AT&T

Ordered the internet 75mbps serviceTechnician came very late did not know how to hook up serviceRefused to help and said reschedule and left!
I am a new customer coming from SpectrumI Ordered the internet mbps on 5/31/17, my appointment date was 6/8/8-12pmI was told the technician will call minutes before he comesWell he called when he came which was after 12pmHe advised he never hooked up service in an apartment and will have to run wires down to the other floorsI told him he cannot do that nor go in people apartment to run wiresHe told me it will take hrsI told him that ridiculous and I already taken off work for hours and he is lateHe said he didn't know how to hook up the apartment so its best to rescheduleI called in over times talked t several managers only to receive no help and be transferred all over the companyI've been on the phone so far for hrs and I am still on holdI still do not have service and they cannot find me a fast dat

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Have had ongoing issues with *** Uverse TV service since September of Every time I call I get a different answer from whomever I speak withI have only had service techs come to my home in that entire time, both finding problems on ***'s side
I have previously offered to move to Direct TV, I have never asked for adjustments they were just given to meI was told my bills would be adjusted once the issues were resolved, they were never resolved! I stated in December that I was willing to pay for the internet as it was working for the most part which I was told don't worry about at that point but was even offered to be locked into a priceWas told my services would be corrected and price adjusted without ever being turned offMy services have been disconnected
All I had ever ask

This customer service has been one of the worst I've ever experiencedI was quoted a price that was not honoredI tried to cancel several times and each time was given the run aroundI was told as a consolation for having this hard time they wouldn't charge me to cancel but when I cancelled they had no record of saying that (big surprise)They told me three times they would call me back about various things and never did, further delaying the proceess so they could charge me more moneyI will not pay this fee and will not ever do business with at&t again

There not locked in prices are not locked in they charge more every month

I signed up for the AT&T bundle service to combine my internet access with my cable TV access back in August 22nd I received one partial bill in September, but I have not received a bill for October or November In addition, I have not received any documentation with the contracted amount that I discussed with the sales rep on the phone The bundle package I signed up for verbally over the phone was for $a month
To this day, I have not received documentation or a service contract Since I do not have a bill, I can't verify what my bill will be or whether their service is being honest

On 3/9/at AT&T Store No3127, customer service rep Lauren Wtold me that the new Phoenix cell fone I was purchasing was available for unlocking because I had been an AT&T Prepaid (Gophone) customer for 5+ years I indicated this was a key point in my making the decision to buy this phone She looked at her tablet and said that, yes, I could unlock it I purchased the phone in full
Unfortunately, since this phone has less than months service both the online site and the AT&T Unlock service (CASE: ***) say the phone is NOT eligible for unlocking until I've had it months - regardless of being a fully paid customer for 5+ years
I feel I was grossly misinformed at the store I want AT&T to provide an unlock code for this phone as I was told would be possible by the customer service rep
Thank you

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1i called by phone att in January to cancel my service with att u-verse ( tv program and internet service ) one month later they send me a bill for the u-verse and internet service saying that my service was still on , and by their police I need to call twice to get cancel ( ONLY ONE CALL NOT ENOUGH BY THEIR POLICE ) so they charge me another month for a total of two month January and February $, plus they charging me $for the equipment , I read the term of service and it stated that I have to return the equipment to them BUT NOT STATING THE LOCATION , they asking to go to a ups store , I have no transportation to the location of ups store ,I have a collection agency (collectionssunricecreditservice.com )account # XXXXXXXX already calling me and telling me they are going to repor

They have changed my rate over and over againI bill was $to $They continue to add fees and rates without my consentMy billing in paperless, and they keep having increasesThat should not affect customers with a set plansThey never answer the phone when you have a complaint either

I would never use this carrier again If they where the only cell company I would go without a cell phone

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed on with At&t Uverse television promotional package service back in Oct/ In the Feb/2016, I spoke to At&t representative about an internet issue With out my approval he upgraded my service from Uto U I immediately called and downgraded Ever since then my billing has been messed up because it killed my original Uverse TV promotion which was $for TV and $waived for HD Every month since Feb I have called and spent hours to get them to credit me because they were over charging me from $- $every month And every time the person would tell me its fixed and that it wouldn't happen again I spoke with a supervisor in March\2016, ***, and she told me that she would have to redo my whole promotion so the situation could be fix I agreed, and also for my troub

Internet Service Equipment fee $despite returned modem
Account ***I had trouble with my old modem from ATT U-verse and technical support told me I need a new modemIf I return the old modem via UPS I don't have to pay for the new modemSince then they charge me money for the new modemOld modem got returned with UPS tracking no ***I called times to resolve thisThey hang up on me or tell me they call back but never doOne person told me the dollars charge are new equipment rental fees, another person told me the $charges are service insurance fees (that I did not order)for the new modem so that service comes out for freeI want my $returned from the bill due Sept 16th and I don't want them to charge me equipment fees in the future, because that are the conditions under which I returned the old modem

Went to the local att store to try to get a better cellular plan Was talked into an internet / tv bundle that sounded too good to be true The "- times faster internet speeds" tested out at gbps (which you can't even stream a movie with) I did not find this out until they had drilled holes into my home and spent hours on a service call I spent the next three hours with phone calls and two chat sessions trying to get this order cancelled due to advertising In the market for more trustworthy cellular service Shameful that they will promise the moon and stars and then give you a great deal of trouble trying to fix their problem Very unsatisfied

