXED THE ISSUE AND NOW WE ARE RIGHT BACK TO SQUARE ONE! THIS IS THE 11TH TIME I HAVE HAD AN INSTALL DATE ALONG WITH A NO SHOW! THIS MEANS I HAVE MISSED WORK OF THESE DAYS TO BE THERE AND MY DAUGHTER HAS MISSED DAYS FROM HER JOB TO BE THEREI HAVE BEEN TOLD ALL TIMES THAT SOMEONE WILL BE THERE! NOTHING NOT A CALL, NOT A TEXT, NOT AN EMAIL! NOTHING! Product_Or_Service: INTERNET/DIRECTV BUNDLE Order_Number: XX-XXXXXXXXXXXXXXX Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On May 24, there was an interruption in our DSL service provided by [redacted] DSL internet When we called, we were informed there was an outage and it should be fixed in the next hours After the hours had passed, the service still did not work, so we called back and was informed there would be an outage for another hours Each time we speak with a representative, they are unable to provide us with any information and let us know the outage has been pushed back This has been going on for over weeks Each time we get an update after the allotted time has passed, it is always for either 24, 48, or hours for the problem to be resolved and when the time passes, it keeps getting pushed back another 24, 48, or hours We have been informed times that AT&T would call us f

I had ATT for my landline and internet service for the last two years .In the summer I go up north and turn my service off from June to October .When I came home from the summer on October the internet and phone were activated as they should be .On October I changed my service provider to Comcast On October 16th I called ATT and canceled my internet and phone ( I also canceled my Direct TV Witch is one in the same company) I had no trouble with Direct TV but ATT for some reason did not cancel my service.I called Att again in November and told them I recieved a bill for service I did not have They told me my service was not canceled and I have to pay the bill and they will now shut the service offThey are now sending letters stating I owe them $.When I did have the service my monthly bill was $ I believe they owe me money not the other way .I don~t know why they would not have a record of me canceling my service maybe because that was when they were get

I had At&t Direct TV Cable company to service my home on TV's along with internetI was told by this company that it would be best to take out a protection plan on their service in case of any failure within my TV's, so I didThis service required a satellite dish to be place on my roofAfter a thunderstorm came my TV's no longer workedI called the company & protection plan that l had been paying on and was told that l would have to pay them $PER TV just for them to come out to service them that had been damagedBut this was never stated to me within the protection planWhen I asked why do l have to pay anything at all, I was told by the rep that this is how they run their programThis company refuse to render the service in which I have been paying forTheir equipment is not capable from damaging units & is making everyone pay for their faulty equipment abusel feel that l was covered under their protection plan Product_Or_Service: cable Account_Number: [redacted]

AT&T advised me DIRECTV was a better option with lowering my bill and serviceUnfortunately, it was a nightmare getting setup I called regarding lowering my billA representative advised me that DIRECTV is a good optionMy service installation appointment was setup for Sept 10th from 12pm - 4pmA technician showed up at approximately 320pm only to tell me that he could not install the serviceI called AT&T immediately and sat on the phone for an hourA supervisor guaranteed me an technician could come out the following Thurs, Sept after to accommodate my setupI called in to confirm on Tuesday, Sept 13th to confirm my 2nd install dateOnly for an agent to tell me that time wasn't available and never confirmedEither way my bill is still too high and my service wasn't setup

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : ***/>ATT offers Direct Tv Services to current customersI have attempted two times for service and pricing for my tv serviceIncluding hours of on phone time with agents and managersThey keep scheduling service to a ***addressI live in [redacted] They told me I would have to start all over with the ordering process to correct the problemI tried and the same results occurredThe complaint in general is the fact I can not get the prices and TV services offeredSeems like the company is in complete disarray since they took over Direct TVI currently have ATT UVerse TV

