AT&T

Introductory prices were presented as permanent base prices, which I double-confirmed with sales person before agreeingNow stuck in contract
Introductory prices were presented as permanent base prices, which I double-confirmed with sales person before agreeingNow stuck in contractI switched in April of and recently saw a spike in my monthly billI could not lower my bills by removing any additional services

I have been a loyal AT&T customer for yearsRecently, I added U-Verse TV and InternetThroughout the process, I called into the CS number multiple times and the CS agent asked me every time if they can check to see if they can save me any money with my calling planI agreedIn two occasions the agent told me that they can upgrade my plan to an unlimited plan at no additional cost, plus because I was a U-Verse customer, I would also get a discount for that serviceSounds like a great up sellI asked multiple times to confirm that my cell bill will not go upEvery time the sales agent confirmed and reassured me it would not I was paying $a month with all the fees and taxes includedThis was around JanI'm set up on auto pay so I don't physically log in to pay my bill every monthToday I logged on to my account and to my surprise, my bill had gone up by $dollars one month and the other by $I chatted in to see why my bill had gone up? The chat agent basically told me

When I first signed up with AT&T I was suppose to get $off for month, which would make my bill around $a monthFor the last four month now I have been receiving statements for over $When I contacted them, they said they would make adjustment to reflex the amount I should be creditThat never happen! Now they are telling me that the system can not credit me and that they will extend that credit amount to two month after my contact is overThe problem with that is I do not want to continue my contract with them once it is over because we are not satisfy with the service (slow internet, bad tv reception)So now they are making me pay for something which I am entitled to and forcing me to stay with them for two extra month, if I could I would had discontinue this service a month after we signed upI do not want this amount to go against my credit report, but it seen like they just refuse to take the $off my bill
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I AM EXTREMELY DISAPPOINTED! HORRIBLE SERVICE I have spent over hours on the phone with their "customer service" departmentEvery time I call, they admit I am correct, but they can't do anything about it due to their limitations in their department, or they can only go back one billing period, or ....the list goes on and on The map coverage shows I should have service I brought the device home, tried it out, and and immediately took it back They conveniently forgot to close the account when I returned the phones I was charged $and they claim they can't refund it because they can't go back a billing cycle Three months later they posted a bill for an additional $because I didn't return the equipment I have receipts for returning the equipment! They are charging me upwards of $for absolutely nothing
DO NOT USE AUTOPAY!!!!!
DO NOT USE AUTOPAY!!!!!

I absolutely hate AT&T service!! Been with AT&T wireless for over years, longer than I can rememberAlways bad reception coverage, over price serviceI've complaint before, they offered mini 3G-cell tower for solutionstill bad, but guess was the only choice back then
Then, the past month, when I finally left ATT mobile carrier, they don't even prorate the last billI left ATT on Jan 11, Was charged all the way from Jan 2, to Feb 1, Total final bill over $When I called and complaint about it, they mention it's on your contract when you signed upreally ...? AT&T...? I signed up years ago
This is such bad business practice, very disappointed with ATT or any other carrier who doesn't prorate customer's final billThis is so unfair and deceptive!!! Why should we pay for the service when I haven't even use it!!!
Please be careful when dealing with ATT, they always charge tons of tax and surcharges, more than any other carrier I know, and they don't delivery what they've promised
I am glad I have no more business with AT&TI will give -stars if I can!

Wish you could give negative star reviews My internet went out, setting forth a motion of constant tech appointments and the tech not knowing what the issue was They said I needed to talk with my neighbor about getting them access to their yard I told them I don't work for AT&T, I am only trying to pay for a service Service went out days ago, but they said they would have to charge me until 1/31/before they could cancel I finally got that figured out with them, but by far the worst customer service experience of my life of the techs that were sent was nice and professional But when the techs arrive, the only knowledge they have was "internet not working" And then you talk to them and the only solution is to schedule another appointment Then you talk with customer service and they all promise you the next tech appointment will solve the problem, without listening to you explain the exact situation It was a nightmare, i'll never do business with AT&T ever again, and will make sure no one in my family, or friends, or anyone in my bloodline ever does business with AT&T I'm also working on pulling corporate contracts

Back in approximately September or October of last year my autopay for my internet did not go through My credit card had expired and it needed to be updated I received a form in the mail which I completed and returned In December my internet was shut off due to nonpayment I immediately called to make a payment and set up autopay by phone I was assured the next payment would deduct appropriately Again, in February, my internet was shut off.I paid a rather large bill assuming it was two months worth of payments, by phone again I asked AGAIN to please be set up by autopay Again, the next month my internet was shut off I received another form in the mail to set up my autopay which I again returned My billing statements for 1/15, 2/15, and 4/all show $internet restore fees The 3/bill shows a $late fee I used the chat feature on ATT's website and spoke with three agents, all who said they would not reverse the fees I find this very frustrating b/c I ha

