AT&T

Constant harassing to complete contract sign up for U-verse serviceI did not sign up for this service and thought this issue closed weeks ago with updates made to my account with new PIN number and security questionsThey called me yesterday just before I arrived home from out patient surgery from the hospitalI called to quickly make sure it was still resolvedNothing had been done and could not get a hold of Customer Loyalty Manger to properly close and resolve
Product_Or_Service: None
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First let em start by saying I'm only giving star because I have to in order to submit this reviewI've also filed a formal complaint with the FTC (Federal Trade Commission)I've been a customer of AT&T for many yearsRecently we've been displeased with their customer service, price and speedI called to cancel about months ago and they talked me into upgrading to the fiber packageWe scheduled a technician appointment and all was wellThe appointment day came and they never showed upAfter our scheduled time, I received a text informing me that they were behind on their work and wanted to know if I wanted to keep my appointment for when they could reach meI responded with yes, only for them to never show up or contact meI called customer service later that evening but no one could tell me what was going on, Eventually I was just put on hold and forgotten aboutAbout a month later my husband and I decided to go ahead and give them one more tryI called customer service to schedule another appointment for fiber Internet only to be told that my address couldn't receive any Internet above what I was already receivingI explained to the operator that only a few weeks prior they had told me that I qualified for fiberThat's when I once again was put on hold for a long period of timeWhen he returned to the line he was very rude and said he had nothing left to offerI said goodbye and told him my next call would be to cancelWe had WOW serviced hooked up yesterday so I called to disconnect todayThe 1st person I spoke with said she couldn't process the cancellationShe sent me to a 2nd person who was absolutely the worst customer service person I've ever dealt withAfter several unsuccessful attempts to offer me a better package to get me to stay he became angry and told me that he couldn't cancel my service because my account was opened on someone else's computerI told him I was willing to wait and he became very defensiveHe yelled and said sure if you want to wait 4-hrsI asked several times to speak with a supervisor only to be told that I didn't have a good enough problem to speak to oneAfter we started recording the conversation and refusing to hang up until the serviced was terminated things began to move forwardAfter being on the phone for over an hour he mysteriously was able to cancel my serviceHis operator number was #JH037C but he refused to give his nameI cannot believe that a company that size isn't held to a higher standard of customer serviceNot only was I lied to but also mistreatedIn April of this year I canceled my Directv only to find out a month and half later that they never processed my request (but they did note it on my account) and was continuing to charge meI did finally get a refund but it took a long time arguing with them to correct everythingCustomers shouldn't be treated with lies, disrespect and I certainly should expect to get ripped off by a company that I trust to provide service

AT&T has repeatedly ignored my requests to terminate my service and my attorney's written requests to reverse billing charges, all well documented
Having already replaced my wireless network with Earthlink and my landline telephone service with Ooma, I made multiple contacts with AT&T prior to my November replacement of these services and subsequent to their installation I was willing to drop my cable TV service because I watch it less than times a year and because I felt certain AT&T was gouging me financially
My contract should have expired in January so I wanted everything to be in place well ahead of timeI also stopped my automatic paymentsWhen I began receiving snail mail notices of past due amounts, I made further inquiries to AT&T with no apparent resolution before contacting my attorney Attorney *** investigated and determined that AT&T should reverse my charges, which he requested in writing first April 25, and again June 21, All com

This goes for Irene L, the "person" who took care of me at the store located N Cattlemen Rd #53, Sarasota, FL Generation snowflakeThis girl was super busy looking at her 7k capital one credit card debt in her app, instead of taking care of me properlyAs soon as she found that I was a well informed client, with zero possibilities to upselling me; man she got nasty! Maybe look at me at the eye twice, never answered any question, but kept asking me about stuff she could sell meVery bizarre situationWorst treatment I ever got at a phone company store everI don't even get why people like this decide to work at customer service jobs

