AT&T

Been a long-standing customer for almost years, and I understand that issues happen, etc., as with any major telecomm providerHowever, my experience as of late has been deplorableTotally unethical business practices and misrepresentation re: billing and servicesMy bill magically seems to increase every few monthsAfter numerous calls and supposed fixes, I THOUGHT we had it all resolved in FebruaryI was quoted new prices for the services in question, in turn we would agree to stay on board for x amount of timeI was told there may be a month or two of "adjustments" until things balanced (made no sense, but after minutes on the phone for one issue, figured I'd analyze when I could see the bill, etc.)Here I am in May, with a bill much higher than it should beAgain, I'm taking time from my work day to to try to resolveI have notes, dates - you name itAnd I am being told that while they "have a record of the call" none of the notes or updates were recordedImplying I'm making this up? Then I'm told "we understand your frustration" but nothing we can do, we can basically review your account and REMOVE items/offerings from my package? I am currently on hold waiting for a supervisorIt's going on minutes now with no end in sightI do get the privilege of hearing the chipper rep telling me she is still on hold with me and that she apologizes I am being told they are having exceptionally long wait times for supervisors and they are "very sorry." How is this even remotely acceptable? So besides the atrocious customer service that I am experiencing and have experienced (as well as others obviously from these posts) how can this company continue to lie, negate their offers and overbill?

Have been overcharged since we have movedIncreased bill out of the blue by $this month after repeated calls saying bill would be $
Service offered to us for $a month for internet and HDTV serviceWe have never been charged that rate, only higherWe called and complained a half dozen timesWe were repeatedly told this issue was resolved and we would get a credit to our accountHaven't received any credit and this months bill is $Out of no whereWe called times and were hung up on by customer service twiceWe repeatedly told them over the last months that our phone number and address on the account was incorrectNow our tv and internet service does not work and can only be fixed by a technician that will be delayed for 48hrsWe work from home and this affects our livelihoodRepeat requests to speak to a customer service manager were denied or responded to as they are in a hour long meetingI am helpless to resolve this overcharging issue and I am he

We received a late notice from AT&T regarding nonpayment of *** TV We have never had *** ** at all and certainly not through AT&T To make a long story short someone elses *** ** account had been linked to our account Customer service said we would have to go to our local dealer as it wasn't set up with our social security number Our local dealer assured us it would be taken care of Fastforward months we received another late notice at our address for *** TV Once again we were assure it was no longer attached to our account Now I receive a call from a collection agency AT&T says we need to file a complaint with *** *** *** ** says its AT&T AT&T needs to step up and take care of this I have had my cell phone through AT&T for greater than years but after the experience I am ready to move myself and my other lines to someone who takes care of issues and quits passing the buck

We moved last weekI called to get assistance with relocating our Uverse ServiceI was told they would install tomorrow 2/They called today to installThey told my husband they would be charging us an additional $for installationI was not notified there would be this feeThey didn't install today so we are still without internetThey said they would install tomorrow but after I called they could only reschedule TuesdayI was only able to get this resolution after speaking with numerous people and being transferred multiple timesI was even transferred to the employee departmment today after waiting minutes I hold only to be told it was the wrong DepartmentOf course it was the wrong DepartmentIn addition, the last phone call took almost an hourThis is terrible serviceI was promised an installation tomorrow when I originally called to process our moveWhy does it seem everytime I have to deal without AT&T it is a hassle
Product_Or_Service: Uverse Service

This company is a horrible business and very unethicalThe customer service is awful and it's very difficult to even reach a live personCommunication is poor and they always overcharge each month for something...I will never do business with them again - not sure how they are still around - too big to fail

We had Direct tv for five years, at the beginning of we moved and decided to bundle Direct Tv and AT&T internet serviceFor about months it went smoothThen I decided to cancel our NFL Sunday ticket prior to the season beginningWell after that our bill was somehow decombined and our AT&T internet rates skyrocketedI called in and they were able to combine it again, so I paid my billThen November we woke up with no tv service! I called and Direct Tv was saying we never paid our bill, even though I had just paid AT&T!! So I ended up paying Direct tv separately because I was beyond done, I paid $to Direct TVAfter this we decided to cancel our service and go elsewhereWe disconnected our service on 11/According to Direct tv I had a zero balance they actually owed us money because we had overpaidBut according to at&t I still owed moneyI received my finally bill from at&t it was $145.44(for both a Direct tv and at&t)Then I received another final bill from Direct Tv and it was $-When I called to ask about it he gentlemen I spoke(believe his name was John?)did a conference call with Direct Tv and they even told him we had a zero balance, he just said well you still have to pay your finally bill and hung up on meSo I called again and spoke to another person which they somewhat cleared up my questioning because he said he last payment I made to at&t/Direct tv was in October BUT I also paid Direct tv Separately in November because my billing was a messSo other than the internet and Early cancellation fees I don't understand why I still had to pay more money!! I'm sure you guys don't give a crap about this, but I will never use your company for anything! Had you never bought our Direct Tv I'd still be with them!

