AT&T

My account number with [redacted] isXXXXXXXX I had a [redacted] the first days in August My [redacted] is combined with Dierect TV, since [redacted] bought them out I was out of town when my [redacted] was due so I used an online address to mail my money to them It went to the Direct Tv's office Well even though the payment was sent and cashed I still had to pay my [redacted] again($185.00) Now my payment for Sepyember is due and still the $that I sent has not been credited to my [redacted] acct The check was made out to [redacted] not Direct TV with my acct number on the check.(***) They have given me reference numbers, and a confirmation noAnd still no credit to my acct Everytime I call I get a run around and excuses Now my Septpayment is due for $and I probably have to pay againI am retired and cannot keep doing this

Service Type Residential ServicebrAccount unknownbrAccount unknownbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI was going to move from [redacted] w [redacted] park [redacted] to [redacted] XXXXX so I called ATampT on friday to transfer the service so they told me they will send a technician on saturday to [redacted] for the move..between 1-3pm...nobody called nobody showed up...so I decided to called them to see what happened...and the customer service told me...yes your oder was completed and the equipment was deliver...and I told him..what what equipment I have my equipment already from [redacted] which is atampt router...a technician was supposed to come between 1-and nobody showed up...and the customer service rep goes...let me check...I am so sorry...we missed you and I will fixed from my end...I said ok all I need is the service turned on at the new locat Product_Or_Service: Internet service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Oct 14, I went into the store located on Lake Cook Road, Northbrook IL XXXXX Phone# XXX-XXX-XXXX and spoke to rep [redacted] I signed up for a cell phone and home internet bundle special for the Chicago land area of $a month with free internet for life, this also had a new cell phone monthly cost of around dollarsI provided a $credit to apply to my accountMy first bill was $for 11/15/I called ATT on 10/23/to ask for an explanation as to why my bill was so high as what I signed up for was not reflecting on my billI was informed by the rep [redacted] ID# [redacted] that it was not $dollars a month it was $a monthI was really upset over this and I was informed that my employer discount code was not applied either as it did not qualify something the

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1During the month of April, I contacted AT&T to disconnect my service at [redacted] I sold the home on April 23rd, where this service was used, and relocated to Austin Texas The rep I spoke with convinced me to suspend my service until I reached my permanent address in [redacted] and then I could reactivate my service The rep NEVER said the suspension would be for a limited time, only that when I was ready to reactivate, just to call AT&T On 9/I received a email bill from AT&T for $303.00, so I immediately called AT&T to find out what the bill was for Evidently AT&T decided to reactivate my service on 9/1, and the bill was being sent to me for the month of September services When speaking to the AT&T rep, I canceled my service, and that same day I returned

Service Type: Residential ServiceAccount: XXXXXXXXXXXXX XXXXXXXXXXXXXAccount: XXXXXXXXXXXXX XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1So, I realize that my AT&T phone service hasn't been active since 7/15/2016, and that they STILL owe me about $for that unused phone service, due to unsuccessful service move by AT&T Back story At the end of June, we requested that our phone service be moved from Asheville to Cary (to take a job as a contract [redacted] for, WAIT FOR IT, AT&T, a job I left in October.) The delivery date was July 15, Come August 15, 2016, it still hadn't happened, so I cancelled my service, cancelled the install and requested a refund of the credit on my accountThe joke was I worked for the telephone company who couldn't provide me with telephone Next incident So, on October 31, 2016, Halloween and Trick or Treat in [redacted] AT&T comes out installs

A myriad of issues mainly initially getting promised service but then a drop in quality (slower speeds, upgraded to top speed and Not getting it except on few very few occasions, and, downloading disrupts my U-Verse TV ConstantlyMy bill is $ -to over $ a monthCalled and canceled land line - bill remained the same! Other fees went upCharged for movie (I have Never ordered a movie thru themMANY Many phone calls, for Autopay, billing errors, poor service, Always promised 'it's fixws, next month same thing! Over and over and over, the runaroundAT&T tech showed me in his AT^T tablet where DL Speed was set at Mb instead of MB - I have been paying for ($ 60/Month for many months and Not getting itFraud, breach of contract - very ready to retain an attorney Product_Or_Service: AT&T U-Verse Account_Number: [redacted]

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have requested to have my services turned off since June 24th before I spoke to representative and she told me not to pay my bill right away because my bill should not be that so explained that my finally bill should $so now the end of July has came and I spoke to an male representative over the telephone and he explained that I should wait another ten days, I have been a little under the weather and just not feeling well to be arguing with people about a bill that I am trying to clear up and out of my name I have went to UPS and turned in their equipment but not it's taking several months to receive a fireball bill I will never use this company for anything else I have learned my lesson with A T & T this has been a real draw out no excuse to treat a customer so un fair?? Product_Or_