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On August 19, 2018, I called AT&T Sales to sign up for Internet serviceDuring the phone conversation and signup process, I repeatedly asked the sales associate to ensure that there would be no installation fee and if there was any fee, disclose it to meThroughout the signup process, the sales associate did not disclose any installation fee, giving me the impression that there would be no feeMy service was installed and activated about a week later (on 8/24/2018)Soon after I received a bill showing that I was charged $for installation feeI had called AT&T and chatted with them twiceI requested them to play back any voice recording to show that I did request no installation fee and to show that the sales associate did not disclose any feeAT&T representatives refused to investigate th

In May I purchased an S8+ and got an Son a BOGO offer at the AT&T outlet at Southtowne Mall in ProvoI was told we had to add our landline to seal the deal (two cell phones and now our landline on AT&T)I was also told that it would take 2-billing cycles before the free credit for the S(value $749.99) would kick in
Now I am in billing cycle #5, and each time I contact AT&T they give me a different reason for why I am still paying on the "free" phoneLast they told me that I should have purchased DirecTV for the offer to be valid, which was never mentioned by the salesman
What I am learning is that this problem is consistent nationwide - I believe AT&T outlet salesmen are selling the phones under pretensePeople are complaining nationwide about exactly what has happened to me, describing the same sequence of events

Currently waiting for hour andminHave the video to prove it trying to watch the fights and they keep putting us on hold!!! This a plus rating only devalues what you guys represent! Unreal their lack of respect for customer service go with Comcast if you expect this level of serviceat the very least have better internet if you don't care about customer service !

There should be a big fat ZERO STARSThis company sucks hardWhat a scam AT&T isLiars and cheatersWowBeware of them taking over DirecTVUnbelievableI've always depised themThey manipulate your service on their end and want to charge $to come out to your homeWe have Genie and were able to record up to channels and as soon as they completely changed over from DirecTV all things changed and the lies they tell Incompetent liars and scammersThey need to go down

Horrible! I have made multiple appointments with them and they have never shown up or even called to tell me they could not make itI have had to miss classes and take off work for them not to show upDo NOT get ATT Uverse if you have another optionWorst customer service of all time

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXX XXXXAccount: XXX-XXX-XXXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For many years, I had phones lines with AT&TI wanted to save some money so in late August, I asked how much I would save if I dropped one lineThe person told me approximately $30/monthI said greatI gave them one of the numbers to eliminate
The next month (September bill), I saw that the total bill was approximately $lessI did not review the itemized charges
When I got the October bill, I see that my charge is $more than the previous month, and only $less than when I eliminated one number to save $
The original person I spoke with in August said that my "Complete Choice Line" service would drop from $to $I see that on my current invoice they are billing me separate "Complete Choice" charges of $
That equals $94, or only $

I have been a customer for years and never had to use tech support before until now and wowIt is the absolute worst tech support I have ever had the displeasure of dealing with

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am years old and most of the time I am bedridden and have trouble walkingI am confined to my homeI need a phone to contact medical personnel and my childrenI was scammed by some people in Jamaica and had no idea that when I called them back I was being charged international long distance chargesAfter several phone calls they amounted to over $I called early in January several times and I was told I would have a credit to take off the international long distance charges I called several times and was again told I would get a credit and that the credit was put on the old phone number and then I was also told don't worry you won't be disconnectedI got a disconnect notice and called and they said oh the credit went on the old phone number not On your new phone numberWe will m

On July 28th, I called to add Directv to my cell phone and home internet service with a promotional rate of $The guy on the phone (based in Lubbuck, TX) told me that my combine bill for all services would be $per month for unlimited data on the phones, directv, and home internetI have not received a bill for less than $I called in August and September and was told $would be my rate once the bills combined, then on Oct2nd was told that everyone that I had talked to previously lied and they could not honor that priceNow over months from the original order, over calls to customer service, and cases which have all been closed and unresolved they have lowered my data, not honored the directv promotion, and still billing me $per monthHere are the case numbers:
Oct 2nd: ***
Nov2nd:***
Dec14th: DirectvCase#***
Jan10th: DirectvCase#***
Customer service has been awful through the entire processI have do