AT&T IS NOT HERE TO ASSIST THE CUSTOMER - THEY ARE NOT ABOUT PROVIDING QUALITY SERVICE - THEY ARE ABOUT MONEY, MONEY, MONEY! AT&T DOES NOT CARE ABOUT THEIR INDIVIDUAL CUSTOMERS - THEY WANT MONEY MONEY MONEY! GREED IS THE GAMEI have been an AT&T customer for over yearsMy service has never been disconnectedI was late with my payment this month and promised to pay on 10/28/AT&T accepted this agreementToday, 10/25/2016, my service was suspendedWhen I used my computer to contact AT&T - they said they couldn't find the agreementI will be without phone service for the next few daysLife will go on, but I am thoroughly disgusted by the horrible service providedThe refusal to make a payment arrangementAnd the pure greed displayed by AT&T who NOTE - paid $billion today to purchase *** ***

I contacted at&t they offered me direct tv and home phone,internet and wireless everything for or *** a month months ago
I was offered everything for or *** a month all my services they told me it would take days to get a bill all together its been months and instead of the *** or so under my contract I signed with at&t and direct tv they are all billing me seperate for closer to a month then when I complain they force me to make a payment or they will shut me off I signed a year with direct tv and one year with at&t at the low payment,they told me to get on my account and bundle it for months I tried and called and tried and called and went online to the website it never allows me to bundle the accounts it keeps taking me back to sign in instead of bundleing it I want what I paid for and the contract I SIGNED FOR!!!! not a month but ***???

AT&T Uverse is a nothing but a scamI had months with them and it only worked sometimesI was lucky if I had a few hours of uninterrupted connectionI had visits of their technicians before I gave upAnd they still have charged me $for breaking the contractThis is a charge for services never renderedI hope someone takes them to a courtI will definitely subscribe

Charged me installation fee when they stated I would not be charged that fee
I started internet service with ATT on December 15thThey stated at this time that they would waive the installation fee, and all I would owe is the $ month price
When I received my first bill, it was for $ I paid the $ that I owedReceived conformation on that paymentBut also received conformation for a payment of $ that I did not makeI called them to make the correction of just one paymentThey stated they could not reverse it, that I would have to go to my bank and stop payment
I proceeded to go to the bank and stop payment which costs me $
I have talked with ATT several times about the charges that need to be removed, and nothing is ever done Today, the 8th of January I received a letter stating my check my returned, and my account might be charged a $ fee I called them to try and clear this matter up, and the representative stated that my inte

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted *** several times regarding slow internet speedFinally, after deciding to cancel service and go with my cable provider for all services, I contacted ATT and the representative started talking to me about the issues I was havingI told her that I wanted to bundle all of my services but I wasn't interested in ATT Direct TVShe stated that I could get UVerse because it was available and she convinced me that I can bundle all the services However, since I was traveling I decided that I wouln't get UVerse until a couple of months later but I did accept the internet and phone Based on the verbal agreement with the representative, I called on 2/13/to make an appointment to get uverse installed and I was told that uverse was not in my area The representative was well aware tha

For over months I gave AT&T / Direct TV the opportunity to fix the service &/or equipment issues they were havingTheir "contractors" (the company is ***) told me that they GOT NO TRAINING when AT&T bought Direct TV and all of their troubleshooting equipment doesn't work due to this They can only change out the equip if the service doesn't work properlyI had every thing wrong with this service, got no prepaid cards and then I was still charged AFTER I RETURNED THE EQUIPMENT TO THEMthese are the worst of the worstthey then sent me to collections!!!

I pay for Mb of bandwidth on my fiber optic Uverse internetOn a good day I get 8, some days and during peek hours I get less than oneIt amazes me that a company can give you less than 1% of what you are paying for and get an A+ rating on site like this96% of customers give a negative rating, and the Revdex.com gives them an A+Reeks of a pay off

I have been an at&t customer for over years and as of lately (yrs) my experience has been hair raising!!! 8/2/I called at&t because of robo calls stating that I owe I have ALWAYS PAID my bill and TIMELY please check my recordsYesterday I spoke with agents and neither could help me I was transferred repeatedly incorrectly to agents that could not assist me I changed my phone service to Plan Old Telephone Service at the beginning of the year and as of this day, I have not received a correct bill amount I have had to continuously call at&t each month for my correct billing payment amount This is very frustratingI have spoken with supervisors and they have assure me my bill would be correct only to find that once I received my bill its not accurate Please listen to the history of my calls, the proof is there Yesterday I finally broke into tears, begging for someone to help me, only to be transferred to a number that was no longer in serviceI am again begging for someone to look into my history and you will see the terrible experience I have endured My current situation is this fee of of which I do not understand because I paid what the supervisor asked me to submit I do not understand, how is it that the agents talk a good game and convince you that your situation has been resolved only to receive the bill and it is still incorrect It is like pulling hair to get to speak with a supervisor I live in the US why am I speaking to agents in others countries to help me with my issues They do not speak good English When asked to speak with an American, you get disconnected or transferred again to someone who cannot help This has been my experience for over the past years Your company is to big for this type of customer service Your buying up everyone, leaving us no choice but to come through you....AT LEAST YOU COULD MAKE SURE WE AS CUSTOMERS ARE HEARD AND GET THE SERVICE DESERVED Again I beg of someone to just take a listen to my calls, I have worked in customer for over years, I know how this thing works I review our agents on everything and trust this type of service would not fly at our company Contact Me Pleaseif no answer please leave me a number other than that so that I can speak with someone who cares PLEASE PLEASE PLEASE PLEASE....Someone NEEDS to hear me I am OF YOUR LOYAL CUSTOMERS but I don't know how much more I can take