I am a ATT customer and I received an email stating that my order was received 12/ did not orderSomeone placed an order on my account for two iPhonesI immediately called and reported this to ATT, let me also state that after being on hold almost two hours and transferred and on hold another hourI finally got through to the fraud dept(Someone needs to put these people through customer service training.) once the fraud was reported I asked for a confirmation email at which time I was told that ATT does not do that, seriously? I was told this would be investigated At this point the phone had not shipped, I received another email at 11:38pm that same day stating that the phone shippedI called FedEx with the tracking number and filed a compliant stating that this was fraud, which att should have already done the day prior, since this is their businessFedEx DID send me an email stating this information reported as a fraud The phone was delivered to the address despite my efforts I phoned att again and was told not to worry, I will not be responsible for any of this after a few weeks went by I started to received emails asking for my phone to be returned or I would be charged $380.57, I again called ATT and again after a lengthy hold time was assured to ignore the emails, again I asked for verification of the conversation via email and was told no, but the could send a text! Well, this happened again another two times with the same outcome Wasting my time and getting frustrated with the lack of customer service! Today 2/26/I looked at my bill and was in fact charged the Again a phone call, a transfer to Global Fraud, an hour and a half hold time, that I had to take an extended lunch hour to take care of I spoke to Urecha Dunn, who could have cared less and acted like I was putting her out I told her what happened and gave her my information, not even an apology on her end Again I was told no email verification aloud, I was told my account was credited I am so frustrated at the way this was handled right from the beginningThat phone could have been prevented from being shipped and no one cared, no wonder why there is fraud at your company I had a harder time getting my original phone, how did someone order something with no deposit on my account when I cant even do it? Then you don't even bother putting a hold via fedexIts been almost three months and I am still dealing with this! You have the worst customer service EVER

Company unable to deliver internet speed they advertise and that I pay for I subscribe to AT&T U-verse for cable TV, home phone and fibreoptic gigabyte internet service (I have a separate account for my mobile and aircard also through AT&T) Altogether Is spend about $per month with AT&T between my two accounts I chose AT&T for my home because they offer fibre internet and I pay for internet speeds of 600+ on the gigbyte plan While I do have GB upload speeds on ethernet, AT&T has never been able to deliver more than GB download speeds When I call, I get bounced around for hours, and when technicians come out, they tell me it must be my computer however, I travel for work and I am able to reach 4GB upload and download speeds on the same computer when I'm using Google Fibre in Kansas City - so the issue is not my computer The issue is that I'm paying AT&T for a service they cannot deliver or possibly are unable to deliver

DIRECTV NOW service NOT WORKING I seriously thought DIRECTV NOW would beat Sling TV for reliability and streaming stability - but seriously this is turning out to be way worse than Sling TV ever was I overlooked the fact that there is very little in the way of VOD and hour rewind, even though your claims of VOD is a complete misrepresentation I'm constantly getting QPerror's, VOD will start to play but minutes init will freeze then skip forward minutes and freeze again Constant buffering during prime timeI totally get it that I'm getting a discount on the "Go Big" package but it's just not worth the itit's not worth the headache trying to get it to work! Why should we pay you guys to BETA test for you? You have 100s of customers complaining about poor inadequate servicemoreover, At&t/DIRECTV NOW don't have customer service! The social media and or techincal chat is absolutely shameful These blaket cookie cutter response are nothing short

I was charged a cancellation fee for ending my Directv service due to moving into a location that didnt allow DirectvI was advised by the representative that it would be waived because they could see that there was no service activityAlso, I was charged for multiple Apple watches even through I called on numerous occasions to express it was an error and that every time my watch didn't sync to my phone, when I reconnected it was conncecting as a new deviceAlso, I was told that the charge for a iwatch was only $a month but that was not what I was chargedI was charged 5x's the price that was told to mePlease note I only have one iwatch and I was being charged for three.I was being charged for lines and I only had Product_Or_Service: Apple /iphone and watch/Family Plan Account_Number: [redacted]

