AT&T

I signed up for AT&T internet service, no one told me anything about early termination feeThe modem was going on and off making me lose the internet service at times, later, I decided to cancel the service and return the modemAT&T then brought a charge of about $saying early termination charge which was not part of the dealThis is what my complain is aboutThanks Product_Or_Service: AT&T U-verse service Account_Number: [redacted]

Never recived the reward card that was promised when I signed up for service I signed a contract with at&t uverse internet bundled with direct TV two months agoWhen signing up I was promised a $reward card and I have never recived itI have called twice now and have been given the run around both timesThe first time I was told it would be recived in weeksI was tracking it on the at&t rewards center web site and it wasn't mailed so I called the second time only to be told it would be mailed on the 18thI tracked it again and it now says the 25thNeedles to say I will never recommend this company to anyone and I will soon be cancelling my services

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Several months ago my $a month phone and DSL bill shot up to over $I have very bad DSL serviceOften it does not work or is so slow it takes several minutes to reach a websiteIt constantly goes in and out so I cannot live-stream anythingI do not use my home phone except to pay billsIt receives over spam and telemarketing calls a weekpercent of incoming calls are spammers who call multiple times a dayI have asked to cancel phone and keep the very slow (Ultra Fast - ha!!) DSL but am told it would cost more money if I got rid of the phone, so I keep the phone That said, my original bill was for the phone, for internetOver the years it keeps risingi get special deals and am grateful, but I called three months ago renegotiating the priceWe got the price

AT&TYUCAIPA STORE Promotion: buy phones get free + free iPads + 20% discount for [redacted] Medical Group employeesSounds greatWe sign upWe take the phones totalWe are told to come back in weeks for the second free iPad, because they don't have another one at this timeWe go back in weeks and they tell us that it was "while supplies last" and they are all goneOKAYemployee discount? "Oh, that's only on some plansnot the one you signed up for." And the kicker?? We get a text message this morning saying that we don't qualify for the free phones, AFTER the two week cancellation period is up!! So now, we owe them for phones at over $each! We've called and spoke with several customer service reps and what do they say? "Oh, never go to an authorized dealership, they don't now what they're doingalways go to a corporate officeWe can't control what those salespeople say and do, unfortunatelyblah, blah, blahHOW CAN THEY GET AWAY WITH THIS???

(Overview: AT&T didn't follow through with the promotional rate I was promised when signing up and My bill is always MUCH higher than it should be with no explanation from my bill or customer service representative) Very very very long story shortWhen my Directv was installed, Monday November 6,2017, a representative for AT&T came out to offer me their promotional offer for switching to them which was $off of your DirecTV bill for life, free HBO for life, first device free, and they'll pay any transfer fees (excluding phone service fees) when changing cell phone carriersI called them back just a few days later and scheduled them to come back as soon as they were available (November 15, 2017) Within the following months, I often checked on the status of the Directv discountI asked AT&T online and in the store and they both told me that it just takes time to go throughAnyways, it's not January 22, and I noticed I only received a $discountDirectv told me to contact AT&T, who controls the discountSo I used their online chat system, and the woman made the comments meant to delay you and hope you forget about it (because it's only a $difference, right?) by saying things like "i'll make a note of itthey'll look into itwe'll see if there's anything we can do about it..." I told her that I was tired of being told that and need the problem resolvedShe transferred me to a supervisor and waited 5-minutes for them to respond, which they didn't, and the chat ended up shutting itself downI then called customer serviceLong story short she said that the promotion ended Nov12th and I got service Nov15thI told her that it doesn't matter, because I was told it existed on November 15th and it's the only reason I switched to themShe said she'd make a note of it and see if anything happened, typicalThat night I used their online chat system againThe supervisor I was transferred too (I still have the conversation saved on my phone) basically had a "deal with it attitude" when I told him I wanted to file a complaint he tried to use this intimidation tactic that included telling me that if I did all they would do is terminate the sales agent because AT&T trains people so well it's never their fault and that they've "fulfilled their contract obligation"So basically he didn't care so I didn't file a complaint with him and told him I'd file with the Revdex.com My other problem is that my bill is supposed to be about $per month, but the bill is always WAY higherThis month is was $and some changeI did have a data overage charge of $30.00, but that in no way equals the that I was billedThen the go and put a $adjustment charge that brought the amount down to the correct charge, but the sales person told me that the $is a 'credit' to my accountThis still doesn't explain why it was (on another note, the bill has been split up into bills throughout the month for no reason) So to my next problem, is that I was promised one free device, but it turns out that they just 'credit' your account each month for the finance payment (they said that's what the $'credit' was for)That's not what I was told or what I agreed toIt also is upsetting because it's the most I've ever paid for for new serviceThey discount the phoneSo now I have a $device that I would need to pay for if I switched right now, which is what I want to do Other problem is that they don't actually pay you for the full amount of switchingMy fees from my last provider for switching was about They sent me a prepaid card for $and some change and then gave me a $"credit" to my new phoneHowever, I should have had a free phone AND I don't see a credit applied to my account They don't actually lay out your bill but charge you and add credits at random times and in random places so you can never prove that they didn't follow through and they don't need to explain where the money's going because they just said "we'll add credits to your account" I had Verizon for years and never had a problem like thisThey were expensive at the time, but honestThen I had Sprint for a year and never had a problem with them eitherThis is the ONLY company and it's problem after problemAs soon as I get my tax return and can pay for the not so free phone, I'm going back to Verizon

