AT&T

Would like to highly compliment AT&T with their contractor's installation of "AT&T GigaPower" in our neighborhood....I am presently the president of our HOA and their contact, a Brent at XXX-XXX-XXXX, could not have been nicer or more coorperative with us during and after their installation of this system in [redacted] in Huntsville, Alabama

Service Type: Residential ServiceAccount: XXX XXX XXXAccount: XXX XXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I spoke with a lady by the name of pink on April 5th she told me that she was going to waive all fees and cut them back and get my bill back to [redacted] before taxes she told me that the call was recorded I'll call today and was told that old three hundred and $they looked and looked and looked and she didn't put all the notes in the system so I said pull the call and hear what she told me they transferred me to the Parker it was nothing because I'm tired of it they said that they will report it to the other lady and look into it but it was nothing that they could do they train this lady and if she told me that she could get my bill back down I expect it to go back down Product_Or_Service: TV and internet

Internet worked poorly for monthFinally had to replace router but still bad service so cancelledWant install charge refunded & ET fee removed Signed up for home internet service and it was installed effective 7/5/Paid $installation feeService was very spotty and for the first month I had to frequently reboot, call technical support for guidanceService rarely worked for 1-days at a timeFinally had to replace router, which happened 8/5/Service was still bad after thatAlso, we needed remote access to our home office PC and the ATT router worked poorly in accomodating thatSo for all of those reasons had to cancel ATT serviceAn early termination fee was assessedI called several times to appeal that decision and also to request a refund of the $installation fee, but both requests were rejectedThe last call with ATT was on 10/3/The supervisor who I spoke with on 10/3/said my only option would be to sue ATTI responded that since I am an attorney

ATATT has continually overcharged me for the past three months more than $each month which was unjust each time and reversed but cause me to not b AT&T continually over charges me every monthThey know that the charges are not legitimate so they end up reversing them but charge me again the months for the same singIt is made it so I cannot pay my rent and has affected my living situationI have called them and spent several hours on the phone each month and they promised me that they will reverse the charges and it won't happen again but they usually do not reverse the charges until it has already been taken out of my account which has led me to not be able to pay my rent which is completely unfair since the charges were unjust from the beginningI find this to be completely illegal that they can over charge you month after month and make you spend hours on the phone with themI have been hung up on several times and they will tell me that they will call me back or send me a

I'm not sure how AT&T maintains a good Revdex.com rating anymoreYears ago, yes, now with the combined AT&T and DirecTV that you can't actually combine, nor combine bills or statements, or have to create a new user ID and Password EVERY MONTH Then calling into the new updated friendly (sarcasm noted) customer service, they will literally transfer you to at least 2-different reps in different departments This all started when my family and I moved from Ohio to TN All of our bills went up over $eachSo DirecTV that we paid $month for went to $145, AT&T from $to $etc Now since the combined accounts that according them cannot actually be combined, you have to create a new login every time However if you create one, guess what?? Your other one gets wiped!! This is beyond frustrating We have been with both DirecTV and AT&T for over 15+ years and have never had to call in or an issueNow we are leaving AT&T as a company Sad Also, read all the comments now AT&T response? - "AT&T considers customer feedback an important tool in improving our customer service performanceWe appreciate opportunity the customer has provided to improve" - How far the mighty have fallen

Starting third year as reluctant customer and, again, receiving unsolicited advertising after filing complaint last year for the exact same reason Called the call center to ask why this has started again (was promised that my address was "permanently" added to the Do-Not-Contact list last time by the AT&T "Office of the President") I am receiving againFirst agent sent me to the federal "Do-Not-Call" registry, even after I explained twice that the unsolicited advertising was arriving via USPS Second agent insisted on getting access to my account - which should NOT be required for me to be Opted Out Product_Or_Service: Internet service

Advertisement Issue/ Quote not honored and Billing issues Since relocating we needed a provider for bundle services of (phone, internet, and television) When we called AT&T we spoke with a representative who quoted a price for all three services at $and changeA short time later we had the installer come and hook up services for phone and internetAt that time we found out that our cable service although through AT&T would be Direct TV which was set up several days later even though we were told everything would be hooked up on the same dayAbout a month later we received bills for both Direct TV and AT&T even though we had been told the bill would be togetherOn top of that the bills were much more then the quoted priceSo we called AT&T company to find out what was going on with the priceThe customer service representative said he could not answer why the price was more and that he would have someone call backThat call never happenedSo we again called AT&T to find ou

AT&T is up to their usual underhanded bait and switch tactics! I transferred from [redacted] Cable to their AT&T U-Verse service and was promised a $gift card for doing so I was told it would take about 6-weeks to get it After not receiving it after an extended amount of time I called to ask about it and was told they sent me some kind of letter at the beginning of my subscription period which I did not fill out and was therefore disqualified from getting the rebate they promised I never saw a letter so don't know if I simply missed it among all the other mail or if they make a habit of not sending it to cheat people out of their promised rebates! when I asked how much it would be to cancel and go back to [redacted] they said it would be almost $ So they lie upfront about rebates but then are able to lock you into contracts when they don't performOn top of all this the TV constantly is freezing so their TV service is absolutely horrible and when I call to get it fixed I keep getting the same all response where they want to walk me through the reboot process and turn everything off and restart it This was never a problem with [redacted]

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted [redacted] several times regarding slow internet speedFinally, after deciding to cancel service and go with my cable provider for all services, I contacted ATT and the representative started talking to me about the issues I was havingI told her that I wanted to bundle all of my services but I wasn't interested in ATT Direct TVShe stated that I could get UVerse because it was available and she convinced me that I can bundle all the services However, since I was traveling I decided that I wouln't get UVerse until a couple of months later but I did accept the internet and phone Based on the verbal agreement with the representative, I called on 2/13/to make an appointment to get uverse installed and I was told that uverse was not in my area The representative was well aware tha