AT&T continues to call my business, K [redacted] on a daily basis We have requested over two dozen times to be removed from their call list AT&T continues to call my business, K [redacted] on a daily basis We have requested over two dozen times to be removed from their call listWe previously had service with AT&T and their internet service was completely unreliable and have indicated do to this we will not do business with them However, they continue to harass our company with daily calls

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We signed up for Direct TV through AT&T We were told by [redacted] at the store in Mall of Georgia that we had days to cancelWe have been told by a technician from AT&T and Direct TV that the dish was improperly installed and that the cable to the dish was also improperly installedI talked to one person and they said we had hours to cancel service A different person today, her name was ***, told us hours from time it was installed AT&T is telling us we owe $to cancel because of contract Two different technicians told us we have days because it is AT&T's fault The technician from Direct TV would not help because he said it was AT&T's fault for not installing properly and that dish should not have been installed where they placed it I get a different story from everyone

I contacted LIVE CHAT to discuss my [redacted] to get a promotion to get my [redacted] loweredI got a price from a representative @ $then when I got email it was different it was $more then they told me ...I had then had LIVE CHATSall which I gave my email so I get a copy of the chat NOT OF THEM SENT ME THE COPY!! When I ask for supervisor each timethe Supervisor calls on phone never chats in LIVE CHAT and has no recording how they are treating me badlySupervisor Shiela told me the reason they do not send me the chats copies is because they are lying to me!!!!! I said to her you are telling me they are all lying to me? she says yes and thats why they didnt send you the copiesThen one of the Supervisors that called me cancelled my promo I got because he said I was not allowed to be given thew promoand HUNG UP! His name was JayThe confirmation email I got the Revdex.com wil not let me put in the confirmation number, had me to delete so I can click nextI got so sic

I have a construction company so I moved my lines to At&t I was told that my bill was going to be no more than $at month and was going toget a refund for the phones and disconnection for each linelong story short I never got the disconnection or the money for the phonesmy company ended up paying the phones to [redacted] and my bill with at&t is $the at&t rep told me that if I bound direct tv and digital life I will get a great deal which I believed them it ended up being not truewhen I cancel my service with digital life they told me that it was cancel until this day at&t send me bills for a service that I dont have anymorereally bad customer service I DO NOT RECOMMEND THIS COMPANY TO ANYONEthis is recentplease do not fall for there advertising

At&t wires need to be transferred to new electric pole Att has a dangling line Biggest complaint is unresolved transfer of wires to new pole electric company installed so they can remove old pole Issue been unresolved for over a year several service men show up, yet no one has resolved issue thus farAtt has been called several times by homeowner and electric company! [redacted] came did something( stuck something in ground) few weeks ago hasn't shown back up to complete work , homeowner is to point to just tell light company come get their pole and politely lay att wires on ground, may show up to fix them if surrounding customers are without service

Every month there is an issue with att over charging meThen when I call customer service they always trying to apologize but never know where the charges come from and when I ask to speak to a manager they hang up in my faceThey billed me for days when they changed my billing cycle and wasn't supposed toEven the manager at the store didn't understand it and said she was sending a email to her boss to see what she could do cause it didn't make senseCharged me twice for my phone bill and internet and made a second account when there was supposed to be only one Product_Or_Service: June

AT&T is billing and harassing the individuals at Calendar Research LLC to activate and pay for services, the equipment for which was never installed My firm has been retained to represent Calendar Research LLC ("CRL") in connection with an ongoing dispute with AT&T regarding repeated failures by AT&T since March to deliver internet services to CRL's Pasadena officeWe have attempted to settle this matter directly with AT&T but have received no response in daysWe would prefer not to file for declaratory judgment of invalidity of the contractWe are using this complaint system as one last attempt to resolve the issue without litigation BACKGROUND CRL requested that AT&T install and deliver managed secure business internet services to CRL's officesSince July 2017, AT&T has repeatedly ignored service requests from CRL and has promised but failed multiple times to install an ethernet drop and/or fiber optic cables within CRL's offices to enable CRL to access internet