This is a horrible companyThey engage in criminal behavior to take your moneyThey lie about the services that you are signing up for and when they are confronted they lie again or leave you on holdWhen you ask to talk to a manager they say they are not available and will call you back, but never do call you backThey lied to me about the price of my daughters phoneShe gave me money to pay off her phone and they put it towards my monthly bill instead of paying off her phone because they said it wasn't enough money to pay it offNever informed me that they were putting it towards my billI discovered it when I looked at my account onlineI am leaving att as soon as pay off my "free" phones and "other promotional phones." I believe their customer service and behavior should be investigated from the top down

After more than a decade of been a loyal customer I am experiencing the worst treatment I ever had from a big corporation in this case AT&TSince hurricane Irma on 08/30/We don't have service or regular service, the lines were connected and disconnected many timesWe couldn't count on it at allI filed an attorney general complaint and after that they refunded me last payment I made to them on the promise to get service upgraded, I was in desperate need of internet for kids to do school homeworkThat payment was on 09/30/the refund reflected to my credit card on 11/14/Now they are attempting to collect services until 12/11/that's almost month after the hurricane where like I said we got no service/regular serviceNow they had a collection company harassing me for months and they place a debt on my creditfirst time for me everI consider their actions a fraudulent and an attempt to collect from services not rendered

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had two orders never completed Upon trying to resolve the issue they lied to me on multiple occasions and gave me the run around for the reason why they couldn't set my service up They changed dates of cancellation and key dates that could impact my billing and serviceWas told told no data cap upon singing of contract to later find out there is not such thing as unlimited data for the internet service I had When asked to track down who it was and to play back the recording of the person who set my service up they had "no way" of tracking down who placed my order or where that recorded conversation was Never left notes or messages on account that would otherwise support my problems I was trying to fix I spent countless hours trying to resolve, but ultimately canceled everything after n

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Bait and Switch Complaint vs AT&T
On January 6th I called AT&T about reducing my bill for InternetThe bill had increased to $or thereabout and I wanted to get it reducedI first spoke with *** and I explained to him what I wanted and he then passed me on to a Loyalty Specialist by the name of ***I explained to *** again what I wanted and she then passed me on to a member of the retention team by the name of ***I was told by *** that not only could he lower my bill by $a month with the same internet speed but he would also get me a land line added to the bill for a total $a monthHe also stated that he would send me a $Visa card for my troublesI agreed to the price and asked when my phone would be on and he told me in business days, which would be January 10th

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had the AT&T u verse installed in my home on June 15,After the technician left I tried the television and the signal was poor as the program continually stopped, froze or lost signalI called the service deptand they informed me that I needed someone to come out to repair the system but no one was available until June 21, on that day a serviceman showed up and said everything checked out but he changed a splitterAfter that the TV still froze about times per hour and the WiFi was not working correctlyI called the service dept again and was told someone needed to come outThis time I met the serviceman outsideHe had a chart that said my house was too far from the source to get a good signalI needed to be within feet and I was over At that point I told him to not

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1In July I switched from Sonic to ATT for phone and internetI did this to save moneyI am disabled and on a fixed income
The service made my phone digital and connected to my internet
The internet and phone stopped working times in week for up to hoursI could not make any callsSince I am disabled that is dangerousI called and canceled after week, and waited for the bill as they instructedThey billed me I called and spoke to 'Lisa' 8/16/She said not to worry she would wave the termination fee and I'd owe nothingShe said just return the modemShe gave me a confirmation code of *** A
I returned the unit 8/18/
I was billed again, this time for a billing cycle of 7/13/17-8/12/for the ammount of I called 9/2/and the woman to

I recently signed up for AT&T internet around the 15th of the month of AugustI was told someone would be sent out to bury the cable that was left laying in my back yardFour appointments have been made for the technician to show up to bury the cable and no one EVER SHOWS UP! That is FOUR DAYS OF LOST WAGES because someone over the age of has to be present at the home when they arriveI have called, I have went to the store about it twice I have contacted them via Facebook and all I get is more lies! I have to move it to mow and I have to go out every time my dogs do to make surre they don't chew the cordIt's ridiculous
Product_Or_Service: AT&T Internet