AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My att.net email is crashing every time I log onI brought my laptop to work for our technician to fix the errorsHe has done everything that can be doneAt first I thought it was Google Chrome, so the technician has reinstalled ChromeI have run a diagnostic, cleaned the cache, and made sure the HP drivers where updatedThe drivers did not need updating and Chrome is up to dateBeyond installing another firewall, which will just block all emailsWhat should I do? This morning my google worked normally and my att.net account seemed fine; until I tried to logoutThen it took forever to log out and I got the crash, reload error
Product_Or_Service: AT&T UVerse

AT&T has the WORST customer service I ever experienced! To actually get your money for the switcher program, they make you jump through hoops! We were originally told that my older phone wouldn't qualify, but they would pay the termination fee from US CellularThat didn't happenWhen I went in to the Grafton store, the next salesperson said they wouldn't honor that because that's not their policyI told them then that we should've been told that from the beginningNow I have a $termination fee they won't coverThe other phone did qualify, but I've had to resubmit the paperwork times and it still didn't go throughI did it online with one of their customer service people then, and he said it went throughWhen I called later to double check, they said they couldn't see it on the computer! I had to do it all over AGAIN! I made sure to get names and ID numbers to verify everything again because I will be checking weekly to make sure it all went throughThey are a great company for giving their customers the runaround and not communicating between different branchesI wish I would've never left US Cellular!

AT&T is the worst business ever! It has, in my experience, NO interest in customer serviceTrying to reach someone by phone is a tortuous experienceIt is almost impossible to find a native english speaker who understands the company's servicesIt is a company worth BILLION dollars (2016), yet won't pay US citizens to answer the phone calls of other US CitizensDespicableI have called times over days and still have not received answers to basic questionsThe call center employees are not helpful

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXX-XAccount: XXX-XXX-XXXX-XXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I probably have my dates out of order but here is the main issueOct is when it startedGot a bill for (had an extra $attached to it)I called to have it removed and to pay the billI was told it was "a disconnection fee from when our service was cut off"Our service was never cut offThe lady on the phone waived the $and we paid our base amount of She said we would see the adjustment on the next billWe paid our bill on the 3rd (when it was due)and then on the 11th it was cut offAlso on the 11th we got a notice saying that we never paid a disconnection fee of $and that service was scheduled for disconnectionWhere did this charge come from?? Our service was never cut off before this timeFor a few weeks we did nothing, waiting for the new bil

Called twice now to have ENTIRE service disconnected but because I did not specifically state that I wanted my tablet disconnected, even though there were no other devices on my account, they kept it connected so that they can continue billing meThis company is a joke with the people that they hire who apparently have zero common senseEverything means EVERYTHING not "oh well she didn't specifically say this so it's OK to keep it on" NEVER DOING BUSINESS WITH THIS COMPANY AGAINCRAP SERVICE ALL THE WAY AROUND

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I'm a customer of DIRECTV when I sign up for my service on April XX XXXX I was told that my payment would be a year guarantee that it would stay the same priceMy payment was $for DIRECTV .Now I received this months *** and they charged me .I called them about the *** telling them I had a year price guarantee as long as I had a months bundle of internet phone and tv which I still have .They told me that I only had it for months .I have the paper work saying I have a year guarantee my payment should not have gone up they don't seem to care about people and they don't want to honor the year guarantee

Service Type: Residential ServiceAccount: Not sureAccount: Not sureReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We switched our internet service to U-Verse and were offered two $Visa cardsNobody told us we had to then accept the terms and conditions within a certain timeframe to receive the two gift cardsI was under the impression the cards would automatically be sent within 4-weeksWhen I contacted AT&T for an update about the Visa cards, only then was I informed about the requirement to accept the terms and conditionsIt seems deceptive to me that customers are required to take an extra step to receive the Visa cardsI conatcted customer service and the rewards center but was told there is nothing they can do because the promotion is now expired

We are being charged cancelation fee even though company cannot provide the service in the new location
Due to my husband's job relocation, we moved from California to ConnecticutWe had to cancel our service which included direct tv and at&t internet on 11/25/in our old house in Lake Forest, CA
When we signed up for 2-year contract (year 2016), I asked the company's associate about canceling due to job relocationThe answer was that if the company could not provide service in new location there would be no cancelation fee
In the new location where we live, at&t does not provide service at all
We live in the second floor of two story buildingDownstairs is business (currently vacant) and upstairs is usThe landlord is not allowing us to mount satellite dish anywhere on the houseAlso, we do not have balcony or patio where we could put the satellite dish
I called at&t about this timesI also asked them to send an associate to verify what I am saying is the

attempted to resolve billing issues multiple timesnever connected with correct personalways disconnected at convenient time for AT&T

The worst customer service ever encounter A shining example of big companies that aren't obligated to uphold agreements and shove customers around because they're expendable Penalizes consumer every way possible but has accountability for breaking it's own terms and agreements I absolutely cannot stand how this company routinely treats me after years

Service Type: Residential Service Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I tried calling AT&T to have them move their service lines from ole utility pole in my yard to the new utility pole in my yardThe new pole has been there over a year and nothing has been doneI called AT&T to make a complaint to have this done but I got transferred all over the place given phones to call that handles this then got hung up on by AT&T employeeI was on the phone with them for an hour