Hi, This complaint involves Internet connectivity service offered from AT&T, unfair practices related to servicing and inability of the company to address or re-mediate the issue on-time In may I had problems with getting online and called AT&T to have their technician to come to my home to fix the problemHe found out that the problem was not with Internet service, but with my computer and advised me to go to Best Buy and fix it I bought new computer and everything worked ok since then On January 6, I cancelled my Internet service from AT&T and was told to send them the router backIt was a surprise, because I bought it from AT&T and paid $I looked carefully through my bills and found out, that I was charged $each month for equipment rent since may Apparently the AT&T technician took away my own router and replaced it with another one without telling me So the company robbed me by taking away my router ($100) and charging illegally $(rent +

Billl higher then it should be My DirecTV bill and AT&T phone and Internet bill is much higher than what I was quoted I was told that my bill should be $of the bundle for the next two years then I received a bill for $I called them and then I got another bill for and some dollars i'm not understanding why my bill would be that high

Since I had been a loyal AT&T customerI never had a problem with their customer serviceFor years, their Terms of Service (TOS) indicated that a late payment would not be considered late if the payment was received within 6-days after the due date, so a grace periodThis grace period helped me out a few times when I had to juggle family emergencies and other eventsFast forward to just last week and I'm reviewing my AT&T wireless bill and notice a late charge of $on thereLooking closer I notice a late charge on my bills for the previous three monthsHowever, I had paid all of the bills within the stated grace periodOr so I had thought I picked up the phone and called customer service to get an explanation for the late chargesThe lady hat I talked to informed me that if it's paid after the due date then a late fee can be assessedI asked her to clarify because their TOS states that there is a grace periodShe then informed that there was a grace period but, At&T had changed their TOS in to remove the grace periodI asked her if there was a notification sent out to customers regarding this TOS change and she said noSo, I asked her if I could get the late charges removed as I was only aware of the TOS with the grace period languageShe said that she couldn't do that as it was against policyI told her that I was not satisfied with that answer and would immediately be leaving AT&T as a customerShe then said I understand sir and terminated the callAfter sitting in disbelief that AT&T was willing to lose me as a customer for $in late fees, I called customer service again to see what the early termination fee would beThe gentleman on the other end informed me of the ETF amount and then offered to waive the late fees if I stayed as a customerSomething that the lady that I spoke with earlier would not do Needless to say, I am no longer an AT&T customer as that first customer service call and the lack of willingness to work with me led me to believe that I was not "a valued customer"

There services are terrible and they don't care about their customers AT&T is a shady dishonest companytheir sales reps knew nothing about the product that they were sellingI was told at the time of sale that I would be receiving an 25mega bytes per second when in actuality I was getting a mega bit per second servicethat's times slower then what I was told I would be gettingI was not informed that there would be an activation fee at the time of saleafter the internet was installed I was only getting speeds of 1.5-mega bits per second and three visits from technicians later I was still not getting any more then mega bits per second when I canceled my service I was told I wouldn't be charged for anything because I was canceling withing the money back guarantee time frame, but then a week later they tried to charge me for breach of contract and the activation fee that I had not been notified about up to this pointit took me talking to different departments to get the charges reduced to just the ridiculous activation feethe system was completely unorganized as none of the departments seemed to know which department I needed to talk toor they were all just trying to avoid the problem by passing it on to someone else

The agent gave information to lure me into accepting the productOther agents promised to make it right but failed to meet their obligation This all started September 10,with an agent that went by the name of [redacted] I was told he was with DirectvWhen I called in about my cell phone he told be about this bundle deal with internet and DirectvI told him I was with charter and explained the services like no buffering and channels I had with themHe told me with the plan he was offering I would have those same channels and with the internet speed I would not have buffering and my bill would only be $plus tax and reward cardWhen the service was installed on 9/24/16, I did not have the channels I was promised so the installer set me up under a new plan that gave me the promised channelsWhen I was watching a show, I was also getting a lot of bufferingCome to find out changing me to the new plan changed my monthly payment significantlyCalled AT&T on 9/27/gave the

I had an issue with my TV boxIt was a red x with an I reset the box a couple of times and when the box froze up I called customer support timesI was told that I could not perform the operation to reset the box so the technician could run the troubleshooting process to fix itI was then told by another representative that that process was impossible to doMy husband reset the box with At&t's instructions online, thus bringing back the red x with an and the technician was able to fix itI then had the technician that fixed it send me to a supervisorI told him all the problems (his name was [redacted] ) and he kept trying to constantly explain about the boxI told him the box wasn't an issue it was the customer serviceHe then just repeatedly apologizedThis was after phone calls (approximately) and hoursThis is absolutely unacceptableYour people are not trained to fix equipment if it doesn't fit their script or their exact set of stepsThey cannot think outside t