AT&T

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had an internet service with at&t and I cancelled it and pay off the remaining balance amountHowever, they are asking to return a router even though I was using my own modemWhen I started the service, I declined to lease their modem and wanted to use my router insteadSo they waive the router lease fees and everything was fineHowever, now when I want to cancel I was asked to return a modem even though it doesn't belong to themI called the AT&T team and they mentioned that they can't confirm nor deny that I have leased a modem from there and they don't have a record

Repair issue progressing for last years which in a Technicians (both Supervisors/Managers) coming out several times on a monthly basis
My compliant type is both repair issues and billingFirst and foremost both my wife and I have been a loyal AT&T customers for over plus yearsMy wife has had mobility service since (still has SBC email) and we have houses with Uverse, and Internet as well as business lineBoth houses have had Uverse for approximately yearsWith that said we have been extremely loyal customers but the quality of service has not been equally reciprocated with all the total years of loyalty which has resulted in a high return from a monetary respective for AT&TAt our house in Dallas we have experienced numerous issues with our Uverse and Cable going repeatedly for hours to days and resulting to spending hours on the phone with technicians, who are never able to trouble shoot the issue, to then having hours with a technician at the house trying to

AT&T says I have their equitment, wont accept in store didnt send boxDont owe any additional
I had their cable and internetNever phone servicesSays I own them equipment, however never sent in store, nor did I receive boxAlso says I owe them moneyI dont, and been harassed since they feel like I doPlease come retrieve equipment, and clear account

THEY TOLD ME I HAD AGREED TO A MONTH CONTRACT TO GET A DISCOUNT WHEN I WAS NEVER TOLD I WAS AGREEING TO IT, I LITERALLY DIDNT KNOW THEN THEY CLAIME
THEY LIED TO ME WHEN I WOULD CALL TO TELL THEM EVERY MONTH MY BILL IS GOING UP THEN THEY WOULD GIVE ME DISCOUNTS AND NEVER TOLD ME NOR EMAILED ME AS THEY CLAIM THAT I AGREED TO SIGN MONTH CONTRACTS FOR DISCOUNTSTHEN WHEN I CANCELLED SERVICE THEY SAID I HAD TO PAY EARLY TERMINATION WHEN I NEVER EVEN AGREED TO A MONTH CONTRACTTHE LADY ON THE PHONE EVEN SAID I WASNT EMAILED THE INFO AND AGREED I HAD NO IDEA I WAS ON A MONTH CONTRACT AND NEVER AGREED TO ITTHEN WHEN I CANCELLED TWO DIFFERENT REPS, ONE ON THE PHONE AND ONE ON CHAT TOLD ME I HAD NO EARLY TERMINATION FEES THEN NOW THEY ARE TRYING TO EXTORT ME FOR $I WANT TO SUE THEM!

Service at home could not be repaired, multiple visitsCancel service yet company still charged cancellation fee
I have Uverse for television and internet at my houseI've had service for almost yearsService has had many problems with disconnection issues, quality of service issues, and most recently television picture issuesHave had technicians to the house multiple occasions and problem still persists
I called on October to cancel service because of the service quality issues Representative told me there would be a charge of $to cancel service before the end of my contract Repeatedly asked for supervisor, and was declined Repeatedly told the service agent that the reason for my cancellation was because service was not functioning correctly
Agent told me he was a supervisor, could not waive any disconnection charges, and they would be billed and sent to collections
I am happy to pay final month of service as the bill is outstanding I refuse to pay

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI have more than one issue with this company and this has been going on since day oneIf it39s not the service that is having issues it39s the billingThe two issues I am frustrated with right now are billing and technicalBecause they could not hook the modem into the living room our wifi is terrible so the tech gave me a pluglink that is like a direct connection that goes through the outletsIt went out the other day and called themWithout the plug link in the living room our wifi in there is terribleIt39s difficult to watch tv or play on an XboxWhen I spoke to them and told them th brand of it which is a Asoka pluglink they told me I had to call them to get it taken care ofThe issue is the company is closed in the US and only in IndiaSo today I had to go spend a
Product_Or_Service: On demand movie, plug