DO NOT COMBINED MY WIRELESS AND U-VERSE ACCOUNT ORDER FOR 04-07-
Subject: DO NOT COMBINED BOTH WIRELESS AND U-VERSE ACCOUNT ORDER
On 04-06-and 04-07-2016, I had conversations with several AT&T agents about the combination of my wireless cell phone number *** - account ***) and (U-Verse account number ***) with the understanding I will received a permanent incentive for a monthly, $off my total Bill for doing the combinations of both accounts for the duration of being with AT&T
After receiving an AT&T email on 04-07-2016, Combined Bill Notification, stating, "You asked us to combine your account" with no mention of the permanent incentive for the $off my total Bill.I changed my mind with the combination order
As of 04-08-2016, I changed my mind because when my U-Verse contract expires on 04-06-2017, I plan to seek another cable/Internet carrier; three reasons:
(1)A Lack of promotional economic incentive for regular U-Verse customers (

I have never had a more frustrating experience in my lifeWe got a flyer that we could get there fixed wireless internet in our area now which is suppose to be faster than our current u-verseI went to go check out online, didn't workSo I called, I was transferred to different people because no one knew what this internet wasMeanwhile I have no clue what our account number is because our accounts aren't linked online because somehow we have two accounts and I can;t view anything online until they are linked which no one at ATT has ever been able to help withWhile one the phone with them they didn't understand why we want a different internet because we already have internet! If this review sounds confusing, it's because it is and no one at ATT knows what is going on our how to solve any issues and I think there website needs some major helpThe only reason we are customers is because they are our only optionAs soon as a new internet with another company is available, we are gone

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We moved from Springfield, OH to Gahanna, Ohio on May 21, We had our home phone service with AT&T for over years at our previous home, and the monthly rate was approximately $40/monthWe called AT&T to transfer our home phone service to our new address and it was installed the day we moved on May 21, We had asked that the same service (landline only-home phone) be set upWe received our first bill in June and we were charged $108, after contacting customer service at AT&T they assured us that the bill would be correctedWe then received our bill the next month that was also incorrect and had not been fixedAfter many attempts by phone every month to get our monthly bill corrected with no success we went to the AT&T store at Easton Town Center in Columbus, Ohio on August 8,

We signed up for an At&t phone plan in late March as we had already had WiFi and cable through themOur regular bill went up $as we had thought for our phonesCome to find out we had apparently not been paying our phone bill and they shut our service offNo warningNo phone callNo emailNothing in the mailNothingWe called to see what was wrong and couldn't even get into our account because the lady who made it didn't put a our name on the account, a number for contact, or even our email/addressWe were completely lost at why this was doneWhen I went to the store I had my kids with me and they treated me like such an inconvenience because I was trying to keep my kids calm at the same time so I left and called customer careOn the phone with them they told us there was nothing they could do even though the ENTIRE situation was a mess up on their end and not oursAs we finally got the money to pay the past due amount a week after calling they told us another billing cy

A week ago, an AT&T Technician came to my house to change my landline service from Charter/Spectrum to AT&T (AT&T had offered a cheaper price, but the Charter services were working fine)The AT&T installation tech left no instructional materials and gave no advice on setting up and using the new serviceAfter receiving several voice messages - including one from myself - I found I was unable to access and get messagesI then called the AT&T "customer service" line, was kept on the call for an hour, and was then told the matter would be resolved shortly and I would hear back that afternoonA week later and the matter hasn't been fixed and I haven't heard backSimilar results were gotten after I contacted the AT&T installation technician and his AT&T supervisor, a *** *** in Oakwood, Georgia who carries the lofty handle of "Manager Network Services"***'s only response came four days ago and his only question had already been answered on multiple occasionsNonetheless, I a

I was quoted one price, and they will not honor itThe bill is $more than what was sent to me in the account summary
I agreed to a new deal on March A month contractIt was to lower my bundle to about $after taxesIf I break the contract, I will owe $Every bill since then has fluctuated in price from $165-$I've contacted them about this many timesThe point of a contract is to pay the same thing for the entirety of the contract
AT&T then sent me an account summary that said my monthly bill should he ~$a monthThe bill I received next was $I called (day before the due date of my bill) and argued for hours and nothing was resolvedI spoke to departments, customer service, loyalty, and some billing departmentOne employee was *** *** and his employee number is *** He told me he would figure it out and would contact me within an hour to resolve the issueI never received a callI then, of course, had to pay my bill or be charged a

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1We ordered Internet online for the online promotion on 8/2/18, and scheduled the installation service to be done on 8/18/between 8am-12pmWe received the confirmation email for the installation service after booking the appointment
On 8/18, no one contacted us till 11am, so I tried to log in online only to find an alert stating installation is delayed, with no attempt to contact me in person or any sort of active alertCalled the customer service line, the rep told us they couldn't find our appointment despite we have the email confirmationTold me no technician will be available till 8/22/morningThe rep helped me rescheduled it to 8/22/8am-12pm, and I got another confirmation email from AT&T with the scheduled time
I called again on 8/22/around 7:50am to confirm that

On 11/1/we visited the Cn Rapids, MN AT&T corporate locationWe signed up for DTV service and were given a B1Gdiscount for switching to DTVOur DTV was scheduled to be installed on Nov21st from 12-4pmI received a confirmation email for the apptI took the day off for the installAt 4pm no one had showed or contacted usI called the number given, after multiple attempts to find out when someone was coming I gave up as no one could find the account or the order and was treated very rudelyAt 6pm I called again, this person found the order and told me the installer was on the wayTen minutes later I receive a call from the scheduler saying they were not going to make itI stated that was unacceptable, I took the day off and have been waiting since noonThis person was also rude, would not helpI asked to speak to a supervisorThis person also would not helpI requested they move me to the front of the line for installation ASAPThe response was "I cannot break my