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called in for billing issue, cost me an hour on the phone to wait and then with the customer service, I don't know why ATT made the customer life so hardI was asking to waive the $per month modem rental fee, but he never got my request correct and tried to sell me more service
I asked retention department, a lady in Alabama answered the phone call, and suggest my family to combine all the service together and call back in again to try to waive the $I don't want to waste time again, hopefully filing a complaint on Revdex.com is a better choice than calling ATT
Product_Or_Service: Internet

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have landline long distance thru AT&T I have been a customer for yearsIn March, I went to make a call and was unableCall Denied Last night, I tried to make a long distance call and was unableI went on their website and it said something like no active services ?????? I called AT&T, was transferred times, the last to a department that was closedToday, I was on the phone for over an hour, called different #s, was transferred, spoke to people and no one could help or tell me anythingTonight I went on the chat online for over an hour and, though they tried, were not the right department, the correct one was closed I still have no idea what is going on and I was told to call the same number I called todayI even went to an AT&T wireless store for helpDid they discontinu

I just had the worst experience ever!! Too much to write but I'm in tearsIf I could give negative I would!!!!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hello I'am complaining about att phone service every month at least or times a month my phone is out no dial tone nothing I have to chat with att just to get some type of help from them Today is may and my phone service is off again it started at 732am and it is now 1154am and I do not have any serviceAm disabled and need the phone service and plus they keep changing how much my bill is every monthAll I want is the lowest phone and internet service from them and they keep giving me what they want me to have I don't understand whyJust last month I woke up and had bad chest pains and tried to use the phone and it was turned off, I could not call for helpI have to call or chat or have no service at all every monthI need the phone back on can anyone help At&t has sent someone out t

Service Type: Business ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We are a nonprofit organization When our organization began we did not have an office location, and so I used my personal home as the office for the nonprofit At my home I had both a personal phone number, i.eXXX-XXX-XXXX and the nonprofit telephone number of XXX-XXX-XXXX These numbers first utilized DSL for internet access and were then upgraded to Uverse services Several years ago we completed construction of an office for the nonprofit and at that time we moved the XXX-XXX-XXXX telephone number to that location, utilizing DSL services at that location During the move one of our email accounts, namely ***@att.net was deactivited without our knowledge That email account is connected to the nonprofit's primary Facebook account, which cannot be changed We spent ho

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have broadband internet through AT&T, which I use to perform my job remotely My order was placed on April 9, During that call, there was no mention of an installation fee I did not learn about it until I was billed for it I also had been assured I would have internet access through my whole apartment Much to my surprise, the internet does NOT work through my entire apartment, so on 4/25/I called to downgrade to a less expensive service and complain about the installation fee *** (ID# XXXXXX) told me I should expect a response on the fee in 4-days By 5/15/18, there still was no response ** (ID# *** hung up on me I called back and spoke to *** *** who transferred me to *** *** who said they would waive the $fee and it would appear as a credit on my a

When I first signed up for at&t at my old location I had a relatively good experience with themyears later I was moving to a smaller location with less tenants but the customer service rep told me the only plan they had avaliable was almost double what I was previously payingThis made no sense because I shouldn't need a higher speed plan with less people so I called spectrum and got a quote for 1/the price at&t quotedWhen I called at&t to cancel service with them this new rep was now able to get me a price comparable to the one spectrum was offeringI decided to stick at&t since I had previous experience with themI made an appointment to have service set up at my new address, which meant missing a half day of paid workThe appointment comes and goes, no one shows upI call back at&t and the customer service rep let's me know the previous rep had never input the appointmentShe sets me a new appointment, requiring me to miss another half day of paid workhours of paid work missed and still no one is at my houseSo I call at&t, again, and this rep promises to get me some one there by 8pmIt's pmNow I am very frustrated that I have missed well over paid hours of workThe woman promises to comp me three months of internet and that I will be locked in at 37$ month
Three months later my roommate and I go to check the bills to split themNot only was I not compensated the three months, but they topped it off by charging me $each monthI called to ask what was going and was told "there was no notes in my file from my move" and I was going to have to pay 60$ every monthOh and they had decided to enter me into a new contract without informing me

Way to go AT&T (And this could have really gone bad - and bad fast.) After our promotional rate expired, we expected our rate to go up,and the first month it did It was where they said it would be However the next month it "sky rocketed" to way above where it was supposed to go We called AT&T After a few folks, we got the right person who helped us out She worked with us and "re-arranged" what we have with them, and actually got a better rate than we would have had We are very pleasantly surprised at the high level of customer service we got from her, and want to say thank you Way to go AT&T (way to go Connie.....)

Wanted an explanation of bill since my disabled friend was promised three services for When the bill came and was in excess of $I calledI was on the phone with Philippines who kept me on the phone minutes and never got to the supervisor I asked forInstead I was hung up onA call back produced another minutes where the phone person told me the taxes and fees change every month, but it's due to the government chargesAgain a supervisor wasn't availableWhen I pressed and said perhaps my friend would have to cancel, the person just giggled a little and said, "You have a contract and it can't be broken unless you pay the fees." I hung up on her this timeThis has to be the worst company everI warn everyone not to switch to ATT for tv, phone and internetYou won't be dealing with folks who understand English and you can't trust what the final bill will be