Service Type: Residential ServiceAccount: XXXXXXXXXX XXXAccount: XXXXXXXXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1If there is an emergency and our electricity goes out, we would have NO way to call for emergency assistance and this is a huge liabilityI currently reside in a community in the hills and that provides very limited, if any, access to cell phone serviceThus, our ability to communicate in an emergency situation is leveraging the calling option on our cell phones When our electricity goes out and our internet is down that option is off the tableThat is why we are very reliant on having a home phone line that actually works For the last couple months, I've called AT&T almost on a weekly basis because our phone line has never worked since we ordered serviceHowever, up until today we still haven't been able to obtain a technician to come to our home and get our land lines to w

I have been dealing with telephone networking issues in my office for weeks I am still unable to receive calls to my office even after the case was escalated days ago I have spoken to several representatives and manager whose response to me was "this is what happens when you deal with a large company." This is completely unacceptable AT&T does not seem to care that business is losing revenue since clients are unable to contact us to schedule their appointments I have also had problems with my AT&T internet and cable services These problems have unnecessarily consumed several hours of my timeOne of the reasons that it has been so time consuming is that they do not have one dedicated representative that manages your account I have been transferred several times between departments and between people within the same department causing me to repeat myself over and over again I strongly regret choosing AT&T as my service provider

Cancelled AT & T Direct TV service and ATT Landline on 12/05/I was advised I had days to return equipment via UPS store, which I did on the same dayI was further advised I had days to return the 'access card? but that they would send a prepaid envelope and it must be returned in thatI received no envelopeIn two subsequent calls to ATT I was advised to return the card to a UPS storeI attempted that, only to be told by the UPS store that they could not return the cardI asked to speak to a supervisor twiceOn first occasion I was 'transferred,? which put me back in the general call queueOn the second request, I was told that she could not transfer me to a supervisor but a supervisor would call me backI received no call backOn my fourth call this evening (12/19/18) I was told they had no record of me returning any equipment and I should just wait longer and dispute charges if I received anyRegarding the card, the representative Jeniah told me to just wait long

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I discontinued my service with AT&T in July of In October of 2016, I received a notice from AT&T that I had a $creditI called AT&T and questioned this and the rep confirmed they owed me $and would have a check issued for that amountI received the check in November of In January of 2017, I received a bill stating I owed $I wrote them a letter and sent copies of my refund noticeIn February of 2017, I received another statement from AT&T stating if the $was not paid it would be turned over for collectionI called AT&T February 27, at 2:39pm and the rep told me it was a clerical error and noted it on the account and I should hear no moreToday, I received a letter from Sunrise Credit Services wanting to collect the $for AT&TI sent them copies of my papers

I had AT&T Uverse internet for monthsIt never worked as advertisedI was always out of service
I had an installation tech come to installAll he did was hook up the modem, in a bedroomI could have done that myself
I wanted the modem moved to the living room so that I could hard wire the TV to try to get better service because over wifi it was not workingI was told that would be another $I already paid $for install and they did nothing
The internet service never got better so they sent out techs three different times and I spent hours on the phone
Each tech said the previous tech didnt know what they were doingObviously none of them do!
I finally cancelled serviceI was told the early activation fee would be waived since I had so much trouble
I received bills months after cancelling service and phone calls saying I owe money and am past due
After several days and hours on the phone I finally got someone to say that they will change the balance to $
AT&T still owes me for the partial months services I paid for when I canceledI was told that would be returned They owe me $for the over paid service and now they should be compensating me for my time and if I was late with a payment they would charge a late fee (four months now)
AT&T has the worst internet service, customer service, and they will cheat people every chance they get

A representative of At&T falsely represented the type of internet service I would receive if I bundled my internet service with AT&T with Direct TV satellite service During that conversation I asked AT&T's representative at least three times for confirmation that the this package included faster internet service than I am currently receiving from AT&T--and each time that representative assured me that I would receive faster internet service and the bundling package would reduce the cost of my internet service--in a conversation that was recorded by AT&T After I agreed to the packaging deal, I discovered that the internet service that was offered in this bundled package was even slower than the internet service I currently have--this was confirmed by a field representative from AT&T I immediately canceled changes in my internet service, but the TV satellite provider had just installed the TV service--so, I am now locked into a two-year contract with a TV satellite service that