trying to contact AT&T about "all circuits busy" message for over an hour wasted over minutes on the phone on hold or in endless VRU cycles tried doing online chat - no success AT&T systems are set up to frustrate customers & discourage trouble reporting finally gave up & made call on my cell phone we're paying $300/mo for this terrible service??

On December 5, 2017, a day I shall rue forever, we signed a contract with AT&T for years of internet and Cable TV service The contract clearly states $30/mth for internet, $35/mth for TV, which in AT&T lingo means $44.57/mth for TV with taxes and fees I accept this additional charge but then they were off to the races with my autopay credit card! They charged me a $installation fee, clearly stated as free on the contract, double billed the $in March, and promptly began billing the internet at $60.00/mth So my monthly phone calls, with hour minimum wait times, began in January when money started flowing out of my credit in various, unexplained amounts to AT&T and DirectTV After months of assurances that they would fix this my June bill finally showed the correct monthly charges however, they failed to correct for any of the previous overcharges Fortunately, my credit card company was able to get them to reimburse the $fee and the $double charge which still left me with about $of overcharges...oops plus the $late fee for not paying their overcharges on time
Finally, last night, June 25th around pm, I spoke with a soulless drone named Rich (or Rick?) He explained they could not fix billing from December thru March because it was beyond their own statute of limitations (months)...kudos for making up your own rules which Rich proved to be a master at!! He then explained we were charged the $60.00/mth for internet (instead of $30) for the first few months because the services were not bundled When we pointed out the contract clearly shows the services bundled from inception he backpedaled smoothly and changed the rules again...now the $60.00/mth was because we mysteriously had faster (lol) internet service the first few months, not shown anywhere on the contract His help and understanding consisted of a monotone repetition of "the charges will be maintained"
This experience would make for a funny sitcom episode but provides only AT&T misery in real life

Sales Associate and Supervisor quoted a price that was false
On 3/29/2016, I contacted *** from AT&T at (XXX) XXX-XXXX and left her message to call me so I can place an orderShe called me on 3/30/and quoted me a price of $for basic UVerse and internet serviceI have spoken to *** a few times to get service but the prices were to highThis time she quoted me $for both internet and cable, waived the installation fee and activation feesShe also stated I was going to receive a $gift cardI asked her "so how much is needed now"? She said "nothing I just need to see what is the next available installation date"After I agreed, she scheduled my installation date for 4/04/Then she said she was going to put her manager on the line to confirm my orderMr*** *** got on the phone and went over my orderHe went over everything *** and I discussedI asked him how much will I be paying and he said "$plus taxes"I asked him will I

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 10,our home uVerse service was upgraded from 18mb to 24mb service Subsequently, we have experienced service outages multiple (24-40)times per day Service requests have been made and technicians have been dispatched No progress has been made to correct the issue Multiple requests have been made for a field supervisor to speak with me and I have not received any communication With each dispatch of a technician, (approximately times) the requirement has been that an adult be present at the residence With the exception of one dispatch, the appointment time was never kept Each time, a delay, often for several hours and in one case for a day occurredThis has resulted in massive inconvenience and loss of incomeAlso during this time, our ability to contact emergency servic

Horrid customer service -- can't even reach a live customer service employee
Our non-profit has received multiple letters from ATT stating that our contract plan for two phone lines and U-Verse service will expire in October, and our bill will go up unless I callThe last time this happened, I lost countless hours just trying to get in touch with a live person and trying to get a clear picture of the final number of what we would pay - then they didn't bill at the rate promised, and I had to waste more of our organization's precious resources getting it straighten outI can't tell you how much I dread dealing with this company
***
Today (8/22/16), I sat down to start this processFirst, I called *** on one of the letters the company sentI remained on the line from 11:am to 12:am without speaking with a live human while the same obnoxious jingle played over and overI hung up and tried again and remained on hold from 12:to 12:I looked at the other letter

I initiated an online chat session today to inquire about switching from ATT U-verse television service to DirectTv Now television service both are through ATTOnce I initiated the chat I was asked why I wanted to change and I explained whyI then asked if there was a phone number I could call and I was asked to wait a few minsThe online person came back and apologized for the delay I again asked for a phone number to call because I had some questions and felt more comfortable doing this over the phone the person then came back and said it was done I was switched and asked for my credit card infoI immediately became angry because and told her I had questions and I wasnapost giving her my credit card info and that I had been asking for a phone numberShe responded that I should have told her I had questions I told her I did tell her and could she please give me a numberShe asked me to provide a call back number I told her no I wanted a phone number so I could take care of
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