I was a customer of AT&T and for the past two months have attempted to downgrade my Uverse to to save money as my bill climbed to $per monthOn both occasions I was told that my account would be changed and my new billing amount would be in the area of $before taxesIn August 2015, I finally cancelled my AT&T Uverse account as my bill remained at the $markThey never showed any change in my accountIn fact when I requested the change the second time, AT&T said they would send an AT&T gift card for $to make up for customer satisfactionNever received this card or credit for either month of service that I paid for even though I had requested that it be droppedVERY poor customer service

AT&T will add fees anyway they can to your wireless serviceI have been using AT&T for over a couple of years and never been late paying my bill and would split my payment before my payment due date and pay the other half days later which you were once allowed, now if you pay the other half in the day agreement you get charged a $late feeThe split payment arrangement was to allow you to make your payment in full before your next payment due dateAT&T is becoming more and more shadierI will be changing my wireless service ASAP!!!

I had ATT for my landline and internet service for the last two years .In the summer I go up north and turn my service off from June to October .When I came home from the summer on October the internet and phone were activated as they should be .On October I changed my service provider to Comcast
On October 16th I called ATT and canceled my internet and phone ( I also canceled my Direct TV Witch is one in the same company) I had no trouble with Direct TV but ATT for some reason did not cancel my service.I called Att again in November and told them I recieved a bill for service I did not have They told me my service was not canceled and I have to pay the bill and they will now shut the service offThey are now sending letters stating I owe them $.When I did have the service my monthly bill was $ I believe they owe me money not the other way .I don~t know why they would not have a record of me canceling my service maybe because that was when they were get

We were a victim of cybercrime and harassmentAT&T is our network provider Since we bundled our cable, internet and our cell phone together, we started having problems with our connection When I am calling AT&T about this problem, we were being told that they cannot find our account, or we have a invalid password or our account was locked that they cannot accessed itAll our devices were loaded with viruses, its hacked, damaged and some were disabled We keep calling AT&T about all this problems every now and then, we were advised that someone is controlling our IP addresses that is why they can control all our devices ATT said its beyond their control and there was nothing they can do about it We cannot access our AT&T and email account including our google, apple and Samsung accountThey will not replaced our damaged cell phones I also learned that our Ethernet connection is disconnected and we were only connected through WI-FIAnd when I questioned them about our cabl

I paid a bill to ATT that should have been paid to my ATT Universal Credit
card
I paid them $in errorThis transaction happened on May 5,
It is now June and I still have not received my refundI called today June and they advised I still have to wait an
additional 7-days before my refund will be released
I think this has taken to much time
I hope you will be able to resolve problem and have them return my cash
of

Horrible phone customer serviceI have been with AT&T for over years and the by far the worst experience I had calling the customer service department

AT&T promised to keep my bill at the $mark and convinced me to switch over to their servicesI wanted to keep my bill the same as what I was paying with another providerThey assured me that if a promotion ever falls off, just to call in and they will apply a new one for whatever they have availableWell, my cable promotion fell off and my bill went up $We called in and they did apply the same promotion that I had, but would not credit the $that they had increased on my billThey did apply a $courtesy, but I still want the other $34, since they promised me originally my bill would stay around $
Product_Or_Service: cable tv
Account_Number: ***

I cancelled att on february I cancelled 2-phone lines and their internet service my main account #is XXX-XXX-XXXX-XXX X I have received bills 2-bills telling me I owe $and 2-telling me I owe $i have called them several times and they keep telling me to disreguard each bill because it's not the final bill and I told them if you billing cycle is february 16-march then why am I being charged a full payment and I keep getting the same answer no matter who I talk to and that is none of them are the final bill well I just got a letter in the mail on saturday may 19th telling me I was send a bill for $and I didn't pay it well my bill should have been for a day peroid and not for a monthly day cycle from the day I cancelled them I have talked to them 4-times the last time was on april 26th at 12-noon central time