Service Type: Business ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : 1I'm a small business owner who has had the same telephone number for almost years with AT&TI recently moved on March 1, only minutes away and AT&T would not allow me to keep the same business phone number! I cater to the "working women" who doesn't have time to stop and write down a new number! I have unsuccessfully tried on countless occasions to get AT&T to restore give me the number back! I was initially told that I would have to pay a $fee per month to keep the number! I thought it was rather ridiculous to pay for a number twice! At this point, they changed it! I was then told that it could be ported to a cell phone or a home phone which would include a modem that I could use for a business line! I then decided to go with the modem/home idea! I have been waiting for weeks for thi

I have an increase starting this month on my bill of $This increase is unaffordable, I am years old and on social security [redacted] : I have an increase starting this month on my bill of $This increase is unaffordable, I am years old and on social securityI have my land line, Direct TV, cell phone, table services all with ATTI would appreciate your consideration in lowering my DSL back to what it was over the last monthsSince Friday morning May 15th I have spoken to nine (9) different representative on the phone at ATT and no one seems able to assist me since they do not have visibility to my phone and internet billingThis is quite discouraging to say the leastI spoken with ATT in Phoenix, Illinois, West Virginia, California, etcCan anyone assist? $No payments were received for this billTotal amount due by May 18, All other payments made on time as follows: Feb - Mar 28, xxxx Online Paper $Apr All23, xxxx $Post

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started my service with this company in September I was promised my bill would be each monthHowever, every single bill I get is over $I have to call every month to have my bill adjusted Product_Or_Service: Uverse and directv service Account_Number: XXXXXXXXX

First off-this complaint was recommended to us by an ATT senior tech who told us that unless we do this, no one from ATT will pay attention to our issues or requestsSo here we are! I started service with ATT wifi on 10/(and what a mistake that was)! The first incompetent tech who came out was probably on his first day on the job, tried to install internet and failedHe had no idea why he could not install internet and told us it was the apartment company's issue and we needed to get the apartment maintenance out ASAP as he claimed it was their issueWe made a big fuss with the apartment company who cut a hole in our wall (which we had to pay to repair), to let us know there were no issues and the ATT guy didn't know what he was doingWe then spent countless hours on hold with outsourced ATT who also had no solutions but to have us wait for another hour window, to yet again send an incompetent tech out (all this time without having any internet connection).Again we waited at h

AT&T applied a credit to my account at sign up for the duration of my service The credit is never applied, I have to call every month without change I was issued a discount when I signed up for service I am happy with the discount and I feel that it is fair This expires yearly and I was told I needed to call in to have it reapplied I spoke to someone thru chat who had the discount approved, Craig, and he made a note on my account and gave instructions for me to call in to have the discount applied I called in, the discount was applied and I was told that I would be credited the difference in my discounted price and the higher priced that I had paid as the promo expired As I went to pay my bill in April, the promo is not applied, there are no credits and the rep I contacted is unable to find any notes on my account AT&T is completely unable to cooperate, they never follow thru, and you must call every month to ensure they do not bill you for more than you are supposed to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0We entered into contract with Direct TV/ATT for a bundle for internet and tv service We signed a contract that promised us specific credits We have been overbilled and overcharged for 17+ months Each time we would call to complain we were lied to We were promised that someone would make the correction and apply the overpayment to the bill That has never happened Finally, when the overpayment reached $1,we turned off auto pay, after spending countless hours on the phone trying to get it resolved Again, we were promised that corrective measures would be taken That has not happened We continue to have our service disconnected and Direct TV/ATT continues to have over $of our overpayment without crediting our account We called multiple times, spoke to countless people, an