A week ago, an AT&T Technician came to my house to change my landline service from Charter/Spectrum to AT&T (AT&T had offered a cheaper price, but the Charter services were working fine)The AT&T installation tech left no instructional materials and gave no advice on setting up and using the new serviceAfter receiving several voice messages - including one from myself - I found I was unable to access and get messagesI then called the AT&T "customer service" line, was kept on the call for an hour, and was then told the matter would be resolved shortly and I would hear back that afternoonA week later and the matter hasn't been fixed and I haven't heard backSimilar results were gotten after I contacted the AT&T installation technician and his AT&T supervisor, a [redacted] in Oakwood, Georgia who carries the lofty handle of "Manager Network Services"***'s only response came four days ago and his only question had already been answered on multiple occasionsNonetheless, I a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Back in January I went to our local ATT store to have them clear out a phone for my son While there, the woman helping me asked if I was familiar with their deals with direct tv and internet I was not aware She gave me all the information about direct TV and "internet" The deal sounded way to good to be true I asked numerous times about being able to access the internet in my barn, which was very important to me as that is where I exercise They assured me it would work perfectly They also took the time to do a price comparison between what I had at the time and what they were offering me Again, sounded too good to be true but I trusted them Shame on me The price was quoted was not the price I ended up paying, I went to them, they changed my unlimited data plan to help off set the

I have AT&T wireless phone service I ordered an new phone and had trouble activating it I called customer service and had the problem fixed During the phone call I was offered internet service for $a month for years I agreed and ordered service When the first bill came I was being charged $a month for year I called customer service and talked to multiple people to get this fix I thought it was taken care of but when the next bill came it was still $a month for year I called customer service again and was offer no solution other than "Sorry you were misquoted on price" I told the representative that if I didn't get the deal I was offered I would have to cancel The representative basically said you are SOL I canceled the service and was charged a $early termination fee Be careful, protect yourself before dealing with these people

I received a flyer in the mail from AT&T last summer with a guaranteed bundle price for Uverse, Internet, and Phone for $89.99/month I have a confirmation number that I was given over the phone Subsequent to getting the service, I added additional channels to the Uverse agreement; up one category of service However, I have never been correctly billed for these services; my latest bill was for $when I figure it should be around $ I have called customer service numerous times over the past year to get this resolved and it is still not resolved I'm not sure who else to complain to Product_Or_Service: U-verse TV, AT&T internet, & AT&T Phon Account_Number: Conf # [redacted]

Received advertisement from DirecTV for internet & TV for $55/mo for year contractCalled on 7/and spoke with sales representative [redacted] She confirmed this price, and agreed it was available to me in my areaShe offered to "upgrade" the package for extra $8/mo to receive NFL Sunday TicketAt end of call, I read back the now estimated $64/mo for both DirecTV and internet; she confirmed After DirecTV and AT&T DLS internet installed, I received separate bills; one from DirecTV which showed by monthly rate of $64/mo for JUST direcTV, and another from AT&T for DSL internet at $55/mo I called DirecTV several times to explain that this was not the agreed upon price for TV & internet, and I wished to cancel my services if this was the actual priceThey explained that they could handle the direcTV end of things, but I would have to call AT&T separatelyAfter speaking with several customer service representatives, they said they could not lower this price, that this was

I have had horrible TV and internet service for the past year, every time I called they would come out to my house and make a few minor changes but still, I am stuck with the same horrible serviceI called recently and spoke to a customer service rep regarding my UVERSE issue I continually have with the service cutting out and all they could do is advise me to SPEND MORE MONEY to correct the issue that I have with their horrible serviceCAN YOU BELIEVE THAT'? Account_Number: [redacted]

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&t customer service lied by indicating a credit applied then sends bill for amount they credited I call every month to have them honor their adjustment today la la said there is nothing she can do told her that [redacted] and [redacted] in loyalty indicated a credit to retain my business I have been a customer for years I'm tired of the lies horrible customer service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On April I contacted AT&T to cancel my landline due to minimal usageI was transferred to a "retention" specialistThe rep told me I could get u-verse voice for $along with my internet at a higher speed for $for a total of $per month, which would be less than the cost of just the InternetI was told I would need to have a technician install the Uverse voice at no charge and I would be given a hr timeframeI told the rep that I would need to take vacation time On April I received an email from AT&T outlining the service agreement @ a cost of $41.99/month and confirming the installation apptThe Uverse voice was installed On May I received a billing email from AT&T stating the amount due was $85.91, with the voice charge being $30, not $A rep started an onlin

AT&T has charged me for someone elses service and they were unable or unwilling to correct thisAfter many calls involving many hours of my time( mostly on hold) I was made aware, during one of my many calls, of something called" Executive Appeal" and given a case number # [redacted] And an address of Chastian BlvdKennesaw, Ga I sent my letter to this address through the post office certified mailToday I received the letter back with a not known addressI would like the correct address to send this Exectutive Appeal letter toMrs[redacted]

Service Type: Residential ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : 1I signed up on January 8th for DirecTV NOW via a promotion that included a free Amazon Fire Stick to be able to use the service on a TV when you prepaid for one month of serviceIt was until after I prepaid for a month a service that I was notified by email that I would not receive the Amazon Fire Stick for weeksThis means that I prepaid for a month of service, but wouldnt be able to use the service as I did not have the stick to view the content that they had me pre-pay for and they did not advise of this prior to paying Product_Or_Service: DIRECTV NOW Account_Number: [redacted]

Took off work times for install of fixed wireless internet and no one showedNow can get through to a person who can schedule an install date Account_Number: [redacted]