This company did not send my bill in the ways I instructed them and penalized me for their mistakes
I instructed the company to send me emails with my bill and that I did not want paper billsI told them to call me as wellTwice my service has been suspended and both times were because this company has failed to send me a proper bill to my email or called about any issues with my account paymentFurther, I paid the balance due only to discover that with each instance of them restoring my services, they have been charging a restoral fee that I do not see outlined on my billI've been paying an addition $without knowing until I called
When I approached the customer service manager (after being bounced from three other people) with questions, I was met with her constantly talking over me, baby talking me, talking down to me, and finally she hung up on me instead of resolving the issueI spoke with someone else tonight and while the woman on the phone told me that she notated

Salesman advertised with wrong information
DirecTV/AT&T salesman knocked my door on Dec 6, and offered a $65/mo "U-verse TV bundle"After knowing I already have a AT&T mobile phone contract, the salesman offered an additional $15/mo discountI, therefore, ordered this "U-verse TV bundle" right awayAfter the service was installed (DirecTV on Dec 8, 2017; AT&T U-verse on Dec 12, (today)), I called DirecTV customer service (XXX-XXX-XXXX), as directed by the salesman, for the $15/mo discountBut the representative said that I am not qualified to have this discount because I don't have an "unlimited data plan"I was not told about this policy by the salesmanAnd this $15/mo discount was a key for me to make up my mind switching my TV/network service from my previous providerI called the salesman and he said he didn't know about this policy and he thought any AT&T mobile phone contract would make the $15/mo discount qualifiedFour hours later, he claimed that he conta

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When were have had directv for years and at&t cell phone service for 7-yearsWhen we moved to Indiana we started up at&t U-verseIt never worked and we had technicians come outThey told us it was not going to workWe shut it off and sent the equipment back like we were supposed toWhen we went to u-verse they combined with our directv billWell when we shut it off they were still billing us for serviceThen they charged us for two installation chargesAfter them threading to shut off our directv I had them separate the billsPut all of uverse under directv chargesI have kept up my payments on directv but refused to pay for something that did not workI can show I've paid my directv billNow they shot off our directv because they are saying all the charges are directvI have talk

On June 6, 2017, *** *** of AT&T ((XXX) XXX-XXXX) came to my door to tell me about AT&T's new TV, internet and telephone services in my neighborhood that had become available with their installation of new fiber-optic cable We signed a contract for $115/month I have a copy of this contract Once billing started, AT&T started billing at a higher rate than agreed-upon We have spent many hours on the telephone with AT&T and they refuse to honor the agreed-upon rate We do not know what to do We would like to cancel our service and receive a refund of what we have paid to-date
Product_Or_Service: TV, Internet (UVerse) and Telephone
Order_Number: XXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I MOVED IN SEPTEMBER OF AND PUT BOTH ATT INTERNET AND DIRECT TV SERVICE ON HOLD UNTIL MY NEW HOUSE WAS READY WHEN NEW SERVICES WERE SET UP AT THE NEW HOUSE, TWO NEW ACCOUNTS WERE ESTABLISHED INSTEAD OF MY OLD ACCOUNTS BEING REACTIVATED I PAID BOTH BILLS FOR SEVERAL MONTHS, UNAWARE OF THE ISSUE WHEN THE PROBLEM WAS DISCOVERED, I WAS TOLD TO STOP PAYING UNTIL THE INVESTIGATION WAS COMPLETE I NOW HAVE A $BALANCE THAT I AM NOT WILLING TO PAY
Product_Or_Service: PHONE, INTERNET AND TV

AT&T could not explain to me why my billing services had change from one part of the month to another I had never been late on my bill nor did I ever have a carry over from month to month When I decided to add the cell phone component to my bill, all went to HELL I asked in the very beginning of me added the new service to keep my billing date the same Of course the representative said absolutely Now it is at the end of the year and they are telling me because they made the mistake in not keeping the bill the same and because I had to put it back to the original billing date I will need to pay an additional $because of their mistake not mind Everyone I spoke to can see in my payment history I've been paying the same date since January of without failNow of the change they needed to make due to error on their part I have a bill and it looks like I'm late with my bill I am so angry and ready to get out of this contract AT&T is horrible and not willing to make good when it is their error not the costumers Once I'm able to get out of the contract, I WILL NEVER RETURN!!!!