Wireless DVR doesn't work with my account I ordered a wireless DVR from ATT last week, and it was supposed to be activated SundayAfter FIVE conversations with ATT, it is still not activated for my accountI keep trying to cancel the service, and they keep insisting to let them try it againI've been promised THREE callbacks, none of which I ever received

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I was told my internet would be unlimitedadvertisement also I was hung up on by an At&t representtative while transferred from one to another asking why my bill was so highCanceled At&T since they want me to pay a cancellation feeDisceptive practicing by AT&TFrom [redacted]

I called in due to movingI was advised to bundle my devices in order to receive a $visa gift card once I called back in and service was active DaysHowever months later still no email or explanation of what happened every time I call in to direct tv and attThe run around is real leaving me with no answers at all Account_Number: [redacted]

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : [redacted] finally got my U-verse service install in early January 2017...after several complaints filed with their Ofc.of the President Complaint service.They had a contractor come out sometime later and bury the Fiber cable,again after a multitude of problems with the Installation.In January my Sprinkler system wa turned off and no water running through the system(it was Winter).Here in July 2017,I find out that of my zones(on the east side of my house)were not working.After calling out my Sprinkler Repair people it was revealed that the Contractor that buried the Fiber cable for the U-verse had damaged of the water line pipes for the Sprinkler System.I took pictures of it as ell as the Invoice for the charges to fix the problem.Now [redacted] is telling me that its the contractors problem and I need

Service Type: Residential ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : 1I have been with ATT Uverse for about 3-years now Every year when its time to renew my contract I have to speak with the worst customer service repsMy bill has been extremely high then the last 2-monthsI have gone online to make adjustments to my bill so it will be cheaper duet to ATT outrageous pricesThis month I get a bill and it has gone up 50-dollarsI called in to figure out what was going on to only be told Im no longer under contract thats why my bill went up When did I cancel the contract? Why have a I not being charged a cancellation fee if im not under contractThe customer service reps give you mis leading info and they cannot even explain what is going onI am literally on the verge with switching companies and ATT can charge the bill off and shove it If

Where to begin?Our service is always in & out.I can never get helpA tech was supposed to come and they claim they called & knocked but did neither We've had issues since day oneThe Internet doesn't always workI NEED it because I'm an online studentIf it is "working" it goes slow or the WiFi isn't workingI've called multiple times and all they've done is send me a new kodem, which does nothingOn top of that, I was never informed of our contract ending so I had renewed I in error and on top of THAT, the price went upSo now we're stuck in another yr contract with crappie serviceFinally, today, 9/17/16, a tech was SUPPOSED TO come out and no showedDidn't get a callNothingNo explanationThen I ranted on social media, and they tried to lie saying someone had knocked and calledSo not only did I not get a call, the only "help" I get is through freakin social media and even then, it's no help at allTerrible, terrible service

Why att sent their sales person making promises earned business ATt sent their sales person making promises free installation $internetearned businessI contact several time hours over the phone transferred to different departments even out side country in China offered me gift card after days later been told its gift card canceled none payment and feeAll lies on your face feel so helpless looking forward to hear host answer

AT&T business fiber service has been intermittent for weeks because AT&T is waiting on a part My AT&T business fiber service intermittently available for weeksI put in a ticket when the issue started and was told it was my firewall and not the At&t equipmentI had to connect a computer directly to the At&T device to prove it was a service issue, after I had proven it was an At&t issue a tech was sent outI showed him the issue and he told me we needed a part to fix the issueHe told me he would get the part sent over night and he would let me know when the part came inThat was weeks age and I am still running on my slow backup internetThis is impacting the 90+ local and remote usersThe part that At&t has has me waiting for weeks is a TP link mc220l that I could get from CDW or Amazon for $I could get it over night from CDW for less than $I ask At&T if I can just order the part to get my service working and I was told it has to come from At&t Ticket Numb

Please reimburse for personal property damaged during installation of fiber optic lines in Willowlake Subdivision - Houston, TX Over the course of a week or more in Dec2015, AT&T performed various digging in the Houston Willowlake subdivision in connection with the installation of their new fiber optic linesDuring that time my landline service was interrupted more than onceOn one occasion, I was told a line had been cutThe service was restoredLater the service was interrupted again and a repairman came to the property and inside the homeAnother rep came to the door and advised he just needed to check on the work that was doneHours later, I discovered my landline and modem no longer functioned properlyI could not break the dial tone and the modem's red light would not clearThere were no storms during this period and nothing else in the home was malfunctioningA field manager gave me the number to ATT Risk Management and told me the issues would be taken care of The