I am not satisfied with serviceI made a payment last month and prepaid with a rep who charged me a fee to process the payment and didnt tell meWhen I called them today they told me they couldn't waive the fee because I called inThis information was no disclosed to me at the time I made the paymentI would have paid online for free if they told me there was a chargeThe response from the reps I spoke showed a complete lack of concernI need real customer service and Supervisors that can assess a basic situation without having to say no right awayI asked for a supervisor to call back and have yet to receive a call

Expensive phones (failure to pass on bulk savings to customer), additional charges for everything ($charge to change your number due to excessive fraudulent incoming calls), fails to provide credits for over charges, outsources customer service but fails to pass on US savings to customer, service areas have decreased causing lack of service in areas that used to be available, failure to back up bad quality phones, loyalty to long term customers no longer exists (year customer)You would do yourself a long term favor by going with a different company for cell phone (and/or DirectTV) provider

I recently paid a late payment,of dollars, and then I received another bill for march of dollarsI dispute this because customer service never told me their was a suspended fee going to be charged on my bill, if my payment was late for the month of feb, my service was never stopped by AT&Tso why are they trying to double dip, on a late feeif I paid the late fee along with the payment for feb I disagree with At&T's chargesthey are double charging customers for a fee, that is being charged twice
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Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am filing a complaint to dispute the disconnection chargesI have paid several $ disconnection fees and I feel that is completely outragesI can purchase another service with the money spent for the disconnection feesI am a college student and I simply can't afford that and I think the charges are completely unfairEach time I was cut off I was only about days late and the I paid it the same dayI am entirely displeased with AT&T and the service providedI would like for the cable service to be cancelledTo charge your customer is ridiculous and that should be changedIf want to be as far away from At&T as possibleI am requesting that you please refund those charges and disconnect my TV servicesThank you for your help
Product_Or_Service: ATT Uverse

I have had nothing but the worst experience with AT&T/DirectTV since I purchased it on April 14, I have made several calls to technical support and have been transferred several times, told the issue would be corrected within hours on three occasions and still cannot use the DirectTV app on my cell phone of tablet, which is one of the things I emphasized was an important function I needed Needless to say now I am stuck in a two year contract with a crappy company I hate this company

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've been billed late fees and reconnections since I started serviceMy bill is supposed to be $a monthSince my service started I did not know what day would be considered a late that I would access late feesI wouldn't know that my services was off unless I tried using the internetI NEVER received notifications that I was late, subject to being turned off nor reconnectI asked for a bill several times and NOW I'm just now receiving one for SeptemberI spoke to a representative about the total amount which was $113, and it all came from late fees and reconnects which I didn't know anything about until it happenedI never got a notice of any kindThe only notice I would get is that it needs to be paid because the service was offThose notices came to my email which that's the reason I

On 3/23/I needed to get a new phoneI was already on a plan with someoneI wanted my own planStore # arrived at about 10:00amWas helped by sales repRodrick he seemed to be very helpfulHe told me I needed to go get my mother so she could come and release my phone number, so I could use it with my new phoneWent home got my mother brought her backWas met by sales repBillWas not very helpfulHe said my day would have to call the main office to get it releasedWe left and when I got home my dad was still on the phone with at&tIt took us over a hour to get the number releaseSo now this is my third trip to at&t todayMet with Bill againI picked out the phone and plan I wanted asked for some help setting up my email and voicemailBill said it should already be on their from my other phone numberWell I don't know that much about phones, but I would think they had to cancel my other phone out before giving me a new phoneI don't know, but he was very helpful, took my money gave me my phone and sent me on my wayI got home put some apps on my phone, played, put the phone down came back couldn't get back in I was locked outCalled the store couldn't help me over the phone they closed at 8pmJumped in my car got their at 7:30pmFor the fourth time that dayI was greeted buy a man and a womenI think she was the manager she was telling the guy what to doI really didn't get a chance to get in the doorI told her what my problem wasShe said oh we can't help youYou put a pass word on your phoneI said no Bill asked if I wanted one I said noSo has she was saying this she was basically running me out of the storeShe said hurry hurry go next do and let those other phone people help youI was thinking this is the phone you sold me and you can't help me withBut she was rushing me out the doorWhen I walked next door the guy was still openThank goodness for meHe helped me with my phone and didn't charge me anythingHe said AT&T send all their customers to himIt's just they way they areI know they make a whole lot of money and my a month is not going to break themBut what about taking care of your customersWe are the reason you make so much moneyI will not being going back to that store everAll I ask is if AT&T have a block on my phone they remove it so I can go to another carry The worst customer service......I'm still having a problem with my phone, but afraid to go back their and get sent some where else