I am completely disappointed in the customer service that AT&T has provided me for over monthsI have been into the store times with multiple different managers, who have done absolutely nothing for meOne manager never even came back out and left me just waiting in the showroomI have reached out via phone, just to have the rep's say that they cannot do anything for meI have probably wasted well over hours on the phone trying to get this straightened outJust for my valuable time being wasted This all started in June 2017, when I was quoted a plan from my company's business cellphones around $I have this plan in writing and then emails back and forth from the AT&T representative explaining why now that quoted plan cannot be fulfilled at this rateI currently pay almost $700, almost double what was quotedPlus, this was going to be a switch from Sprint, with AT&T being responsible for the switch over/cancellation fees from SprintI have still not received that reimbursement of almost $3,eight months laterThe reason for this delay from AT&T is that the equipment was returned incorrectly, yet the person who provided the quote and instructions on the reimbursement never provided me with these detailed return proceduresEven if they would have directed me just to bring the devices to a store, it would have been easier than no instructions besides just shipping them back with the provided return labelI am now being told, I had to have recorded all the SSN numbers on each phone, corresponding with phone numbersNow neither AT&T, nor myself have a record of this so they have with held my reimbursementTherefore, I have been and continue paying almost double what I was promised monthly and still have not seen a dollar from my promised $3,reimbursement for cancelation charges from SprintIn addition to the direct monetary loses, I have lost my valuable time trying unsuccessfully to receive help from AT&T on these issues I am a business owner, this was our company's cellphone planAs any business owner understands, this is the last thing I need to be doingArguing a typed out hard copy quote with the same company that quoted it to metrips to the store wastedOver hours on the phone wastedOver emails back and forth wastedAll my time has been wasted by disrespectful and unhelpful multiple sales representatives and managers of AT&TI understand my account may not be the biggest, but I would never imagine to treat people like how AT&T has treated me, my business and my timeI will never again trust AT&T with my business, nor recommend anyone to use their services

I have been unable to get my phone service installed or my cable buried The techs will not call be back The customer services rep won't call back I just purchased a bundle for phone, internet, Wi-Fi, and television I have had issues with getting the phone service properly working and was told the problem was on my end, when I had no problems with my previous provider Techs won't call back, even though they leave their numbers and tell you to call It is almost impossible to get hold of a live rep, and when they promise to call you back, you don't hear back from them either Basically, I just purchased this bundle and don't have all of my services hooked up (or at least not working properly) yet They haven't even tried hooking up my TV, and I don't want them to I would like to cancel this contract and stop having to deal with this sorry business They were supposed to come out on the 17th to bury my cable They buried a cable all right, but it wasn't hooked up to anyth

For the last two months on several occasions, I been experiencing a loss of connectivity to my cable and internet For the last two months on several occasions, I been experiencing a loss of connectivity to my cable and internetDuring each time I called tech support and they could not provide a reason nor a permanent solution to my connectivity issue

After switching to suddenlink and receiving a zero balance billing statement from ATT we are getting continuous bills for increasing amounts I switched my mother over from ATT to suddenlink for charging my mother upwards of dollars a month for a basic landlineShe called ATT to notify them, and talked to a " [redacted] " in El Paso from the phone #XXXXXXXXXX [redacted] figured her last bill amount to be since she left before the pay cycle was completeMy mother paid this bill at walmart in the same fashion she has for years, and has the receipt with that amount shown to be paidThe next billing statement she received from ATT said the balance was $She then started receiving following "bills" from ATT (some even weekly intervals), one being a statement from August thru September 8, then a following bill for August - September 14, and so onThese bills claim charges starting at 2$ and change to raising fees to $and most recently $I finally called multipl

I am [redacted] my mother-in-law, [redacted] is years old and hard of hearing She ask me to help her find out how much it would cost to get the internet On 7/8/17, I called XXX-XXX-XXXX and spoke to [redacted] or [redacted] The following is a list of representatives for [redacted] I have spoken with and the [redacted] is still not correct I keep getting lied to 7/8/ [redacted] or [redacted] Spoke to [redacted] about getting internet added to phone service He told me $for both, but if we would bundle the AT&T cell phone with the landline and internet the internet and landline would be $plus taxes and she would have to do a year contract [redacted] agreed that would be acceptable We set up secret code, backup phrase, etc 7/20/ [redacted] Confirmed the $39.00, said she could see the bundle pending with cell phone She said we would need to redo autopay AT&T was able to accomplish the autopay by the next bill, but not what they were charging my mother-in-law 8/2/***